The sales staff was great with helping me and my family with all there cell phone needs and service.

Best T-mobile location crew ever! I had a complicated transaction that I was told from Corporate could not be completed but the crew at this store went to bat for me and patiently guided me through the process and acted as my advocate. Huge shout out to Kat, Leoni, Matt and Jack! Really amazing crew! Nobody wants to deal with these types of issues but this crew really went above and beyond to accomplish what we set out to do. Customers, be patient and courteous and this crew will go the extra mile for you. Thanks again! Two thumbs up and five stars!

They were helpful in getting phones and finding us the best deal.

People who work for T-Mobile are great. T-Mobile as a company I do not enjoy. Their service is absolute garbage in Montana or at least in Missoula. Once I have all my devices paid off. I will be porting to another carrier.

Exceptional Service from this T-Mobile team. Tycho went absolutely above and beyond to help me and my wife out. We were in a crunch and needed something today, and we had a very specific budget. I would absolutely recommend that you go see him and his coworker Michael. They make a great team, and they have definitely converted us from our Verizon roots!! Thank you for all the help Tycho.

The representative was great. The T vision doesnt want to work on my phone though.

Great as always I highly recommend

Really good costumer service

Dont waste your time or money here.

Very friendly store with knowledgeable employees. If Tyson is available hes your man to solve your issues or set up new service! Great service. Love T-Mobile over Verizon or AT&T. Handy location on North Reserve for those who live, work or shop out this way. Check them out before you lock yourself into another contract elsewhere!

Everytime we have attempted to change anything with our plan the charges ended up wrong. Then they would explain that the charges are right and their associate we wrong. After we finally left them we had to return the signal booster (there service was not good enough in our apartment). The information sent to return the signal booster said we could bring it into the store. When we brought it in we were told they couldnt take it. In short their customer services leaves a lot to be desired.

We were helped by three awesome gals in two separate visits to this store. They made everything super fun and enjoyable as we switched to T Mobile as our new carriers. Hayley, Hannah, and Kaylee were all absolutely amazing!

Incredible customer service. Everybody was helpful, knowledgeable, and friendly. Such a relief to have everything explained so clearly and professionally, and to now be paying far less for cell service. Very pleased.

The staff here is awesome! The best customer service Ive ever seen! Way better than Verizon or AT&T by a long shot! Give everyone here raises and a chair to sit down while they work on these long and complicated processes.

The customer service representatives at this TMobile store was extremely frustrating!!! Very uneducated in the product (OnePlus McLaren 7T Pro). Been having a lot of issues with service dropping in and out, not receiving calls (going straight to voice mail), and having the same issue with making calls! Trouble shot the phone and installed a new sim card to fix the problem. Continued to have the same issues so called the store to swap for a new phone of the same model. I was told the store couldnt do anything about it and to call customer service. Proceeded to call customer service and explained the problem. They said I could go into any TMobile store and trade it for the same phone since I was with in the 14 days of purchase or I could have a new one sent to my home.i went into the store and the service Representatives told me that there was going to be a restocking fee! I informed them that they were wrong and they called their manager who also said that there is a fee! I continued to tell them that that is bs and doesnt make sense that they are wrong. So I left the store furious. I again called customer service who was super nice about it, and asked to have one sent to my home and they said that they couldnt because my phone was bought in store! And that there was a fee. After about an hour on the phone with them they said that they could waive the fee (which there shouldnt even be a damnd fee)!!! So now I have to go back to the store which is an hour away from me! Just a fricken joke trying to make me pay a bs fee for exchanging a fault product that I just bought! Will never work with TMobile again.

Good experience

Bryan and Shelby went way out of their way to help us and I want it known that they are worthy of praise (and compensation for being good ambassadors for T-mobile.) They stayed after hours, entertained my kids who where getting out of control, gave us a screaming deal, put on our screen protectors and transferred our phone settings, walked us through the steps we needed to do to get the military discount ect. They did so much for us and did it with a smile and patience, and all after hours mind you. When we thanked them they said, its okay we just want you to be happy. The definition of customer service and Im very happy with our switch from Verizon to T-Mobile.

Awful experience. I regret switching from AT&T. The sales people make promises they do not keep and it’s been a nightmare trying to resolve issues. It’s been a month and a half of major billing problems that are still unresolved. I never once had a problem with AT&T. Also, coverage in Missoula is terrible. I often cannot make calls from my house or from work, both of which are near the interstate. I recommend going with a different company.

I have never had such a good experience at a phone store. Tyson was incredibly helpful and patient. He is very knowledgeable. I am very grateful for my decision to switch over from AT&T to T-Mobile. If I need any more help Ill be sure to return to the store.

The absolute best customer service EVER! Chad and Gavin are AMAZING!! They are knowledgeable, helpful, they go above and beyond for me every time and treat you like family! And they remember my name and what I do for a living every time I go in?!?!

Quality establishment staffed with men and women of character who ensure all your needs are met. The TMobile team have a sincere want to help you cross the hurdles of switching carriers efficiently. Thanks for the impressive show of commitment to finding me the best solution possible.

All three workers were super friendly and very helpful!!

The place is awesome, they do a real good job of helping you when you need it. They were super cool and did everything they could to get me with a pretty sweet phone.

Tyson and Gavin are awesome! They got my issue figured out in 20 minutes after spending hours on the phone with customer support! I’m really enjoying T Mobile so far!

The manager and other personnel are very nice people. They seem to want to go out of their way to provide a good service. Still, I wish I had never walked through those doors. With their guidance, I purchased a OnePlus phone. I was used to using a Samsung Note 4 since it came out. I had no idea how bad this OnePlus is compared to it. The software is not at all comprable. Plus the phone itself is a lemon. The manager and another worker at the T-Mobile in Kalispell worked for over an hour trying to fix it. Without success.

Tyson and Gavin did a tremendous job! Even drove to a different location to pick up our phones!! Thanks guys great job!

I best experience I have ever had in any cell phone store, any store for that matter.The Manager put everything together start to finish, save us tons of money, was so sweet to my family and I, and made the whole thing a lot of fun. I loved our last cell phone place, but wanted to check out TMobile for some time, we finally made the jump after talking with Lesi, she made it all so quick and easy and explained everything to us. Best time I’ve ever had in a retail establishment.

Very informative, awesome, friendly service. Prefer this over the other 2 in town. Brian, Tyson and Shelby are amazing!! Highly highly recommend the store and consultants!

Very honest people. High energy, exciting atmosphere! Love it here! Thanks for everything Tyson!

I bought a prepaid plan for two months. Replaced my European SIM with the USA and they forgat to give me back my Europen SIM. I have traveled to another state and aks for shipping and before I could get someone on the phone week pass. They said they will send it to California, but SIM never arrived. After one month the prepaid plan did not renew himself as they said and they wanted a receipt with a code and after many travels I didnt have it anymore.....they didnt want to make step forward and more or less it was we can not do anything.

Using my new phone to tell you how awesome this place is! For real best phone buying experience I have ever had! Employees here are fantastic!!

Love the customer service

Went in for information and to upgrade to a new phone for my daughter. Tyson was very helpful and knowledgeable about his products and the company. Great job!

Very professional, thorough and friendly. Tyson is my favorite-- he is patient and intelligent. I trust that raises will be in order!!

Tyson is the greatest! He answered all questions and is very knowledgeable. We are happy customers.

Excellent ambassadors of T-Mobile. The corporation and its subordinates have all been very high quality. yes.

Have Liars you will not get cell service in Missoula itll work very sporadic some days you will have good service some days you wont do not fall for their promotions stay with Verizon I have no way of getting them to take back there phones and go to Verizon now I have to pay off the 11 phones that I was told would have .goo g service for my business. Stay away dont get sucked in by the lower prices you will have the no cell coverage halftime stay with Verizon I wish I would have

Tyson at the Reserve St office, amazing. He was so patient with us in the purchase and set up of our new Samsung phones. If youre looking go see him.

Awesome. Tyson did a superb job for us! We are up @ Running in Darby MT with amazing service! Trudie Spangler.

Stopped in for an issue with my phone. Tyson ably and quickly assisted me. Super friendly staff.

I love my Mobile service but seriously dislike this branch. Everytime my wige and I make the mistake of going to this branch we have problems with the employees. They have been very rude and or unprofessional the first time we went here the group of employees blatantly rude to my wife and I and I really do not know why.. We went there this last Wednesday to pay our bill and I was looking at phones to see if they had more of a selection than our home store and my wife was at the counter trying to pay our phone bill and the employee that was supposed to be helping my wife was so busy staring at me watching my every move that she was slow and rude.. It was very insulting there were no other customers in the store I am not a thief and she made us feel like we were doing something wrong by coming in and paying our bill.... I do not know who does the hiring and training for this store but they need to address their stores customer service and our payment hasnt even showed up on our account so we are trying to fix that this Thanksgiving morning Happy Thanksgiving right! So anyways love tmobile but this branch needs some work.

Very friendly and knowledgeable people! Never been to a more helpful T-Mobile store.

About as pleasant as switching phone carriers can be! Expected a nightmare, walked away with everything we needed. Skyle was great!

T Mobile is a joke in Montana. They do not allow you to roam anymore. You walk outside their store and you cant make a call.

Terrible service..went there today very unfriendly staff ..went to the mall office and received answers and way better service.do not reccomend the female manager on.reserve street t-mobile.

I wasnt at Tmobile

Tyson is always soooo helpful! Thank you!!

T-Mobile is amazing especially Tyson!

They are friendly

Helpful staff