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I-State Truck Center
5561 Expressway, Missoula, MT 59808, United States
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I-State Truck Center
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br
Review №1

Parts department are extremely helpful. I was looking for air fittings for my primary tank. Thank you very much for your help. Brandon

Ma
Review №2

We broke down and we were towed to I State. They got us in the next morning and Trent worked on our Renegade Ikon for over 10 hours until he found the electrical problem. The staff were professional, friendly and very knowledgeable. Would recommend them for service.

Je
Review №3

John, the service manager, and his staff were very accommodating when I had my annual service performed on my RV. Their price and professional service left me satisfied. I would recommend this facility.

Ja
Review №4

This is a place where you can count on getting great service.

Ma
Review №5

Jon Van Ommen and the staff are absolutely great. We had a wheel bearing failure under a load. Got us in and out quickly and back on the road. I would recommend this Freightliner to anybody.

ma
Review №6

I called and explained that I had brake issues. I gave them the vehicle information and they said no problem they will take care of it. I drove all the way in with a stuck brake pad, and they called me the next day telling me that they dont want to work on it. They are afraid with the older RVs and buses that it will be too much hassle for them. I told them I had to drive all the way an hour each way to come back to move it and it was dangerous to put it back on the road with the brake issue, and they didnt care at all. So I had to come get it from across town to take it to the competitor.

Ar
Review №7

Professional homes good services with fair pricing that gives good value for your money spend

Pe
Review №8

Great service and very professional. Fixed my water pump within hrs, same day(part was in stock) on my freightliner. Highly recommend

Aa
Review №9

Waste of time only thing they did is create headaches no accountabilty what so ever removed 3000 in work due to mishandling of proities with my time and karl the service advisor constantly creating more issues than solutions advise not to waste your time getting body work done here

Ok
Review №10

Great mechanics.

Ja
Review №11

Top notch customer service. Friendly and informative staff. I own a 2018 Cascadia. I bought one of the first runs of the model. So, as you can imagine, I’ve run into my share of “bugs”over the last few years and I’ve visited my share of Freightliners over the lower 48. I’ve spoken with countless techs, service managers and foreman. My tech at this location for my most recent issue is named Dallas. Dallas is hands down, the most knowledgeable individual in regard to my model of truck that I’ve ever spoken to. Thank you.

Bl
Review №12

Hands down the worst mechanic/customer experience Ive ever had. We own a 1997 Coachman Santara 36ft gas... we had a brake down coming off the free way lost the fuel pump. Called a handful of places until I called here. Spoke to the mechanic and gave him the detail of what was going in. He said yeah sure bring it down and we will get you back in the road. 900$ tow bill to get the r.v to them. Called the next morning around 11 am and got the service manager to check and see what the deal was. I was told sorry we cant/wont work on it. Not a diesel. As you can imagine our frustration we had to deal out another 600 to tow it to there competition and they got it done even though they in fact dont work on these either. If I could give a negitive rating I would. Out 900$ on something that shouldnt have been an ordeal. The biggest part of this. No communication back to us until we had to call. They couldve called us to tell us sooner so that 1, 900$ tow bill, 2 someone couldve ordered the part in that time which took a day anyways. The job took all of 3 hours to complete. I state dropped the ball on us and I hope it dont happen to anyone else. As someone who works in the auto industry. I wont be recommending these guys to anyone.

Os
Review №13

I wanna said thank you Erick in service, Brandon and Brian in parts. You guys are awesome, more than professional, really nice human being.I have more than 20 years on the road with Freightliner trucks as an owner operator and never ever met people like you guys in any other dealer, you guy make me feel as a family when I was struggling, God bless you.

Ky
Review №14

Great down to earth people. Really helped me out. John the service manager went out of his way for me and even got out in the shop and worked on the truck. Good luck finding another freightliner dealer that the service manager does literally everything he can to get things done. Got nothing bad to say what so ever. Thank you guys!

Ro
Review №15

Great guys, efficient work in a timely fashion. Mechanics are professionals right on task. Service manager very down to earth, easy to communicate with.

Sy
Review №16

Very professional and friendly peopleMy truck fixed in one day👍

Re
Review №17

So far so good with warranty repairs.Our 3 batches of trucks have proven themselves

Va
Review №18

Very friendly people. Took care of the problem in an hour.

Ma
Review №19

Go there and lose 2 days

Br
Review №20

Worst experience I have ever had! Rude customer service. They do not seem to care about anything but taking your money. Owner is arrogant. Will never come back again!

Jo
Review №21

2016 Freightliner Cascadia throwing after treatment warnings on the dash. They checked the codes said their were none active so there was nothing they could do. The young tech showed me the codes that were repeating. I asked if there was nothing he could do as the same codes were tripping and repeating. He told me “If you know so much why do you need me?” He later in front of the female service writer told me to “Go somewhere else then.” Avoid this place! We work hard for our money. There is no reason for drivers to put up with a young punk wanting to get off on time/ early on a Saturday.

Je
Review №22

First time being here at this location mechanic friendly and quick at their job got me in and out no problem

Ri
Review №23

Excellent service from a dealership that stands behind its work. Highly recommended.

Cu
Review №24

I-state pulled us out of a real bind with our Bounder RV. My dad and I had come to Missoula to pick up my late-grandpas RV that had been sitting for two years, we were about ready to depart for New Mexico when we found the axle seals leaking badly. We tried several shops with answers like we can schedule you next week or let me look at Octobers schedule. I state said we can have it in by 12:30 out by 6:00. They pulled it in at 12:25 and were getting the paperwork together at 5:30 when we showed up. Staff was super friendly as well.

Ti
Review №25

Not sure. Was told tech had no time for my truck but they are outside working g in someone who just pulled in. Bs I say

cb
Review №26

The staff and Technicians here in Missoula Montana are by far the best at what they do. We lost all air pressure in our motor home and Doug, Will and Jake have worked so hard to determine the issue and fix it. I wish I could say the same for Lazydays of Tampa and the warranty company as to which they are not so good. I State Truck Center ( Frightliner ) have a awesome Staff. Gena the Service advisor has been working with us since the issue started and she is the hardest work person I know. Thank you all very much.Sincerely, Scott and Anne Marie Collier.

Da
Review №27

Did what they said they would in the time they said they would use. Good work, nice place!

Be
Review №28

Was very happy with gena and Matt on friday and Saturday. With the way they take care of things. But when I stopped back in to get a brake drum they had over nighted on Wednesday I waiting 4 hours before I was told that it was not here and that they where going acrossed town to get one. Karl the service writer that take the truck in on Wednesday should have checked when I handed him the keys and told him they had to order the drum and that it should be here. Why after 4 hours did they finally check on the part. Still after 5 hours the truck is not out of the shop.

Lu
Review №29

Great part guys and mechanics and management great shop

Oa
Review №30

We were headed westbound in our new Freightliner chassi RV when we got a check engine light and low coolant level alert. My wife called 5-6 places who were, lets say, a little less than helpful. Then she got Derek on the line who was more helpful over the phone than all the other places were. He said that while he did not have a tech or bay available, if we were to come to the shop, he would show me what needed to be done. We arrived at I State Truck Center and Derek went WAY above and beyond the call of duty, no only showing me what kind and how much coolant to add, but wound up adding the coolant himself! Best of all, the price was right - I think the coolant he sold me would have been the same price even at a discount auto store!From arrival to departure, we were off the road for a little more than a half hour. Im going to make a point to try to be in the Missoula area if I never need scheduled maintenance done on my RV.

Ja
Review №31

Very rude and not helpful in the slightest. My terrible experience constituted a complaint on a corporate level. Freightliner in Missoula Montana, ...is hands down the worst experience Ive had in 20 years of driving.

Ka
Review №32

Doug the Mechanic worked so hard to find the headaches in my trailer brake trolly problem and he kicked its butt! Thank You Doug and Freightliner of Missoula, Montana

Br
Review №33

Service started on my truck late in the day and couldnt finish but when i came back in the morning they had no one working on it

JA
Review №34

The staff here is mostly the old staff from Frieghtliner of Missoula. They are experienced and have new digs under a new corporate Logo. Having been in the trucking game for well over 30 years, It is where I take my ride.

Dm
Review №35

Got service recently... over priced and technician was really slow, looks like he really don’t rush and he don’t care about how to organize his working process

Ch
Review №36

One of the few shops I have found that doesnt lie to you, or screwup repairs.

sh
Review №37

Great team, fast service. Thanks

Z
Review №38

The worst truck service I have ever seen! 0 star is too much!

Ju
Review №39

Very nice people

T.
Review №40

Very pleasant environment

Ja
Review №41

Very slow

Ma
Review №42

Fair Pricing

Information
8 Photos
42 Comments
3.9 Rating
  • Address:5561 Expressway, Missoula, MT 59808, United States
  • Site:http://istatetruck.com/locations_missoula.aspx?utm_source=google&utm_medium=gmb&utm_campaign=organic&utm_content=itc
  • Phone:+1 406-728-7600
Categories
  • Truck repair shop
  • Diagnostic center
  • Diesel engine dealer
  • Diesel engine repair service
  • Engine rebuilding service
  • Mechanic
  • Small engine repair service
  • Truck dealer
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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