Metro Acura was great. They were honest and straightforward, and made the transaction fast. The car is pretty sweet too.

Ive been getting my Acura serviced at Metro Acura for the life of my car (going on 8 years) and Ive always received exceptional service here. All of the staff Ive dealt with through the years have excellent customer service skills and know their stuff. I also appreciate greatly they still have local shuttle service when you drop your car off, as Ive noticed since Covid started, many other dealerships no longer offer that service. Thank you Metro Acura!

Diana checked my vehicle in quickly & with a very friendly attitude. She was very accommodating & made sure the shuttle picked me up immediately after the paperwork was completed.Abdul drove me the 1.5 miles away while my car was being serviced. He was friendly & we had pleasant conversation.I’m very happy to see that there’s still great customer service in some businesses 👍🏼😊

Took my car for a simple service, didn’t have an appointment. They took me and gave an 1Hr to 1Hr 20 min estimate on time. I was out of there in less than an hour with the car washed. Thanks

Yanni is freaking awesome. He got me 6k over the blue book for my used car, and took 4k off the price of a new Honda, all because it was Labor Day. Way to go Bro! Thanks for the hookup!!

I had a 2019 Acura for 2 years on a lease and just traded it in for 2022 MDX. Service has been great and sales this time was super easy and reasonable with negotiation. I love Metro Acura. Isaias is awesome!

Everytime I go get parts for my TLS the parts counter guys are always friendly and helpful!👍

This is my second time bringing in my 2017 Acura MDX In for service. First time was for an oil change earlier this year 2021 and a few days ago an alignment. Had the car there for a few hours and picked it up during the evening after the alignment work. When I got home there were multiple scratches on 3 of my rim. It amazes me that of course when I called they denied they did any damages to my rim. I have rim/tire protection through a third party and I can easily call my warranty but why would I when it was clearly their fault at Acura metro Montclair. They said they could not do anything for me and it probably happen before hand. Wow! I warned anybody who goes there check your car before and after for any repairs. They do no care for as long as they get your service your just another customer. I will definitely bring this up to corporate and get this situated. Really poor customer service and I definitely will not be servicing my car there anymore. Acura is a good brand but poor service like that really tarnish the name brand.

Came into the dealership with an appt. My car was taken in at around 7:30 am and was given a 10 am ready time. I waited there and understand that with limited staff it might take a long time to get my car fixed, but Customer Service has no protocol for checking in with the customer during long waits, and at 10:30 I finally went looking for my Customer Service rep to get an update. I left the dealership around 12:20, given a complimentary mini detail for my next visit for the long wait, & paid $180 to get a speed wobble looked into (which turned out to be dense Fix A Flat they had to remove, patch the leak, & reinflate). I was referred to another place to get this fixed & probably wouldve been a lot cheaper but I put my trust into the dealership & decided to take it here, but long waits & subpar Customer Service - no thanks.

As a loyal Acura owner coming here is always great for those waiting on what services they are here for to do. Refreshment lounge, T.V. area to keep you from being bored. Recommended for all Acura owners...👍P.S thanks for the quick change on the battery. Gotta love those dealer warranties 😁

This was a great place to get a new car. The staff were very friendly, courteous, and professional. No sales gimmicks, no tricks just straight talk and good deals. I highly recommend them to anyone.

Fernando Arturo Hernandez Thank you so much for today much appreciated. Especially the timing and the complimentary wash.....Thanks again 😊

This dealership will try to add bogus fees. They tried to charge me for a $1500 alarm. Alarms are not that expensive unless it’s a complete alarm system for a home, including cameras.

I purchased a used dealer certified Acura RDX, and had a very negative experience with this dealership. The sales manager Billy had a completely indifferent attitude -- he openly demonstrated that he does not really care whether I buy a car or not. The sales consultant Isaias was incompetent and unresponsive throughout the entire process. No walk through was performed. The car documents were not given or explained to me -- I later discovered some of them in the glove compartment. The car needed some minor paint work, which took over a week (!), in the process of which multiple promises were made that the car would be ready in just a couple of days (I needed it), then these promises were routinely broken without any notification until I would persistently reach out myself. All in all, very disappointing -- I cannot recommend this dealership to anyone.

Had a great buying experience and the process was easy and fast! Got the car I wanted and more thanks to Arturo who helped find the right car for me and my family again. It was my 3rd car from Metro Acura and each time they never disappoint. They’ve always made servicing my car a quick and easy experience in the past and why I keep coming back.

Excellent service, they take care of you. You can get a car as fast as you want. No complications and they have their own financing programs w no interest, go for it!

I have purchased and leased plenty of cars and this by far was one of the easiest and smoothest transactions ever. No hassle, no back and forth, no headaches. They kept to every part of their deal as promised over the phone.

Had a really good experience with my purchase. Arturo and Shaun made our purchase easy. They are an awesome team. Definitely will recommend.

Yiwen good work hard. I want say thank Yiwen for help me. So I love and real dream ACURA RDX in very nice.

This just three days ago, we leased MDX, after we picked up the car and by reviewing the contract at home, I found out the car has an after market alarm installed which Metro Acura never disclosed it during the sales process, charged almost $1,500 if the car come with factory installed alarm why installing another one, just a way to rip off customer, when we confront the sales manager which he workers on the deal, it took him three days to respond to my phone call, he said you agreed to the price, but you need to let me know, the finance manager even did not go over the contract while signing or go over the sales detail at all, we were rushed.if there is - stars I will give this dealer -10 Stars.I rushed out to you but your sales manager refuse to cooperate, I think you have dis honest people working there, and you cant trust them.

Metro Acura made buying my MDX aspec such a breeze. Thank you guys !

Excellent service. Made my reservation online, it was very easy. Arrived 15 mins before appointment time and was taken care of promptly. After one hr of waiting I was on my way with a washed, serviced SUV.Very pleased!G&S

I have a 2011 TL with the J37a4 motor (oil burner), I was recommended to Metro Acura from Reids Honda/Acura specialists in Redlands. We dropped the car off on May 3rd 2021 and didnt get it back until July 22nd 2021, we have the Maxcare warranty through Carmax or better known as Assurant insurance services. So the idea when we dropped the car off in May was to order the pistons and rings and do a top end rebuild to stop the excessive oil burning. Once they tore down the engine getting the top end rebuild it was determined that there was sufficient cylinder wall scoring that would require resurfacing, of course Maxcare didnt want to pay for that so they started looking for a used engine with less than or about 108k on the odometer. The first engine that arrived had literal chunks of engine coming from the oil pan after they removed it due to visible damage, the 2nd engine that Metro Acura received from Maxcare had almost 160k on it (thank you Fernando for looking at the details and refusing to use that engine). So after a little more than 2 and a half months Maxcare was finally able to get it together and send Acura an engine with 92k on the clock and after driving for the last 2 days now it seems really solid. Thank you Metro Acura for loaning us a nice car (Maxcare covers 7 days), we dont even have a contract with Metro Acura and they loaned us a car for 2 and a half months free of charge, my Fiances fathers best friend from Henderson, NV died due to complications of Covid 19 and my finances father needed to attend his funeral service in Boulder City, NV. That would have been very difficult without Metro Acura loaning us a vehicle so thank you Fernando and everyone at Metro Acura.

Better experience today. Would just be careful that they give you a print out during an alignment - mine didnt need much adjustment so they didnt do it the first time and then fixed it the 2nd time. Would say everyone is very respectful but like any business can charge for things that may not be necessary.

Great service from all the employees at metro Acura, they worked with me and I got the car I wanted for a great price!! Thank you to all of you at metro Acura. I will send all my friends to you guys.

Very unhappy with the overall experience! Car sales person Isaias did not take the time to show me features of the vehicle, nor did a final walk to deliver. He gave me the keys at the front desk. It was getting dark, so I did not noticed the car had paint sprayed all over the front like glitter. Next day I tried to contact Metro Acura to discuss my findings, but there was no answer. Then I decided to drive back to the dealership, to talk to the sales manager Armando Perez who helped me with the sale. Waited for about 2 hours, only to find out he was off. Another Manager told me to leave the car, so that they could fix the issue. After 7 days of waiting, I called back to find out the status of the vehicle. No body seemed to know what happened!. Finally I talk to Armando, and he told me that my vehicle was ready for pick up. Drove 2 hours to find out my car was not fixed. Paint still was on the windshield and side front windows.Now I am supposed to call back tomorrow and talk to General sales manager, because he could not help me, and walked away!

Customer Service is something I always look for and appreciate. Thank you.

They are awesome! I had to get a new transmission and Fernando helped me out. Gave me a great price. I’ve been taking my Acura TL there for 4 or 5 years now. Great service department great people!Thank you 🙏🏼Bren

We have bought 3 cars from Metro Honda this year all thanks to Luis Guerrero. He has always been very informative about the cars and helped get us the best deals possible for all 3 cars. I highly recommend Luis Guerrero if you are interested in buying a car with help from someone that cares about the customer and not just the sale. 5 stars and two thumbs way up for Luis Guerrero.

Nasty customer serviceliars.scoudrels peopleI do not recomended this olace

Steve H was there to help, friendly, and not pushy. He listened to what I needed and the whole team came together and made it happen. It was the best buying experience. Especially after Honda of Corona was rude and didn’t even try to help. Thankyou Metro Honda!!!! I love my Honda CRV

Very happy with the service Diana was extremely helpful will be taking back my car for service

They made car buying process so easy for me and the car was delivered right to my home. Friendly staff. Thank you Julie Kim for all your help!

Friendly dealership. This was our first Acura. Our salesman Arturo was knowledgeable and accommodating. We will definitely go back for our next Acura.

Been coming here for 14 years . Bought 2 cars from this dealership and always brought my cars here for maintenance. Never had a problem. Always friendly and kept me updated on my car. Would recommend.

Metro Acura was timely! They took care of everything that I need done. Fernando Alcaraz was my service representative. He was friendly and thorough, got my car done in less time an was estimated. It was a pleasure doing business with Metro Acura.

I have been a customer with Metro Acura for a long time since i bought my 2008 Acura TL. I use to love to go to this place because it always had great customer service. I worked with Hector and Andy they use to be service advisors. Since they left I have not had the personal care that they gave me. They use to tell me all that needed to be done and work with me on the price. I went for service yesterday and had all kind of issues with my Car i worked with Fernando he was a good guy but he does not have the personal attention that Hector and Andy gave. It makes me wonder if i will be taking my car back there.

Small dealer but got to see what we wanted, not a big selection!!

I always get amazing service when going to get my car serviced! Customer service is great and they always take good care of my car. Will be back soon!

Always a pleasure. Cordial and informative. I enjoy the amenities when staying there waiting for my car to be tuned up. Very clean and accommodating.

Dylan, service writer, provided excellent customer service. He even installed windshield wipers for me. Work was completed in a timely manner as I waited.

Julie Kim was amazing, we went over everything via phone and email including final numbers. She was honest very informative and patient. Once I arrived to the store she had my car and paperwork ready to go. I was in and out in less than 45 minutes but did take the time to explain all items in detail. I will surely recommend her to any family member or friend that is looking to purchase a Honda or Acura. Thank you Julie and may you continue to help many more people.

At Metro Acura, I received fast & courteous service.Ms. Diana Gomez was awesome!

If i schedule a oil change as an individual service online when i make my appointment, that’s what i expect to pay and get. i’m sure the computer shows the clerk that’s what i am there for, so why did she attempt to charge me for a package deal? mind you my car is brand new and for it’s first oil change. no my tires don’t need a rotation. GIVE people the service they requested online for and stop trying to up-sell service in a sneaky way.

Metro Acura made the process of buying a certified pre-owned MDX easy from start to finish.

Always gives good customer service. I love acura dealer!

I come to the service department here for ALL of my cars needs. The guys here are helpful and they listen to me. Ive never had an issue and I like how when I point out something they look into it. Dylan has excellent customer service.

Excellent professional service by Fernando. Fernando gave me a detailed status of service being performed on my vehicle and the promised time was completed ahead of schedule.

The way buying a car should be easy, non-stressing and pure joy at the end of the day! Special thanks to Isaias, Armando (Pepe) and Sean in Finance!! 💜

Diana Sofia was super attentive to my needs and helpful throughout the service. Awesome personality! I felt very at ease that my car was in good hands.

Great staff and awesome environment. Took care of my car and it was smooth process all around. Highly recommend.

Very helpful and nice salesman, was in and out. Would definitely recommend Metro Acura to friends and family

Just got a brand new 2020 Honda Accord EX. Sales Peng is very helpful, got me a good deal. No lie no playing game, he was very straight forward. Highly recommended him and will go to him again for next Honda.

Pleasant, kind, professional. They checked out my car for a potential problem, found nothing wrong, and didn’t charge me anything for their work. This is my go-to dealership for sure!

Steven Holguin was awesome and gave us exactly what we asked for. The financial guy KD was amazing all well. They weren’t pressing for us to commit to anything. We are grateful for their service. Thank you Metro Honda.

Great service. I wish they had more courtesy cars to give you a ride home.

Great service, fair & reasonable price.

Staff always make me feel confident about choices in services.

They team at Metro Acura was polite and professional! I will continue to take my Rdx for service there! Great experience!

Always a great experience at Montclair Acura. Fast and friendly. Diane was great

Metro Acura is a very professional place and the work is excellent.

I went to my usual dealer Metro Acura in Montclair, CA cause my old 2006 TSX car was showing “check your engine oil” and had my appointment with my usual specialist advisor, Fernando Alcaraz. He was very professional and very thorough and meticulous to find out what was wrong with my car with multi-point inspection and finally told me that there was nothing serious and the oil level was little low which could be expected from an old car.and they replaced the missing quantity and said if that light popped again then next time they will check oil sensor. Mr Alcaraz is the best.

Tell me price only like this, if you do not want, you can go. I do not want walk so many times. The price is huge different from the price we talk online. So sad. We drive over one hour to come here.

Had such a great experience here. I knew exactly what I wanted and they gave me exactly that. Everyone was friendly, even in these Covid times, attentive and thorough. The showroom was clean and the staff was knowledgeable about the whole transaction. Thank you Metro Honda for a great and positive car buying experience.

Sales manager & Sales Rep. Not sincer.

Just Got myself a (Honda Civic Hatchback Sport 2020!) about a week ago just want give a the biggest shout out to Ryan he was very cool made me and my father have a very comfortable experience. He also showed off the car to us very well explaining all the car had to offer and all the little details the car had, just making us want the car even more. One last thing also just want thank Honda for amazing deal they gave me and my father definitely very satisfied with purchase! :)

I thank and trust Metro Acuras services because of their quality work, professional services, and timing advice.

Highly recommend salesman, Steven Holguin at Metro Honda.He went the extra mile even after we purchased a new Honda CR-V.After he was through working for the day, he came to our home on his own time to teach us all the new features of the cars computer and other features. He made our purchase a great one.

We called in ahead of time to go see a specific model & Sean was far from enthusiastic to meet us none the less sell us a car. We didn’t even know his name until we asked at the very end. his attitude was not friendly or helpful in fact he came off very rude when we were taking numbers. We were ready to negotiate and talk deals and he literally told us to go elsewhere because they will give us better deals. So we will. Thanks for the advise today Sean.

Had to take my car back because parts needed to be ordered. Took it back in, was kept there for 24 hours, told it was ready and issues resolved. As I drove off about 20 miles in all the troubles I was having came back with my car. Now I need to take it back once again to see what it can be now because the “first issue was resolved”

Had an amazing experience at Metro Acura, got the car of my dreams thanks to Yiwen!! He was really great didn’t push me to buy ! Thank you

I took my husbands car in for an oil change and a couple of other things being offered in a coupon package and all of the staff was EXTREMELY helpful! As soon as I pulled into the service drop off a staff member came out to greet me. He was very kind and courteous. Checked me in, gave me an estimate time the car would be out so I decided to wait. He showed me around the waiting area, informed me of their cafe and made me feel at home. The restrooms were very nice and clean as well as the rest of the building!!! While in the cafe another staff member approached me and notified me of some issues, greeted my 5 month old baby and made her smile while I made a quick 1 minute call and headed off with a smile after receiving further direction. When our car was done the first front staff memeber approached me kindly and informed me of all the service that had been done and proceeded to check me out at the front desk. As I was leaving I asked if I could come back for some things as I had my sleeping baby in her heavy car seat, diaper bag and my own bag along with the keys and some other things and he offered to carry them out so I wouldnt have to make a second trip. As he was heading back inside he wished me a great weekend and went off with a smile. Sometimes it is the small things that matter and today it just so happened to be that, a great experience for a new mother with her hands a little full. (: In short, service was quick, great and easy! Thank you Acura for a great first time experience!

Awesome experience. Never had to leave My home. Applied online, communicated on phone. Car delivered clean and with a full tank. Signed paperwork on My dining room table. The last car buying experience I stood in the dealership for 6 hours. Metro Honda is the way to go. If I had 2 hands I would give 👍👍👍👍. To METRO HONDA and Peng Wu.

Received letter Stating that I qualified to turn in my lease 10 months early and get a new car. The experience was great, Raul Baeza helped us, he was very courteous and made sure everything we wanted was done.. the financing department Tim Ung was also fantastic, he was fast and we were in and out in record time. Overall a great experience

I am so happy that I was referred to Metro Honda company by my friend, the easiest car buying experience that Iv ever had. Professional, best customer service trust worthy company, although I was dealing with Mr. Dro but I am sure they are all at the service to their customers. Happy to recommend them.

I was referred to go visit Sunday. He was the best. He listened to me and spoke to me as I was a valued customer. He found the right car for me and he took care of me. Please ask for a gentlemen name SUNDAY. He will take care of you and make buying a car less stress and fun.

Bought a remote for my car for 340 dollars. So I purchased it. It came in. When I went to pick it up. They informed me that it would be an additional 140 dollars to program it. Not once when I bought it did the rep say it will be an additional cost. 480 dollars for a remote is way too much. Just lost a customer.

Easy car buying experience I had ask for De Angelo

Always great working with Metro Honda. 3 Hondas and 0 problems.

Everything about our experience was great! All of the staff went above and beyond to get us In the right car for us! James Thompson and crew were amazing in the customer service they gave us and a special thanks to the gm Harris Ruderman for dealing with my girlfriends pickiness. I will definitely be back for my next car!

Great customer service! Very clean and accomodating waiting area. Very responsive to my needs and very helpful. The best service that I received at a car dealership! Will definitely come back and will spread the word about the best service experience ever!!! My service advisor was Angelo and he took good care of me! Thank you Angelo!😊😊😊😊

Metro Acura such a great dealership! Everything went smoothly. Sean and Arturo were professional, knowledgeable, friendly and helpful!!! Thank you

As always Vince greeted me w/his smile & kind words, was timely, cordial & communicative. The site is clean, modern & cafe well stocked w/morning snacks. Our TL came out of service in a timely fashion & as usual washed. Shout-out to service manager Hector for his smile & kind words!

***Review Update***Service manager reached out to me and through phone calls and emails he was honest, sincere and forthcoming. I went back for a factory recall service and this time it was much better. This shows that Metro Acura does care and is successfully striving to improve. I will definitely go back in the future.*Original Review*The 1 Star is for the nice new woman that helped me. She was honest being new and provided best service as possible.I wish i can give 0 stars for this dealership. Every time I come I end up waiting much longer than the advised service time. It is never full capacity. I always leave more confused In regards to any questions I have of the car. The knowledgeable people seem to be busy with nothing and unless they are selling a car and making $$$ on service, expect to be ignored.

We use to always use Hector and was not happy when we were told he was promoted and would no longer be servicing customers. However, Vince has filled his shoes quite nicely and has now earned our trust and loyalty. Both men are very genuine and professional yet personable. Keeps us coming back :-)

The guys have great deals and prices! Got my Honda Accord Hybrid 2020. Its amazing!

!Great Experience and Service!My wife and I were in the market to trade in a Ford Fusion Hybrid lease and purchase a Honda Civic Hatchback for my youngest son. Since we were only 18 months into a 36 month lease, we knew it may not be favorable to us and were prepared to honor the lease. In addition, my son was very specific on the model and color he wanted, which of course is very popular right now.We went to Metro Honda and Peng Wu worked with us to try and make a deal that would be beneficial to us both due to the lease. In addition, he had the specific car we wanted brought in from another dealer! He was extremely helpful and knowledgeable and very personable. He worked every angle and made the experience painless.Were happy to say my son is now the owner of a brand new 2020 Honda Civic Hatchback Sport in the exact color he wanted! Thank you Peng and the entire Metro Honda team for your awesome service!

I came to metro Honda due to the wide variety of inventory even during the pandemic, I took an hour drive to go and was immediately greeted, my experience was a good experience and the sales managers were straight to the point in giving me what met MY needs thank you! Will do business only with them going forward

2 hour oil change? With absolutely no one in the dealership, & someone came, dropped their car off and left before us. It’d be appreciated if they let you know what’s going on instead of having you wait in their lobby for 2 hours. Tiffany was the girl who was supposed to be helping us.

Hector, over at the service department is very professional and on top of things. He keeps you updated on your vehicle, and let’s you know what your vehicle will be needing in the near future. He takes the time to explain everything they did. Awesome service from this gentleman. Will continue to return simply for the awesome customer service.

Excellent Service and Friendly staffs!

I went early and Tiffany the service rep was quickly at my car to get my service started. I was checked in efficiently, everything was explained to me. They did everything they said they would do plus multi checked for future concerns. It was all Very efficient and well done. Thanks Accura staff.

I always have the best service at Metro Acura Montclair. The staff is so friendly and helpful. Its nice to go in on my regular service dates and see the smiling faces Ive grown to know since 2010. Thanks to the mechanics my car is in tip top shape! And its a 2007. Thank you staff and I look forward to my next visit!

Mr. Arturo Baesa did an amazing job working with us to get our new car, we wanted!!! He is truly passionate about what he does and making his customers happy.He was willing to negotiate until everyone was satisfied. Id recommend him to anyone looking for a new car. Thanks everybody for assisting us. Just Look for MR. ARTURO BAESA for sure he will guide you all the time.

Hector has been my to go guy when it comes to getting my car serviced. He’s friendly, easy going, gives you the basic needs or advice, but don’t push you into getting things done that’s not necessary. He wilI give you recommendations for future services and watch out for his clients. I liked how Acura dealer remodeled their dealership. It was very presentable and clean. Just one advice, it would be nice if there were pagers to let clients know when their cars are done so that they don’t have to wait any longer than projected. Overall I give them a two thumbs up!

Terrible service.

I have purchased many cars and I have to say Metro Acura is at the top of their class for service. I have needed them emergency service and Metro came through for me 💯 and regular maintenance was excellent. I will not take my car to any other car service dealer. And by the way Hector was professional and courteous. Thank you. Gina L.

I recently had my 2012 Acura TL serviced for the basic B1 code. Pablo Juarez the Service Advisor and was extremely professional, personable and answered all my questions. They provided complimentary coffee, water, cookies and internet services in the waiting room so I was able to answer work email while I wanted. My vehicle was completed in a reasonable amount of time. I would recommend Metro Acura to service your Acura and Pablo Juarez as your Service Advisor. Thank you Pablo.I would like to thank Shaun Ridge for your service in helping us choose our TL. It had been over 10 years since my wife and I purchased a car. One of our biggest fears is going into a dealership and dealing with that slimy salesperson who will do anything for the sale and not care a bit about the customer. This did not happen with Shaun. He allowed my wife and I all the time we needed to discuss the car. Shaun was not pushy at all and was very straight forward with the negotiating. We felt he was upfront and made us feel at ease. We really appreciated the level of customer service that we received from Shaun.

Fantastic experience in buying my new Honda Ridgeline 2019, no pressure, no bs. I would highly recommended. James made everything easy for us.

Josh was kind and curteous and I believe he truly wanted to help me. I turned in my lease and got a new car, and am super happy. I would definitely go back to this dealership again ☺️