Quite honestly some of the best cookies Ive had in many years. Theyre fresh baked cookies are vastly better than their online delivery cookies. Thats not to say the online delivery or bad by any means, but once youve had the ones fresh to order theres no going Back. The peanut butter cookie rains Superior above all others in my personal opinion. And peanut butter cookies not even my favorite type of cookie, which says a lot.
They were out of the things I really wanted but it was close to their closing time. I was still very happy with the peanut butter cup and the m&m cookies that I got.
The SUGAR IS REAL AT THIS PLACE, I could smell it through my mask and it hurt my teeth... but them cookies though.... If you love a savory snack they the everything bagel cookie ..it is a must have the peanut butter are the bestest (I know thats not a word) in the whole wide world... I need a box for under my pillow.
Ordered recently, and while they did not have all the flavors I wanted at the time, Jason and crew were super nice to work with and accommodating. Delivery person was incredibly nice as well. Totally recommend.
Went inside this location and ordered a 6 pack of Deluxe Cookies, 3 Oatmeal Chocolate Walnut and 3 Triple Chocolate. Promptly was served and left the bakery. I proceeded home and open the box to find a completely wrong order! They gave me 3 Oatmeal Raisin Cookies, and 3 Triple Chocolate Chunk cookies. That was totally wrong. I tried to call the bakery but got customer service instead. They took my information down to give to the bakery and said I could go and pick up the correct order whenever I was near the location again. That was helpful but overall that is ridiculous to have the whole order completely wrong.
SO GOOD!!!!! I make it a rule to come here only when it’s that time of the month because they are soo good and that just makes them better. Cherish every single bite because you’ll miss it when it’s gone! I guarantee that! The cookies are served warm, and the ice cream is perfect! The softness of the cookies makes them perfect. I had French silk ice cream, and it was incredible. I just wish they had that flavor every time, but the second time I had moose tracks, which was also very good. The peanut butter chip cookie was the BEST EVER. I love coming here! Although the place is super tiny. The crowds are in and out very quickly. It’s super convenient and the staff is very friendly and help you order. It’s simple. It’s ice cream, and it’s cookies. What else do you need?!?ICE CREAM - 8/10COOKIES - 9/10ATMOSPHERE - 7/10LOCATION - 6/10VALUE - 9/10
Love the cookies. It is a very small place and easy to miss but the cookies are worth it!
Employees are non or Improperly masked. No gloves are worn. Cashiering and making orders while other employees watch.
Awesome staff very helpful and delicious cookies and ice creams. The cookies are fresh btw
Tried to go twice during regular business hours. Closed both times. No note on for with explanation. Checked FB page, no explanation - said open.
So delicious! My favorite sweet treat! And I get it delivered!
Cookies were great as usual but the service was not the best. And got home and didnt have the correct cookies
First time ever and the cookies were delicious definitely going back for more
The best cookies for a midnight snack. Or whenever u get a sweet tooth craving 🍪🥛
My experience was not good. The chocolate chunk cookie I received was hard and not very warm, I went back and the lady gave me another cookie that was harder than the first. The reason I am willing to pay $3.00 for a cookies is because it is supposed to be moist and warm. I did not get what I paid for.
Kind of over priced for small-ish cookies but they’re good
I paid extra for more ice cream just to receive the tiniest scoop two days in a row!
Insomnia used to be amazing. I went there a couple weeks ago and the cookies I got were hard as a rock. They tasted like they had been microwaved several times. So depressing.
Love the salt Carmel cookies!
Extremely busy tonight. I was a bit disappointed in the serving size of the monster sundae, but that may just be me...snickerdoodle cookies tasted great!
It was amazing my love and I went late night 🌙 ✨ 💕 date night and the service and product was great
Usually good cookies, but the delivery times are ridiculous. I live less than 20 minutes from their location and last time I ordered it took 2 hours and 15 minutes, and they got half of our order wrong. When you call they dont really know how long it will take, they told me 20 tops and it ended up being another 50.
Great service and food. Its a good place to stop by when youre in the area.
Mmmmmmmmmmmmmmmmm late night munchies... cant really beat that
Cookies was pretty good but customer service was horrible. The guy taking my order didnt even greet me and was rushing me with my order. After ordering he didnt say thank you or anything just walk off with an attitude. Didnt feel welcomed at the store at all; will be my first and last time going.
So good and long lines are worth the wait.
Amazingly good cookies!! I always get the white chocolate macadamia and its so warm and gooey on the inside!! Just the way I like them. As of covid-19, if you decide to pay with cash, bring EXACT CHANGE, and that its two guests inside at a time. If you decide to pay with card, know that the minimum amount is $3.UPDATE: You now can pay any amount by card since they have a card reader now!
Im torn on this place. The cookies are great and the service by humans is great but the website and delivery are just painfully broken, which ended up costing $16.I order my cookies and the order processes. And processes. Minutes go by. I get a text saying that I bought the cookies as a gift for someone, but this is not the case and I did not check the box that would indicate such a thing. Then, I get an email saying that the cookies were ordered and it gave me a tracking number, saying theyd arrive by 11:45, just as planned. I go back to the website and the order is still processing. After refreshing the page, I notice that the cookies I ordered were still in my cart. Odd.11:45 comes. I open the map to be greeted with something that would absolutely delight fans of Kentucky oriented cartography- Google Maps zoomed in on a random part of Kentucky. The map has no indication of anything relating to the order, whether that be the store location, my building, or the route. Is that where my order is going? Is it coming at all? Who is to say. The tracker, though, says its been delivered. I go outside to meet the delivery person and nobody is there. I circle my dorm building to see if its been dropped off at the loading area, which has happened before. Nope. I head to the neighboring building to see if its there, which again, has happened before. Nope. At this point, Im convinced that someone in Henderson, KY is being met with a very nice treat at my expense.Curious as to why I didnt get any texts after the first one, I check the number thats on the confirmation email. Its mine, but the delivery instructions say to contact my dads phone number. Chrome autofilled it during the sign up process but I corrected it. Not willing to go down without a fight, the number must have abused a JS bug and slipped into the order wherever it could. Oddly enough, my dad did not get any texts either, nor did he get any cookies. Perhaps they saw two numbers and got confused, so they contacted neither.Having given up on my first order, I order a second batch of cookies. Ten minutes later, and a full thirty minutes after my initial arrival time, I get a call from a number ending in 89. I have to screen my calls because somebody named Hasan put my number in an adult-only website. Hasan, if youre reading this, you should know that Best Buy is having a PS5 giveaway. Ill text you the skeevy link at your convenience. I pick up on a whim and I hear a man and a woman, the latter of which saying this will be her last one, likely referring to how many deliveries they plan to make, and the man says theyre right outside. I head out and theyre not there. I go to the neighboring building, the loading area, all of it. Nowhere to be found. No cookies either. I call the number back and it goes straight to voicemail. At this point its 12:45 and I need to study to make up for the lost hour.Finally, the second order arrives. Dillon, you absolute legend. I waited for him outside so I could wave down his car if need be. There was no need. The cookies were great and nearly washed down the bad taste left in my mouth by the whole ordeal. God bless you, Dillon.
Someone mustve went to sleep tonight because INSOMNIA COOKIES was closed at 11:35pm!!! Extremely disappointing considering I checked the listed hours of operation BEFORE traveling from Albertville.
Delicious cookie FAST delivery at 1am!
Who doesnt love warm cookies in the middle of the night?!
They took another customers order before ours when we were next.
Love that its open late and offers delicious food.
Great cookies pretty much any time, in person or delivered.
Not too much to complain about with cookies served warm and melty. I do, however, prefer my cookies to be less sweet and have more depth of flavor but, in a pinch, theyre great!
Never order delivery from this place. Absolutely terrible. Was never given a tracking number and lied about delivery times when calling to check on our order. Over two hours of waiting for our order with no delivery in sight. Unacceptable! Likely won’t visit this place or give them another dime anytime soon. Too bad because I loved getting insomnia cookies when I lived on UMN campus. Also never got off hold on customer service line to cancel/get a refund. Maybe you’ll have better luck ordering through Grub Hub/Uber Eats.
Its a very small place close to the university and always busy. Cookies are fresh, warm and taste amazing. Dint get a chance to try their ice creams, the options looked really good.Its open till late night which is a bonus when you are craving for late night desert.
Ordered a cup of ice cream that came with cookies and crumbled candy. The picture shown online was not true to size at all, and cost around $8. I left a support email and got a response saying I should receive a coupon for some free cookies, but never received the coupon. Overall the ice cream and cookies were very good but disappointed with service and $/serving.
They have good cookies, but theyre never open earlier in the afternoon, despite claiming they are.
This place has amazing cookies, but the wait isnt worth it. It generally takes 1-2 hours before they arrive. I believe their customer service over the phone is sourced out. So, when you call youre speaking to someone who is not actually at the store. All they can do is check the status of your order online. I have ordered from here during different times of the day and have mostly gotten the same result on delivery time. I did complain once and was given a coupon code that had expired. I have even tried calling in advance to ask how long an order would be and they always say 40 minutes. It is not 40 minutes. I would give them five stars if they had better delivery times and customer service.
Best cookies on this side of the Mississippi
They were out of bottled water and the employees were lackluster.
Do not go to this place if you are looking for good vegan cookies. They lie on the ingredients. If anyone knows a good place to get vegan cookies let me know !
Didnt get a chance to take pictures as we inhaled them.Daughter ordered a Bigwhich with double chocolate chunk cookies. Talk about a sugar rushWife ordered the same but with double chocolate mint cookies.I ordered the cookiewhich with double chocolate mint cookies with vanillia ice cream.I did puchase the 18 pack for my team tomorrow, that is what is photod.Staff who served us was friendly and helpful.Said for cookies the next day, warm for 15 seconds.Will try other combos when around their locations.
The. Wait. Is. LONG.Annnd not really worth it.
Best cookies in the city!! The peanut butter chocolate chip is not one to miss
Long line, short on cookies. Not the norm.
Didnt try anything fancy just had peanut butter cookies and chocolate chip cookies they were good but expensive imo
Delicious cookies however very bad customer service.
Had the chocolate chip cookie ice cream sandwich, very tasty! The name insomnia cookies derives from their late hours, but it should also be for the lack of sleep from longing more of their cookies!!
Really great cookies! Im a tough judge of cookies and I have to say their mint chocolate chip are the BOMB.
I ordered a cookie cake for my daughters birthday party, and it was good. It just was not as good as their actual cookies. I guess I expected it to be a little softer than it was. I love this place, though. I may not do the cake again, but the cookies are so delicious.
Awesome dessert spot
Cookies and ice cream, can it get much better? Insomnia Cookies offers a nice selection of warm and delicious cookies. If you need a little ice cream in your life, they also offer ice cream sandwiches or just scoops. Our kids had a great time picking out combinations that would be tasty together. Dont plan on staying too long though, the shop if very small and only has two seats. Otherwise you will have to snag some seating at the store next door. They also offer cookie cakes, which I cant wait to try on my birthday.
Very good cookies. They were soft and warm! I had the smore cookie and I loved it so much. Giving it 4 stars because not much ice cream to choose from, I would recommend someone this joint.
The best cookies for the worst of times. Always a day maker.
Who doesnt love cookies?! Plus these cookies are some of the best you can get in town and even better delivery is available if youre close to one of these delightful cookie factories pumping out delicious treats late into the night. Thats right these delicious sweet treats can be purchased as latrle as 3 a.m.
Amazing!! Absolutely amazing!! If youre lucky enough to see they have the Blueberry Pancake cookie, do yourself a favor & GET IT!! 😍
Pretty cool
Thank you for the rush order today. I called at 1030 am for 100 cookies and before noon I had warm cookies!! It was a retirement party that management choose not to do anything for her, so I called Insomnia and they delivered!! Great cookies, great service, great all around
It was my first time trying it, and I liked it! Not expensive at all!
Been twice in the past week 😬 ive only gotten the chocolate chunk both times, and theyre pretty good (first time i went, they were STRAIGHT outta the oven and super gooey.. delicious). its not a place youll wanna sit down and eat because theres just a couple stools by the window, and theyre usually occupied. the service is rather lackluster, but the employees probably spend most of their time selling cookies to drunk college students at 2 AM, so i get it.
Best place to get cookies fresh and hot. Open late. Always friendly!
DEEEEEELICIOUS flavors! Plus, 6 free for teachers! I feel special!!!!
Great cookies and ice cream are served here and really nice and polite staff
Ordered a six pack on a Saturday game night. Called an hour after ordering and was told my order was “just leaving now”. Called forty five minutes later and was finally told it was just leaving now but the late delivery was due to traffic after the football game, even though my order hadn’t even left the store yet. Be honest and just tell me you forgot my order.
Cookies and ice cream are excellent. Just overpriced. They are open late for the college kids that line up outside to get a late night cookie fix.
Super friendly staff, and great cookies!
Awesome service and delicious treats
Good cookies and great service. Would recommend. I tried the double chocolate chip cookie and it was very good!
Super nice & helpful staff feeding hungry nurses on night shift! Thank you!!
Had my first Insomnia Cookie today after lunch. I had a deluxe peanut butter cup. Holy cookie! It was warm, it tasted fresh, it was gooey, it was... out of this world delicious. I think it was the best cookie Ive ever had.I understand that Insomnia is open late and also delivers. Its a great idea near the college. I wish I had had one of these in my college town.Theres a small case in the front near the register that shows the cookies they have available. I dont see how you could go wrong with any of them. Theyre amazing! Expect to pay about $2 per cookie.
The cookies are delicious and I like that they open very late.
I love them...come all the way from st paul just for these cookies
I love their cookies BUT they didn’t add points for any of my purchases for over 2 months. They just said the point system is broken for over two months. I go there so often and sure I got at least 200 points. Choose an alternate guys. Anyway they’re expensive. Try to save up by going to another place.
Great and friendly service.
The cookies are good. I guess I just assumed they would have more options. Not their fault. Just my expectations. I imagined they would have a very large selection. Maybe options that I’ve never seen. But just the basics. And they ran out of the 1 option I wanted the most. Again, the ones I had were plenty good. Not good enough for me to make a trip back.
Terrible customer service wouldn’t except my 50$ bill I only had 16 cents coming back i would never go back
I would never kill for a klondike bar, but I would for an insomnia cookie.