They dont seem to want your business. I have them full model and part numbers for what I was looking for and the guy at the counter still acted like I was wrecking his day. At the launch about a week later and see one of their guys drop a new dinghy if the trailer right onto the skeg at the local launch, I asked if he needed a hand and he didnt even respond. This was probably a 25k dinghy that a customer would be getting and he didnt seem to care. Then he left his truck in the launch and proceeded for a test. Kind of bad launch etiquette.
Very helpful staff. Good inventory for your boating needs.
Great local Marine store. You need a quick part, they got them. Friendly staff willing to assist with your questions for the DIY folks. Been going there for years.
Low key professional place. Used them for years!
Great place. Very helpful, quality work.
Have to share with all. Took my 80s Mercury motor in for service a little over a month ago. Had motor tuned. Sad to say had to take it back the following week because the pin which controls gas flow from gas tank was not put back in. Though all was good when picked up boat & motor. That wasnt the case. Finally took boat out and motor wont run high when wide open. Next motor wont shut off when button on handle is pushed in. Shut off button was pushed in already. Only way to shut motor off is to turn idler all the way up for motor to choke itself out. Will not be going back there after second chance given. Waste of my time and money. Bad business wouldnt recommend. 😞😞
Needed filter for my mercury 90 hp, had part in stock competitively priced. Very helpful in helping trouble shooting fuel pressure issue. Great place- friendly
This gentleman has been in the business for 40 years or so and really knows what he is talking about. Hes not in it for a quick sale.We were shopping for a dingy. He talked to us, learned what we needed and made a suggestion. He explained why this was the best for our situation, then left us alone for a while to talk about it.When he came back and we confirmed that we wanted this floor model, he made sure we understood where and how much to inflate each section. He checked, and wasnt happy with the automatic bailer so took it apart and repaired it on the spot. He then showed how to deflate it, roll it up, and put it in a bag/cover. The first cover he put on it had a small tear that he noticed, we didnt. He went and got one without a hole. He talked to us about motors vs oars. He talked to us about foot pump inflating vs the bicycle tire style pump, etc.We were very happy with his advice and help. He was a pleasure to deal with.
Very nice selection of boats. Completely indoor sales floor. Service is top notch!
They did a great job fixing my boat. I will be going back for my boat repairs from now on.
Only have new small inflatable boats, but advertise as a full marine outlet. Not the right place to shop unless you want only this type of boat.
I bought a zodiac from them two years ago and John was great. Really knows his stuff and asked a ton of questions to make sure I got the right boat for my needs. Last year my 30 year old outboard started acting up. Tune up, impeller replacement, carb ovehaul was done quickly for a good price and it now runs like new.
Id give them 0 stars if I could. Their customer service is horrific. You cant even call them without them cussing, how professional is that? I will never give these people a dime to fix my outboard. They also need to take out Great American in their business name...
Nowadays, there arent many shops around like this one. I have never had engine service done there, but I have been buying vintage outboard parts from them for years. One of the only parts/service departments that will give any advice to a do it yourselfer. Most places wont give you the time of day unless your having service work done or buying a new boat. Excellent place for older Evinrude parts!
Took a long time to get parts and they appear agitated having to order parts for an old boat. They forgot to order some of my parts but made it right by shipping to my door.
The dealer was direct with facts an explanations as to why certain boats were designed or made a certain way. I found that John was very truthful, and wanted to be sure we received the boat compatible with the way we envisioned using it. I saw some of the reviews before going to the store and felt I had to write one because my experience was nothing like the negatives projected from some others. Great American Marine was knowledgeable on the boats they sell, the service and parts department are very helpful. I went to the store for a carb kit, they ordered it and I had it the next day. I felt everything was very reasonable and I have had no issues ever. I have been a customer of their store for over 9 years. I have been in numerous boating stores and I feel that Great American Marine has one of the best service departments in the industry. Sometimes i have been in the store when someone wants to fix something not fixable. That is not the mechanics fault, and I appreciate when someone tells me that a repair is not sustainable. I will continue to work with them. I love the Zodiac, Novurania, AB, Mercury, Avon inflatable boats. I have had numerous ones over my years of boating and I do not have to worry about a rubber boat boucing off my Formula. Best ribs in the market and great boats.
Been going there for almost 20 years.They are always ready to help and answer questions
Very helpful. My favorite Marine supply store
I brought my outboard to them to see what was wrong with it. $90 and they would be able to tell me. I came back to pick the boat up. After paying $90. We dont know what the problem is. Also, they seem impatient.
Yes they have rare parts for your motor but the old guy running it (maby owner) has no patience and is a complete dick. Dont belevive go ahead walk in with some questions. ........
Knowledgable place to get parts
I was referred to this company by another company looking for an older part for an outboard. I asked for pricing on two separate parts and it seemed like the guy was impatient that i asked for pricing. Terrible customer service and quite frankly, the guy was a big prick and very difficult to talk to. I will never call back to this store because of this phone call and will never give that store a penny of my money.
I never go any place else John is the greatest
They know their stuff!
Very professional and helpful