Daughter and I dealt with this dealership when she needed to buy a new vehicle after hers was totalled in an accident.Very courteous and professional. Easy to work with.I suggest you go to small town Monroe and get treated well. Avoid the Toyota dealership in Janesville. You wont be treated well there.
Got charged $879 for two brake pads. Took 4 and a half hours and for two of those hours I was sitting in an empty waiting room. Ive had good experiences with them in the past but this time was a massive let down. Hope this was a one time only thing
Nothing but great to say! JJ was an awesome car salesman who went above and beyond, along with bill, the owner, even thanking me himself for coming in and again after I picked up the vehicle! I will definitely be back! Thanks guys!
Great experience! Bought a car yesterday from them..hassle free, relaxed environment. JJ & Tony, Heather and Shelby were incredible..even Mr. Ruda introduced himself! GREAT place to buy a car and JJ was a delightful salesman!
The experience of buying a new vehicle was great Bob knew what he was talking about and wasn’t pushy at all, the whole staff I worked with was great during the whole process.
I pulled into their Shop with a vehicle that was overheating. They referred me to a local garage and were going out of their way to try to help me. Highest regards and highest respect to them.
Bob was very congenial and let us test drive three vehicles. Ruda Chevrlet Toyota demonstrates customer service standards by answering all questions.
Picked up a 2018 Toyota 4Runner last weekend, it was as perfect as a car you could find. J.J., Tracy and Shelby took care of all the details where I was in and out in less than 20 minutes. Very nice people.
If your looking for a car go here these guys now what there talking about and awsome people
Have bought 5 cars from them. Just bought a Honda cr-v. A.c. problems. 1 week to look at it. 1 week to get a Napa part. 1 week to fix it. 3 weeks total. Went to my local shop. Had the same Napa part in 8 mins. Fixed in 24 hrs. Ruda checked the breaks. When they took off the tire they kept the locking nut key. Not very professional of them.
Let’s start with WOW! JJ and Tony are amazing to work with. We drove from Green Bay for a new Silverado 2500 HD and could not have asked for better service over the phone and text. Very easy to work with. Then when we arrived the owner was first to shake our hands. We really enjoy the “small town” genuineness with a “big town” forward step for service!
Courteous staff. The work on my car was done quickly.
I bought my 2018 Chevy equinox here and love it, excellent customer service!
Great service team and customer service staff. Quick and prompt service at the time scheduled. I highly recommend this business.
I made a mistake by NOT buying here. I went with Toyota in Sycamore, IL. I now take all my Toyota vehicles here for service. The sales team, the service counter, and the service technicians are all top notch. Ive had great experiences each and every time Ive been here (20+). Lesson learned, if another dealer says they can beat the price by a coupe $$....its not worth it, shop local and know youre in good hands.
I dealt with the parts department. Kurt and the team were great helping me resolve my dilemma.
Very friendly place they do good work
I recently bought a certified pre-owned 2019 Toyota Corolla SE from Ruda and I have to say it was hands down the best car buying experience I have ever had. My Salesman Bob was very patient with any and every question I had and at no time made me feel like I was being pressured. Bill and Tony were both helpful with the situation I was in with my previous vehicle and truly helped me out of a poor situation. Customer service through and through was the absolute best I couldve asked for. I will be going through them the next time I am looking into buying a vehicle.
Great team sales service
Wouldnt recommend getting your vehicle serviced here. I had my car serviced here and I got it back with damage to the hood. The employees failed to tell me that they had damaged my car or to repair the damage they caused.
Great service!
Just purchased our second new Toyota from Ruda, and it was again a great experience. Everyone there takes the time to make you feel very at ease, no pressure tactics at all. Special thanks to Wayne and Tony for the tag-team effort, with each taking care of us on our different visits. Kudos to Bill Ruda himself for being involved in the process, and for his generous trade allowance that blew the competition out of the water. Thanks to Erin and Ann in Finance for accommodating our goofy schedules and making it all work. Such a great place, almost cant wait to trade again!
Ruda Toyota is an excellent place to purchase a vehicle. Kevin did an excellent job from beginning to end. The owner, Bill, takes a hands on approach and genuinely cares that his customers are completely satisfied. I also met Tony who was very pleasant to work with. My suggestion: skip the big city dealers and give Ruda an opportunity - they exceeded my expectations. Thank you Ruda Toyota!
My Ruda experience is after the sale-Heather is awesome. Ive had to visit dealership with IT questions & she is knowledgeable, answers manner I understand
Didnt actually talk to anyone, just bought our new truck there and are very pleased with it
My whole experience with Ruda was great. It started with their prices significantly beating the competition. Kevin helped my wife and me and is an excellent salesman!I highly recommend checking with Ruda before buying elsewhere!Great job everyone at Ruda!
Great customer service! Just got a new 2017 Toyota Camry and I still need assistance with the technology! I will lean over and turn something off/on and cant figure out what Ive done . . .they are there for me every time! Just recently with the changes in the weather, sensors kept sending me messages I didnt understand . . .they were there for me and explained why I needed more air in my tires!We didnt buy are car here, we were not happy with there attitude, but I guess they have had an amazing attitude adjustment!
Superb, great people, but the best thing is tremendous workmanship. I highly recommend this shop .
Great Chevy dealer!
Thank you for your quick service.
Friendly, competent staff. Got the job completed quickly!
Friendly staff and service. No high pressure sales tactics. Other sales persons greet and willing to assist you, even if youre not their regular customer.The owner shares the same, he approached us and introduced himself.Simple appreciation goes a long way!
Friendly staff and good reliable service
Great sales staff...Wayne is the best! The service department offers pickup and drop off of your car if you’re not able to bring it in. Most of my experiences with the service department have been good, but I will say it depends on who you have help you.
Great service, the best parts department in southern Wisconsin, and friendly staff.
We had to take our car in to get serviced. They gave us a loaner, which was new. It took a few days to get it fixed, but that is because they had to order a part. Great customer service.
Friendly and Well understanding staff. I took my car with all weird wobbling car issues. They fixed all my issues! I personally appreciate all service department staff and sales manager who have good attitude towards serving customers.
The service department is amazing. They are always willing to explain things and their customer service is the greatest. Mike and Mark are always a pleasure to work with.
Excellent service.
Amazing staff. Above and beyond. They have helped me keep my only wheels on the road. Thank you so much, Ruda Monroe!
Always treat me with courtesy and respect. They are working with me on appointment times and give me choices, when possible. Great service staff.
Off the charts AMAZING customer service in the service department. They are courteous and professional...love taking my car to Rudas for service.
Only dealership where I didnt feel a need to sanitize mind and body after leaving. Purchased two Toyotas there. Will go back.
Car dealerships are one of my very least favorite places to visit. Rudas sales staff is friendly and good to work with, but dont expect low prices.
Fast,friendly, helpful, and sincerely care about me.
They accommodated us well. We gave specifics. They met them. Everything was timely and organized.
Salespeople are not pushy, friendly, knowledgeable and willing to work with you
Worked with me to find the exact truck that I wanted!!
Great service and friendly work team.
They take really good care of are van and us
Willing to get things fixed while Im on vacation ... thanks Mark
Always appreciate the expertise of the service dept.
One of the best dealerships I have been to.
Nice service friendly people
Had car in to replace piston less then 200 miles later check engine light turned back on brought it back they cleared the code and said must be just a bug it will work its way out ..... turned back on brought it back they said they dont kno what the code number was for so they had to call gm and would get back to me I waited about a week never got a call so I called them and asked bout it and they said oh the guy that is working on that is out of the shop today we will have him call you back ... well never got a call back so I called again ... then got the same story that he wasnt there again and he would call me back ..... and again no call so I called again and same story ..... post poor customer service
The staff was friendly, knowledgeable, and welcoming.
Very friendly
Friendly salespeople and great product
I like their service. I was running late and they willingly accommodated me.
Good selection.
Whenever I want to give my Toyota a massage..car spa
Friendly folks but we decided to get a Subaru instead.
Good customer service in the service department
Great honest people
Great service!
Great service!!
I buy all my vehicles there
Ok place.
Great
Great