I was very impressed with there a professionalism. They went way out of there way to help with my insurance and tow company.. they sent emails on the progress of my truck.. took my rental car back for me.. I cant say enough about Service Kings. Thank you so much for your help.. I strongly recommend them..Robert Ortiz
Their customer service was very thorough and professional. I’m very pleased with their service. I would definitely recommend them👍
Juan and Kenny were both extremely helpful and courteous. My car looks as good as new and even better than it looked before I had my accident. The guys ensured the quality of their repairs was superb and although it took a couple more days than the original estimate they were very communicative throughout the whole process, I am confident that the repairs exceed industry standards and Im so grateful to have my car back looking and driving better than ever. I highly recommend Service King, They made a pleasant situation out of a very unpleasant thing.
They were very fast and efficient. Had my car ready in a week. Great service and professional workers too!
The service was Excellent, very professional and the work was amazing. They match my color and the work was great over all. And the customer service, Wow!! Juan was always keeping me informed about the whole process since the minute I drove into their driveway. They are practicing social distance and I felt very good about that. I would recomend Service King to Family and Friends in an instant. Keep up the great work!!
I took my car here for repairing a sideswipe on my car. Staff was very courteous (shout out to Kenneth). They were very efficient and got my car fixed in less than a week. After they were done, my car looked brand new. Very impressed with their workmanship. Highly recommended!
Great work 100% quality work in a timely manner.
Never had to have accident related repairs and they were very helpful and courteous. Gave lots of updates so I knew exactly what phase of repair way in.
There was an issue with timing the first time around but the manager took care of everything when I came back and threw in some extras which made the experience all the more positive. I would go back to service king to do business with them again
Little JR helped me out on the phone, gave me a quick estimate. And what he said on the phone was the exact price. Great service. Will keep Sonora as my permanent tire shop.
They were super quick to get my truck fixed very good customer service!!!
Service King are too rate professional, when they give you estimate time for completion there right on time there work is top notch, I would highly recommend them for repairs to your cars body.
They were fast, it got done way before the estimated date. Also very professional and upfront
They allowed some unknown person to drain water and oil from our car then played dumb when I returned fives minutes after I had left because the oil light had come on, the temperature was rising and the engine sounded faintly rougher. I put 6 quarts of oil in but Service King tried to claim it wasnt probable our oil had been drained though the vehicle only takes 6.4 quarts.
After being in an accident, Allstate chose this for my repairs and I am very disappointed. The customer service is terrible. I had to keep calling in to get updates on my car. They towed my car from the Ontario location to this one and it took forever! I waited almost 2 months for them to just tell me it was totaled. I believe it was a mistake because there were other cars on the lot that looked worst than mine. Do not recommend!!
Ive been teaching AB & Refinish repair for 40+ yrs & known national for exemplary experience & credentials. Their estimator took 3-5 photos with cell pH for damages from front to rear down the left side less than 3 minutes then said hed submit the estimate for approval. Was he joking?????
Amazing best service very fast turn around ...Very professional..!!
Kenny was nice, kind and very helpful and informative. He answered all my questions. Gave me honest information as to what needed to be done.
It was a good experience and the people are very helpful
This is the second time we’ve taken our cars to Service King, and I’m thankful we did. These guys have went above and beyond both times for us! Julio and Todd made sure everything was perfect. Their customer service is superb. They truly believe in a happy customer and will not stop until the customer leaves happy. Extremely trustworthy and caring is the best way to describe the staff at Service King. I had no doubt that both of my cars were in great hands from the initial call to the moment I drove off with my car. Julio knew we needed the car ASAP and he worked diligently to get me a speedy turnaround. I found my car “a home “ and wouldn’t take it anywhere else.
First rate and professional Omar is the best and his customer service is outstanding. He helped both my son and I with our first claim, he walked us through the process and is super nice. Their work is outstanding
I got hit on the freeway from behind and thought my truck would never be the same. After the insurance company called me, they recommended I go to Service King in Montclair to get the repairs done. I was a bit skeptical at first, but ever since the first moment I walked through the door and was greeted very warmly by Omar at the front desk, I was quickly assured that I was in good hands. Not only did he promise me with every bit of confidence, but he over delivered with an outstanding level of excellence. Hes accommodated every need and has gone far beyond expectations. Ive bragged about him to everyone Ive come across since. If you need professional service and you have any doubts, go see Omar, I promise, youll be in good hands.
Chaffey completely repainted my 50th anniversary 2003 Anniversary Corvette and it looks like the day I bought it!! Amazing work - from the shining specks to the perfect top coat. Thank you for restoring it - you have given me many more happy years of driving!
First week I had my car I tore up my bumper pretty well on the front drivers side. The bottom was split into 3 pieces and I was not sure that it would even be able to be repaired. Not only was it repaired, but the previous damage is no longer even visible. It is a great repair that was matched by great service.
I had my 2008 BMW detailed here and it looked fantastic when they were finished. They did a complete head to toe cleaning; carpet/floor, seats, ceiling, dash, doors, wheels, buffing, polishing. It looked like a brand new car again. I highly recommend taking your car here for body work and detailing. The staff are great, very friendly and make you feel that you are their most important customer!
Attentive to detail. Wasnt happy with initial work. Gave option to get dealer part. Will come back... If I have to 😀
They did a excellent job on my 2014 edge.. Was always kept informed on status of our car and very nice people... I would recommend them to anyone... Thanks Steve and Todd..
Stopped to have the shop look at a good sized (palm sized) parking lot dent. The other driver took off, before I got to my truck.I met Kendrick McKinley at the door, he is the Regional manager.Even before I made it to the appt desk, he popped out to have a quick look, went back inside, got the paper work going, they took my new truck in right away, I got a ride, got a call later that day, the dent was fixed using their paintless dent tech.The work was perfect, just like new, super reasonable price.What meant the most to me, was that they didnt try to rip me off, by over setting work, and find unnecessary work to bill.It rare to find super honest auto repair shops.They are my go to guys for all my auto work from now on.Just in time, Im redoing my Subaru outback, thats still running strong, but the body and paint look really bad.Im going to have them completely redo body and paint.Cant wait to see what they can do for my Subaru.Thanks Kendrick, youve got my business from now on.
I took my car to Service King for an estimate after being hit from behind. I met with Omar who immediately greeted me and made me feel confident that he knew what he was doing and that Service King was a reputable place. I ran into a major snag with Geico who failed to secure my rental car on the day that I dropped my car off to be fixed...it was a total nightmare and I actually had to end up getting my car back from Service King as there were no rental cars available. Service King immediately got involved in the process and went above and beyond in assisting in the process of getting a rental car and making sure that the process was effortless and smooth...I couldnt have asked for a better group of people to not only fix my car but making sure that I wasnt going to be further inconvenienced...which wasnt their responsibility. My car looks and drives excellent, the work exceeded my expectations, the staff is very friendly and genuinely nice...they truly care which is a lost commodity in todays time. Omar is the best, super great guy and provided status updates on my car and put me at total ease with the entire process. Robert was also excellent, another great guy who really pushed the insurance company and rental car agency to coordinate their efforts so that I wouldnt be further inconvenienced...unexpected but very much appreciated. No one wants to be involved in an accident and then require body work but if it happens to you...Service King is exactly where you want to take your car...no better place...hands down the best!! Thank you to the entire staff, especially to Omar and Robert for everything...you guys are totally awesome and have secured me as a customer for life!! I hope I dont have to see you guys again (Lol...no one wants to be in an accident) but if I found myself in need of your services again...there is no other option for me...its Service King!! I wish you guys nothing but the best and continued success...others could learn what true customer service looks like from you guys!Gina
We have referred many customers and friends over to Chaffey Auto Body. They have always done a great job. You can tell that the people at Chaffey Auto Body want to be your body shop for life. They work hard to ensure confidence and provide great service so that you will come back for any reason that your car needs beautifying!Thanks Chaffey Auto Body!
I had had a five-star experience with these folks a couple of years ago, this with a 2007 Honda Accord. I had no doubt I wanted to have them look at my Prius, two tinny parts of which had broken loose (and there are such parts). The young man looked at it and the three spots that needed repairs, he said, could fixed on the spot. He took the car back and 30 minutes later the tinny parts were mended. Thank you.
Jason Paez at Chaffey Auto Body was very friendly, honest, and helpful. I had a minor fender bender and he gave me a couple of options, one involving replacing the whole bumper and the other just a few nuts and bolts to put things back to where they belong. In the end I went with the cheaper option and he charged me even less because some of the parts were not needed in the repair. This is the shop I will go with should I need a more extensive auto body repair in the future.
I WAS AMAZED OF THE SERVICE PROVIDED. IT WAS REASSURING FROM THE TIME I BROUGHT MY CAR TO KNOW MY CAR WAS IN EXCELLENT CAR. THE DAILY STATUS UPDATES FAR EXCEEDED MY EXPECTATIONS. MY CAR READY IN LESS TIME THAN EXPECTED. RUBEN AND THE STAFF WERE VERY PROFESSIONAL & AWESOME!
Im a bit of a class A personality, so I am difficult to please. They took my Mercedes SL55 with a dent to the fender and a knock on the undercarriage and made it look like knew. The price was excellent. Great job!
They inspected my dodge magnum after they crashed into it, was a total loss
Went from a seven day to six weeks with my car.. got updated text my car was on schedule, I show up to get my car and they tell me a month!!! Wont get back to me about my extended rental need either. Never again!!! Although they are USAA approved.. umm no!
The service response is poor. every time I have to called for update on my tesla it took seven week to fix my tesla and every time I have to call on update of my car most of the time person is busy or not avaliable he will not return you call and at last they forgot to put back my charging cable I text mr omar Diaz on his cell phone and he replied after 14 hours before I got the reply I already pick up my cableI am not going to take my car nor I will refer
I have always been treated with the most gracious respect by the employees here. Also the work they do is top notch and I wouldnt go anywhere else.
Just picked my car up today and damn does it look good!! I got the same fuzzy feeling as when I first picked it up at the dealership. Thanks Chaffy auto body for body work!
Debbie was a pleasure to work with. She was professional and timely. My Escape looks great!
Awesome, superb sevice. I will recomend this shop anyrime! Thanks Julio S for the outstanding service!
Thank you for the great service and making my car look good!
I took my Mustang to Sevice King Collision to have some body damaged repaired. I met Julio who was assigned to my claim by my insurance company. I must say Julio was very professional and the work that was done is outstanding. I even recieved a follow up call a week after the work was completed by Julio to see if I was satisfied with the workmanship of he repair. I highly recommend Service King Collisition for all your auto boday needs.
Very good service advisor Julio.
Our Town And Country van was damaged from a hit and run on the side rear panel we went to pick up our vehicle from Service King in Montclair looks as though they bought us a new one in its place flawless most body shops can compare to the service that we have gotten from Service King, Omar took care of all vehicle great service. L.L. Williams
I have been using Chaffey Auto Body for years, our whole family sends their cars over when we need them spruced up. John and his crew ALWAYS do a great job!
Great service, constant updates in the repair of my vehicle. When I received my vehicle it was cleaned along with the tires and engine.I highly recommend them.
The car was ready b4 promised and everyone was warm and polite.
They do excellent work and keep you informed
Rube and Jason are awsome and car repair was great!
Unfortunately not the service I expected after the ratings I saw. Basically the person was not customer service oriented and only made me want to take my business elsewhere.
Great to work with, very professional great communication, awesome staff! Thank you.
Great work and attention to detail very pleased
Fast & friendly
These guys are awesome an old lady bumped my car transferring her paint and they wiped it off for free.
My experience at Chaffey Auto was great, great timing and great customer service.
Best repair made
First of all its took over 1 month to fix my car,Second when they called me that my car is ready, i went their and it was notThird, Front receptionist is NOT friendly at allI dont think i will ever take my car back in the future to Service King
DISAPPOINTING!! This is no longer Chaffey Auto Body, BEWARE!!!
Good service
Juan was always very kind, excellent service, Thank you :)
Excellent service
Very good service