I went yesterday to just look around, and ended up driving off with a 2021 Cadillac SUV. David Hernandez helped us out. He was very helpful, professional, made us feel very welcome. I highly recommend anyone to stop by and check them out ask for David he’s your man. I’m a very satisfied customer

Thank you so much monica from service management I really appreciate everything!! You are so helpful she helped me and informed me about my Cadillac app & showed me how to setup my on Starr she did my account and explained everything so good . She also got back with me to inform me about my question on my vehicle once she got an answer and I really appreciate it !!! You deserve so much more than a great review thank you Monica appreciate you.!

If I could give this place a 0 I would . Now I understand why Bert Ogden is losing there clientele. So I go to Bert Ogden Cadillac to purchase a 2021 XT 5 they had online for 45k already approved and ready to buy the sales guy comes to me and says my manger says that this xt5 is the last one they have considered new because it was a loaner with 2500 miles and we are gonna mark it up 3k, I was speechless, and then the sales guy says what can we do to earn your business, I responded your trying to cheat me on the sales posted price and now you expect me to trust you to do a whole deal when you are already trying to rip me off, I then just said no thank you and left, now I see why people say to stay away from Bert Ogden!!

Had an outstanding experience at Bert Ogden Cadillac thanks to the sales representative Sheila Chavez. She is AWESOME! A very professional, attentive and experienced young lady. We truly appreciate this kind of customer care.

Bert Ogden Dealerships are ripping off people with their “market adjustments price “!I went to the Cadillac dealership and spoke with the sales representative We been looking for an Escalade and they had none of the 2021 or 2022 Escalade and told me I could not make an orders of an Escalade because GM was taking none so we only had a choice to buy the ones in transit but for our surprise they had a Mark up of 10,000 to 20,000 !!!! ARE YOU GUYS CRAZY ! He told us we could speak with the manager to negotiate on the market adjustments ! If that’s not ripping off peopleI don’t know what is !! BE AWARE !A 95.000 100.000 will be worth 120k plus taxes !! Not worth it as it devalues so much !We ended up ORDERING AT STICKER PRICEIN SEWELL CADILLAC in Dallas, no Bull SSpeak with Robert Perry excellent sales person !!

I recently purchased a vehicle with Bert Ogden Cadillac and had a great time, seeing and selecting the vehicle I wanted to purchase. Mr. J. Perez was very patient, a consummate professional in all regards. I test drove the vehicle and was totally sold on what I needed/wanted. Mr. Perez did his best to provide me the best price and financing and at the end, I was very satisfied with the final price of my Cadillac XT5 and the financing was excellent. Overall, the entire Bert Ogden Cadillac family provide me extraordinary service. Great Job.

I always said when I retire I want to buy me a Brand New Cadillac! I did, I bought me a 2020 CT5! Great salesman and terrific service! Very happy with my New Toy!

100% recommend this dealership! Our car saleswomen Sheila Chavez went above and beyond finding our 2021 Chevy Blazer and at the price we were looking for! Such an easy process, 100% recommend going to her for your vehicle needs! My family and I are super satisfied with our purchase! 🙏❤️

Karina was very professional. She took the time to hear us out and better understand what it was my wife was looking to getting. Karina made sure we were comfortable with our selection and also took te time to educate us on other selections. Overall, service was fantastic! Definitely recommend purchasing from Beet Ogden! Dale Gas!

I needed help to purchase a vehicle for my graduating daughter.I spoke to a sales representative by the name of Sheila Chavez.She made the extra effort. Simply put, it is without hesitation that I wholeheartedly recommend this sales associate for service beyond reproach.My daughter will be very pleased!

I bought a 2021 Cadillac XT6 and it is a smooooooth ride for my girls and I. Apparently, Cadillac will have their very own electric model, the Lyriq, soon, which I am totally psyched about going back for. David and Norman worked together as a team to make the process move forward seamlessly. Courteous. Professional. Answered my questions, and I had many! Well-informed, and when they didn’t have the answer, they found the answer. I was really hungry, and they even gave me their lunch! 😭 Sorry guys, but thank you!

Very veeeery poor customer service!Do not recommend at all and personally will never deal with Cadillac again! First and last time! Big mistake!

Very unhappy 🙁 and dissatisfied with the internet sales person (Judy)lying to customer to make them go out there and cant even show you a thing. Then her sales manager cant make his way out to give you an expansion.

Called B.O. Cadillac for a replacement rim for my Caddie and they ordered it to be delivered the next day. They replaced it and I was on my way. Very satisfied with the attention and service.

Took my vehicle in for service. They noticed there was a recall for the airbags so that is good. Took it in because the drivers door handle was loose. I was initially upset because I was getting charged a diagnostic fee as well as the repair because the third party warranty company refused to cover the expenses. After some back and forth, they agreed to waive the diagnostic fee and I agreed to have them do the repair. Eduardo was very helpful in resolving the matter and making sure that we understood the process and were happy.

Bought my bucket list vehicle today a new 2021 CT5 Cadillac right off the showroom floor. I searched the internet for Cadillac dealers and found that Bert Ogden had the best price. My salesman Norman Garza couldn’t have been more helpful, answered all my questions, made the purchase a breeze, and most of all knew the car inside and out. Thanks again Norman.

Our vehicle search went smoothly with Norman Garza at the helm. He answered all our questions, was very knowledgable with the product and made the buying experience very relaxed and stress free. Norman is a great salesperson!

I was very pleased with the way I was treated. Frank my salesman was very courteous and professional. I recommend anyone shopping for a cadillac stop in and ask for Frank Peralez! Hes the best!

Terrible follow-up after the sale. Very disorganized phone service especially.

Great dealership Jorge and Alex covered all the bases with us...very honest and no attempt to step away from negative aspects. Coming back to Cadillac after 4 Mercedes and the fabulous Mercedes customer care...these guys at Bert Ogden met or exceeded the mark at every turn!!!

My car has been in for repair since the 29th of June still no word from them. Today is July 17th. 😭

Where do I start, I’m so very disappointed with the handling of my husbands and my situation with the General Manager. He doesn’t care to keep his customers happy. We bought a 2021 Cadillac Escalade which has been nothing but an issue. I have tried all resources with handling this situation with service (Barry is amazing). But unfortunately the boss is Jakob and he doesn’t care to help solve my issues and safety concerns. He does not call to see what can he do because we have wasted soooooo much money and he doesn’t care about us nor putting my children in harms way.I am over this brand, this is not what we are used to. Before Manny took care of everything for us and since he left, These people are like a tank of sharks who don’t care for a long term relationship. It’s only about the money and toss you to the trash. Please understand we are a family and we purchased a 2021 Escalade for comfortability and dependability and all it’s been is a SAFETY CONCERN. Would you want to risk your family’s life? I think not. The manufacturer is responsible for the issue but the way the dealership is trying to help us to switch out is not. And We never got a phone call.“Are you okay? I’m sorry your going through this. Let me try and make things easier for you guys. “Nothing, upper management could care less for business. This is a personal and very hurtful way to make a consumer cut all relations with a dealership that doesn’t care after years of business. Do your job upper management, GO TO WORK, stop wasting people’s hard earned money and time like we’re peasants to you.Bert Ogden was completely different before, I’m surprised this is even tolerable.Good luck 👍Valley is small and businesses grow because they focus on customer satisfaction which is not the case here any longer. I believe the CEO needs to fix who she has sitting in upper management and notice it’s a reflection on the brand.

Sooooo unprofessional trying to mark up a listed price by 3K!! Never going back!!

Buying a car this time was so easy. Couple of phone calls and the car was mine. I’m even getting it delivered.

Awesome experience Javier Roman sales manger was extremely helpful and salesperson Paloma Roman was excellent I encourage everyone that wants a Cadillac to go visit them in particular you will not be disappointed.

Awesome experience at Bert Ogden Cadillac! Thank you Javier and Paloma! Great customer service ! Highly recommend! My fiancé and I are one happy customers!

Staff is friendly & knowledgeable in & out of service department in reasonable amount of time.

Outstanding follow up service to include personal support when I was traveling out of state.

Nices rides! Love the selection. Staff was sooo kind

No customer service at all. Interested in this vehicle and no one to answer my questions.

Great customer service start to end, definitely buy there again :)

We had been car shopping all day, we made our last stop at BO Cadillac and we fell in love with a car within mins of arriving. Sheila & Hailee helped us out and it was easy and fast.

Like always very good service and very good attention to the clients 👏 i take my truck there all tge time well recommended.

Always an amazing Experience very knowledgeable salespeople, 2nd CTS Hector has me in. Jamie the sales manager was very very helpful, attentive and as well took very good care of my family and Jacob was just a blessing! Thank you guys. Would do business with Cadilac again many many times for the years to come anybody looking for a luxury vehicle I would recommend Cadilac in mission and ask for Hector.

Great experience atBert Ogden Cadillac.Bought a New 2020Cadillac ESV at a reallyGreat price along with greatCustomer service

Frank Peralez (salesperson) helped me get into a wonderful vehicle. He explained the lease program, the vehicles features and even helped me set some of the apps up. I absolutely love my new car! I will definitely lease another vehicle from Bert Ogden Cadillac in the future.

I believe it was February 9th 2021 When I reached out To Bert Ogden Cadillac in Mission, Texas. I really did not intend to purchase a vehicle because I was looking at BMW, infiniti, Lexus and Nissan. I was getting emails from all of them but it seemed like Bert Ogden Cadillac really wanted to make a deal. I was looking for a mid size luxury Sedan and the Cadillac CT5 seemed to fit my needs perfectly. I did my online researchwhich included many hours of YouTube vids and it peaked my interest. The 2020 CT5 was redesigned And replaced the CTS and ATS models. I have to give a shout out to the general manager over there who was willing to make a great deal and had my sales person David Hernandez work with me in every way to make the deal possible. With my credit score being very close to 800. I was able to get a great interest rate in very low payment under 430 a month for a 2020 luxury CT5. I also want to give a shout out to Jose”Freedy” Marroquin in the F&I office (finance and insurance) for giving me a great deal for wheel, tire and bumper to bumper coverage that included scratch, ding and dent which I paid upfront to keep my payment below 430 a month. They also bought my 2018 Toyota CHR that I was leasing before based on the pictures I sent them without question. I only had less than 2 payments left on it and it was a car that they were interested in and knew they could turn around and sell real quick.I also didnt mention that I live in Texas but I work out of state in Louisiana and did this completely over the phone. It took about an hour over the phone to get this all squared away and they were going to transport the vehicle to me from Texas at no cost to me. However they did not end up transporting it because as you all know the big freeze hit taxes and shut things down and if it wasnt for that week of the freeze where the state was crippled Due to poor state management and preparedness. I would have had my car within 48 hours, instead I got it almost a week and a 1/2 later. And David Hernandez had to drive the vehicle because due to increase oil and gas prices the transport option was no longer available. He got the COVID-19 vaccine so he can follow safety recommendations and keep me and my family safe during this ongoing pandemic. Mr. Hernandez was so dedicated he made the 10 hour drive-in one shot and came to my house a week and a 1/2 later at 6:00 p.m. with a colleague that I unfortunately do not remember his name. He brought the paperwork which I signed and he explained the features of the vehicle and help set up my OnStar Services. Which by the way I have for free until 2023 and then if I want to keep it at the premium level its just 34 bucks a month. Which includes remote start from an app, locking, securing your vehicle and other features. Vehicle also has a WI fi hotspot With 3 gigs of Data for 3 months Which is kinda low for my familys needs but its enough to get us from Wi-Fi spot to a Wi-Fi spot.So if you looking to lease or buy a vehicle and you want A luxury brand that has been redesigned to cater to more modern taste that not everyone has and you should consider getting a Cadillac with Bert Ogden in Mission,TX. Just make sure to ask for David Hernandez and tell him Geoff sent you and he will definitely take care of you and work with you, as look as your willing to be up front and honest about seriously purchasing or leasing a vehicle. God Bless and thanks again David, Freedy and the whole Bert Ogden Cadillac team in Mission,Texas. Will see you guys again in about a few years for the CT5 V.

Excellent customer service Fred Garza and Pepe Hinojosa were amazing. Made our purchase process smoothly and so easy. Very pleased with Cadillac. I’ve been to too many dealerships and they’ve never treated me this nice and so attentive. Congratulations Cadillac Bert Ogden for having Managers and employees with awesome customer service.

We love our 2021 XT4 Sport. Alex took care of us and well be visiting again in the future!

Nice people, very friendly and helpful.VERY expensive oil change. $96.00 for oil & filter change. Probably wont be back.

Excellent customer service, thank u Josue and the young lady at the register.

Matthew helped us out in the purchase of our new vehicle. He was extremely knowledgeable, thorough, and patient. He made us feel extremely comfortable. Luis was also extremely knowledgeable, accommodating and friendly. Always gave us enough space to think our offer over and for that reason we came back to purchase our beautiful Cadillac. We will continue to recommend and be loyal customers thanks to these two gentlemen. Thank you for everything you did for us.

Alex Villarreal and Hector were top notch in helping us with our purchase! Very knowledgeable!

Horrible! Poor Customer Service! Avoid! I called at 9:30AM Monday 4/26/21 to place a deposit to BUY and pickup a vehicle later this week, by 7:30PM after speaking with Julie (in Internet Sales), who told me the car was still there, and Alberto (also in sales) who was going to get the car from another lot.....THEY SOLD IT. Just bad business....

Poor customer service and they dont fix the issue on the first time. Took my escalade back to them 4 times for the same issue and they kept blaming something else. Hope this time they fix the issue from day 1. Worst part they charge me for parts that didnt need to be replaced but they recommended.

Do not. The end. They will rip you off.

Called to make an appointment to test drive the 2021 Escalade. The person said they would call back when they had one at the dealership. A few days later they called me back to say they had one available for the test drive. Confirmed availability of the vehicle on the morning of the appointment. When I arrived there a few minutes later, the salesperson took me into his office, taking down my information, DL, etc, all the while not telling me that they did not have a vehicle for me to test drive. After a lot of time wasting they tell me the vehicle was just sold the other night so they do not have one to test drive. Seems a lot like the bait and switch-the oldest trick in the book of a slimy, slick car salesman. If you value your time and want to be treated with respect, my advice is to shop elsewhere.

It was very good they were nice people

Good gob 3hr..:::(((

I always appreciate the time and effort they make in working with me when purchasing a vehicle. Alex always has my best interest in mind. I never feel rushed or pressured. Very happy!!

We highly recommend this place, ask for Frank Peralez. Best service we’ve ever had, all our questions were answered and the service great.

Great service, nice atmosphere.

Great experience with salesman Norman! Thanks!

Great car buying experience. Didnt wait long or have any issues. Had the vehicle we wanted down to the little details. Definitely conducted business in a professional manner and made sure we were happy.

Quick and great service whether im buying or getting service done!!!

Wonderful all around experience.

Great experience overall. We felt like we were in good hands working with Hector (sales consultant) and Jacob (GM). They really went out of their way to make sure we got the car that we loved and at a great price. Not to mention, they were very competitive with our trade in and made sure we had everything we needed to make it worth a 5 hour trip from Austin to purchase the XT4. Thanks guys!

Outstanding experience and customer service!

Easy purchasing process. Positive atmosphere and friendly staff.

Norman Garza was the Best Salesperson that made purchase of this vehicle prompt, professional,and painless

Very good service. Chynna is number one

David sales and Javier manager by far the best customer service !! Listening to us and our needs going above and beyond to work with us. Thank you both.

Best experience ever! My husband has been buying vehicles from Bert Ogden for over 38 years. Were very happy with the service and everyone treats us with respect. Great team!

Excellent serve / Excellent sales person/ Excellent deals / Excellent Vehicle/Overall Excellence.

THE WORST SERVICE EXPERIENCE, ESPECIALLY FROM YVETTE. MY CAR HAS BEEN IN SERVICE FOR 5 DAYS ALREADY AND ALL THEY DO IS GIVING ME THE RUN AROUNDS. SHE TELLS ME MY CAR WOULD BE READY IN 3 DAYS AND NOW SHE SAYING 3 OR 5 EXTRA DAYS. TOLD HER NEEDED MY CAR AND SHE SAID VERY RUDE, IF YOU NEED IT THEN TAKE IT WITH OUT BEING FIXED. WORST EXPERIENCE FROM SERVICE DEPT. YVETTE NEVER AGAIN BRINGING MY CAR FOR SERVICE. DONT KNOW WHY I CANT GIVE NO STARS. 1 STAR IS NOT WORTH FOR THAT SERVICE DEPT. DONT BOTHER ON BRINGING YOUR VEHICLE HERE. TAKE THE EXTRA DRIVE AND GO TO FRUI CADILLAC . THATS WHERE THEY ARE PROFESSIONALS.. ONLY PERSON THAT KNOWS WHAT SHE IS DOING IS CHINA. THE REST IS 💩💩💩💩💩💩💩

I purchased a vehicle from this dealer and service was average. My temp tags accidentally fell and proceeded to call the dealer to see if they can help with my issue. I made an attempt in the morning and a Mr. Cruz was suppose to return my call. Then 5 PM came around and decided to call back just to find that the department in charge its closed. They got my number again and still waiting.

The entire experience has not been great. My salesman was very nice and knowledgable and I did appreciate that, however, we were promised all our paperwork would be ready by 8:30 AM after completing the bulk of things the previous day (which was about 5 hours). We ended up leaving at 9PM the next day because our paperwork took forever. It was a two day ordeal to purchase the vehicle. Now my salesman no longer works there all of a sudden so I keep getting the run around any time I need help since they always want to refer you to the salesman. On top of that my fender came off 72 hours into owning the vehicle and I was blamed even though it had to have been a faulty part because nothing I did in 72 hours even came near my fender. However, I did further damage the fender myself because I wasnt aware it had fallen and when I reversed, I caused more damage, which I do admit fault for. But they swore this brand new vehicle couldnt possibly have been defective so I had to pay to repair my brand new vehicle. The cherry on top, is a few days later my center console no longer latches. So it seems a brand new vehicle can have defects. Also, the service advisors are extremely rude and callous. There is no care for customer service at all. I dont expect to be treated like the queen but politeness and not taking a rude tone isnt a lot to ask for. Monica who assists with service is amazing though and is polite and so helpful.

Quality service great staff 👍🏽👍🏽

Great experience. My salesman Freddy was excellant. He answered all my questions, although Ive probably forgotten by now. The dealership has improved immensely since I last used them. Everything was spot on from bathrooms to the grounds keeping. Great place and great people. Very friendly.

GM and Bert Ogden never again. Bought an Escalade and from the start transmission problems which never got fixed, screen stopped working, ac front and rear stopped working several times, shaking after 15k miles, poor customer service and Bert Ogden is the worse service in the valley. They never answer the phone, lie to you about the car being fixed, they give you the run around. At the end fought GM going to court to buy back the car. They basically sold me a lemon and Bert Ogden did nothing to try to fix the issue. At the end ended up either quitting or firing all their service dept at Cadillac Bert Ogden. Even GM told me not to take the car there for repairs. To take it to another Cadillac dealer.Also have a friend who also bought an Escalade here and is having issues with the service dept fixing it. So word of caution stay away from here. Oh and by the way after GM bought back the vehicle, Bert Ogden decided it was their right to keep the extra coverages I purchased for the vehicle. I’m already fed up with them so I don’t wanna even pursue anything against them.

Luis Flores is one of the most genuine people in the car business. Took care of me and my family. I cannot think of a better person or organization to purchase a vehicle from.

Always a good experience at Bert Ogden Cadillac. Been a customer for several years now. Hector Cantu always go over and above to provide the best customer service. Employees are always friendly and helpful.

Horrible experience and all I did was take a test drive. When we said we were comparing best offers from Mercedes, GMC, and all others. Sells person started bashing the competition instead of selling me their benefits. Poor approach. Also seemed like they felt I didnt belong but just to show appearances arent everything since I ended up going to Mercedes. Nice cars but poor selling.

Norman is the best !!! Best car buying experience ever!!!

Thank you to Johnny Rodriguez and our Bert Ogden Cadillac salesman Hector for their exceptional service with the purchase of our new vehicle!We have been loyal to the Vackars and the entire Bert Ogden family for years because they know how to treat customers like friends and family! I highly recommend Bert Ogden for all your car buying needs.-Patricia Palacios-Love

First time I purchased a Cadillac and I am so happy! Roy Alvarez was sooo patient with me. He was very polite and knowledgeable about your models and he gave me excellent choices on what I was looking for. I am a very satisfied customer.

My sales person Freddy was very helpfull, the finance department was great. No five rating because of rude service department lady at Cadillac service. Unfortunately Ill have to deal with her when my vehicle needs service.

Great place to go to when you want good customer service. All the employees were friendly and helpful, nice clean welcoming environment. My sales man Alex Villareal was so helpful as well as the general manager. Both worked to get me in the vehicle of my choice with the best possible outcome. When looking for a vehicle dont hesitate to stop on by.

Joey Rodriguez was nice he took down information

Salesman Freddy went above and beyond to find me the car I wanted. He had to deal with me through text messaging an phone due to my busy work schedule, and remained professional throughout the whole process. Great dealing with you.

Alex Villarreal and Manny Reyes treated me extremely well, never tried to ‘sell’ me! This was a breath of fresh air compared to most car purchasing experiences

Ive bought several Cadillacs from this dealership over the years. Always the same fantastic customer service from the staff and from the sales person -- Hector Cantu delivers as promised each time!!! Highly recommend to my friends & family 💯

Henry Reyna and Bert Ogden Cadillac team in mission are awesome people to work with. They work with you every step of the way.

I had to bring in my Cadillac which was having technical issues evolving the touch screen controls.Jacob and Kenny & karyna were very helpful resolving our issues. Awesome job!

I so wanted to give them a good rating but they are terrible. Poor service, leaves the vehicle dirty, told the vehicle would be ready same day and takes 2 days. For the financing they submit to all the banks and hurt your credit by doing so instead of just submitting to one bank. Also they sell your information to other companies and you will get lots of junk (regular letter) mail about extra coverages. From companies you never even heard of.

I went to the dealership to have my screen replaced and the a/c control console. The technicians scratched the leather when they installed the new screen and a/c control. I went to the dealership to speak to the manager and he was the rudest person. Instead of helping me out he made me feel like a liar by saying that maybe I was the one that scratched it! How am I gonna scratch the leather when it is evident that the technicians were the ones that scratched it when replacing the parts in that area. To be honest, it was the worst service ever! Rude manager as well!FYI: Take pictures yourself from the inside and outside because any damage they will blame it on you.

Excellent customer service! They made an impossible become possible!!!

After having a poor experience, I was invited back by the GM to make things right. On my recent visit I was absolutely blown away by the kindness of the general manager as well as other associates in the service department. They fixed the problem I had at no cost and I look forward to being a customer in the future. Thanks very much!

After being a long time loyal customer of Patrick’s and mannys I have been ignored by the new sales and gm at Cadillac . I am very upset because this is wrong and I have reached out to them and they refuse to fix my current issues. This is very upsetting

I was making an appointment to get my vehicle serviced

Id like to thank Hector Cantu and Cipi Sáenz for a seamless experience on purchasing my Cadillac XT4! They have attention to detail and listened throughout my entire buying experience to find the exact vehicle I wanted. Thank you for the superb customer service!!Welcome back home Cipi to Bert Ogden! Dale gas!!!

Highly recommend! Both salesman and manager were extremely helpful and understanding in answering all questions and meeting all demands in purchase!

Service department is by far the worst I’ve ever dealt with. I would avoid buying another Cadillac for the purpose of not having to deal with their service department. Every time our vehicle gets dropped off for service, we’ve never been offered a loaner car but that’s not even the worst part. It takes DAYS to be able to get ahold of someone to find out the status of the repair. I call and am told, “we will send a message to the department and will call you back”, only to never hear back from them!

Alex Villarreal is a great salesman.From the sales manager to the finance department everyone was very helpful. Would definitely come back in the future when needing a new vehicle.

The best experience buying a car in Bert Ogden Cadillac. The sales man Rene Guerra Jr. was very attentive, helpful, and knowledgeable of the product. It was an easy process starting from sales to finance. I love my car!!!Thank you so much Rene, Ringo and Ruben.

The customer service at this dealership is horrible. i was mistreated and spoken to very unprofessionally. i was mocked multiple times by their representative for not knowing my zip code, (i just bought a new house). every response from her was confrontational and she claimed my service records were missing for 3 consecutive days, when the manager pulled them up in 1 minute. they do not honor the manufacture warranties and lie so they dont have to. i have owned 3 Cadillac vehicles in the past 10 years. i will never purchase another car from them again. take pictures of your vehicle when leaving if for service here. they put a 8 dent in my door and denied they damaged it. by the time i noticed the next morning i knew they gave it to me at night so i wouldnt notice the damage on the passenger door. and by then they just claimed i couldnt prove they did it.

Get it done right.

According to management and the technicians at this location, mold growing in your suvs air ducts is perfectly normal even after being serviced for the same problem 3 months prior. The young female receptionist they have has no manners or sense of customer service she will yell at you like an animal. After I asked her twice to not be rude to her customer she had the audacity to claim we were being loud and called her manager. He then claimed the exact service they performed for mold in my vehicle was now part of my maintenance schedule. Even though Cadillac has 45k between filter changes. Thank you Cadillac for convincing me to never buy another car from you again. I will be contacting the BBB and attorney generals office about this matter.

Excellent customer service and their advisers always ready answers my million and one questions!!! Thank you for you excellent service!

I give thanks to my salesman Roy. He and the finance team made buying my new car easy.