Where do I begin:This company installed the HVAC unit in my new construction and almost everything was done poorly to either save on cost or just flat out ignorance of what needed to be done.The AC unit coils are 24 on top of a unit specified for 10. As I was told this was done to improve efficiency, never mind that fact there is 7 on each side which doesnt participate in the cooling of the air. There are also noticeable gaps due to poor fitment and poor installationThe ducts which were ran are in locations that are almost impossible to get to and balancing the house is a nightmare with 2 units to have to balance. They werent able to balance the house themselves after multiple attemptsThe furnace is undersized for the 4260 sq/ft of the house and the bare minimum was put in to satisfy code and get past inspection. The two AC units were installed with the bare minimum for the square footage of the house.The wiring job looks like a rats nest that could spontaneously combust at any time as the system is also controlled by dampers that regulate flow between the 2nd and 2.5 floor/bonus room

Tommy came out on short notice. He was an absolute pleasure to have in our home. He was respectful, able to find the issue, and made sure my husband and I both understood what he found and how it would need to be fixed. Happy to know we have found a reliable heating and air company.

Tommy just came out to my house today to fix an issue we’ve been having since moving into our new home. His service was wonderful. He called before he came to ask if I was ready because he was a little early (which was awesome because I feel like every time I wait on someone to come do a repair they’re always late). He again introduced himself and asked permission to come inside when he showed up! He also was kind enough to think of putting on protective booties as to not dirty my floors. He worked quickly and explained everything to me in a understandable way. He was very friendly and personable. Would definitely recommend Tommy!! Thanks for your hard work, sir!

Tommy was on time and was very professional throughout his whole visit. He was knowledgeable and found the issue quickly. He not only fixed my broken AC but also gave me tips on how to keep my AC unit in good condition. I appreciate his. hard work :)

Tommy was amazing! He helped fix our issue with quickness and educated me on what happened as well. He was very kind, and you can tell that he loves his job. Any company would be blessed to have him as a employee!

Caryl Mechanical’s employees showed professionalism, patience, and excellent customer service. Very attentive to addressing my concerns. I would recommend their services. Keep up the great work!!!

I had a unique issue causing noise from my HVAC in a bedroom. Tommy Graham came out and helped me diagnose the issue and put together a plan for resolution. I appreciated his experience and understanding of the problem and willingness to work for a resolution. Ive been with Caryl Mechanicals for 10+ years and highly recommend them to service your HVAC.

I reached out to set up an appointment for general maintenance and I worked with Brandy who was very quick and responsive (impressive). All of my questions were answered in a timely manner and appointment was set up. The technician arrived right at the time they set (impressive) and he was extremely nice and professional. I did have a concern/question after the visit and I reached out to Brandy for assistance. Again, I got a very fast response and was told that the technician would be back on Monday. WOW!! Nothing but good things so far. Thank you for the EXCELLENT customer service.

Had an issue with AC, and the rep Tommy Graham gave excellent service. He was friendly, responsive and took the time to diagnose and remedy the issue. Tommy is good as they come, would def use again!

We had our compressor go out on a unit that was less than 2 years old. Tony came out and did an awesome job! He was very knoweldgeable, took the time to explain the situation and offered up advise for the future. Would highly recommend this service technician!

Since moving into my home last spring (2020) I have had nothing but great experiences with Caryl Mechanicals. Ryan Zabinsky was very knowledgeable and ensured me that everything I asked about was normal for my unit. He explained everything in a way that I understood. They have provided me with quality customer service and I am very pleased with them!!!

We’re now on day 3 with waiting on a service technician to come to our residence and repair our HVAC. I work from home and have a 1 year old. Not having air conditioning during 90 degree days is unhealthy. Each day we call, we’re told a different thing. Today, they were supposed to come between 2 and 4. It is now 530 pm and still no technician. We may have to get a hotel again tonight and who’s having to pay for that? We are! This place is truly inconsiderate. I can’t believe they would have us suffer life this.

Tommy came out to help with my hvac problem and he was absolutely amazing!! He informed me on everything I needed to know with such patience. I definitely would recommend him to come to your rescue.

Coy was great!!! Our coil went out on our new AC and he got it fixed right away. Very friendly and nice guy, great customer service

Mr Travis responded quickly to a emergency call on 4/22. He had to return on 4/23 to complete my request. At all times he was very responsive and called ahead with a ETA. Very knowledgeable and I was able to ask several other question and he answered them fully und easily to understand for a newbie homeowner. This made our decision to keep Mr Travis for future maintenance requests a no brainer !!! Thanks again to everyone, from Mrs Brandy to Mr Ryan and of course Mr Travis. It was a pleasure and can’t wait to be a future customer of your services.

After having 3 different techs in 2 years and not been able to fix it. Tommy Graham came in and FINALLY fixed the issue that we were having in our brand new 3 year old house, on a new system that the initially installed. Tommys professionalism exceeds all of the other techs by 1 million percent. He finally found what was wrong, explained, and fixed it, he kept in touch throughout the whole proccess. I will only allow Tommy to touch it going foward. Thank you Tommy!!!

Tommy was super helpful when came for a service call on our HVAC! He was on time, friendly, and made sure to explain the issue thoroughly. Great experience.

This review is on behalf of the customer, Angela W., Caryl Mechanicals installed our new Carrier HVAC System in 2017. We have been using them for our A/C Preventative Maintenance ever since. The office is always Polite, Helpful and scheduling is easy and convenient. When the Comfort Advisor shows up they always have Masks, Shoe Coverings and even wear gloves to protect us and our home. We will continue to use them for all of our Heating and Cooling needs!

Had a problem with my new construction HVAC unit. Tommy with Caryl was able to quickly diagnose the problem, get the part ordered and resolve the issue. Great service and Tommy did an amazing and thorough job. Very pleased.

Good experience in dealing with a motor issue that was under warranty. Timely and professional. service. Tommy, our tech was awesome

Awesome work and very professional. Arrived on time as promised and resolved the issue the same day. Will definitely do business again.

Gaby did a good job, very professional, answered all of my questions concerning the hvac and heating systems. Love maintenence. Less problems later.

Gabriela, was a very good professional and kind tech, she handle my questions and my concerns about our heating system and Ac, very satisfactorily, she is amazing employee for this company .we will like to have her back in the winter .ThanksMiguel P

Coy came out and helped resolve our AC issue on our new house. There was a leak from initial install. Coy did a great job resolving the issue and was very professional.

Caryl Mechanical has always been responsive to our HVAC needs, whether repair, maintenance or an emergency call. Their technicians have all been professional, courteous and informative on whatever the issues were, the repairs or service they provided and helpful tips to maintain an efficient and effective system.

Ryan was extremely personable and friendly. He got us up and running. Well definitely use these guys again!

Tommy did a great job identifying the issue quickly, he also went above and beyond to ensure it was repaired quickly and correctly! This a/c has never run cooler!!

The small part that was factory defective was located. The new part was in the truck, for just this issue. Good job!

Sergio was wonderful to work with. He was on time, professional, and gave a good assessment of what our issue was. He helped us to fully understand our options for repair and make the best choice for our house.

I call for a yearly service gaby was very professional she arrived on time and she is really knowledgeable of her work i was really happy whit her service thank you caryl mechanicals.

Sergio gave us excellent service this morning ! He was very professional and very nice man . He went over and beyond to help us get our dryer working . We just moved in our new home and the unexpected things come up that we didnt expect and Sergio fixed our problem with the best attitude even while my little fur babies barked at him the whole time, he was awsome!! I really appreciate this company now more than ever !! Thank you Sergio !!!!

Caryl Mechanical is always responsive to our calls, and on time! Gabby did a great job, and is very professional.

The staff are very friendly and caring to their customers; my mother and I arrived this morning to receive her $500 gift certificate the owner had a giveaway for! Immediately we were approached by a lovely woman named Heidi who helped us. I highly recommend

Gaby was on time, efficient and very professional. This was my spring checkup.

We have used Caryl Mechanicals several times and weve always been pleased with their work. Our AC is running smoothly thanks to their great service. Sergio and Hugo came today to fix a fan that was running incessantly - and they replaced the part that had worn out. I am so pleased with their professionalism, I have purchased a service contract to make sure we are covered for any future maintenance. Great job and I look forward to being a lifelong customer!

Caryl Mechanicals Heating & Cooling company is Very responsive. Ryan Zabinsky was very helpful . With my very short experience with this company I would highly recommending to any one who seek there services.

We were in the 1st year of our home warranty in a new built home when our Carrier heat pump/AC unit began making a very unusual noise. Jake came for the appointment and quickly figured out that the pump was not operating at a consistent pressure, and needed to be replaced. A new pump had to be ordered, which took about 10 days to come in. Jake came back when the pump arrived and within several hours had replaced the pump, flushed the line, and recharged the system and had it working perfectly. Jake is extremely knowledgeable, and kept us informed every step of the way. Jake is a real professional.

Ryan was extremely helpful and thorough in his explanation of what we needed. Will call again.

Sergio provided excellent service of the blower motor at my home. They arrived on time, were very professional, and installed everything properly. Everything was done within a timely manner. I highly recommend their services.

The technician was prompt, efficient and very friendlly.

Excellent & very professional service! Sergio & Hugo were cooperative while providing me with understandable answers to all my questions. I would call upon both of them for any future service needs!

Matt and his team at Caryl Mechanical always do a great job. We have used them several times over the years and they are always easy to work with. They ahve diagnosed a few problems for us and able to fix then quickly. I highly recommend them when you need someone you can trust.

We have had several technicians come out in the past 4 months no one was as good as Sergio. He listened to all of my concerns and problems first. I wrote down a checklist of 15 issues and concerns. He told me not to worry and that he would check everything on my list.After listening to my concerns and problems he was able to find the source of my problems. I was very happy. He explained everything that he checked on my list and showed me what the issues were.Sergio was on-time, very professional and knowledgeable about our heat pump system. He took his time and made sure all of the issues were fixed. I would use Caryl Mechanicals again and suggest them to friends and family.NEW!!!Just had another service call with Caryl Mechanical rep Tommy. Very great work!

We had a brand new house heating emergency on a cold Saturday night/Sunday morning. I called the 24 Hour Service number and they sent Sergio out to help. Sergio was fantastic, professional, knowledgeable, and super friendly. He was able to fix the multi-zone issue (had been wired incorrectly) in about 45 minutes. He was great and is a credit to Caryl Mechanicals.

Tommy went above and beyond when we had a compressor go out. Very professional, friendly, and explained everything about what he had to do.

This company is a joke. We are in a rental home. Less than a year old. AC still under warranty the ac goes out. First it’s the compressor then it’s the whole unit then the part has to be ordered then they don’t have the unit in stock. Um... under warranty? Shouldn’t the first resolution be to get the ac working then figure out your warranty problems as a company. No let’s go two-three weeks no ac. 85 in the house.

Had issues with my ac and it took them forever to get out here and fix it. The technician knew what he was doing and fixed it. However, the issue left some drywall damage because of a leak and they were supposed to get people out to my house to repair it because of the warranty I have. I called 6 times and everytime they said they would get back to me, not once did they do it. I had to call other people with my house builder to get it all straightened out. Dont go with these people, the field technicians know what they are doing but the office people are terrible.

Sergio and team did a great job completing the work on our A/C unit. I also use Caryl Mechanicals for our twice a year maintenance. Very good work from them.

Justin the gentleman that came out listen very well and knew what he was doing and took care of the issue

Great services, strongly recommended.

Wonderful service tech Eber Cruz arrived on time and did an excellent job on servicing my heat pump. He was very friendly and courteous and knowledgeable in answering all of my questions regarding my new unit. Also,Brandy and Jessica were a pleasure to work with on the phone in obtaining information and in setting up my appointment. I was very pleased.

We had a service done on our two AC/Heating units by Mr. Sergio from Caryl Mechanical II. He is excellent, very through and caring. He explained all the issues very nicely. This is the second time, he came to our house. We trust him.We recommend him very highly. Biggest thing I like about Caryl Mechanical is that they dont try to sell you uneeded services as others do. This trust is very important to me

I want to take the time to thank Caryl Mechanicals for the outstanding service they provided. Our upstairs heat stopped working, and they were able to come out promptly, and they were able to fix the problem for a very reasonable fee. They went above and beyond with the excellent service, as well as being super friendly. I would HIGHLY recommend them for anyone in the area! THANK YOU!!!

We had mechanic Sergio serviced our HVAC system. He is excellent, very cordial and through in inspecting our heating and AC system.Very caring and high quality, no overcharge for his sevice. We highly recommend him. He did serviced our units last year also.We give Sergio and his company 5 stars for their continued great service.

Sergio &hugo were very great always like when he comes to take care of my unit lot of fun to work with very pleasant and professional

My HVAC had been out for several weeks before I reached out to Caryl Mechanicals. Tim responded to my call for a new system quote and after surveying the situation, had technicians Eliu and Gabby join him on my property. The three of them worked together until my ancient system was running again - saving me thousands of $$$ during this challengingly pandemic quarantine season.THANK YOU Caryl Mechanicals for your help and integrity! I will definitely look to you with trust and confidence to replace my system in the future. 🙏🙏🙏

Caryl Mechancials has been very responsive to my requests. Jake, the technician, who came to my house was on time, professional and did a terrific job!!! Looking forward to working with the staff at Caryl Mechanicals on future appointments/maintenance!

Great customer service.

While attempting to fix the warped siding on our home, a vendor for the builder cut the condenser line. We were unaware this was an issue until we came home to our sons floor being soaked. Jessica was absolutely amazing!! She made sure were were taken care of as soon as they possibly could. I was having a terrible day and she really made us feel like we mattered even though were a state away. Would recommend this company to anyone looking for excellent customer service and dependable work.

I Have had 3 technicians to come out in the past 3 months and no one was as great as Victor M. He immediately apologized and figure out the issue. He explained everything that he did and showed me what to do to prevent any issues in the past. He was very professional and knowledgeable. He took his time and made sure the issue was fixed.

My house was built in December 2015, I closed and moved in February 2016. I was advised by the superintendent for the builder of the contractors, there numbers and warranty information. Not long after I moved in I had some TVs mounted and to hide the cords the installer had to go in the attic. He said that that my attic shouldnt be this hot and that I should get my system checked out. Since the summer of 2016 I have called Caryl mechanics because upstairs my house is significantly hotter than downstairs like walking up the stairs you can feel the degrees change. Looking at the temperature on the wall units just yesterday although my air is on 65 degrees upstairs and 70 downstairs the wall units temperature reads 69 downstairs and 79 upstairs. Either way I called them the summer of 2016 they told me to cut off the air until the technician arrived which I did. He called me when I he was 30 mins out . I left work to meet him at my house and he checked everything out and told me the freon was frozen. We waited and it came on and air was working fast forward a month or so upstairs is hot again. I called and the worst part of all the customer service reps advises you that they will call you back with an appointment time. Either they wont call you back or if they do the technician wont show up. Fast forward the following year with no help from Caryl I contact the superintendent again who advises me to get it maintenance each summer which I do put it still doesnt help. I took a screenshot of just how many times I reached out to him because he advised me to contact him before the contractor because they have a relationship and can give them a heads up. Afterwards I call Carly again and the maintenance worker does come out and puts freon in it. It stops working again mid summer and again we go back and forth no one ever comes back out this happens up until 2019. In 2019 I reach out to them again and this time oh your warrany is up, its going to be $99. I say I was advised by the builder my warranty was for 5 years. They tell well thats just for parts. I say fine just send someone out and they do. The technician puts freon in it again but says it needs a part this time. Im happy because finally at least someone came to tell me some thing is wrong and I wont have to keep going thru this. He says the freon will keep it going until the part comes in and someone will come out again and fix it. Then guess what a week goes by I dont hear anything so I call and customer service does the same thing. Let me check, let me call you back with an appointment so on and so forth. So here we all 2020 and I am calling again I explain frustration to customer service even tell them how last year they charged me $99 because of the warranty issue. She says can I have your contact info to schedule an appointment. I say no Ill hold I have a newborn this year and can afford to go thru this again and what does she do tell me they only have a record of me calling twice and its going to be a $99 charge for them to come out. She schedules an appointment for today between 3 and 5 and says I will have to pay $99 for something I have been trying to get fixed since 2016. I have the emails I sent to the builder which showed how many times I have contacted them I only wish I could post. If you value your time, money, and health find someone else.

Very nice guys over there

Sergio and Hugo were professional and quick to diagnose the problem with our HVAC. Highly recommend Caryl Mechanicals for your HVAC needs!

Hugo was great! Friendly, professional, and on time service. Thanks!

We have been very pleased with the service we have received from Caryl Mechancials. Technicians are very polite and service is timely.

Sergio was extremely helpful in rangehood installation. We had good experience prior with AC and Heat as well.

Worst service ever. We have signed up for service contracts and stayed current on them. Yesterday our ac went out. As customers we are supposed to get priority (over non-customers) 24 hour emergency service. I left 4 messages over multiple hours with no call back. The answering service even seemed shocked I wasn’t getting a call back. We had to call another company as our house was sweltering hot and got a service tech out at 8am this morning and we were not customers and called last night when we realized Caryl mechanical was not going to call us. We finally got a callback from Caryl mechanical at 7:30am this morning (16 hours after my first message to them) claiming they had too many calls yesterday to call me back. When I replied the company we called yesterday to come out was just as busy AND they set up for someone to come out first thing this morning when we were not even current customers the guy had nothing to say. I get Caryl may have been busy, but no call back for 16 hours is ridiculous. Even a call to say you are busy and you will try your best to get out would have been ok, but we got NO callback until the following day. Or even try to troubleshoot with us over the phone like the other company did (before they saw us or took money from us). Needless to say we are taking our business to the company that actually came out to fix our system and took care of us. Do not waste your time or money with Caryl Mechanical.

Sergio was here at right time according to scheduled date and time. Work was done perfect . I am very happy with his expertise on his job and very happy.

Victor was very helpful! He took the time to explain the problem and how to fix it.

Sergio was extremely helpful in rangehood installation. We had good experience prior with AC and Heat as well.

The technician was very professional and able to access and repair our HVAC unit to get our house cool again. Will definitely recommend Caryl Mechanical to others.

Sergio was a great help! We’d use these guys again.

Called to have an appointment set up for today between 2-4. Then I receive a call around 4:30, for them to tell me that the technician had to leave. They were sorry for the inconvenience. I see why all of the reviews were bad from the start. They offer 24/7 emergency service but your AC doesnt work, I guess thats not an emergency. So I have to suffer in the heat at night. Thanks a lot

We have used them for years and always gotten great service. Justin is knowledgeable, fair, and honest!

Friendly, on time, and great service! Thanks!

Sérgio diagnosed the problem and he is going to order the right part to be installed. He went above and beyond and checked the pump in the attic and in the back yard without me even asking him to do it. He also checked the heating light in the shower as a courtesy.

This company is outstanding!!! Our technician Carlos was so knowledgeable & personable!!! We had an awesome e experience!!!! Highly reccomend!!

Very helpful. Showed up on time and fixed the problem.

Sergio was efficient and professional....this company is a little more expensive, but always prompt and ready to take care of customers needs

We called for repair service. They scheduled 3 days out and then cancelled our appointment because the tech is going on vacation. Even though their website says 24 hour service and emergency service none of that was offered to us. Find another company to use for this service!

Thieves.These crooks tried to charge me a 400% markup on what was supposed to be warranty work.Then tried to charge me the 70 dollar fee to come out even though we did the work. After calling the field supervisor the bill went from 350 to 97.Avoid

Awesome employees and awesome work ethic

Great company, great service..

I can not rave enough about this company. I first called when our AC unit broke two years ago in the middle of July. I had just arrived home from the hospital with our first child and called a lot of companies to come out on short notice. Most said they understood the need but didnt do anything to help immediatly. Caryl Mechanical was just a busy as everyone else but understood our need and had Greg come out at 10:00 pm. First, Greg who is one of their technicians, is great about explaining AND showing what is wrong and/or if everything is fine with our two systems. Second, the fact that he wasnt grumpy about being sent out at that time meant a lot. They did have a records/billing mistake but Melanie jumped in and fixed all of the problems, then offered fair compensation as a way of saying sorry without me even mentioning anything first. She caught the mistake before I did and her pro-active approach says a lot when she could have passed the blame to someone else.

Was a friendly organizationThanks to the service manager Tim

Unresponsive. Does not take accountability for failed work.

Needed the soffit vent cover replaced. Eliu came by and in like 10 minutes, had the old one down and a brand new one in its place. Great work!! Great company to work with. Will use again.

Very good company, excellent service and good quality