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Pierce Flooring & Design - Missoula
1603 Brooks St, Missoula, MT 59801, United States
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Pierce Flooring & Design - Missoula
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Lo
Review №1

We went to Pierce to pick out finishes for our new house including tile and flooring. After we got everything picked out we got a call from them stating the tile was backordered, but the rep we were working with had pulled some similar tiles for us that he assured were in our budget. No big deal, we went and picked one of the tiles that he had pulled.Again, the entire time we were looking and contemplating the choices we were reassured that everything was under budget. After the tile was installed we get a surprise bill for $1700 stating that the tile we picked out was more in fact over the original budget.So I call the rep we were working with and he says theres nothing they can do and that he remembers having a conversation stating its going to exceed the budget. I know for a 100% fact this was never mentioned until we got the bill and it was too late. My partner was there as well and she also doesnt remember this conversation.The rep talked to their manager and they made absolutely zero effort to make the situation right. Very very disappointed and will NEVER recommend or return to Pierce again.

Da
Review №2

Unfortunately we haven’t had the great experience with these guys that others have. We had a small job (less than 500 square feet) on July 7, 2021. Four months later our job is still not complete nor have we been reimbursed for unused material. They make you prepay for labor based on a guesstimate of how long the work will take their installers. We still haven’t received an itemized bill for the work they did, despite countless calls and emails. We have been waiting on a transition to be installed for four months and still have an exposed metal strip in the middle of our house. When they glued down other transition strips they got epoxy all over the existing tile and the new flooring. I have never written a review in my life but after multiple unanswered emails I dont really know what else to do. And all of this still cost us about $3,000. Super bummed.

Ly
Review №3

This was my second experience with Pierce Flooring because my first experience was so good. I had more limitations to work around this time and Troy and his team were patient and helpful with the process. After choosing the flooring, it took over 6 weeks to get an installer to put the flooring in but that’s more a function of the construction biz in the community right now. Once in, the floor looks great and I can progress with the rest of the updates to the bathroom. Thanks Pierce! You’ll see me again!

Ju
Review №4

Great team to work with. Knowledgeable and take the time to help find the right product.

Em
Review №5

Pierce Flooring was amazing! We lucked out getting April as our sales rep. We were new to the area. Our new house had 15 animals living inside of it, so we were desperate for new carpet ASAP. She got it installed within 9 days of us coming in! They were prompt, a fair price, and we were so thrilled to hear she could get it done so quickly when other locations were months out. She knew her teams schedule and was able to squeeze us in. She even recommended a smell zapper from a local supply store to help get rid of the animal odors. We were so pleased that we will definitely be going to her when we remodel the bathrooms and finish out the basement.

Br
Review №6

We are loving our new floors! A big thank you to Jim Sampson for his expertise and know how to help us find the best carpet and laminate that worked well with our home. Additionally, we were beyond please with the exceptional instillation crew. Korey and his crew walked us through options on transitions and finishes that give our home the calm, beautiful and welcoming setting we were hoping for.

Ly
Review №7

Jim was super nice and seemed to know what needed to be done. He missed a couple of things like where the new floor was going to meet ceramic tile and the height difference. This my husband was able to fix so it was OK. We paid our bill in full on a Friday and was told we would be contacted on Monday to set up a time for our floor to be installed. We did not receive a call on Monday so on Tuesday I called the store. Jen answered the phone. She was the one who was suppose to get us on the schedule. She was rude and of course it wasnt her fault we werent scheduled yet. She had to play receptionists as the other one quit. This however was not my concern, complaining to a customer is very unprofessional and something I really dont want to hear.. She then told me we werent on her schedule even though I was told the previous Friday all was good to go. I finally had to ask for Jim so things could get scheduled. Cory and Donny and crew were awesome. They came in got the floor installed quickly and professionally. Great to work with and if I need anything installed again I will contact Cory as his business is separate from Pierce flooring.

Sh
Review №8

I highly recommend Daniel Martinsen for any flooring needs you may have! He was able to help find us floors within 24 hours when everyone else had to have their products back ordered. I wish I had started with him a month ago. He looped me in on the conversation with the contractor so everything was all taken care of! Ask for Daniel, it was such a relief and pleasure to work with him! I absolutely love the quality of the floors.

Da
Review №9

Installation, durability, warranty amazing!!Craig listened to exactly what I needed. Took it upon himself to find me a better product than I had been using for an even better price and got it to me when I needed it. Hats off to Craig !! Thank you so much !

Ri
Review №10

I have worked with Tracy Roy and his assistant Renee for many years and my clients and I have been pleased with his help, his service, and his ability to work with us in getting the job done quickly even when it may seem impossible at first glance. He can sometimes work tiny miracles for us. I highly recommend Tracy and his team.

Ga
Review №11

Tracy offers great advice on floor coverings and works well with the customers. I would highly recommend him to anyone seeking flooring!

Su
Review №12

Tracy is always attentive and easy to work with. He makes buying carpet easy. Pierce has great choices and in-stock selections. Go see Tracy! (we have the same last name, but are not related)

Ho
Review №13

April at Pierce was so helpful in helping me sort through the insane amount of flooring choices when it became necessary to redo a floor in our house. Very attentive, informative and did not try to nudge us out our budget even a bit. Very communicative during the selection and install scheduling.Highly recommend Pierce Flooring, and see April if you can!!

Ga
Review №14

Weve been dealing with Pierce Flooring for 25 years, and they have always met or exceeded or expectations.We want to thank Dan Martinsen for all his hard work at getting our flooring project completed. The Equinox flooring that he had suggested was an excellent choice for us. His patients with us through this pandemic was greatly appreciated. Thank you again for a job well done!Gary & Judy

Mi
Review №15

I have worked with Pierce for two projects over the past 5 years. Tracy Roy has made the process easy, even pleasurable. His expertise is invaluable. The installer was also exemplary. I highly recommend Pierce.

Ch
Review №16

Great experience start to finish. We needed flooring for a new build. Carpet, tile and luxury vinyl. We had reached out to other providers before reaching out to Dan, but once we did we immediately moved forward with Daniel. Communication, service and follow-up was excellent. Pierce flooring is a no-brainer to start and finish with all of your flooring needs.

Ry
Review №17

Pierce is the only flooring business that we use. Tracy is a very knowledgeable salesman who can suggest solutions that will work. He is very courteous while keeping our needs in mind. We dont see any reason to go elsewhere.

Ph
Review №18

Great customer service and support during the selection and installation process. Will definitely use them again.

Ke
Review №19

Outstanding tandem of installers. They asked questions about quality control, troubleshot all aspects of install and ensured we were 100% pleased with finished product. They also gave tutorial on maintenance and repair if needed. Super professional, I will use them again on all future projects.

No
Review №20

We had always planned on getting our flooring and shower tiles from Pierce Flooring for a recent remodel. But when the contractor we were using left us in a mess, Dan Martinsen stepped up and arranged to order the supplies we had picked out and reputable installers to help us out. Tony installed the carpet in record time, he was in and out before we knew it. Caleb had a massive floor and shower to tile. He was awesome. He had to prepare the concrete first and there was little to no dust. It was amazing. The main floor looks fabulous, but the shower is a work of art! Thank you to the entire team at Pierce for their attentiveness and help through a very difficult time. They really turned it around for us and we are so very grateful. We highly recommend Pierce Flooring whether you are looking for carpet, tile, stone - they have you covered. Dan Martinsen went beyond in helping us turn our dream into a reality. He is knowledgeable regarding the right product for your needs, has a calm and easy going manner, and a joy to work with!

Sa
Review №21

Just ordered tile for a bathroom remodel! Dan M. was so helpful and took time with my partner and I. He offered suggestions and let me bring home samples until we were ready to order. I know it can be tempting to purchase tile online, as it seems quick and easy, but I am so glad I didn’t do that. It’s so important to see and feel the products you’re putting into your home. I am extremely satisfied with our experience at Pierce. Supporting this local shop AND getting excellent customer service are important to me- thanks Pierce!!

Ka
Review №22

Worked with Jim Sampson to select hardwood flooring. Very happy with outcome. Excellent communication.

JE
Review №23

We got our LVP floor done and it just gave our home a classic look and total upgrade. The customer service was Awesome, April was a big help, she was easy to work with and had all the knowledge regarding the material and helped us with the color of the floor. We were here returning customer previously we got tile work done. The colors, quality and price was unbelievable. We appreciate everyones help and quick delivery and installation. Thankyou all for a wonderful team work.

Ma
Review №24

We love our new carpet and wood laminate flooring!Our home is so cozy and fresh 🌟Jim Sampson was great to work with, he was very patient when we couldn’t quite make up our minds!We’re very satisfied with their service 🙂

Pe
Review №25

Working with Dan Martinson has been a positive experience even with the delays in shipping supplies for our two bathroom remodels. Dan worked as much as possible to overcome delivery obstacles that are plaguing anyone under construction these days. Altho we are still 3 months behind on anticipated delivery on the flooring for the 2nd bath, Id still recommend Pierce Flooring. They have an extensive selection of tile and vinyl wood flooring that made our choices for the remodels easy.

Ru
Review №26

Tracy at pierce is very professional and knows what he is doing and follows through.i recommend him

Ch
Review №27

Excellent customer service to compliment their expansive quality inventory. Its refreshing to be treated respectfully for even the smallest projects. Pierce is now my one stop shop for flooring.

Ta
Review №28

Very friendly, easy to work with, and competitive prices. Carpet was installed perfectly.

Da
Review №29

Dan was excellent to work with! He was always available to answer any questions and walked us through the entire process. We were very happy to be able to work with him!

Se
Review №30

Jim Sampson did a fantastic job finding me the perfect flooring for my basement. He is very knowledgeable and personable and was able to answer all of my questions. I would definitely work with him again for any future home improvement projects.

Re
Review №31

Craig is amazing! I’ve worked with him for flooring for my home, as well as, for commercial and residential properties. He is knowledgeable, friendly and can make things happen in short notice too! Pierce Flooring has stood behind every product I’ve purchased. 5 stars without a doubt!

Tr
Review №32

Tracy Roy was great to work with when we were looking for carpet. Very knowledgeable and forthcoming with the differences of each carpet type. Pricing seemed fair, all in all cheaper than the box stores, but we got much better quality carpet (we compared samples head to head). The installers (Travis and crew) were a dream to work with. My wife and kids felt comfortable with them in the home and they made short work of the installation. They spent extra time getting rid of squeaky subfloor and took extra care to avoid damaging trim. Id go back to Pierce if I had to do it over again.

Rh
Review №33

Jim Sampson was very helpful in finding the right flooring for my needs. He was so patient and kind with my endless questions. I look forward to working with him again.

Sh
Review №34

We had a great experience at Pierce Flooring. We needed to replace 15 year old laminate. Dan Martinsen tutored us on our flooring options, including the newer vinyl plank options. Dan helped us make a great selection for our project that was within our budget. We are very please with our new floor.

Gi
Review №35

The service was excellent. The installation was excellent as well. I will recommend Pierce Flooring to all my friends.

Ra
Review №36

The highly recommended purchasing flooring from Pierce Flooring in Missoula. Dan Martinsen was our sales rep. We had shopped at several different stores and were very discouraged trying to find the kind of flooring that suited our home. Within a few minutes of talking to Dan and telling him what we wanted, he suggested the perfect flooring for our home. He was very patient, helpful, and professional. Dan is just great to work with and is not a high pressure salesman. He truly cares about helping his customers find a product they will be happy with. He measured our home and made sure we had exactly what we needed when our contractors were available to install our floors. Our floors turned out great! If you are shopping for flooring stop by Pierce Flooring and let Dan Martinsen help you find the flooring for your home.

Je
Review №37

I just needed a couple small pieces to match 10 year old hardwood and April Campbell was very helpful and had the pieces in for me sooner than she originally estimated. I was able to finish my project and will most definitely go back to April and Pierce Flooring in the future.

Th
Review №38

Dan at Pierce was so patient and easy to work with. He answered questions, and followed through on his job in a timely manner. Overall, we had a wonderful experience at Pierce Flooring and would recommend him and the whole crew to anyone wanting to change flooring in their home.

Sp
Review №39

We recently replaced carpet in our bedroom and tv room. Dan Martinson assisted us. He was very helpful and knowledgeable answering all our questions. The delivery and install was scheduled and went as planned. The installers were great. Considerate, efficient, helpful and on time. (In fact, early which is a big bonus in my book.) I would recommend Pierce Flooring of Missoula.

De
Review №40

Working with Tracy and the Pierce Flooring Staff has always been wonderful. Their customer service is outstanding. They are very professional, kind and understanding, whether the job is big or small. Hats off for a job well done.

No
Review №41

Pierce flooring replaced the floors in several rooms of my house with luxury vinyl product, they were also nice enough to work on Saturday to help get it done by the date I was set to arrive from out of state. The product looks great and stays very clean and is a definite improvement over the old floors.Id recommend this company if you need flooring done in the Montana area.

Ti
Review №42

Great selection of tiles and they have top customer service. Craig helped me with the order, he was very helpful.

P
Review №43

Good people doing great work. Sell great floors

Ca
Review №44

Dan Martinsen was very knowledgable and friendly and always patient with my many questionsr. He also helped us narrow down which of the many samples would most suit our needs and allowed us to borrow quite a few samples to try out with no pressure to make decisions.

Do
Review №45

Positive outcome and real customer care. Would definitely do business with you again and reccomend to friends and family.

Sh
Review №46

Craig was super helpful in our search for flooring. He found what we were looking for and he provided samples for us to bring home.

Ge
Review №47

The service was second to none. We worked with Mr. Roy and Mr. Sampson. Both were excellent

Ji
Review №48

Would highly recommend Tracy and Pierce Flooring. We appreciated Tracy’s expertise and professionalism. The installers did a great job and communicated very well. We love our new flooring.

Jo
Review №49

I have worked with Tracy Roy at Pierce Flooring for many years. He excels at customer service - I have never been treated more fairly and friendly. I will always work with him and Pierce as I know I will get a quality product at a fair price and have a great experience!

Mi
Review №50

They were very quick and had the best prices in town. The final product installed looks very nice!

Du
Review №51

Weve had awesome experiences with Dan M. as our salesman. Never in a rush, very knowledgable on design and technical details, too. He spent as much time with my fiancé and I as we needed to choose tile. Thanks!

Sa
Review №52

Tracy is great to work with. Very responsive and worked with us to get nice materials for our project. His assistant Renee also did a great job. Thanks!

As
Review №53

We had a great experience working with Jim Sampson. The carpet suggestion he gave us looked better than we could have imagined and the quality was superb! He is our go-to guy when it comes to flooring in our home.

Sh
Review №54

We recently worked with Dan Martinsen to select flooring for a rental property. He was helpful in advising us on our various options and explaining pros and cons of different materials to help us make an informed decision. I would recommend Dan and Pierce to anyone in the greater Missoula area!

Jo
Review №55

April was amazing to work with. We live 3 hours from the store and they made it possible for use to take the sample home. My husband went up on a Saturday not thinking that the warehouse would be closed. Our mistake. He went to the store and they called the manager of the warehouse he came in on his day off so we could get our flooring. I would recommend Pierces to anybody.

To
Review №56

My wife and I have really enjoyed working with Jim. He is really laid-back and answered All my questions so far. He listens and I am looking forward to working with him some more on recarpeting our whole house. Thanks Jim. Todd and Joyce

la
Review №57

Daniel Martinsen was a pleasure to work with. The flooring turned out great and in a very timely manner. Daniel was wonderful at communicating plans and schedule and I would highly recommend his service.

Ke
Review №58

Dan was excellent to work with! He understood exactly what we were looking for, was easy to get ahold of and ensured we had a seamless install. I 100% recommend Pierce and Dan!

d
Review №59

So appreciate Jim Sampson and Pierce Flooring. We had ordered carpet for our home, plans changed and needed to cancel the order. Jim worked with me to cancel the order, was responsive, and followed through with what he said he’d do. I would always buy local from Pierce and for sure ask for Jim’s help again. Thank you.

Re
Review №60

I had such a great experience thanks to Dan Martinsen. He helped me find exactly what I needed and arranged delivery for me too. Not pushy, just helpful and sincere. I will be back next time I need carpet or flooring!

Sh
Review №61

Worked with Tracy Roy at Pierce. Great customer service, knowledgeable about products. Good suggestions. Very please with our experience. Would highly recommend.

Da
Review №62

Had a great experience, Tracy was very helpful and we got the carpet we wanted. Beryl did a great job installing, on time, quick, good clean up and nice install.

Ki
Review №63

Great customer service as always and Tracy went above and beyond to have our flooring installed when everyone is so booked out. It turned out beautifully as well!!

Li
Review №64

Tracy has been knowledgeable and helpful in our selection of flooring for both our home and our office. We will certainly go back to him the next time we need flooing.

ca
Review №65

April is absolutely the best salesperson in any place ive ever had to deal with. Cares about client and overall design. Is more interested in what fitsbthe design ans needs than the sale of costly product. Absolutely a dream to work with. Schedule a meeting with her and you will be treated with the reapect and service you deserve and more.

Be
Review №66

I want to start off by saying the products themselves were good; however I can buy good products without leaving my house. I went to Pierce for customer service. My initial experience was positive, fairly quick service in the showroom with a person who knew what they were talking about; so I set up a quote. The people came out but didnt give me the full quote I had asked for. I needed a quote for leveling in an additional room, but I only received a price for the tile. I went into the store the next day and my salesman was gone, so I was directed to the manager. He said he would come out the following day and finish the quote for us. The next morning I got a phone call saying he would no longer be coming out. About a week later I finally had people arrive to measure (my original quote was never updated). I went ahead set up the order for tile and install in mid March. The first room went great, the contractor finished in a day and cleaned up after himself.My second room didnt go quite so smooth. The tile turned out to be back ordered to the 21 of April and I was told, no problems there, not Pieces fault. May 1st comes around and I have received no communication, forcing me to call. I reach my salesman and he tells me my tile has been further delayed until May 7th, no fault of theirs, but why no phone call to let me know? He says he will send me and email with all the details (I am still yet to receive this email). May 18th comes around, no phone call from Pierce. Again, I am forced to call. I relay my tale and am transferred to the manager, not the salesman. Much to my good fortune my tile has arrived that very day... The manager tells me the salesman has not seen the report that day, so he wouldnt have known it arrived yet, but assures me he would have called later. He, however, was not able to explain away why I was never contacted when not once, but twice my order was delayed. Lets be honest, my salesman would have known if it had not arrived on the day he told me it would and should have made contact.My install is rushed to Tuesday and Wednesday of the next week. The installer shows, does some work, but has to return on Thursday to do more. No worries. Has to leave on Thursday before the job is complete and assures me he will return later in the evening to finish. Never returns, never contacts that night. Friday morning comes around and he asks if he can come by at 3 pm since last night got away from him and I say yes. He no shows. On Monday he does show up and works, but gets called away. He finally finishes on Tuesday, and I come home to find a huge gap between the floor and the wall it was supposed to butt up against. (See attached picture. I knew it wouldnt be perfect but nearly 3/4 of an inch is far from a professional job. No time taken to make rectangular cuts to match against the wall. Now I get to spend more money and fix it.) I also find remnant tile scraps spread over two rooms that are stuck to our existing flooring, dusty foot prints all over the tile, small metal shards from the cut up metal transitions, and chucks of hardened floor leveling. All stuff I got to clean up.Overall, I am not impressed. Very bad at communication, and only one of two jobs done in a timely and clean fashion. The manager did refund some of my money, but refunds dont cover up bad service, and dont create repeat customers. When it comes time soon for me to have the carpets replaced in the bedrooms, Ill be looking elsewhere. Given my experience, I cannot recommend Pierce to my friends and colleagues.

As
Review №67

We were promptly greeted when we walked in and a short bit later an associate, Tracy, was there to ask us what we were looking for and point us in the right direction. It was clear he has a lot of knowledge and personal experience with flooring. He quickly got us pricing information and scheduled the installation. Afterward I had a few questions so I called and he gladly took the time to address them.Installation was great with Farrell. We knew the amount of flooring would be tight, even with the few extra planks Tracy threw in, but with the variable width planks we still can up a bit short. Farrell and Renee took care of it along with the warehouse so by the time I arrived at the store and paid, someone was there to load up the extra box of flooring for me and off I went!It turned out beautiful and my experience was pleasant. The price was reasonable, as well. So far I couldn’t be more happy with my experience.

La
Review №68

I worked with Craig Court at Pierce flooring on several occasions and feel he was great to work with to pick durable and good looking flooring for both my vacation home as well another flooring project. If we have flooring needs in the future, I wouldnt hesitate to use him again.

S.
Review №69

Best flooring experience Ive had. The quality of the work is fantastic. Very courteous and careful with my belongings. They finished the job on time and Im just so happy that I will never use a different flooring store. Pierce really is the best!!!! Thanks you guys!!!

sa
Review №70

Very personable and helpful. I think the lady who helped us was very knowledgeable too.

Ka
Review №71

I was very pleased with everything and the young men who installed my flooring went above & beyond to get it done the way I wanted.

Th
Review №72

Jim Sampson helped us through all details of choosing the right flooring for us, and made sure we got a great price.

Ri
Review №73

Very nice store, more samples of flooring than Ive ever seen, in one store...

Ji
Review №74

Working with Dan Archibald was a vary good experience he was very knowledgeable on all Materials Pierce flooring was offering and help me pic the right colors and willing to work on pricing.

Ra
Review №75

Craig was great. Thanks for all the help !!!

Ch
Review №76

Nice store. Great people. Amanda helped me with tile samples. Made some suggestions for me to consider as well. In store greeter was a beautiful Golden Retriever. I like dog people stores!

Li
Review №77

We had a hardwood floor installed in our living room recently. Our salesman, Jim, guided us to some beautiful hickory hardwood on sale and Pierces installers were pleasant, professional, and completed the project to my total satisfaction. Jim was very helpful with some minor issues that came up during the process and I would recommend him and Pierce without reservation.

Ry
Review №78

Excellent service, Tracy was very helpful and made picking out our new flooring easy.

Ju
Review №79

Terrific service. Greatly appreciated the installers care to avoid tracking dirt. Highly recommend.

Ma
Review №80

Flooring was delivered promptly, and working with the Pierce people was a pleasant experience. Thanks!

Ki
Review №81

Unbelievable and excellent service and warranty work. Always great sales assistance, and selection. Install teams professional and on schedule. And I’m so happy to have the dollars keep circulating in our local area, with local ownership. Thanks Pierce!

Da
Review №82

The staff was very professional and so helpful. We live in Butte but have a condo in Missoula and we needed the carpet installed the following Friday. Happy to say everything went off without a hitch and their installer did an amazing job. Two thumbs up!

Be
Review №83

We had a great experience ordering tile and flooring with Dan Martinsen. He was genuinely helpful and down to earth. He always followed up and got us our flooring and tile very promptly. I have always had good experiences working with Pierce, and would recommend them to anyone in the Missoula area. Daltile wont even sell to consumers.

Ka
Review №84

I really appreciated the service Jim Sampson did in helping me select a carpet. The installers did an excellent job. They were very attentive to detail and doing it right. Overall I would recommend Pierce Flooring to anyone.

Sh
Review №85

Pierce made reflooring our home really easy. They sent us home with great samples that fit our lifestyle and when April came for measurements, she brought a couple more samples that she thought might work. Their installer was wonderful and our new carpeting and wood laminate looks amazing. Everyone who comes through the house is shocked by the difference and how good this looks. Thanks Pierce Flooring!

Jo
Review №86

Overall I had very poor customer service. Once my order was placed, it was extremely difficult to get a hold of the salesman. I chose the particular hardwood flooring I did because I was assured it would be available that week. I was told it would arrive on a Thursday, so when the day came I called Pierce - the salesman was not in yet so I left a message. A few hours later I called again and they could not find my order. I called the salesman on his cell, and finally reached him after multiple attempts. Apparently my name had been entered into the system wrong, but the entire order was in I was told. All I would need to do was go to the warehouse and pick it up, no documentation was needed he said. Upon arriving at the warehouse, they had no paperwork for the order. After many more phone calls, the warehouse was able to confirm my order. It was short two boxes. I was told the rest of the order would be in the next day. I texted the salesman I was worried I would not get the order in time, and to please call me the next morning. He did not call until 1 in the afternoon, after the kind folks at the warehouse had already informed me that only ONE of the boxes arrived. The other box would be coming Monday now. So after being reassured twice of delivery dates, I felt lied to. I realize mistakes happen, but this, combined with an unresponsive salesman, made me feel like they could care less about smaller customers. I voiced my frustrations to the salesman, to which he finally offered to look into a rebate. This turned out to be less than 3% off my order, which was underwhelming to say the least. To add salt to the wound, I still had no receipt at that point, and had to ask for one. Upon receiving my invoice, my name was spelled incorrectly and I asked for a new one. I received no response, and as of this post am still waiting on documentation with my actual name. I left two stars instead of one because the warehouse folks were very kind and attentive.

FL
Review №87

Guys wore belts and had their pants pulled up properly.On time. Efficient. Professionals. Very nice installation.Sales staff excellent.

Am
Review №88

Dave and the team are always a pleasure to work with. I highly recommend Pierce Flooring & Design for any flooring or tile needs!

Ra
Review №89

April was great to work with. She really helped make our new carpet happen under a time crunch.

ja
Review №90

From the moment I entered the store and met Dan Martinsen, Project Manager at Pierce Flooring and Design in Missoula I knew I wanted to do business with him. He was very knowledgeable about carpet products and correct installation. He worked extremely hard to present many options for carpeting our home. His on site presence during installation was above and beyond professional and helpful.The carpet is excellent and we are over the top satisfied with the entire process. Carpet installer, Race did a great job laying the carpet as well.I recommend Pierce Flooring if you want the job done right.

Fr
Review №91

During and especially after the initial planning and design stage of our bathroom and mudroom remodel, we had a hard time getting ahold of our contact person at Pierce Flooring. Once we had ordered the tile and associates products for the job, we were twice told to go pick up the supplies at the warehouse despite the products not being ready at that location. Additionally the personnel at the warehouse were not told we were coming and therefore didn’t have the ticket ready for pickup. The amount of tile that our contact person ordered was so far over the actual amount we needed I am now stuck with boxes of extra tile that I paid for but cannot use. When I tried to return these boxes nobody at Pierce ever returned my call or could give me any answers in person at the store. My experience was so challenging during the bathroom remodel that I found another store for the flooring for my mudroom, as I hope to never have to deal with Pierce Flooring again.

Mi
Review №92

Craig was very helpful in guiding me to choose a great floor. From start to finish everyone was great to work with. We love our new floor!

Ra
Review №93

It was absolutely wonderful! Tracy Roy got me exactly what I wanted and so fast too! The installer did a wonderful job. The carpet looks great!

Ka
Review №94

Went into Pierce to replace some kitchen linoleum that our puppy tore up. Craig got us some fantastic pricing on a great piece of flooring. Race Court was contracted to do our install and was very accommodating to our schedule, and mindful of our two cats and dog, and did an amazing job with the installation. It was quick, painless, and affordable. I cant recommend them enough for both purchasing flooring and installation.

Sh
Review №95

Tracy was very knowledgeable and friendly, many years of experience!

Ja
Review №96

I would recommend Elise to anyone thinking about remodeling. She is excellent at customer service and a great asset with whatever your home improvement project is. She went above and beyond even when there would be no commission. I am real picky and I suggest you call her!

Ci
Review №97

Matt Van Tassel was great to work with and very knowledgeable about the companys products, what would/would not work in my home, and accurately measuring my space. Mikhail Lats did a great job installing the carpet I chose, worked late into the evening to get the job done in one day, and cleaned up before he left despite the lateness off the hour. Great experience with both Matt and Mikhail!

Wa
Review №98

Our sales rep was very good. Amanda worked well with us. She explained everything so we knew we were on the same page. She returned all calls and listened to us. The installation team are the best. Thanks to Amanda and the installation team.

Jx
Review №99

Pierce was great from start to finish. The salesman was friendly & professional, the installer was fantastic, & I couldnt be happier with the carpet.Two thumbs WAY up!

Ev
Review №100

Great prices! Excellent customer service!Thank you for the fast load! I bet that they had me loaded in 5 minutes. That was great!

Information
16 Photos
100 Comments
4.8 Rating
  • Address:1603 Brooks St, Missoula, MT 59801, United States
  • Site:http://pierceflooring.com/
  • Phone:+1 406-543-8224
Categories
  • Carpet store
  • Flooring store
  • Linoleum store
  • Tile store
Working hours
  • Monday:8:30AM–6PM
  • Tuesday:8:30AM–5:30PM
  • Wednesday:Closed
  • Thursday:8:30AM–6PM
  • Friday:8:30AM–6PM
  • Saturday:8:30AM–6PM
  • Sunday:8:30AM–6PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Repair services:Yes
  • Service guarantee:Yes
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