Doesnt deserve a star. Bought brand new washer and dryer, was told they would remove my old washer and dyer. When the delivery guys came, they decided that because there was snow on the ground (pretty ridiculous its minnesota in January), they would not deliver the washer and dryer to the basement through the walk out door, they would not deliver it down the stairs from the main floor either because they didnt think they would fit through the doorway yet the doorway is a standard 32 door (these guys just were looking for any excuse to not have to carry them down stairs). Also they wouldnt remove my old ones for the same reasons. So after the back and forth I just had them deliver the new items into the garage. I still have the old washer and dryers today, but had a friend help me walk the new washer and dryer through the walkout in the snow no problem. Pacific might want to use better delivery drivers as the guys I had were very lazy and were trying to do the least amount possible. Very disappointed and will stick to my appliance shopping at Home Depot or Lowes, not an electronics store.