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Auto Care Experts
23662 Vía Fabricante, Mission Viejo, CA 92691, United States
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Auto Care Experts
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Pa
Review №1

At my request they checked my brakes, which have been grinding since last brake job and recommended I return to the original shop that did the work. I appreciate that they didnt try to sell me on something to up their invoice to me.

Ad
Review №2

Taken several cars there - they’re always communicative, professional, and reasonably priced. Highly recommended!

Ro
Review №3

Auto Care Experts were very professional and kept their promise regarding when the car would be ready. Pricing was very much lower than the price I got from the dealership. Highly recommend.

Bo
Review №4

This is the best auto care around. Fast, friendly, and very supportive of my needs. I’ve used them for over 10 years and have never had any issues or concerns. 100% professional.

JE
Review №5

I’ve had two smog checks here and what a pleasure it was. Quick, efficient, friendly and a very reasonable price. I would not hesitate to come here for future auto needs.

Wi
Review №6

Had a short in the wiring of my classic Trans Am. These folks diagnosed the issue and had the car repaired and running again the same day. Have been very pleased with their work and follow up. Highly recommend them.

Mi
Review №7

Everyone was highly professional and courteous. Work was great. Definitely I will take my car to them in the future.

St
Review №8

They have always treated us well and honest there for all our vehicles. This last time, AC. The truck is now a fridge when I turn it on. Great place, highly recommend.

Dm
Review №9

I like this shop very much. Service is always done professionaly and in timely manner. Recommend for other people.

St
Review №10

Changing my review. Right now all I will say is that they do care about what is said about them. Went in for a smog check left without working break lights and signals. 2 relays were taken out and I was sent out to drive an unsafe vehicle. They refuse to take responsibility and even accused me of sabotaging my own vehicle. I have spent over $200 and am left with a nonoperative vehicle and difficulty in finding replacement parts due to supply line problems. Gave one star only because I cant give no stars. My suggestion is to go to any other mechanic, there are plenty close by that are far more ethical and wont steal from you and leave you stranded. In response to their response to my review here. I do not appreciate their vilification of me. I am an honest person. All I wanted was to be treated fairly. I did notice that I had no turn signals early on but assumed that since I had one light burn out that the other had done the same. This was discovered the same day. I didnt realize that my brake lights were out till the night time. Usually one doesnt notice that till the police or another driver alert them. Their accusation of me not knowing that I had signals when I came in is ridiculous and insulting. They are covering themselves over a couple of $10 parts. If they were so reputable as they claim then that would be a small price to pay for their rep. I am not here to settle some vendetta for not passing smog as they would have you think. I simply want a working vehicle and not a lawn ornament. While I dont think the management is crooked, the mechanic that worked on my vehicle is. Management there is of course responsible for their employees and their actions. But it seems that $20 ish of parts is not worth saving their reputation. I still would never let them work on any of vehicles again due to the treatment I have received. At the very least they should give me a refund since no one should have to pay to be robbed.

Ki
Review №11

They forgot to bolt down the camper shell but I caught it in time .. the work was well done

Ro
Review №12

Had car smogged. Fast, efficient and competative pricing. Excellent customer service!

De
Review №13

Auto care experts always handles my car’s needs quickly and honestly. I will have them perform all maintenance repairs on my car. So happy.

Am
Review №14

My family has been taking our cars here for years! They are honest and very professIonal.

Be
Review №15

Great staff and super quick turn around. Thx.

jo
Review №16

Finally found an honest and dependable repair station. They tested car and updated on status. Great complete place mechanics and body shop, all in on place

Sa
Review №17

Smog check with style and quick kind professional attention. Clean establishment. Very well operated. Would go here again for other work.

Vl
Review №18

Good diagnostics and communication, optimal choice of parts/pricing, fast and quality work, customer friendly. Very nice facility, conveniently located.

Al
Review №19

Technicians were able to pinpoint the issue with my vehicle as to why it kept failing the smog check. Something other repair shops were unable to do.

Gu
Review №20

I do most of my own repairs but when I needed heavy duty work done these guys knocked it out of the park! Their team is knowledgeable, courteous and professional. They completed major work in an amazingly short amount of time and the job was done right. Being a mechanical person, I very particular about mechanics. I found my trusted repair shop!

Ma
Review №21

My first time here. Beat MB dealers quote by hundreds. Good clean shop, quick check-in and job done as expected. I will be back on a regular basis!

st
Review №22

Smog was done very quickly and I was on my way!

E
Review №23

Bravo Serge & Wayne! Great job - reasonably priced.

BD
Review №24

Had to get brake and light certificates for my car. I was on time for my appointment, they told me it would be an hour and a half and I was done in 45 minutes. Very professional. The place was very clean and the service was great. Their prices were good so Ill probably go back for some brake service when needed.

Ja
Review №25

Fast, friendly service. They were ready and waiting for me when I got there at my appointment time and started working on my car right away. All the employees that I saw and spoke with were professional and courteous. Plus they offer coupons online for smog checks and other services.

Ha
Review №26

Fast service, nice manger, clean job and good price.

El
Review №27

Very honest and clean service. The place is super-organized. A loaner car is a definite plus. Average prices/communication. If you know whats wrong with the car, this is the place to go. Probably not ideal for more esoteric issues.

Xi
Review №28

I went there for smog check, polite and fast, very satisfied!

Re
Review №29

I have used auto care experts 3 times..Each time has been a great experience!!!

Je
Review №30

Be aware of their coupon scam. I have a 2001 Jetta. And got a straightforward smog with no additional fees other than certification. The day I searched for an affordable location for a smog their coupon said $30 off which was the best local deal I found. Every where else was about $10-$15 off which would bring their total to roughly $19-24. When I was done I was told my total was $24. This means they charge roughly $54 for a basic smog where the average in the area is $29-34. I should have been aware of the scam because they didnt have a total without coupon anywhere. I will never return and for sure tell everyone not to go here either.

Da
Review №31

Everything was perfect!

Fr
Review №32

I had to change wheels and they did it quickly and nicely. Staff were friendly and professional and helpful.Overall excellent service which is hard to find now a day .

Ja
Review №33

Reasonable price charged for smog check. They have a very nice facility that is very organized and very clean. Mark is very friendly and explains the work that needs to be done in detail and he is very patient with answering questions.

Gr
Review №34

I came in for a smog check and was pleasantly surprised to walk in to a clean and well managed office/waiting area. Fred and his team were very accommodating and helpful to ensure that my car was well taken care of. This shop is reliable, professional, personable and really goes the extra mile to take care of their customers. With his valuable insight, I was able to fix some bugs in my car by myself at no extra cost or repair. I am a satisfied customer and highly recommend their service. Thank you so much, Fred and your team! You just gained another repeat customer 😀

AM
Review №35

Great service! Everyone is so friendly and helpful. I called this morning to see if I could bring my car in for a STAR smog check. They were able to schedule me in for the exact time I was hoping for. They were ready for me when I got there.Everyone was very nice. The waiting area is clean and very welcoming. They have fresh coffee and water. My car was ready in less than 20 min, but I wouldnt have minded waiting longer because it really is that welcoming.Ill definitely be going back when its time to fix up the paint on my car.

Mo
Review №36

Ive been bringing my car here for several years now and they never disappoint. Fred and Mark are the nicest and most accommodating people I have worked with at any auto shop. They do what they can to bring prices down and even throw in freebies. I highly recommend Auto Care Experts!

Ro
Review №37

Used for a smog check, they were very professional, quick, and live their clean shop.

Al
Review №38

Great initial experience! The first thing you notice when you enter the lobby is how clean and attractive it is. The two people I dealt with were polite, and friendly. I had a discount coupon and they accepted it without any issues. Most places try to find an excuse not to accept coupons, but not this place. They understand every coupon holder is a potential repeat customer. The next day I received a text message to make sure everything was ok. This is great customer service.

Ly
Review №39

Excellent service and repairs on our Honda but disappointed in the cleaning of the headlights. Not as clear as I felt they should have been. Better job on my Elantra than on the Honda. Didnt have time to address this with them as we were moving and didnt have the time.The people are fantastic, and their mechanical work is impeccable.

To
Review №40

Very pleased with the work done. My car looks as good as new. Mark kept me informed through out the process.

Jo
Review №41

Had just bought a used car from a private seller and found out when I went to AAA to take care of the title transfer it needed a smog check. I was trying to get everything taken care of on a Saturday. Called up Auto Care Experts. They stayed late to take my car even though I didnt show up until past their scheduled closing time. Finished the smog test quickly allowing me to get my registration process taken care of the same day.

Br
Review №42

Super clean and friendly. Up front diagnostic fee that is applied toward any work done. Will definitely come back.

An
Review №43

Auto Care Experts has consistently taken great care of my 14 year old Lexus RX330. Their pricing is always much better than Lexus can provide, yet they are using the same parts as Lexus. Thank you guys!

Ja
Review №44

I went in for a oil change, just to find out that I needed more work on my Tundra, which was over due. Several items completed in one day at a cost lower than estimated. So I was very happy. Excellent work and great value from these experts. Along with honesty, integrity and excellence in service. I was treated very professionally and kindly. I was concerned about the costs, Fred looked it up, and they had an absolutely fair price for the work I needed. Ive had no issues so far, and plan to continue going to them for all my needs.

Eu
Review №45

I brought my Volvo for smog check.Gone within 30 minutes.Excellent service.

Bo
Review №46

The trust in the work & cost, along with being very informative cannot be beat. I am so glad I discovered them them so long ago!

Cr
Review №47

Been coming for years and have nothing but the best work and hospitality. Always very honest and upfront about what it will take to repair or maintain vehicles. Im a plumbing contractor and bring all my vehicles to be maintained or fixed. Highly recommend. Love the option to use a loaner car if need be.

Tr
Review №48

Apr 2021 update: I no longer live in the area, but the quality and value are just too good compared the auto businesses out where Im at in 29palms. After some questionable local experiences, I made a special trip back to the area mainly to have my vehicle serviced in a place where I dont have to worry about being scammed. Im sure Ill have trust issues with any other auto repair shop.2020: This was my 2nd experiene with the Auto Care Experts. I had a malfunctioning passenger window. I arrived as a walk-in and the problem was fixed and the car returned to me only an hour later. Trusted quality work from auto body, mechanical and electrical work, they seem to do it all here :]

Au
Review №49

Just found out we paid more than the dealership would charge for parts! If youre looking for a deal this is NOT a place to go for service. While they may talk the talk...well thats all it is TALK! My oil change cost $63 while much dealership charges $58!!! $2400 dollars later...I write this because you all should know this business is a RIP OFF. You are better off going to the dealership!

Ju
Review №50

Great people. Quick service. Fair prices. What more could I ask for?

Li
Review №51

Auto Care Experts always goes above and beyond the call of duty. I have been a customer for over 20 years. They are great problem solvers. I highly recommend them specially, if you have an older forever car. They dig right in and make sure that car is always in perfect running order. Recently my grandson brought his car in and they did a fantastic job taking care of the many problems his car had.I highly recommend them!Linda

He
Review №52

Awesome and friendly service. I was a bit hesitant about sending my wife to get the repairs done, but they treated her with respect and didnt try to add any unnecessary extras. Our Sienna was taken care of and the price was nuch cheaper than what the dealer had quoted. I will bring my other car here as well in the future. Thanks, guys.

Th
Review №53

This place is clean and comfortable. The service attendant has been friendly and professional from the first informative phone call all the way through the process. The price is basically unbeatable as is the service. The whole experience has been exemplary. What a find!

Pa
Review №54

Hello to all car owners looking for a body shop.Auto Care Experts is the .... BEST !I have been a loyal client for 15 years !Diagnostics 👍Repair 😻Detailing 😊Mark, Serge and their team are service oriented.Best car care in the OC !Pat Gulacsik

Cr
Review №55

Great place, highly recommend, best prices, quick work, and friendly, couldnt ask for much more!

ke
Review №56

I took my truck in after it started having some serious problems. Everything was handled very professionally and I really appreciated the occasional updates on my truck while they were working on it. They gave me a very reasonable price and even helped me with a getting a rental car and financing the cost of the repairs. I will for sure be taking my truck back and I will recommend them to all my family and friends.

Ch
Review №57

I have been coming to Auto Care experts for nearly 15 years - I am always stunned at the quality of work and service Fred and Mark give to their customers - I call Fed a miracle worker and the car doctor because he is!! - I have a huge Sales territory and I drive over 1000 miles a week - Auto Care Experts is my source of trust and reliability - I can always know they go far beyond to keep my car healthy and safe - Truly the BEST auto Repair and Mechanic in Orange County! Thank you Auto Care Experts !

Te
Review №58

I have been a very happy and satisfied customer of Auto Care Experts since 2009. Fred, the owner always gives the best service at the best price and thats what makes this shop exceptional. Extra perks: they provide you with a loaner car for free and you will come out with a clean, shiny car when the job is finished. I recommend this shop very highly to everyone.

Wi
Review №59

I was very impressed with how helpful and friendly they were. They made good suggestions for services. Everything was great. Excellent experience.

Da
Review №60

Mark and Fred are awesome. They have always worked to accommodate me and my budget. They have never pushed to have services done that have not needed to be done. If anything comes up they have always called to discuss my options and the price. I only take my cars here and have recommended them to everyone who is looking for a great place to take there cars.

Je
Review №61

The work done at auto care experts is outstanding. plus the staff is friendly, clearly goes over the needs of your car with you so that you understand what they are doing to your car. they are conscious of your time and dont charge you until youre completely satisfied with the work. In addition they clean up after themselves, always returning your car in a clean condition.

Ta
Review №62

Good service with a great price.

Bo
Review №63

Nice to have a service provider you can trust to provide accurate information as to what and when an issue should be addressed for your vehicle.

Do
Review №64

I came to auto experts for a smog check. They gave a coupon and the service was efficient and fast. Also, the waiting area was clean and comfortable and the service people very friendly . I would recommend them.

MA
Review №65

Our Mercedes R350 had a big crack in the front bumper. Fred and his team were able to repair it at less than half the cost of replacing it with a new part. The fixed bumper looks as good as new! I would highly recommend this shop.

Al
Review №66

I found Auto Care Experts because it is located close to where I live and I really feel like I lucked out finding them. I bring my SUV here for all my car needs/advice. Ive had regular maintenance done like oil changes, coolant and brake fluid checks, smog check, combustion, and others. They are a trustworthy auto shop. I feel comfortable when I bring my car in and the service is very friendly and knowledgeable. I will continue to bring my car here because they do quality work and its great to trust a mechanic when I depend on my car to run everyday for my job. Ive also talked to my neighbor who has had a lot of work done on his truck at this shop and he said this is the only place hell go to. That was good confirmation for me from what I had already observed.

Ph
Review №67

Fast and friendly smog check. The coupon on their website was much appreciated.

Ni
Review №68

These guys are the best. I brought my car here 4 times the last 1.5 year since Ive had so many different things braking down on it, I got a 98 Suburban. They always give me a good price and excellent customer service. Ive been to a couple different places before autocare experts but non of them has the same kind of customer service and expertise. I would recommend this place to anyone who doesnt want to get ripped off and who want excellent car care.

An
Review №69

Couldnt be happier! Fred and his crew did a BANG UP JOB repairing my Audi S5. Their attention to detail and and customer service has been second to none! Not to mention Fred dealt with the insurance companys ridiculously low estimate to repair my car, thereby saving me time!

Ma
Review №70

Fair warning about the shady owner.I brought my Shelby Mustang in for a smog check and had a coupon for a $27 smog, plus certificate fees. A minute into the process the owner chimed, he wasnt working with me directly, and told me my price would be $40 plus the certificate fee. I questioned it since the coupon stated $27 for cars. He told that the Shelby has different emission points that are further into the vehicle and takes more time. I laughed, grabbed my paperwork and left. This is not my first time to smog this car. Theres no difference in emissions between a regular Mustang and a Shelby. This guy just wants to make a quick buck on the easy targets.BTW, I went to ProMax Auto about an hour later and paid $28 plus the certificate fee. The tests are all automatic now, besides the visual inspection of the engine, and are all done through the ODB II port. Plug in a module and wait. And Auto Care Experts charge more for this on specialty vehicles where the emissions are the same as the non-specialty vehicles.

Ba
Review №71

We have been taking all of our cars to Auto Care Experts for many years. Both Fred and Mark are professionals in what they do. They advise us when service is needed and when it is not needed. They continue to provide excellent work and make sure the work is done right the first time. I would highly recommend Auto Care Experts in servicing your vehicles.

Ka
Review №72

These guys are IT. Fred and the staff here are absolutely amazing, Im a HUGE pain in the ass with my car and Im very meticulous about who cares for it, I will never ever take my car to any other place. Fred upfront even went to the extent for a customer who was elder to help them with paperwork regarding registration when the man was having a hard time doing it, they go above and beyond and the best thing about this all is that they are HONEST. You pay for what you get here, there is nothing left out or unfinished, they are professional, they feel like family, AND they have services not a lot of other mechanics have such as body shop services, tire services, smogs, etc. this is a one stop shop. Im in 😍

Je
Review №73

It’s definitely a place that I feel I can trust the care and maintenance of my car! The staff were very knowledgeable and helpful. The office area is extremely nice and well cared about! I will be back!

Vi
Review №74

I always bring my cars to Auto Care Experts! I have been coming here for 22 years. That says a lot. Fred always takes great care of my cars and has very reasonable prices. I get letters and coupons from Audi asking me to bring my car there -- same from Toyota but you cant beat Auto Cares quality care and prices. I wont go anywhere else!

Mi
Review №75

Great customer service, friendly and knowledgeable! Large shop clean and even has a body shop. Perfect for all your one stop needs. I had some front brake noise and they were able to take me in right away and fix my truck. While in the shop they noticed some other things my truck needed that were not observed at the previous shop and took the time to show me the concerns and explained what the parts did and what the repair consisted of. Due to the lengthy repair they gave me a loaner car so I wouldnt lose time from work. They even detailed my car as a way of showing they appreciated my business. I recommend them to all my friends and family and recommend anyone reading this go by and see for yourself what a great shop this is.

Bi
Review №76

I moved from Irvine to Mission Viejo in 2012; While living in Irvine if I ever needed auto repair service Id go to a family friend. His shop is in Santa Ana. So when I noticed that a repair light on my 350z was on I searched the web to find a local shop with good reviews. I found Auto Care Experts, the reviews were very good and it happened to be right down the street from my house. I drove over without an appointment and to my surprise Fred greeted me, offered to take a look at my car... AND, offered to loan me one of his cars to drive until mine was fixed. The work was done and the prices were fair.

VO
Review №77

Very great staff. Had so much passion in what they do best. Was in and out within 45 or less!!!

Sa
Review №78

Ive brought 2 cars here for smog inspections and was treated very well. The cost was reasonable for the work performed. The business has been owned by the same family for 25+ years. I will definitely go back if I require any car repairs.

Al
Review №79

I received outstanding service - Im referring all of my friends and colleagues!

A.
Review №80

Perfect name for this place! They actually do almost anything your car might need. And their prices are always reasonable.

Er
Review №81

Job well done. Very satisfied with the work and excellent customer service I receive. Thank you to Fred, Mark and the service team.

Je
Review №82

They are a great team! Its very professional and quick!

El
Review №83

My husband And I have been taking our cars to auto care experts for two years now....Hands-down the greatest experience and I don’t care I’ve ever had. Not only do you walk into a smile on the face but you can tell the owner still has joy in what he does after 20+ years and service.The front office is clean, inviting and comfortable. Even without an appointment I’m in and out of there in no time for small things Like getting a smog check.Having been a communications specialist and customer service, service job rolls over the years I’ve become very picky with the service industry… And I can say again that I am blown away by the quality of service here at auto care experts. If you’re looking for a place… This is it!

Da
Review №84

Its difficult to say enough good things about this shop, but all that really needs to be said is that I bought a car from them, signed a contract saying that they werent liable for anything wrong with the car, and that when the car did in fact have a problem, they fixed it without charge. I believe that this generous service is simply a reflection of the values that this family owned establishment embodies. Fundamentally, they go above and beyond the call of duty.

do
Review №85

Great Service. I highly recommend this company

Je
Review №86

Couldnt be more happy with the service! My engine was shaking periodically so I took it to a local garage to have it checked out. They couldnt tell me what was going on but gave me an expensive quote. Called Auto Care Experts and talked to Fred who spent time with me on the phone asking about the cars history and what was going on. He made sane suggestions so I had them look at my car. After the diagnosis Fred was very thorough about explaining what needed to be replaced to keep me safe on the road and what could wait. The price to get everything fixed was much better than previously quoted. As a woman I am always so worried about getting ripped off at these auto repair shops but now I feel confident that I found an honest place to take my car in for repairs. Car runs great now...Highly recommend them!

Ta
Review №87

Great group of people they helped me and my family with all the car repairs. Ask for Fred he is a the best.

Al
Review №88

For the past several years, five years to be exact, we have been doing quite number of different and various small to large maintenance, i.e. oil change, BMW four corner break job, A/C work; The 1968 Classical BMW 1600/M2 Engine Mount R & R, etc.Recent extensive body work on our 1973 classic BMW 2000 Ti, the European Touring, etc. Finally the silly every two years CA SMOG check on all our vehiclesOur five years of experience has been well worth and fully satisfactoryHighly recommended to all our friends and relatives and, do invite everyone else to check them out!

Br
Review №89

They were very courteous and gave me status updates on my car quicker than I expected which was nice. They started on my car right away as well. Very good.

Ca
Review №90

Say i came in here late to my smog chech and they had just closed. the owner waited for me and was extremely friendly and welcoming, these guys are very knowledgeable and most of all fair with their prices. Id rather pay decent money to have good work done by the right people everyday of the week. If you need any work done or even a diagnosis this is tje place to go

Ci
Review №91

As always, extremely satisfied with the work and the people working there. It. Is always a great experience.

Ta
Review №92

Fast smog check, good price. Staff very friendly.

St
Review №93

Great service! This was my first time at the shop and they defiantly did a great job, will defiantly be coming back for future visits. Also if you need a car while they work on yours they let you borrow one for free!!!!

Je
Review №94

They really earned my trust. They understood my car’s old age and went above and beyond to give it the best service I could hope for. Thx!

Ph
Review №95

They finished my smog check quickly.

Su
Review №96

Fast smog check. Took less than 20 minutes. Thanks.

Da
Review №97

This is the best place in town... i got my gas pump gas line and fuel injection replaced and they did a perfect job... im super happy and will come only here....if you go anywhere else you are getting shitty service and getting over priced....

De
Review №98

Fast, efficient, reliable, and excellent value!

Ly
Review №99

As always excellent service. They are the best.

Jo
Review №100

I switch mechanics about year ago. I got tired of getting ripped off. Fred is 100% trustworthy. He said us $1000s of dollars on our Mercedes Gas leak.. He found a manufacturing problem that had not been put out on a recall. Fred called and took the car over to Mercedes and picked it up for us. He works on all our cars. Being a muscle care mechanic in my youth I know hes doing a great job.I highly recommend Auto Care Experts.

Information
44 Photos
100 Comments
4.8 Rating
  • Address:23662 Vía Fabricante, Mission Viejo, CA 92691, United States
  • Site:https://autocareexperts.com/
  • Phone:+1 949-588-9813
Categories
  • Auto repair shop
Working hours
  • Monday:Closed
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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