Worst experience gave a down payment of 500 and never got it back. Felt pressured by salesman. By jesus. Manager was very rude. Didnt want to come up and solve problem. Never again buying a car there!Manager is george he gave me car back with no placas or estamillas car was all written.

This place made me want to never ever again step foot into a dealership . Carvana can take my money next time.Asked them to fix something in the car and it wasn’t done, asked to have the car cleaned and it wasn’t done. But they are very quick to collect signatures and over charge.Do your research before stepping foot in here.

Purchased a vehicle on or about 5/15/21 . Tanya was the sales person, she did a gray job of selling us the car drove us to a restaurant to see the car because one of the other sales person took it to show it to another customer ( great job so far). We drove it back to the dealership we loved it and made an offer, however I asked for 3 things to be corrected before proceeding (car battery, key battery and camera). This is where things went south, George the “manager “, came back with a big smile on his face and was very friendly with me, had me sign an agreement that if He fixed the 3 items I would purchase the car, I agreed and signed off.I brought it back Monday like he asked to begin begin repairs, this time there was no more smiles or friendly staff l, I asked for a ride home, George said no one is available, you can wait and we’ll take you home later ( mind you I had asked permission at work to do this).To make a long story short, a week went by I kept calling and texting Tanya for updates and was being ignored, Picked up car on a Saturday camera was fixed, battery for key “ had been ordered “, battery in car was tested and George refused to change it gave me a piece of paper stating “battery good “.Finally I got a call yesterday from finance department that I needed to bring car back for state inspection and on, on….Definitely, terrible experience…

We had the best experience at Bert Ogden Auto Outlet in Mercedes with Ruben Rosas! He treated us like family and gave us an incredible deal on my Genesis! We are so thankful to have had him as our sales man and as our new friend! Thanks Ruben!

Very disappointed with this dealership for an issue the dealership said would take care of then to wait for 2 weeks and no word. One week trying to find out what is happening each person I have spoke to has either said I will have someone call you back or this the the person I am suppose to speak to blah blah blah. So I take it no one wants to correct this issue and just pass it on to someone else horrible experience.

Cannot recommend this place. Do not buy from here. Bait and switch. On top of that they took over 4 and a half hours to buy a used car. Extremely inefficient. Dont waste your time here find a different place and go there. Absolutely ridiculous.

Great service, no pressure, easy buy, got my work van

Very satisfied and happy with my new Mustang purchase! Very knowledgeable salesmen Juan Lopez and Pancho provided fast and friendly service. Highly recommend buying from here..

Friendly and affordable.had my doubts about going but when I finally did I had a great deal on hand

Want to Thank Juan Lopez, Luis, and Joe Cruz for Helping us with outstanding service. Will definitely be back for are next vehicle purchase.

Thus the service and customer service of Mr. Jorge CastilloManager of this place and lousy reference for the Bert Ogden brand