The worse customer serviceNo one ever answers the phone. They keep transferring me to Nicole who doesn’t answer and doesn’t return phone calls when you leave voicemails. Tried to schedule an oil change told me the next available appointment isn’t till two and a half weeks! For an oil change!Gets better my husband calls all of a sudden Nicole has this Thursday available.I absolutely hate dealing with this dealership

We had a very good experience with our purchase of a new car yesterday 07/31/2021. People are friendly. Mathew is very patient with us, and he is good and professional. He is good in explaining things. He is very nice and has good personality. We never get to meet the managers who make the decisions behind the doors, but They do respond quick to our requests. Joshua, the financial manager is a sweetheart. He is very thorough, and explained things that are beneficial to us the customer, and he tries to help us as much as he can.Mathew travelled more that 60 miles to go to another dealership to pick up the car that we want. He even wash the car to make it presentable, and delivered it to our home. Now, that’s customer service. What can I say. We’re a very satisfied customer.

I always go to Rolando Martinez when I buy my cars. I am very pleased with the way he takes care of all my family. He is honest and upfront. Hassle free. Thanks Roland and also Jose Hernandez Jr (corn nut) did a great job. God Bless you all.

Amazing service from Juan Benitez !! Had no hassle with my trade in! Got the car I wanted and got payment option fast!! Boom car sold!! Totally amazing crew at this dealership!!

Friendly salesman, (Lo la) polite and down to earth. But the finance manager did not except my fair cash offer for a vehicle on the lot. I wont be returning nor would I recommend anyone to visit.

Awesome dealership Eli helped me see the cars I wanted without hesitation. Took and test drive in two cars so I can make my decision. Eli answered all my questions and very fair financing choices. Thanks so much for my new car Payne ! And thanks so much to Eli !

Thanks to Ben Florez and His Manager Rolando Martinez for helping me and my family and getting out beautiful truck!! So happy with it!!!!

The sales rep was kinda sketchy; left me alone in a car so her could talk to my partner who was not really in the market for herself. Bragged about all the customers he had worked with, but was a bit if a soft talker and I had.to constantly ask him to repeat himself.

Very easy and great experience working with Ali Omar to purchase my new vehicle. Such a relief after the previous few days spent going from dealer to dealer.

Good customer service great service my salesman Fernando very knowledgeable great customer service overall

Rick Rocha is the best sales manager I’ve ever met, he goes above and beyond expectations to make sure you are taken care of. Payne mission is blessed to have someone like him leading the used car dpt. The definition of an asset to a company.

We called before we went there to find out what vehicle they had on site. Sales person said he would call me right back, he did not. We drove out, I walked thru the sales room, no one said anything. Finally, as we were leaving, a sales person came up to me and had asked if I had called (I had a hat on reflecting I was a veteran), I said yes, he apoligies and he said he got busy and forgot to call back. Non the less we looked at a Cross Sport, when we asked to test drive it, he said they just came in. I then asked if we could test drive one and schedule one for a test drive, he said no, not unless we were signing to buy it. Wow, what a wasted trip to visit this dealer, maybe it was because we were seniors, or I was a veteran, have no idea what, but to say we could not test drive a vehicle. Really seemed unprofessinal to us. We cannot recommend this dealership based on our experience. We were prepared to buy a Cross Sport, but we walked away buying nothing. My wife would not take here Passat SEL Diesel there for service, we do not want to be giving the run around again. This is our opinon, have a nice day. I also put in a complaint to the VW Customer Service. To think reply comment from Payne, I think my write up is a pretty good explananation as to what happened. No custormer sevice, in my opinion..

Took the vehicle for repairs. Great service and very nice people working there

I would have like to give them 4 stars if they weren’t sitting with my vehicles part for 2 months. And failed to give me a call back after calling for them for 2 months. I had to drive all the way out there to see what’s the hold up. There was no hold up.

Eli gave us great customer service! Very thorough and helpful with all our questions.

Customer service was great. Salesman Ivan and manager were able to work out a great deal on a truck. Would recommend Payne Mission if you are looking for a great deal. I am happy with my purchase.

It is unfortunate that a $900 “required GPS fee” was the determining factor in not purchasing a vehicle from you. The contract specifically mentions “ This is not required for the purchase” but your dealership will not remove the fee.

I would say Poor Customer Service, Very Unpolite and Unfriendly, When i picked up my Vehicle from Service, it was not parked in the front and i Had to walked in between cars to get to mine when really Customer Service yall!! You guys can go an extra mile and bring it to the front when you know your customers on the Way and the cars ready.I have been to a lot of dealerships in a lot of Towns and never have experienced this Before.

Great staff, quick and easy service.

7/7/2021I called service and I was attended by Mario Garcia. Wow!!! Great customer service!!! Thats what I call a professional doing his job! Thank you SIR!!! Thank you VolksWagen!!!!

Friendly and very easy to work staff!!! I would totally recommend this dealership to everyone that is looking for a fast, efective, and friendly people when purchasing a vehicle.

Great service!!! Satisfied customer. Mr Eli Salazar is amazing and always gets things done fast. The wait was literally minimal. In and out!!

First-time buyer and I had the best car purchase experience. Joe Villa went above and beyond to help me purchase the best vehicle for me. He helped me in getting the best price! I am so grateful! Their customer service and help was extraordinary! I highly recommend them for anyone looking!

Friendly and quick responses. Great vehicles and price incentives. Thank you.

Great customer service from the get go will do buisness again and again with Volkswagen Payne

They dont yTry to help me to bay a car they were to expense for me the they say were going to call me they ever the in

Was very satisfied. have no complaints. will go back in 6 months since I drive very few miles and hope I get the same service advisor. she has taken care of me since I first started taking my car after purchase. Its a good idea to keep a good history of the maintenance of my sport Outlander. I love my car!

A friend of mine is buying an SUV. The staff seem knowledgeable and polite.

The best experience. they are professional, courteous and provide the best help and benefits you can imagine for their clients

Great service n got my part the next day 👍

They need to do this car dealership at a different location if not then bigger instead of being it all cramped. My other complaint is the Service department, my wife did her appointment a week ago and is behind 10 ppl with only one lady who said after 30 minutes that they werent doing appointments. Wow! San Antonio VW is way better. Goodluck to the rest of you.

Such a smooth experience. I meet the sales rep Jorge Teran. He was so professional and honest. What I really liked about Jorge is he was being pushy and answered all my questions about the vehicle. The sales manager was also kind and very helpful as well. They answered all of my questions before making the purchase. Left extremely satisfied.

I brought my 2020 VW Tiguan to Payne Volkswagen Mitsubishi in Mission, TX for repairs. Payne Inc. service representative Jorge Gonzalez did a professional, excellent job keeping me informed as to the status of my vehicle.Mr. Jorge Gonzalez is a credit to the Payne Automotive Group. I highly recommend this organization to anyone looking for a vehicle or vehicle repairs.

Great service always in and out. Rolando and lalo will get it done

Edgar is Amazing! Blessed with such an amazing sales person!!!

One week before purchasing, my husband and I visited the dealership to test drive 2 vehicles. We feel so fortunate to have met Mr. Rey Garza, who assisted us. He was friendly and attentive to our situation. We were so comfortable, in fact, that we returned a week later with our children to test drive the same vehicles. Again, the customer service exceeded our expectations. While Mr. Garza was assisting another family, another VW associate worked with us. He was also very attentive, knowledgeable and courteous. Finally, Mr. Garza helped us to come to a decision and guided us through the process. He was knowledgeable and courteous and we are very happy with the customer service we were provided by Mr. Garza, the 2nd VW associate and the finance department. Outstanding service! Highly recommended!

Good customer service and detailed fast service. Friendly personal and provide good price on performed maintenance.

I am beyond excited to get my new vehicle from Payne Mission. Salesman, Enrique Yañez went above and beyond to make sure that I selected the car that would fill my needs as an educator in South Texas. I thank him and Him, for making it possible for me!!! I highly recommend this salesperson!!!

Best place to buy a VW and also to service it!! Freddy the GM is very friendly and will not let you walk out without buying. I have been buying VWs here since 2008! Great Job!!

I will never purchase a car on a Saturday, due to the dealership not being fully staffed. In a pandemic time, its not a good idea taking a dirty, test driving new car home. Vehicle not including all items bought like car mats. Dealer not offering any discounts or rebates. Overall not a good experience.

Service Advisor did an outstanding job. I do have some concerns of when I initially went on line to set up my appointment for the service. I was given a contact name of George Rivas. I think some things need to be updated on your system. I tried it again and was given the name of Matthew Mire. I did get a response this time and confirmation for my service time and date. Overall, it was a pleasant experience. Thank You, I will be back!

With Juan Benitez at Mission Payne, it is always a hassle free experience. He provides great customer service, works quickly and efficiently making sure his customers are satisfied. He is not your typical salesguy trying to meet the quota.

You need more service advisors. They are always very busy. It seems they are overwhelmed. Some other dealerships have more service advisors better service.

Excellent experience. Jorge took care of me in the service department. Highly recommend it.

Had great service, great prices and got my vw running great again! Thanks for working around a night shift schedule!

Went to go get an oil change and I get a call back 8 hours later one of the service guys reversed into a palm tree, they then took 2 1/2 weeks to fix it and with no loaner vehicle, they did pay for the damages but I was left without a vehicle, I finally get my car out and now im having issues with a malfunction in the car, I have a bmw so they’re delicate when it comes to getting it wrecked. I would definitely like to talk to there supervisor because I pay a large payment for my car and for it to be messed up after service from them is not acceptable at all!!!

Julian was very professional, very friendly and helpful. Would definitely recommend and I would do business with him in the future.

I will never go back to them. Very bad attitude and service

Excellent customer service and extremely helpful

They don’t care about their customers. The sales associate messed up on his part and they didn’t try to do anything to fix it. They’re also very sketchy, they didn’t tell us we owed money on the trade in when we asked multiple times if we did they insisted we didn’t. Now they’re saying we owe 6k. They didn’t want take responsibility for their mistakes

Trying to get a car service appointment is difficult, they don’t transfer you to the right department and gave me the run around and had a lady tell me that they will call me back to schedule a service appointment and never received a call, you can tell they don’t care about their service department and I promise If you buy from this place you’ll regret it for many reasons but one is trying to get service done on your vw here is stressful and difficult.

Im so happy with the service Luis Mallagan n his team gave me on getting my new 2019 Ford Fusion that Payne Mission Volkswagen Mitsubishi i will definitely refer my friends n family Thank you so much for your help#lovemycar#upgrade#sohappy

Always a great experience at Payne Mission :).

I only had my truck one week and it now at service department ☹️

Went to look for a car nobody ever came to help me

Amazing experience, thank you to Julian for helping me pick the best option for me!

I love Volkswagen!! And their associates are always very kind.. Highly recommend this dealership

Made an appt for a simple oil change on my Dodge Ram truck, was asked for the make and model when scheduling my appt 3 days in advance. Arrived to my appt and was told by a service person that they do not service Dodge trucks there...??? Then why ask me for the make and model of the vehicle and schedule my appt at that location? Smh.

Service Advisor Jorge is an asset to Payne-Mission. He has always been truthful with me on issues and time to wait. Love the loner car service!

I’m glad when local businesses are busy, especially during this corona pandemic. I’m sure that’s why It took a little longer than expected to complete the service on my vehicle. The service technician was very helpful, as always. He even loaned me a vehicle to drive home. Pleased with their service and would recommend.

Salesman was nice, tried his hardest to give us a good deal. The sales manager was kind of rude and was vaping in his office which I had never seen before at a dealership. Truck I purchased was very dirty inside and out and Carwash Dept was closed.

Always exceptional service!

Best manager in site... Freddy is awesome, very knowledgeable, helpful and with great attention to detail. Recommend it 💯%

Great service and great deals with great people thanks for the service.

Worst customer service ever. Ive called and left messages with a return number and still no reply. Everyone seems to be taking 5 hour lunches over there. Ive had to drive all the way to mission just to talk to a manager and still the worst customer service. You guys suck.

They absolutely tried to rip me off. I had a 3,000 trade in and they wanted 4 grand as a down-payment for a 7 grand car that they then wanted me to finance an additional 12 grand even though between the trade in and the down-payment that would have bought the car outright. I have good credit and spotless history. I was treated well in general but their businesses practices leave a lot to be desired.

Great customer service everytime I’m there. Went to service my car and Marina was very helpful. Very pleased with this dealership👍🏼👍🏼

Excellent customer service and Marinas support. Quick service and friendly.

Great customer service, and friendly environment. If you are looking to purchase a new vehicle I definitely recommend you go see Ali. Will be definitely getting my next vehicle in the future here at Payne.

The people here are rude. Go somewhere else

I took my vehicle in for a computer issue. Marina knew exactly what I was looking for called her tech over so I could explain my issue and badabing badaboom computer was programmed in a timely mannerThank you so muchJoe PequenoAKA. Mr Camacho

Eli is awesome great salesman 👨‍💼

Awesome customer service !

Love coming to Payne Mission, Matt is always a great help. Both times I come and check out a vehicle I leave with it. Recommend coming here at speaking to Matt.

My last two vehicles that I have lease with Payne Mission have been great and I just got approved for my 3rd one! Thank you Rick for making all of my leased vehicles such an easy process and without any pressure! Rick has always given me many options and time to think about those options! Highly recommend him!

Service is not the best here. The only reason I have been back here is because it is the only Volkswagen dealer in the area. Every single time I take my vehicle here you can tell the lube tech just doesn’t care about the job and rushes everything. They didn’t refill my washer fluid, left oil all over the engine plastic cover im not sure if they didn’t use a funnel. For the price of an oil change ($91) I wish they would at least do it right. I also had to take my F-150 for an oil change and usually the maintenance on that truck I do myself but I did not have time. Oil change for that one with tire rotation was ($61) and I feel they did a way better job of taking care of my vehicle

They are always very helpful and go up and beyond to help you if they can make it happen! Second visit and really glad to have them as my new dealership

I knew what I was looking for so I was able to go through most of the process online and through the phone. I just showed up to sign the paper work when the car was ready to be picked up. Entire process was very easy and convenient and staff was very helpful and professional.

Was highly impressed with the professionalism and the politeness that was shown to me and my wife. We got there kind of late and were helped until an hour after closing, not to mention the fact that we were never pressured or rushed to sign anything. Thank you for the help and especially thank you too Matthew Meza, who helped us purchase our vehicle in such a smooth and pleasant experience.

I want to start by saying that I really like my Passat, and I am happy that I purchased it. Nonetheless, it INFURIATED me that Payne has a practice of charging a disposition fee to its customers when buying a leased vehicle. Essentially, I had to pay a substantial fee for prepping the car to be sold back to me! This is a practice that is usually taken care of by most other dealers when buying a leased vehicle. I am truly disappointed that this is normal practice especially during this difficult time. However, I must also add that the employees were very nice and pleasant to deal with.

Brought my vehicle in for a bad alternator.When I came to pickup battery was drained, after starting, the headlights were on, and air conditioning was running full blast, radio also on.I can understand this for diagnostic reasons, but leaving on, not sure of the reasoning. As with the alternator defective, keeping a draw on the battery.I would have assumed that those items turned on would have been turned off after testing was done.before taking out of the shop and parked.

Excellent and courteous customer service provided by Matt Meza and Andy Galvan, will definitely come back for my next vehicle purchase!

Service rep Marina Chavez is the most professional and kind rep I have dealt with.She made sure to address all the services my ar needed and take care if all the arrangements in a quick and easy manner.she has been my service advisor 3 previous times and all 3 occasions have been pleasant and efficient. Thank you payne mission for the great service.

Rey Garza the salesman did a great job. He was very honest in helping me find the right vehicle according to my possibilities. I would definitely look for him in a near future in case I need another vehicle. I recommend Rey Garza 100%.

Excellent customer service! Friendly staff! Thank you Payne!

Great experience everyone was informative and helpful from the finance manager, manager to sales person. Highly recommend to friends and family. #Regardless

Love my GTI

Friendly service, Eli was very helpful friendly with the decision to buy a new truck!

UPDATE: after leaving my review I received a phone call from a very nice woman to help resolve my concerns. I was able to take my car in for service first thing Saturday morning. Turns out I didn’t actually even need the service I had been emailed about. In any case, had my air filter changed and had fluids topped off. Was there for 45 minutes.Thank you for addressing my concerns!Please work on your customer service.I called to schedule service for Saturday (I work M-F like most individuals). I was told appointments are NOT available on Saturdays.Why are service appointments unavailable on weekends?When I called I was told to show up early as there were likely going to be “9 people here already” for the same service. In addition, no loaner cars are available for service visits. There was no mention of a car service to take me home for example, only that I could wait there in the facility.I will be in the market for a new car this year and will unlikely take my business here.

I had a supper good experience at Payne mission so far this yearThe service department goes beyond my expectations SPECIALLY MARINAWill definitely come back for another oil change 💯💯💯

I went in to get a hitch installed, to receive the 40k mileage service, and to have a recall related to the catalytic converter repaired. At our request we were allowed to use a loaner vehicle. It was nice to have since it took exactly a full week (Wed to Wed) for all those issues to be addressed. I very much appreciate the gesture because, to my understanding it wasnt something they are required or even encouraged to offer. The cost of the 40k mile service is ridiculous ($600) and there is another at 50k miles that is about $500. I feel that is obscenely high, and was unaware of the cost when we purchased the vehicle (used). We are now considering trading it in due to that. The parts for the recall took almost a week to come in, and reaching someone to get answers on when we could expect the car to be done took an entire day of repeated calls from myself and my husband. I am completely unsatisfied with how the recall was handled. The only reason we found out about it was because the gentleman my husband spoke with to schedule the service mentioned it. A recall dealing with that type of part should have received much more attention in my opinion. When we dropped off the vehicle it took almost 2 hours, even though we had an appointment. Driving to Mission from Weslaco is inconvenient and another reason we may trade in the vehicle for another manufacturer that makes having service and repairs easier and more convenient. Burt Tamez was the man that we dealt with, and we were fairly pleased with his help, with the only exception being that it was impossible to reach him for updates. No one once bothered to contact us with any updates during the week they had the vehicle.

I would like to thank everyone in the parts AND service departments for their excellent customer service today. I was amazed at how quickly and efficiently everyone worked together to take care of our situation. Special thanks to Marina Chavez and everyone that worked with her to guide us in and out of the parking lot with our trailer as we towed in our Passat. We are extremely satisfied with Payne Mission Volkswagen.

Great service very friendly, very professional and very quick!

Bert was friendly, knowledgeable, and while he offered various services for my vehicle he was not pushy or rude.

Jose was amazing and extremely helpful through every step of this process.

Very satisfied with the service provided by every employee especially Eli

I asked for an update on my car and they never gave it to me. Told me my car would be the first one out in a week. Its been close to 3 weeks. Not good service apparently.

They are con artists. Will waste your time they will say one price at first and after wasting 1 hr. came back with a totally different price and interest rate. Do not waste your time here.

Marina did an outstanding job in service. She is very informative and always available. Thank you Marina. 😊

Very nice people