Great service

I know almost nothing mechanically about motorcycles and have had a ton of trouble finding a place to have my Kawasaki Vulcan worked on. I showed up with a vague description of my problem on my bike and the guys at VNC immediately checked it out and found it to be just a loose shifter. The guys at VNC went out of their way to fix this free of charge.I needed some additional work done and a tire change, they quickly fixed the bike again. What was really cool was my air filter had never been changed on my bike and they caught that and fixed it for me for almost nothing. I really appreciate it being a broke college student.I left feeling like I owed them more than i paid (never had that happen at a shop before)I would definitely recommend them for there fast friendly service. Thanks again VNC.

A good mechanic is hard to find. And a great bike shop is even harder to come by. But thats exactly what I found in VNC Bike Works.After topping out my SV650s in a race I heard a ticking in my V-Twin. I assumed it was a lifter or something else internal which is more than I am equipped to deal with. I asked the manger at Cycle Works if she could recommend a good mechanic in Modesto and she mentioned VNC.So I rode gently down to their shop to see if they could give it a listen. Keith and Jimmy gave me their full attention. Jimmy thought I might have chewed up the cam chain guides when I topped her out since she is built for mid-range torque not top end speed.They needed to dig deeper to give me an accurate estimate but I couldnt leave it with them because I didnt have a ride so Keith graciously offered to shuttle me home.The next day Jimmy emailed me an estimate based on his initial assessment. Replacing the guides would cost me a little under $900 because the gaskets would have to be replaced in the process and they were unavailable from aftermarket suppliers so we had to pay a premium at the dealership.Now I am normally very skeptical but for some reason I felt very comfortable with these guys so I signed an estimate and mechanics lien authorizing them to do up to $900 worth of work.The following day Jimmy called me with an incredibly detailed reassessment; apparently he had spent hours on internet forums that specialize in my bike; and also bought a service manual... all on his own time and dime. Apparently the automatic cam chain tensioner is a common point of failure on my bike. He also discovered that many racers replace it with manual versions.He also spent a lot of time with the tensioner and discovered that he could make the tick disappear adjusting it beyond the normal spec. He did all of this on his own time. His philosophy is that a customer should not be charged for him to educate himself on a bike he hasnt worked on before. He also believes that, “the only stupid question is one that is not asked”. So many mechanics make you feel stupid or afraid to question them but you never have to worry about that at VNC.So I am the big winner here. My bike runs smooth and quiet again for about a third of his original estimate. That’s right... even though they could have charged me up to $900 dollars, and I would have been happy to pay it, they only charged me for three shop hours and the actual cost of the parts; they didnt even mark them up!I know Jimmy spent a lot more time on my repair than I was charged. He also has great communication, accessibility and professionalism. It’s just a different business model than most bike shops with an emphasis on the customer not the bottom line.As you can tell from this long winded endorsement, I just can’t say enough about the folks at VNC Bike Works. Honesty and integrity are the hallmarks of this shop. Jimmy, Keith and Linda are awesome people. Thanks for everything!

Really? The way they treat customers? Horrible