Great mechanics and team here! Car was fixed in a timely manner. Staff all very friendly . Hopefully my car wont sass me again but if it does, I would bring it back here.

Earlier this year I received a recall notice for my 2017 Audi A4 stating that the metal trim pieces on the door speakers can come loose and cut people, due to the sharpness of the pieces. I decided to wait and have this work performed once it was time for my 20K service.Fast forward to the morning I dropped my car off at Audi Minneapolis several weeks back. The car was registered in their system at 8:02am and let’s be real, they didn’t start working on it that quickly. Never the less, the car was complete at 9:47am. This all seems quite fast to me, but what do I know?Everything seemed fine for a couple weeks until one day I go to get out of my car and to my surprise my leg is cut by something and my dress pants are snagged. I look down and what do I see? A trim piece that is peeling away from the door and sticking out to stab people. I check the other doors and two more of them are in the same condition.I first attempted contact to Audi Minneapolis, but apparently it was of no concern to them and there is no response. I then contact Audi USA which was quite responsive. Even after a second attempt to contact Audi Minneapolis they still couldn’t respond to me. This was funny because the gentleman I was working with at Audi USA told me that they HAD received my emails, I guess they just choose to not reach out. Once they finally did, it was too little too late.Fortunately, we have three options for Audi dealers in the metro area and I ended up going to Audi Richfield (not owned my Carousel Motor Group), which was a great experience. I will certainly never step foot in Audi Minneapolis again, nor will my girlfriend who also owns an A4 and is new car shopping (previously at Audi Minneapolis).Furthermore, I am not sure how I feel about the Carousel Motor Group, if this experience reflects the level of service or concern they show when they not only completely fail at providing a service, but cause injury to a person and there isn’t even a hint of an apology from them. Going back to how quickly the work was performed, that alone may not have been cause for concern, but knowing now that they didn’t perform the recall work properly, I do question all the other work they did do. Can I trust the 20K service work was performed? What short-cuts were taken? We put a lot of trust in dealerships as we never really see proof of maintenance work completed.Overall, I don’t like to be ‘that guy’, but this has soured me on Audi in general and when my lease is up next June, I can’t see myself getting another Audi. Was my injury life-threatening, no. But, I would expect the smallest level of concern from a ‘luxury’ brand.

Pricing is abusive. No repair is priced as if it is being done with other items. Everything is a new item and priced as if it is being done separately. I paid $2600 for a tuneup. Check engine lite was on within 50 miles. New quote of $970 to replace the mass air sensor. Something that would have taken 10 minutes to do during the tuneup. I replaced it myself with an original equipment part for $136.This is standard operating procedure at Porsch. Don’t go there.

Arrogant employees, carousel motor group can not be reached by phone and does not respond to emails. avoid their dealerships

Bmw of Minnetonka is part of this group. During the diagnosis of my convertible top malfunction they broke two latches that will cost me $2400 to replace.They refuse to take any responsibility for breaking them!

Absurd pricing similar to BMW of Minnetonka