Had two visits from Precision. First was a motor (and all the mechanisms) replacement and ordered a new door. Second was door installation a few months later (slow shipping is usual these days).Both appointments were great. Confirmation day before, texts with ETA that morning, quick smooth completion and I am happy with the end result.Thanks to all the guys that did the work. I sure appreciate being able to call and have things repaired properly.

Spring on my garage door broke late at night. Called the 24 hour number and spoke with someone who setup and appointment for me the next afternoon. The spring on my door was proprietary and could not be fixed by Precision. The tech ended up replacing my system with something more standard. He replaced all of the rollers, cleaned the whole track system, and balanced my door perfectly. I don’t know if the door has ever been balanced perfectly before because it runs smooth as silk now and is much more quiet. The new system came with a great warranty so any breakage in the future is basically covered. It was an expense I was expecting, but it was money well spent for a better system, a smooth operating door, and peace of mind for the future with the warranty.

I cannot recommend Precision Overhead enough. Within 2 hours, a technician was at my home and repair was completed within an hour. The technician was polite and knowledgeable. My door works great and runs smoother and quieter than before. I would definitely use them again.

Scott was amazing! He was very knowledgeable about the products and what exactly we needed to do to fix the garage door! Super impressed with the company for a second time !! We would recommend Precision to any and everyone!

The garage door was the wrong colt. Casey took responsibility for the error and had several viable solutions. We chose one and the door was hung. The installers were helpful with our questions and seemed to work hard.The door itself is not only pretty but operates quietly. We chose it for its insulation properties. That still needs evaluating. So far, however, we do recommend this company.

Scott was fast and courteous, and did excellent work. Our doors are working great and Ill be calling on Precision for all of our garage door needs moving forward!

I had a garage door that did not work. Called Precision Team. Within 2 hours I had service show up. His name is David Evans very professional and knows his job. He checked the door and explained what he found with opener. Gave me a price for both things I needed. I had him install new Motor and bearings. I am very happy with job and cost. You better keep David Evans he is an asset to your company. Anne C.

Walker was my technician and he was amazing. Besides being very professional, respectful and courteous he also took the time explain everything to me that was wrong with my garage door and how he was going to fix everything. Once he was done he explained the warranty to me and his craftsmanship is impeccable. I would definitely recommend this company andWalker to my family and friends.

Walker is such a pleasant young man who enjoys his work. Before doing the repair on our garage door, he explained the issues thoroughly and presented us with 2 options for the repair. Once the work was complete, he reviewed every area with us that was replaced and repaired. The door is even quieter now that it was before! Highly recommend Walker and Precision Door Services!

Scott is a consummate professional. He took the time to explain what he saw what he recommended and how much it would cost as well as the time to get it done. The customer assistance who scheduled my appointment was courteous responsive and efficient. I will recommend them to my neighbors and friends. Great job and experience!

Walter did a great job. Very knowledgeable and professional. Diagnosed the problems and fixed them. Good communication.

Matt was fantastic. Arrived on time, first thing in the morning. Looked over my issue and did an inspection Gave me options on how much work should be done vs had to be done to get my door up and running. Work was completed quickly and efficiently. Then had a really nice conversation with Matt. Highly recommended

Very fast and efficient and courteous it was on a Sunday and they came out within 2 hours of the call and everything is fully warranty for the life of the unit for the sale of the home. Technician was very knowledgeable and helpful and program. Cars

Called this morning at 10:30 and Matt said he would be here between 12 and 2.. He arrived about 12:30. Had the part needed with him and fixed it in no time at all. Price was reasonable and now I can sleep well tonight. I highly recommend precision.

Alvin was fantastic!! Very knowledgeable! Fast, quiet opener and very reasonable. Thanks

Matt Lattimore our service Technician was very professional. He took the time to explain what he saw what he recommended. The customer assistance who scheduled my appointment was courteous responsive and fast. Came out same day for tune=up. I will recommend them to my neighbors and friends. Great job and experience!

I called this morning about a broken spring and they were able to come out in a couple if hours. Scott called to advise me he was on his way and he was very helpful and professional. He gave me 3 options and didnt try to do a hard sell. Repair was made in under an hour. Very happy!!

Superior service and a very good experience. Jon was friendly, knowledgeable, and thorough. Also, just 3-1/2 hours after my phone call the repair was finished. Very quick service and very reasonable price.

Robby called ahead and was on time. He explained everything and showed interest in my concerns. Also rep who scheduled the appointment was courteous and helpful. One and done! Thanks Precision Overhead Garage Doors. Awesome experience!

Matt was great, he found the problem quickly and was able to fix it at a very reasonable rate.

Robbie was fantastic!! He called to let me know when he would arrive and he was knowledgeable about the repair I needed. He was very efficient in the installation and thorough in his explanation of how to use my new garage door opener and keypad. In our conversation, Robbie shared that he was a Marine and I am grateful for his commitment to our country. THANK YOU!!

Matt arrived at 8:00am for an 8-10 am service window and called ten minutes before arrival. He was professional and personable. He completed the repair in a reasonable time frame and cleaned up after. If I need repairs again I will definitely ask for Matt. I was pleased to get an appt the very next day. Good job all around Precision.

My garage doors did take a little bit longer than expected, due to supply chain issues across the country. They did however come in about six weeks earlier than what I was told. This was a great surprise! Installation happened two days later and went extremely smooth! The two technicians who installed my doors were very polite, informative, and knowledgeable on the work they were doing.Everything is working properly and is a great upgrade to what I previously had! I would recommend them for future jobs!

Great job by the installer Mr Walker. He gave great information, gave wonderful service when it came to giving us choices and also did the job in a great time frame. We are really happy with the work an his services we would refer him and this company to anyone looking for these services!!

Robbie called ahead and was on time. He was courteous and knowledgeable about our door problem. He completed the job quickly and cleaned up the area. I have never used this company before but would definitely recommend them to all. It was wonderful to get same day service!

Early, which worked out great. We decided to do much more than we had planned, but now I have a more up to date system. Walker was very thorough and I dont expect any problems. He is a very good representative for your business.

Our garage door broke Sunday evening and they were able to come out first thing Monday morning to fix it. Alvin called when he was on his way ( which I always appreciate ) and he was very professional and pleasant.

Beyond happy with my experience using this company. Called and they had someone out in less than 24 hours. Scott was super friendly and prompt. Arrived right at the start of my appointment window. Work was clean and was exactly what I needed. He showed me what needed to be fixed down the road but was not pushy about it. I will definitely be calling them back for all my needs.

Dont know if post went through today so doing again this company is awesome came day after storm killed our genie garage door opener sensors. Robbie came out found problem fast replaced our door sensors installed surge protector for overhead and even extended the length of wires to sensors husband was worried to tight. With coupon on there web site was under $150 really recommend company couldnt buy sensors for this on line or Home Depot at this price we are older so great to find place you can trust! Thank you Precision and Robbie nice to have door working again! Highly recommend them to all

I needed repairs and a new remote. Team came out and was super polite and efficient. Easy to work with and I got a lifetime warranty on the repair parts. Very pleased!

Precision Overhead saved the day today! We just moved out of our house and when someone tried to close the door, it came off the tracks and broke a couple of wheels. Weve worked with Precision before so I immediately called. They were able to send Alvin out to help within 90 mins. Alvin was terrific to work with and showed me all the things that needed to be fixed before we had him start work. A little more than an hour later and he had saved the day! Thanks so much to Alvin and the team at Precision for helping us out in a tough situation!

Now this is a company that has customer service top of mind. Professional, quick response, friendly all included. They followed up on my request and had a technician at my door within a couple of hours. Matt was the best, he quickly diagnosed the problem, discussed options to fix it and had my garage door fixed in no time. Super service, excellent prices, I highly recommend these guys!! They are excellent!

Precision was on time, prompt, clear and did fabulous work repairing my garage door. Went above and beyond by cleaning up my wiring left dangling by another company. Fabulous service, I would recommend them to others needing garage door work.

Excellent customer service. We were prepared to have a whole new garage door opener installed. Tech came out and told us a new one wasnt needed and that we just had to replace the pad. We also installed a new pad on the out side. Very happy and will use them again. Thanks

The Precision team immediately dispatched Alvin to repair my garage door. He gave me detailed information on what the repair work entailed, detailed the serviced, repaired and or replaced the parts as needed.Professional on the service call.Thank you

Walker was very kind, professional and funny. It was a pleasure to work with him! He did a wonderful job!!!

Our technician Alvin, was very professional and knowledgeable of the business and what needed to be done. The technician was prompt and completed the job in a timely manner. I would definitely recommend Precision for your garage maintenance and repairs.

I called and the service man came within 4 hours. He was very pleasant and professional. He went over and beyond. I recommend Precision ever time you need garage service.

My son had a garage door motor replacement by Precision and my wife and I were amazed at how quiet raising and lowering the door was. In addition you can purchase a motor that has WiFi, which means that you can raise and lower the door from anywhere. We had them come out and give us an estimate and decided that we would have one installed. Matt was the technician that did the installation and he is very thorough. I would recommend Matt and Precision.

Precision is an impressive company to work with and this was my second time to have them help us with garage door needs. From the beginning, where you make that phone call, where you actually speak with a real person who is helpful and polite, to the technician who comes to your home who is also knowledgeable and polite; it’s truly the lost art of customer service which actually delivers. Alvin did an amazing job for us today and is an asset to Precision!

Walker was very professional, great guy, cares about his work and his company. Handled our situation really well, came home from vacation to find a snapped spring and a non-functioning garage door. Walker was able to get to us in hours of our call, and found ways to save us from replacing parts we didnt need to, didnt over sell unnecessary new purchase, but emphasized needs and safety and worked to provide the best possible package of service for us. Super thankful to precision and walker.

Repairman was prompt, repair was quick. Less than 24 hours after requesting service, the repair was complete!

Awesome Service! No fees to come out, inspect the garage door and give me an estimate! Willie Ricks explained everything so thoroughly and answered all my questions. I will definitely contact Precision Overhead Garage Door Service for all my garage door needs both personally and professionally! Thank you so much!

Matt was super helpful in explaining the problem at hand and giving options as to the way to get the issues resolved. Matt was timely and professional.

Very prompt and professional service. One of our springs broke, but we had the door completely overhauled to make it run smoothly and eliminate all the screeching and squealing we heard every time the door opened or shut. VERY NICE! He was done in an hour. Robbie was a very nice, knowledgeable and professional technician — I recommend him! Second time I have used Precision over two houses now.

Precision was awesome from initial call for a quote, all the way through service being complete! Scott came out next day and was very helpful in explaining everything with all options. He was able to complete an overhaul on everything in less then two hours and it is working great now with NO noise!

My service tech was on time and did a great job explaining what the 25 point inspection would cover.I did not give a 5 star review due to the fact I felt the price of the inspection was incorrectly explained at the time I booked the appointment.I was not aware there would be a Service Call charge in addition to the inspection charge. A little deceitful in my opinion.

Another great experience with Precision. Called on a Friday and Alvin was here first thing Saturday morning. This job was general maintenance… don’t think we’ve used this door much over the years as the garage served more as a storage area than a place to park vehicles. The sort operates like new, no more squeaky rattling rollers. Just a good functioning door that barely makes any noise. Alvin was professional, super pleasant and finished up in a timely manner. Oh and thank you, I now have a garage door opener, the other has been missing forever 😂

Excellent service from start to finish. The technician was remarkable and went above and beyond. He truly cares about his customers. Thank you so much!

I called because my garage door remote was no longer working and spoke with Matt Powell who was the person I initially worked with on replacing my garage door. He called me back in a short period of time and immediately took care of the situation by supplying and programming a new remote. I really appreciate his prompt response to my situation. His customer service skills are excellent.

Great presentation answered all questions and gave us valuable information about the different types of doors and Maintenance issues Im definitely sold on the company the products they provide the Lifetime warranty

We were so thrilled to get a repairman out so soon. A coil broke w both cars in garage. Our person worked so hard and was dripping wet when finished. We took the extra warranty because you helped us so quickly. We want to know the spray he uses to help coils slide easier. He said he would leave us a can, but we both forgot. We have used your company before, and now you ARE our company. It was a costly repair w warranty, but I have company coming, and so great to get to grocery store and start cooking. Young man was so personable and worked so hard and really seemed to know what he was doing. I forgot his name, but would like to have him next time we need a repair. Thanks again. Brenda Poplin

Extensively shopped around, and usually I go with the cheapest option. Ive learned some hard lessons with this through the years, which culminated in a great decision to go with Precision vs. cheaper options for my 2 garage door and motor replacements. I will specifically call out Casey, who came up with creative solutions to solve all my issues, patiently answered my questions, and was the consummate professional throughout the sales and install process. Im about a year in, and no issues whatsoever. Enjoying my new, quiet doors, and send my highest recommendations for these guys.

We had some problems with our garage door not closing periodically. Walker came out the day of our call and identified what the probable cause was and noticed some other issues that needed to be addressed. He was very knowledgeable and straight forward with what would benefit us and could be a bigger problem down the road. He did a number of corrections for our garage door and it is running smoother. We highly recommend and will use in the future when/if necessary.

Quick response, within 24 hrs of my call. Serviceman very professional. Examined the door and gave me estimates for three levels of service. Explained each level and its benefits and let me choose. Had all the parts and such on the truck and completed the fix in 45 min.( Last time I did it myself and took a lot longer) Replaced the broken part, found another damaged part and replaced it, lubricated everything and took away the bad parts. Runs like a new door now.

The technician accommodated my schedule and was professional, yet kind. He displayed a strong work ethic, as he repaired the issue. I have been a customer of Precision before, and will call on them again.

My garage door spring broke late yesterday and I had technician, Alvin Smith, that was at my house by 8 a.m. this morning. He was professional and explained the process very well. Great Job.

I appreciate Matt being so open and honest on the assessment of my garage door opener. Will move forward to replace once we assure all else is good.Great working with Precision and the staff. Looking forward to getting my new quite opener installed.

Matt did a great job. He showed up same day, explained the repairs needed and recommended the best fix. From phone call to completed job took about four hours. I would definitely recommend Precision.

Our technician was great. Took time to explain what we needed to solve our issues in under 24 hours from our call to Precision.Exceeded expectations!

Precision was excellent. They came exactly when they said they would. They were courteous and very knowledgeable. I would recommend them 100%.

Fantastic gentleman! Thank you! Very professional, but down to earth at the same time! Great experience!!😃

Amazing customer service! Matt went above and beyond. I will definitely be recommending Precision to all of my friends and family!

Awesome job!! Always pleased with this company. Alvin was courteous and on time and answered all of my questions. These people know what they are doing.

I am absolutely satisfied with the service provided. The technician is very friendly and professional. The job was done in about an hour.Many thanks!

I had another company diagnose the problem with one of my garage doors. They condemned the lift motor and the metal door had torn at the bracket. They said they would have someone contact me to quote a new door and motor. After three days not hearing from them my husband researched and said the Precision Door website looked like the best value and warranties. I called, made the appointment and the technician was knowledgeable and capable. He was able to quote the repair vs the replacement quickly. He even was able to take a photo of the door and transpose the different styles and colors so that I could decide with confidence what to buy. Instead of just replacing a motor we are purchasing two new doors in a beautiful color and one motor. I have wanted to make this change for a long time but I was not certain what color would work best with our brick. It was so easy once we saw it on the iPad. The warranty is lifetime as long as you own the home. I could not have expected a better outcome. Their business model is spot on.

Showed up during timeframe quoted. Was very knowledgeable and the price didn’t break the bank. I will definitely be using them when it’s time to replace both of my garage doors.

Great timely service! All codes for cars and remotes were erased and they reprogrammed everthing! I received next day service. Very professional and friendly.

Very friendly. Came looked at error code. Said issue with door cause didn’t close all way. Probably off balance and door to heavy. Quoted 1800.00 to replace. Looked at nothing else. Way to much

A receptionist answers calls 24/7 so I was able to make an appointment for Monday over the weekend. The tech Matt called me when he was on his way. He was able to quickly diagnose and fix the issue. He kept me in the loop about what he was seeing and what he recommended. It was reasonably priced as well. Would definitely use them again!

Fixed an 18” wide door that started to buckle. Cables unwound and hung up. Chain to door bracket bent. Fast easy repair. Works nice smooth and quiet like new with still using the old door after repairing it. Very friendly informative service technician. Would highly recommend. Thank You!!!

Walker was absolutely phenomenal. Great customer service and very detailed. Casey (management) went above and beyond. Both of their customer serve ice was impeccable!!!

Great same day service. The rep was excellent. He was knowledgeable, courteous and thoroughly explained what was needed.

I was dreading replacing our garage door but could not wait any longer. Fortunately we found Precision Overhead. From first phone call to installation, every single person we worked with was professional, knowledgeable, helpful and upbeat. Quality all the way. This was by far the best retail experience we have had in a very long time. They delivered what they promised, when they promised. We live the door, the people and the service! Call them. You won’t regret the call.

Thank you to Matthew Plyler for your wonderful service and professionalism! Our garage door was fixed in just a few short minutes. Would def recommend Precision Overhead garage door & will be using their services in the future for any upcoming needs. Thank you!

About a few month ago, I replaced my garbage opener through this company. Sometimes, people forget to explain important information. I was concerned about my hand held remote that caused me difficulties on Saturday. I placed a call to the company and was glad that someone came to my home today and right on time. Technician, Mr. walker was very professional and caring . He answered my questions throughout completely. He took the time to demonstrate and allowed me to do so two. I hope he is rewarded with the highest accommodations.” He deserves it “ 😊 Give him a raise he probably is up for one ! 😝. Thank you Precision !

Technician Walker is a smart guy. Asked me what time the problems were occurring. I told him they all happen between 11:15 and noon. Asked me where the sun was at that time. Pointing at the receiving eye of that one door. Flipped them around. I think he figured it out. Supervisor Casey is consistently professional, courteous and cares about delivering excellence. I strongly recommend Precision Door

Great service...called Saturday, tech was here Monday at 8am....quick fix, professional and didnt overcharge...A+ all around

Darien and Steven did a great job with installing our new garage door. Very thorough with explaining how the door was installed. They both explained preventative maintenance suggestions to ensure longevity of door as well. Each time we have contacted a representative by phone or for house visit, they have been very professional and efficient.

Got an appointment the same day I called, Matt was prompt, knowledgeable and fantastic. We discussed my options and I never felt like he was trying to sell me anything (a huge peeve for me). He was super helpful and got all the info I needed to make a decision regarding the issue. Definitely recommend.

I could not have asked for better service than what this company provided. They were extremely prompt, thorough, professional, and efficient. My repair turned out to be fairly minor, and was a quick fix!

Mr. Ricks came out within 2 hours of calling for an estimate to repair my garage door. He was friendly, professional, and very knowledgeable. He was very straight forward. He wasnt trying to act like a salesman, which I really appreciated. He gave me a few good options for repair. I could tell that he enjoys his work and takes great care of customers. I will definitely use Precision in the future if I have any overhead door needs.

5 stars We are so happy with all aspects of our experience with this company.

Walker called ahead with a precise time, explained what he was doing and what his recommendation was. Although we didn’t choose to replace the unit as he recommended, we appreciate his professional and courteous demeanor.

They were here within 2 hours. Very polite and efficient.

Willie is AWESOME!!! This company was super quick to response to my call. It took all of 30 minutes for me to call and have willie in my garage fixing my springs. I would recommend this company especially willie to anyone and everyone who needs a garage door fixed. Super affordable also. Thank you guys!!

Our service tech called before his arrival and came when promised. He listened to my garage door issues and was able to quickly fix the problems as well as change out our keypad which unknowingly was not working properly. Very courteous and professional.

Excellent service all the way! Very impressed. Great guys who did the install. They answered every question I had, they double and triple checked to be sure the job was done perfectly. Sales guy was a huge help and diagnosed our needs perfectly. Great follow-thru administratively by Jessica doing her paart to keep us posted as the order proceased. Very thorough.Fantastic teamwork.10 out of 10!Alan and Gwen

Robbie showed up on time and performed our safety check thoroughly. A pleasure to work with. Wouldn’t hesitate to call Precision again for any future help.

Technician was thorough with the inspection snd diagnosed the problem quickly. A fair quote was given and courteous service provided.

*************Exceptional quality service experience from start to finish...Casey and Matt were on time, thorough and professional. I called them to replace a broken torsion spring and opted for the complete overhaul package as my garage door is twelve years old and not working great...this is an excellent option at a fair and reasonable price. The door is so quiet now if you weren’t watching it you would never know it was opening/closing!!!Casey and Matt have exceptional customer service skills -they clearly enjoy their job...it was truly a pleasure to have them around for the very short time it took to overhaul my garage door. I highly recommend them for all your garage door issues ***********************************

I was not happy with the service provided. I explained to the technician when he arrived about the issue I was having with my garage door and how it was working fine the day before and it got stuck one time and needed to be looked at. He and his assistant never tried to trouble shoot the issue and focused on selling me an upgrade for my door. I explained several times that it had worked perfectly fine for years until it got stuck a day before. They continued to tell me that I needed either a new door and spring or a brand new spring system. I asked, couldnt they try to see if something else was the issue and they said, no. So then, I told them that since it had been working great for years and only had this one issue and they wouldnt look at any other options, that would be it. I paid them their $65 service call fee, wasted money, and they left. After they left, I sprayed all of the rollers with silicone and it works fine now.I should have checked that before I called. I guess I learned a couple of lessons.

Alvin explained everything that was going on, fixed the problem, tightened everything up and gave us a quote for replacement, which we asked for. No hard sell, just great information. We will probably replace our 20+ year old motors in the next few months and have Alvin do the work. Thanks!

Unbelievable how professional and how awesome the door looks and works. Precision Garage Door is by far the best in the business. Willie is remarkable, there is no better technician that I have ever seen.If you need a garage door, Precision Door is by far the best. Great company, great people, great service. Ask for Willie, he can sell the door that you need. Awesome job.

Precision sent a young man named Scott. He was so friendly and professional. The big spring had broken on the garage door, what a sound!!! Scott gave me all my options and prices and explained each one. I decided on which I would go with and he went to work right away. Couldn’t believe he was done so quickly. We went out so he could show me the work all the time making sure he picked up anything he may have dropped. I would definitely call this company again and ask for Scott. But honestly, hope I don’t need to. Thank you for a pleasant experience.

Made an appointment on Wednesday morning when my garage door coil spring broke on Tuesday evening. The young lady making the appointment for me was completely professional and courteous. She gave me an appointment window, and the technician, Willie, called before he arrived, as she stated, and he was on time. Willie was very knowledgeable, courteous and extremely professional. Gave me advice on maintenance, as well as explained most, if not all of the garage door moving parts. The prices were also very competitive. What a great experience all the way around!! I would highly recommend this company.

Wonderful. Very please with customer service from our technician Robbie as well as how are garage doors have been fixed. Great work.

Extremely overpriced. Quoted me 9700+ dollars for replacement of two single car doors. I am looking at internet and it should be 3000 at the most. Price gauging at best.

Matt is awesome. Knowledgeable, personable and honest.

Willie came out the morning I called and was so polite, knowledgeable, and professional. His help was greatly appreciated and I feel great about getting my door finished and fixed. Would highly recommend this company to anyone!Update: just got the new door installed and couldn’t be more pleased with the professionalism and expertise the installers offered! Love my new door!