Oh my gosh I had an AMAZING experience here. Specifically, Calicee was an amazing help. I was so stressed and tired and she did everything in her power to get me set up with ease and patience. I highly recommend this location. Ask for Calicee! She will take good care of you. The only thing I’m disappointed about are the hours of operation. Wish they were open a little later .

Great storage facility, conveniently located in the middle of downtowns warehouse district across from Target Field. The associate that helped us was very friendly and professional, the units are clean and there is off street indoor parking which was awesome especially since there was a ball game going when we got there. Highly recommend!

The lowest quality in so many ways. Rude employees to start, maybe they were having an off-day, but then no one is in the office half the time during their posted staffed hours. Plus, no one has ever answered the phone in months. Storage unit I booked online was Not as advertised and I was forced into paying more for something different, so be Very careful. I Tried for a couple months and within that time encounter people trying to break into units, harassment from people wandering the halls and even a guy with his pants down in the elevator. Once mentioned, there was no apology or effort to have good customer service.

Absolutely Rude. The man with the limp wouldnt open the office or speak with us after opening time. He shut the doors and walked away from us just as he seen us walking up to the door. He hid around the corner and waited for us to leave. Most likely because we were there when he showed up at opening time to pay a bill. We had planned to take time out of a trip to the airport because you cant seem to use a phone number and call anybody. We had to be late to the airport because of the opening time and that it was out of the way. Just to have a little rude man refuse to help us and hide. Nope didnt get paid and no answers when you try to call for help.

Really well maintained facility with helpful staff. The people are really helpful. To give u an example. I would like to thank Calicee for making my moving in process as simple as possible. She went out of her way to help me and this is the least i can do to thank her.

The nice girl was so kind and. Made us feel welcome. I recommend this place.

Mila needs a raise! I can’t believe how amazing she was. Not just explaining how it works, but giving me inside tips to have a better experience. Highly recommend

Nice staff and knowledgeable. Any time I had questions the staff usually was able to track down the answer, even if it was at another location, state or time.I need to submit a customer compliment card for the two staff members. They are really great. . . Considering the customers that usually walk in and out of the storage area.Only complaint. Elevators stink like a metal trash can out in the sun during winter.

Friendly staff very clean environment and I would recommend to newcomers

Mila is very nice and professional. The place is always clean and maintained when she is working.

Cool and heated, personal sign in code And good customer service

I met with shay the other day great personality excellent service. I do recommend this place

My experience with Melanie at the front desk was awesome. She informed me mt pool table wouldnt fit and happily help find me a new location. Keep up the good word. GOD BLESS

Clicked is great customer service. Very nice and friendly

Calicee gave Great Customer Service. Great experience. Safe environment.

Calicee is amazing always friendly and information.

Great chstomer service, friendly, great management.

Its been a while since Ive been here. Was helping someone with their belongings. There was a time where they were taking advantage of a lot of people and charging them higher rates if they had fallen on hard times. I hope that this isnt still happening.

Excellent service everybody was cool

Stored my personal belongings here for about two years. Employees are wonderful! Management is horrible and almost nonexistent. My unit was burglarized while I was out of state. I informed management of the theft and asked for surveillance footage. It was needed for an insurance claim. I was told they only keep video footage for 48 hours. Since the robbery happened the prior weekend I had no physical evidence to provide the insurance company. Just the print out of dates and times my unit was accessed. My claim was denied.I should have moved my things to another facility but who has time for that. COVID-19 hits and I am without work. I try to keep up with the payments but unfortunately I couldn’t. During this time late fees were added and leens were put on my property. I called to ask how to go about paying the $600+ debt which seemed like a lot for two months behind. I was told to contact the manager, I did. He never got back to me. There was no way for me to pay them in full for my things. Ultimately my unit was sold for $10 and I was emailed a bill for $5?? Which they say is owed. My whole life was in that unit.You think a company that works with people would have some compassion during this very uncertain time. They were not willing to work with me at all. Yes it’s a business I know it about profit. The entire world was falling apart and these people were selling my personalBelongings along with how many others families stuff. I will never use another Public Storage facility. This company should be ashamed of their business practices.

I never leave reviews, but I had such a great experience that I had to leave a review this time. Getting a storage unit was relatively quick and the unit was clean and spacious, but what made all the difference was the customer experience. Tony was amazing and went above and beyond! He answered every question I had with a smile on his face, and even showed me how to use the moisture absorber for my storage unit. Tony helped ensure that I could move everything into my storage unit before they closed for the day, which was very important to me as I came from out of state for the day to move everything from my apartment into the storage unit because of the work from home situation. I truly appreciate Tony for his great work, and highly recommend this location.

Great customer service! Melanie has been great

Letha provided wonderful service. Very clean facility.

Calicee give great service!!

Finest Public Storage Ive enjoyed ever. Employees are great and location is super convenient.

Tina and Tori are awesome. The property is always clean and organized. I have rented storage space from public storage since 2014, and Tina and Tori are the best that have been employed at this location, period. There is so much good to comment on them but for now, Tina and Tori are an asset to your company. Keep them by whatever means. Thank you.

So grateful to store my belongings at this location! The level of security is reassuring, the facility is kept clean, and the team that works here is beyond helpful. The fact that it has parking for renters and a loading dock on site make it easy to load in and access your unit. Tina, the manager, is kind, quick to help, and obviously takes pride in providing incredible customer service. If you need to store your belongings in the metro area, I cannot recommend this location enough!

Just started up yesterday, but things were clean and easy to understand. Seems like a very secure facility, and Cassandra was really great! She helped out in lots of ways, was really nice and understanding.

If I could give zero stars I would. Phone is NEVER answered. Absolutely impossible to get in touch with the property manager. No working lights in the unit. When I moved in there was shattered lightbulbs all through the hallway leading to my unit, and my belongings are filthy from the dirt inside the unit. Ended up having to contact customer service to answer a simple question (which they could not do) and they hung up on me! An absolute nightmare from start to finish.

Great and friendly staff! They now have two bathrooms after a great remodel so no more going in the stair way!

Trynese H - thanks so much for your quick solutions on the flies that exists in our unit. You have proven to priorities customer concern and get into final action to solve the issue. I really satisfied and impressed with your out come. Thanks.

The place is clean and secure. The people working at this location are great people.

Rented my storage out March 1st and Torrie made it a fast rental because I was in a rush. Thank you so much! She was very knowledgeable about her storage facility. This public storage has carts for easy move in and with all the security updates I feel safe keeping my stuff here till I move to Duluth.

The rental process is automated and efficient, and online account management is a breeze. In my experience, the companys service level agreement has been met without exception--strong locking mechanisms, continuous camera surveillance, elevator access to upper floors, climate control, etc. -- Also impressive that the company has been re-investing in the facility over the past few months (new elevators, loading docks, concrete leveling, & security systems). -- And cant say enough good things about Tina -- shes an absolute joy to work with. She knows the process in and out, has personality for days, always has a smile, and I know Ill get the best answer for my needs and the right answer whenever I have a question -- shes a real asset to the company.

Great place to store your things when in need clean to love it

Fantastic service from Positivi-Tony and Melanie during a typical stressful event (moving day). My girlfriend and I arrived near closing time to this location, and Positivi-Tony was beyond helpful when it came assisting us in our move and staying open late. 10/10.

Online check-in was easy and I got a nice discount for reserving in advance. Trynese was on-time at 9:30am when the office opened for my check-in. Within minutes, I was ready to go and offload my items into storage through the convenience of their loading dock. Tony helped clean-up my storage unit right before move-in, sweeping the floors and clearing some old items out of the way. The hallways were clean. The air was a bit humid and Ill have to keep an eye on a few items in my storage that might be sensitive to the humid summer air. But otherwise, things are off to a great start. Thanks Trynese and Tony!

Calicee and Melanie is very helpful and great customer service!

Trynese, Tina, and Cassandra did such a great job today! They made the process super simple, and went over everything in detail, making the experience awesome!!Trynese went above and beyond helping me figure everything out. Highly recommend coming to this public storage, as they will take great care of you and make sure you get what you need!Thanks, Public Storage!This location is lucky to have such kind thoughtful employees!

Great place to put your company equipment and Melanie was awesome!!! Great location too..

Cassandra was wonderful in helping us find a storage locker. She made the process quick, easy, and simple, and was very friendly.

The best moving experience of my life! Mel is the most professional manager Ive seen

Trynese and Tina, did a remarkable job today, in helping set up a storage for me. They both were knowledgeable, efficient and friendly. You have two great employees on hand. Thanks so much, Melvin

Great customer service!!

I am very pleased with the warm and welcoming service given to me by Public Storage at this location. Special thanks to TINA😊 for helping me obtain my unit. You were REALLY GREAT!

On a hot day Melanie was refreshing part of our moving experience thank you!

Melanie and Calicee are very helpful and kind! Will come back!

Alex was very helpful! My whole experience was a good one!

This is my second time to rent a storage here. And they are still pretty reliable as usual. Kenya is one of the best agents, taking me a tour and helping me on paperwork with full patience and smell. Great experience 👍

I am a brand new customer, have never used public storage before.The employees at public storage were very helpful and attentive. Darius answered all of my questions, showed me around the building, how to get in and out, where to load in, made sure my lock was working properly, showed me where to go on google maps when I arrive, gave recommendations, & informed me of what to be aware of when moving stuff in. I’d say A+ customer experience. Thanks!

Very nice and positiviTony was helpful with explaining about lease “ of month to month lease also very understanding and explaining then making sure that was taking care of all my storage needs

Its a great place with good employee

Very well kept facility and nice clean hallways. Staff was courteous and Bri helpful. Only reason for four stars was the second elevator was out of order with quite a few people moving out.

Building is Clean and very secure. friendly staff, easy to work with and approachable. Check in was quick and easy.

I rented a space from Positivi Tony. He was incredible, he had a wonderful personality and was extremely informative and helpful. He quizzed me on how to find my storage unit, LOL. I would highly recommend him if youre ever in need of a storage space.

Property is top notch. I wouldn’t want my stuff anywhere else in Minneapolis. Very hard working lady you got here as well. Tori was very friendly and professional.

I stuff here are kind and understanding and Soo very helpful... The building is in a hard to find location on a one way... Yet its clean safe and secure...Im blessed to have found this place and for a reasonable price... I have a car in the garage and a storage room... The stuff here is who make the place better and and happy there good vibes and cheerful attitude makes me not want to leave sometimes....I love this place and I highly recommend this storage facility to anyone and everyone I know or see that need a storage unit to come here to this one thank you Tina and trynese

It was an absolute delight working with Tina and Darius. They were efficient and friendly far beyond any customer service Ive experienced in quite a while. You guys rock !!

Donna was very professional, patient, and courteous while I did my first rental! I am very glad to have chosen this location.Edit : As I’m getting ready to move out of this location, I wanted to give an end review as well. Public Storage in Minneapolis treated me fairly, and the staff are still great at this location. They seem down to earth, and they are kind and courteous when handling clients.

I was very pleased with customer service, I will reccomend this location( Downtown mpls )to who ever wanna keep their possessions safe and secure.i will refer my family and friends.

Tha KS LaQuoia and positivi Toni. You all were very pleasant

The loading dock was so convenient for moving in and out. Great location in a busy city. Very clean. Tori and Trynese were very helpful and check out took like 2 min.

My experience with Cassandra was very helpful and my question were acknowledged and answer completely.

Had a great experience at this location today! I was in and out in less than 20 minutes, and the quick, friendly, and helpful service I received from the property manager, Alexander, was a bright spot in the midst of a very complicated and stressful move. Prices are very fair and the building is super clean and well maintained. I would definitely recommend this location to anyone looking for extra storage in the North Loop area.

I picked this location due to the convenience of its location. Its in the middle of my old home and new home.I will admit initially, I wasnt happy with the being unable to contact the location. I would call, leave a voicemail, someone would call me, Id be unable to answer the phone, call back and get a voicemail again! LOL I was supper frustrated, but we found out that they accidently had the phone going directly to voicemail. Problem solved!Customer service: Everyone I interacted with were extremely pleasant, professional and personable. They gave me options, answered all questions and fixed my problem.Service: They gave me exactly what I needed. This location is very clean and well kept. It has limited hours, since it is dtwn Mpls . Its located right next to Twins Stadium.. but if you know where JD Hoyts is located on 3rd and Washington, take 3rd like youre going to the freeway or like youre going to Twins Stadium, its on your right hand side and basically on the next corner. You have the ability to take care of all of your business online if youd prefer to not go in and meet directly with a representative.I would definitely do business again, especially if I get to interact with Trynese and Tony; they made it very pleasant and easy for me.

Even though I wasnt ready for to actually rent Alexander and Emily very professional and helped me with every step of the way determining what size unit I will need for my move. They suggested only products that made sense to me to use for our move and didnt try to sell us things we really wouldnt need. I appreciate their hard work and dedication to the job and I would definitely recommend renting here.

Thomas and Tori were fan freaking tastic. The property is very clean and secure. Amazing

Alexander, Kenya, Josh, and Ashanti are all amazing people and have helped me out considerabley. These guys know what they are doing and you can trust them to make your storage experience ad smooth and easy as possible. Thanks guys!

Very clean building and feels much safer than some other storage facilities Ive been to. Kenya was EXTREMELY helpful and friendly, and she explained how everything works very patiently. I appreciate knowing my stuff is safe under her watch!

Nice place but dont like how their prices fluctuate. They definitely dont keep the price u signed on for. Depending on the month, your price changes. Huge difference from one month to the next which I dont understand. Really bothersome

Man this the best place clean smells good great customer service

Great location. Good staff. Tori and Tina were very helpful at check-in.

I had a good experience when getting my storage unit. La Quita was the representative that got me signed up. Even though it was very busy when I arrived she was pleasant and helpful. This is my second time using public storage and Ive had great service both times.

It is really a blessing to have Tina work for you guys honestly such a caring heart my mom died in 2017 so it was a lot of controversy over my moms ashes they got lossed in this department twice and she retrieved them and held on to them for me I thank God for that woman thanks Tina so much

Alexander was extremely helpful. Even though we didnt get a unit at his building he did get us set up at another one fairly seamlessly. Kudos!

Amazing customer service!!! Thank you for the service

A big thanks to Alexander for helping me find the best storage unit for my situation. I just arrived in Minneapolis from California and had a 17 foot truck to unload. He helped me change units last minute as I realized we could fit our stuff into a smaller unit. He was thorough, professional and friendly. Thanks Alexander!

Fantastic service! The address sent me a few blocks over though in Google Maps. Check that and you should be alright.

I worked with Megan who was a new employee and a supervisor whos name I think was Tiffany. Both women were extremely nice. They made the rental process quick, and easy. Highly recommend. Great customer service ladies!

I dont normally google review but Alexander has been so helpful that I feel the need to! Dealing with a complex situation he has been the perfect person to speak with. Couldnt have asked for more and I feel in the best of hands with the team here. They have all gone above and beyond and I couldnt have asked for more!

The space was clean, fun to navigate, and the staff has proven themselves to be very helpful. Josh in particular helped make my move-in very easy. Big thanks to everyone there.

I met with Darlene to set up my storage space. She was very helpful and knowledgeable. The paperwork process went smoothly and quickly. She took the time to show me my unit, which was clean and perfect for my needs. Also I have a special circumstance with my items being brought in from California and she is working with me to have the movers come directly to the unit and unload. I live in Duluth so it would have been a drive to be there when the items are delivered. Darlene is a true professional and is very friendly. I will highly recommend the company to my family and friends.

Theres a lady named Donna she was very nice and understanding public storage has a charm she had people that from my point of view tried to make her lose her cool but she stayed very professional I would most definitely recommend this location to everyone I know because she stayed late just to help me with my stuff so miss Donna you go girl. Donna has outstanding customer service skills.

This location is excellent! A great friendly staff, easy to get to and very clean storage units. Some of the lower floors are being redone and not quite as nice looking but overall the facility is perfect for those residents who live in the downtown area.I had to empty my condo of some items to stage it for sale. Public Storage was easy find, use and no hassles at all.

Great place to storage and customer service

Tories, was fantastic. Great customer service.

5 star service!!

Really awesome staff. Made me feel right at home in spite of what had just happened. Big Ups to the crew!

Gary was super helpful! Very accommodating to us even though we showed as it was closing to head to our unit. Everyone weve come across while working there is super friendly and easy going. The location is great and couldnt recommend it more!

Well I recently moved to a storage unit and I had excellent service with the girls that work in the storage unit I will also recommend my friends

Thomas was such a good customer Service Representative and did a good job showing off the benefits at this location!

I love this place and the people who work here are AWESOME, kind, and the prices are fair and it always is so clean and smells like Pinesol. Thank you guys!!!

Its a nice and very clean storage with a lot of out going very helpful people cassandra and all the staff are very nice

Convenient location, somewhat easy to get in and out (new driveway), and friendly staff!

I had a wonderful experience with Alexander and ashaunti at your downtown location. As always Alexander was very helpful and professional. I actually was reminded of the great experience I had when he was at the Saint Louis Park location.

Having my furniture at this Public Storage saved my move to Chicago. It is close to everything, having load and unload docks for trucks with great space and parking. Custumer service is fantastic. Best is their great manager Alexander who maintains the property very well.

Ashanti was awesome. Showed me the place and helped me figure out what I needed. The facility looked clean and easy to navigate. I only wish their access hours were longer.

I love when Tina is here she is a wonderful person and great manager ❤️

Tina the property manager and her crew are amazing. Definitely must rent here!

Just rented. Love the loading dock in back. And Tory was amazing.