Beyond rude. The manager seems to set the tone for unprofessional almost hostile sales people. Barely knowledgeable beyond what is easily readable off the back of a box. We will not be shopping here again.

Terrible shopping experience. Came in with a few friends to check out what seemed like a nicely-sourced beauty store. What they didn’t curate well was the help. The 2 girls (especially the one with the short hair) kept staring at us and into our shopping bags as if we were there to steal. It was one of the most awkward experiences of my life. I’d never felt racially profiled the way I did in this store. I really feel bad for the staff, as that’s a heavy karmic load of conditioning to carry, and especially bad for the clients of such a diverse city as Montclair is. I will not be visiting again. Avoid at all costs if your skin color is a shade above goat milk.

I thought id try something new here but horrible ux, nonexistent customer service, terrible selection. saleswoman didnt even make eye contact with me or thank me for my purchase. like she literally was faced to another customer when she awkwardly handed me my purchase. ima just go back to ordering online from sephora instead. thats a way better experience than this awful store. 🤢🤢🤢

Deb said she was “too busy to help” so we went to Sephora.

Assistant so very nice and knowledgeable. Smells divine🌹

Know what you want ahead of time. They have it all - makeup, skincare, hair

I took my niece to get makeup and they set her up Very Well. After seeing how Fabulous she looked, it made me want to go back for myself... I had a Great experience at Blue Mercury...Thanks for your help Ladies!! I will definitely see you again... Very Talented!

Nice store they have a lot of really nice brands. BUT the girl who operate the store (she’s blond with short hair and glasses) was EXTREMELY RUDE with me and my boyfriend.I would never come back here just for this disgusting woman. Really disappointed about the service in here, especially with that girl with NASTY attitude.

I was there on Sunday Girl at hour glass counter was very helpful, suggested a great makeup, helped my skin improve. I was in a bit of a rush but she was quick and good

Deb the manager is the best. She knows her products and is very honest. Also the skincare spa is very professional. Recommend highly.

Great selection of beauty, bath and body products. The holoday sale was terrific. The staff was super helpful and wrapped, shipped and packaged everything beautifully.

Helpful, honest, and on their game.

Ive been living in town for over 3 years and just went twice in the past 2 weeks. I am usually purchasing my skincare needs from sephora. Now that I have had the chance to experience Blue Mercury, I wont be back to Sephora for most products. My first visit I had, Randy helped me with some skin issues and what products to use. She knew right away what would help me. The second time I went in there was today. Im not sure of the womans name, but she was very knowledgeable on the skincare issue I was having. She reccomened a m61 product and luckily they had a trial size to see if it works for me before I spend a bit of money to include it in my routine. The attention to your needs is like no other chain cosmetic/skincare store. Also very friendly vibe. My favorite part is they carry some natural ingredient brands.

Great makeovers! Kelly is awesome.

Nice store, big selection of good cosmetics. Nice location, downtown.

Great products and attentive service.