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Buerkle Acura
7925 Brooklyn Blvd, Minneapolis, MN 55445, United States
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Buerkle Acura
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Ko
Review №1

We had an awesome experience with Tyler. It was a last minute thing for us and Kyle took his time with us even though they were going to close up shop. The experience was great very quick in and out. Tyler keep us inform the entire way will be back for another car in the future

Tr
Review №2

Mark was our seller, he is great, on time, supportive. We had good deal here and was happy with the new car. Kelvin, the finance guy, was also great to give us better deal for payment options.

Ti
Review №3

We worked with Kameron on this Model RDX and he did a great job at presenting the unit, then when we picked it up, he spent all the time we needed to go over the use of the features and controls. We were in GREAT hands from start to finish!!!

To
Review №4

Excellent service as always. Great update communications with staff (Abby). Met all of my requirements.

Mi
Review №5

Purchased a used vehicle there and are very satisfied. Talk to Gregg and will treat you right.

Ca
Review №6

Such a smooth buying experience! Marc had the car ready for a test drive and was informative on the Acura I was looking at. The rest was a breeze. Thank you for all of your help.

ma
Review №7

Kameron was our sales person and he was great!Extremely knowledgeable, friendly and willing to go the extra mile. If you are looking to buy or lease an Acura, stop in for great service!

An
Review №8

We had a great experience at Buerkle Acura. Andy & Kevin gave us excellent service.Both are were very patient & knowledgeable.Were very happy with our purchase.

Re
Review №9

Wes is awesome. Not the typical pushy car salesman. He did everything he could to help me out. Even though I wasnt yet ready to sign a deal I would absolutely go back and work with him.

Al
Review №10

I purchased a 2021 RDX from Marc! He was VERY knowledgeable, friendly and helpful. He never pressured me like most cars salesmen do! The whole process was easy sailing thanks to David in financing. I am extremely pleased with the customer service I received at Buerkle Acura and highly recommend this car dealership to anyone searching for a vehicle!!

Er
Review №11

Wes did a great job, everything went smoothly! Kevin in finance helped finish up the paperwork and did an awesome job. Fast and easy. Great team at Buerkle Acura!

To
Review №12

The service director, Terry Rehm, is an absolute jerk... My car pulled to the left after I got my front strut replaced here. The service department wasnt able to fix the issue after three tries. The service advisors confirmed that problem persisted on each test-drive, and told me that they have had issues with their alignment equipment. After the third drop off, Terry spoke to me very rudely and tried to convince me that there is no problem with the vehicle. I asked Terry to test drive the car with me, to which he responded by email... We would not be able to correct a condition that we cannot verify. We noted this with the last two visits. Of course, you will not be able to the verify the problem if you refuse to test drive the vehicle!After Terrys inability, incompetence, and discourtesy, I called Acura Customer Service... They promptly set me up for a service appointment at Luther Bloomington Acura. Within a 5 min test drive, the engineer was able to confirm the problem. They did an alignment and got me back in my car in less than 2 hours.

Le
Review №13

Just purchased a used MDX from Buerkle Acura. Always use them so you can get the certified warranty. Gregg and Dave in finance were very kind, patient and knowledgeable. We are very happy with our purchase.

Be
Review №14

We had a great experience at Buerkle Acura. Tyler gave us excellent service and were very happy with our purchase.

Ma
Review №15

I contacted Pat Chapple to help me find a used Toyota and he did just that. He got my car in a timely matter and make the process easy for me.

Kr
Review №16

Best car buying experience Ive had working with Any and Team. I will come back to Buerkle Acura for my next vehicle.

Un
Review №17

Ill give Andy Phan 2 stars.4/5 star for communication and emails getting me into the Buerkle Acura to test drive and see the car. Great work with looking up both the car I was looking at and the Rav 4 they had in the lot. He helped sweeten the deal with $250 to sweeten the deal and oil changes etc. Im sure with 20 years of experience he could of helped me more knowing they needed to clear the lot for the next upcoming lot of cars.3/5 stars for hospitality. Great at getting to you and prying at your financial ceiling. If you are looking for someone who is a typical dealer, Andy is the guy. Also hungry to sell you the car and not much talking point besides pushing the sale.0/5 for morales. Came in 11/13/2020 to look at the Rav4. Test drove it and everything looked fine besides the rear view mirror and some scuff marks on the front bumper. Paid down on the car but couldnt wait for the finance guy (been waiting 30mins to 1hr) since there was only 1 and I had to work at 6pm.I decided to come back Saturday 11/14/2020 at 11:30am since that was their earliest time to check financing. Came in, didnt like the finance options and decided to use my bank loan. My bank closed at 12pm, so I couldnt get the check to pay them for the car until Monday (11/16/2020) at 12pm.Here is the reason I gave him a 0 for morales. After signing everything and walking to the car, I looked around the car 1 last time to check everything. Andy and I both looked at the rear passenger bumper and I was confused at the scratches and scuff on the bumper that was not there when I came in 11/13. From his body language and the way he reacted, he seemed surprise too. Being the dealer he is, he stated it was there from the first day I checked which is BS. He even tried to make it seem as if I was the delusional one by saying yeah it was there from the day I test drove it. If I made a fuss about the small scuff marks in the front bumper so why didnt I bring up this massive scratches and scuff in the back bumper? I stated I would buy a bumper from the toyota store and just replace it. He stated oh dont even need to do that, its plastic so just sand paper it and it will be like new.I just stared at him for 30 secs and took out my phone to take pictures while he walked back in. He told me to give him 5 stars before he left but I cant do that if he didnt earn it.Still bought the car since the engine is great and the transmission ran great with no whining noise. If you are looking for a typical dealer, Andy is your man since he only has his talking points (financing, great manager, $250 off, oil changes/wash). If you want someone who cares about your satisfaction and dont try to fake excuses about damages they made then he is not your guy. Thats my experience here, other may vary.

Br
Review №18

Worked with Andy and he did a great job. Easy to work with.

Ka
Review №19

Love this dealership. So helpful, no pressure sales and work with you on all your requests! Great service department also! Love my new 2021 RDX I purchased with the help of my salesman Greg Stoltman. This is my second buy from this dealership and wouldnt go anywhere else!

Ia
Review №20

One of the best car-buying experiences I have ever had. Easy process start to finish. Joe and David were great. Worth the drive, as they are not my nearest Acura dealer.

Sa
Review №21

I highly recommend Andy Phan!! I provided him the vehicle I wanted and was very transparent of my background (credit score, how much down payment, monthly payments etc.) he understood my requests and went straight to work, the finance process itself can take a full day or at least that was my previous experience at another dealerships, but Andy came back within 1-2 hours, he also gave me 2 other options – which I was extremely shocked with, because the last two dealers I worked with did not give me those options it was a complete dead end. I was losing hope getting into financing a vehicle or either going back to leasing. However, my experience with Andy was a complete 360 he actually cared and went above and beyond, he is very communicative, know-ledged, professional and easy to work with, he made the process seamless and simplified everything down to a T, I left a VERY HAPPY customer! Shout out to Andy Phan, thank you so much! Also, huge thanks for David Marschinke in Finance he stayed an hour past closing to help me finish my paperwork, thank you both for the team effort in making this happen for me, I truly appreciate it.

Pa
Review №22

I am writing today to let you know about my experience with your service department. It was my first time there and I had planned on just an Express oil change. Joey was my first point of contact and he set the tone for the whole experience! He greeted me and lead me through the whole process. He was exceptionally polite and eager to make sure that I understood the pricing and what to expect as far as my wait was concerned. He lead me back to the guest area which was clean and well equipped with beverages, snacks, tv and internet. He left me there only to come back about 15 minutes later to let me know what the technician had found. Everything was very good with my 2018 RDX but I was due for a couple of fluid changes and asked if I wanted to do them now. I explained I only had planned to stay the hour for the Express. This would have taken an additional hour and a half. He then offered to let me use a vehicle and come back latter if that would help. I was pleasantly surprised and agreed! As it turns out, I had just passed 30k miles and these fluids were part of that checkup. I appreciated Joey’s ‘creative problem solving’ by offering me the car! He was very customer focused and made it easy for me to choose to spend the extra money and time on maintaining my vehicle.When I came back, another service person helped me to the cashier, got my car, unloaded my groceries from the loaner to my vehicle. I forgot her name but she was excellent also - friendly, looked me in the eye when she spoke to me and seemed genuinely interested to help this transition go quickly and smoothly. What a great team you have! Thank you for making my experience so satisfying. I’ll be back!Best regards,Pamela E

Ma
Review №23

Glad we made the drive! Gregg was great to work with, was patient as we tested a couple vehicles, and were extremely pleased with our MDX. Will be telling everyone to stop by there if theyre interested in Acura at all!

El
Review №24

Did a great job of communicating with me and making sure that I had the car I wanted.

Ti
Review №25

Have always had very good interactions with the sales and service staff. This refers back to the old adage of If it aint broke, dont fix it. My first choice of dealerships when it comes time to consider a possible replacement of vehicles.

Mi
Review №26

Recently serviced our vehicle at Buerkle Acura and it was a great experience! Will be back for sure

Ta
Review №27

We worked with Joe to get our new vehicle. Everyone was very friendly and helpful!

An
Review №28

I recently was in the market for a new vehicle and looked at 3 different local dealerships for initial quotes. When Tyler from Buerkle Acura called me to share his quote, I was blown away by the difference they were able to provide me with versus the competition. From the beginning to the end of the buying process, Tyler was very informative, honest, and wanted to see me happy with my new vehicle I purchased, and made sure he answered every question I had in a timely manner. He did an outstanding job and the other members I interacted with throughout the buying process were excellent as well. I’m definitely recommending my friends and family to check out Buerkle Acura for their future car needs and they will no doubt see my business for years to come. Thank you!

Sh
Review №29

I have always had an excellent experience here and especially in the service department. They have always communicated during the process and finish the work at the quoted price or less if it takes less time to perform the services than anticipated. Because of their service department I am purchasing my second MDX. Their sales team is very good too, and the service is great.

Ma
Review №30

Great experience. The people on the show room really took the time to work for you and not make you feel pressured

Ki
Review №31

Buerkle Acura in Brooklyn Park has done it again! Found the right vehicle at the right time for the right price! Their professional sales and trustworthy service had us back in 6 months for our second purchase. We love our Acura MDX and Dodge Grand Caravan. Thanks to the great team for putting the deal together! It’s nice to finally have a relationship we can trust for our automotive needs.

Di
Review №32

Very bad customer service, wrong information provided by customer service. I was told that i can walk in for oil change when I called to schedule an appointment but they refused to help me with oil change when i was there at dealer. One of the guy told need an appointment as soon as i get there with out even i was being greeted! Bad customer service, i will never return to this Dealership location and I would not recommend any other customers! 👎👎👎

Je
Review №33

Experience was great! Andy Phan was a pleasure to deal with and the paperwork side went very quickly and was ready to go when we arrived to pick up the car.

Je
Review №34

I got a flat tire on my way to work. I called the dealership and Terry as always was very nice and helpful and got me right in. Once I was there Abby was the one who helped me and followed up on everything for my vehicle. She was amazing! They helped me get back to work fast and made my crazy morning a lot less hectic. Thank you!

Ra
Review №35

Excellent experience. Joe and Kevin were great to work with. Definitely recommend purchasing a vehicle here.

Ge
Review №36

This is our third MDX and are very happy. Nothing too fancy about it but the basics are great. Decided not worth paying extra money with other car makers just for a fancier inside look. It is roomy and has great features. Excited about the Apple Play feature the most! Hopefully will be as reliable as our other two.Our salesperson was Tyler and he made a sometimes stressful situation very smooth and positive. He was not too pushy and really listened to our needs. He was honest and did everything he could to give us the best deal and give us a positive experience. Our trade in value was a little bit of a battle but Tyler was a positive advocate .We left we a new car and feeling really good about the experience thanks to Tyler.

Ki
Review №37

I had such a great experience purchasing my next car with Joe Austin at Buerkle Acura. He was able to find exactly the car I was looking for. My journey started online where we were able to connect pretty quickly, picked several vehicles to choose from. He was responsive timely, attentive to details and connected me with finance department, Mellisa to answer several questions about financial purchasing process.I was provided as much information as possible to learn more about the car and the makers incentives. Joe was there not just to sell me the car but provide various options and nice service.Overall, great dealership and people to work with. I definitely recommend.

Sa
Review №38

We had one of the best car buying experiences at Buerkle Acura. Kameron was so knowledgeable and took the time to go over every option and question we had. We love our new MDX and would highly recommend Buerkle Acura to anyone looking for a new vehicle.

Mi
Review №39

Awesome people in parts dept. I asked for parts for my 2005 vehicle thinking they hsd to order....nope, while i was talking to the desk guy another guy was already grabbing my part and had it to desk before i knew they even had it. Always clean and polite front desk people

B
Review №40

Was a great experience. The process was care free and thorough!!!

Ni
Review №41

Really enjoyed working with Dennis and Melissa to purchase a car recently! They were professional and courteous throughout the entire process. :)

Ju
Review №42

I came in today today for a battery replacement which in real time takes 15 minutes so I gave them plenty of time till I came back *4hours later in the service department Gordy tells me how it’s so busy and I came in without an appointment. I called days in advance to bring in my car I even have your notification to prove it I showed it to Gordy to! who brings In a car at 1030 in the morning on a Monday without an appointment? you guys are comical! I dropped off my car and came back 4 hours later and it’s still not ready! This is by far my worst experience at any shop I’ve ever been to

bl
Review №43

Great people selling great cars! Gregg and Wes in pre-owned were friendly and helpful. Would 100% buy from Buerkle Acura again.

To
Review №44

The best dealer in town.. I have shopped, their service and sales are really great.. I have and will continue to repeat buying and servicing my Acura MDX only at Buerkle, so, has family and friends.

Jo
Review №45

Great Service throughout. Service staff were welcoming and conscientious, and Mark Schiller in Sales went way above and beyond. Will definitely go here for future service.

To
Review №46

We purchased a 2010 MDX from Pat C. about a month ago. He was so great to work with and helped us find exactly what we were looking for and in our price point. We had researched MDXs, but they also had a couple of other SUVS we wanted to test drive. Within 5 minutes of arriving, Pat had greeted us, listened to what we were looking for, and had us on a test drive 10 minutes later. We had been to a couple of other dealers, and the customer service was not anywhere near what we experienced at Buerkle. We would absolutely buy from them again.

St
Review №47

A Great Company to do business with! They made my Car buying experience simple and straightforward.. I found an Autotradrr listing for a used CRV that Buerkle Acura had. There were plenty of good photos and info on the site, and a quick call to Buerkle Acura answered the few remaining questions I had. I scheduled an appt. and it was exactly as described (Excellent condition) when I got there. In just a little over an hour, I was on the road in my new (to me) car..... Thanks to Wes and the team! Keep up the great work..

Da
Review №48

Marc Jaker and the Buerkle Acura team were very accommodating, and excellent to work with. Marc went out of his way to come in on his day off to assist us in the purchase of a new Acura. There are two reasons why this is my 6th vehicle Ive purchased from Buerkle. The first is the level of service and professionalism from the dealership, and the second is the outstanding quality of the Acura/Honda product. Great dealer, great products.

Sa
Review №49

I recently purchased a used 2016 TLX from Buerkle Acura and couldnt be happier with my decision. Dennis was beyond helpful and very patient with my indecisiveness and allowed me to come in whenever was most convenient for me to test drive a few different cars.I HIGHLY recommend their services and if youre looking for a great guide to help you make the smartest decision, ask for Dennis! 10/10 stars from me. :)

Ad
Review №50

The service here is awesome. All the staff are super friendly and the inspection + oil change only took like 20 minutes!

Te
Review №51

We had a great experience from our first step into Buerkle Acura. We had all of our questions handled, the team was respectful and honest. Great team to work with!

Li
Review №52

Very welcoming service department. Had a recall fixed and they did everything and more, finished work earlier than estimated, a bonus!!

YT
Review №53

Tyler Koens is phenomenal. He is very professional and able to explain all options available to help us decide purchase the 2020 Acura MDX. The account Manager, David is also very courteous, easy to talk, and very knowledgeable to explain the financial incentives. GO Buerkle Acura!!!

Ap
Review №54

The best service staff and very helpful - Chu (sorry if i spell the name wrong) was very accommodating and he went above and beyond to help me out to solve the problem in my car. Thank you once again for the great service.

Ch
Review №55

Dennis helped us reach a deal that we couldnt walk away from! We found the perfect vehicle for our family to grow into and Im so glad we did it at Buerkle!

Je
Review №56

UPDATE:I purchased an Acura MDX back in April. Shortly after, we began having issues with it. Abnormal issues that don’t generally occur in Acura’s. My vehicle was in and out of the service department for months and with lack of communication from the service department, it made the entire situation worse. Although the vehicle was under warranty, it was a huge inconvenience especially since they gave me a car in place of my mid-size SUV.After the 4th time of my vehicle being in the shop, seven weeks straight, I decided to meet with the sales guy that sold us the vehicle. When I explained the situation, the only thing they could “do for me” was offer me a trade in with $500 off any vehicle. He was very stand-offish and even flat out told us not to speak to a manager because they will do nothing for us.When we ran the numbers, I’d be losing at least four thousand dollars in dealer fees, taxes, etc. PLUS would have to pay *at least* six thousand more on a different vehicle due to limited supply.After four hours at the dealership, we decided to say our goodbyes, cross our fingers and hope that the service department would fix my vehicle soon.Because of the world we live in, we took it to google reviews, my 5 star review sat right below my now 1 star review, detailing our process and how we felt like we were being treated regarding the circumstances.We received a phone call from the General Manager the very next day. He sounded sincere in his apologies as he told us how they dropped the ball in every aspect of our dealings and he wanted to sit down and go over options.The GM offered me three different options.-Buy the vehicle back for every penny I had into it and walk away (minus MN sales tax)-A dealer credit for the full amount that I can take to any dealer of my choosing. (I wouldn’t lose out on sales tax that way)-A trade in at the Acura dealership with the full amount of money I had investedUltimately, I chose to take the money and run. While the GM was kind and genuinely seemed appalled at the behavior of his employees, I decided to take the loss and move on.I appreciate the solution Acura gave me even though I lost money on this deal. I wouldn’t say Acura makes terrible vehicles, just the one I picked was.You live and you learn.I just purchased a preowned 2018 Acura MDX on Monday from Wesley at Buerkle Acura in Brooklyn Park. I had looked at tons of different dealerships, whether they were Acura dealers or otherwise. This Acura dealership gave us the best preowned warranty available. Highly recommend. Wesley was lovey and low pressure sales although we were already sold on the MDX to begin with. Highly recommend

Li
Review №57

Wesley was awesome! I love my new car and Buerkle in Brooklyn Park is the only way to go!Great experience overall... I had been in the market for a car for a while and done some research and I felt confident purchasing at Buerkle.

Sa
Review №58

I highly recommend this outstanding dealership and its dedicated staff. Buerkle Acura is a great place to buy and service the car. My sales consultant is Tyler Koens. Tyler did a fantastic job putting me in a new 2020 Acura in the dealerships busiest Labor Day, ensuring that I am totally happy with a car and the deal. I would gladly refer my family and friends to Tyler for all the car buying or leasing experience.

Ch
Review №59

We got a great deal on a van

Ra
Review №60

The service department staff is very helpful.

Ve
Review №61

We just recently bought a used vehicle from here and it was our first time buying at a dealership. Everything went very smoothly and everyone we spoke to made sure we understood exactly what was going on. We didn’t feel pressured at all which was a bonus! We had a great experience and it was worth the trip from Duluth!

Le
Review №62

Pre-owned sales Wesley Leisner is awesome. If you want someone that is friendly and honest he is your guy. You cant go wrong with Wes, He goes above and beyond in helping us get into the car we need. If you need a pre-owned car look for Wesley Leisner.

Er
Review №63

Andy Phan, Pre-Owned Sales is an outstanding team member of the Buerkle Acura Dealership located in Brooklyn Park, MN. In 2018, both my son Brian and I purchased vehicles after meeting Andy through his work location. We were immediately impressed with his pleasant personality, kindness, and willingness to help us. He is not a pressure style sales person. Brian needed a different CR-V plan and he purchased a pre-owned 2015 CR-V and traded-in his 2016 model. I leased a new 2018 MDX Advanced from the new car lot inventory. Brian and I were so impressed with Andy that we both developed a new friendship with him. On March 25, 2021, I leased a 2022 MDX A-Spec that had been pre-ordered by the dealership. This was perfect timing for me to exchange vehicles after Andy had started the plan with an earlier phone message that I could test drive the 2022 MDX A-Spec. I quickly became educated that a 2021 was not being produced and also thought it would be much closer, if at all, to my end lease date before the 2022 would be available. Brian and I are thrilled with the vehicles. The new MDX A-Spec design is exciting and fun to drive. Andy has sold 3 vehicles to our family.I highly recommend Andy and this Buerkle Acura Dealership.

Do
Review №64

Andy is the best. Didnt push the addons very hard. Had MDX all cleaned up and ready to go at appointed time. Informed me that I could make $5000 down payment with credit card which made me a $100. Got the whole process done in prompt manner no waiting around. Thanks Andy!! Peace be with you

De
Review №65

This has been the best car purchasing experience of my life!! All the people are very professional and helpful. They went the extra mile to make sure the car was ready for me quickly. I live 150 miles away and definitely worth the drive!!

Ki
Review №66

They sold me a Subaru Legacy. Within just a few weeks I had to put over 4000 dollars into it and I got zero help from the dealership.

Ja
Review №67

I had a great experience here for buying my new Acura Rdx. I was able to work with a great selsmenJoe Austin and Kristy Desper,who made my whole experience pain free.Everyone was so friendly and helpful.Thanks everyone for your service.

Ma
Review №68

We had a great experience with Gregg and the financing team bringing home our Acura MDX!

Tu
Review №69

Recommend come see Andy Phan

St
Review №70

I hadnt planned on stopping but was in desperate need of a vehicle before the snow was flying. Andy greeted me as I was looking at the vehicles, showed me a few, let me take one for a test drive... When I told him I loved the vehicle but was pretty sure the price was a little out of range he said lets run the numbers and see... Lets just say I am the proud owner of a barely used 2016 Hyundai Tuscun! They even took my 2 trade ins without inspecting them! Very happy with the service I was given and will be going back when my other vehicle is ready for an upgrade! Thank you Andy!

Be
Review №71

While my actual car service was fine the customer service at the initial stage was terrible. The people in the service garage, where I dropped my car off acted as if they didnt want to provide me with a lender vehicle. Gordon was hesitant to give it to me to run the few errands that I needed too. His attitude turned me off and while I know I needed other services, I denied them, got my keys and called another Acura for the remaining services on my way home. Not friendly or welcoming and Im unsure exactly what he thought I was going to do with the lender car. I drove all the way from SLP to come to this specific Acura because I thought they were friendly, wont ever happen again

Ka
Review №72

Great staff and service. Convenient service hours.

An
Review №73

Ive purchased a few cars from Buerkle Acura over the years and go to Buerkle for my service as well. The staff are always incredibly friendly, helpful, and accommodating. Any time there have been items to talk about and work through, the Buerkle team is prompt, clear, and fully transparent in service, pricing, and expectations. The team focuses on delighting their customers and they do - I will return to Buerkle for my cars in the future!

Do
Review №74

Great prices on new MDX .

Pa
Review №75

Came in after an emergency tyre blowout. Their service department took great care of me, and as my issue couldnt be resolved today, they even gave me a free loaner. PS I didnt buy my car here either but we might buy our next one there.

Sa
Review №76

Great job in helping people with not the best credit score! They made the process smooth and easy finding everything they can to help and make sure the customer experience is beyond expertise. Once approved everything was fast and easy! 5 yrs with my tsx and now onto the mdx! 🤩🤩🤩

Jo
Review №77

Gregg Stoltman was terrific to work with! He knew right away what we wanted and found us the perfect car! Took a test drive and then made the initial paperwork quick and painless. They took extra time to fix up the car by buffing our scratches, replacing one of the side view mirrors and sprucing up the hubcaps. All this on a used car! Thank you Greg for not being pushy and just nice to work with. We’ll be back and will recommend you to our friends!

Ta
Review №78

I recently leased an Acura ILX and had the most efficient and seamless experience. I worked with Tyler and he was detail oriented from start to finish. Nice employees at this dealership!

Br
Review №79

Been buying here since 1999 or so. In over 20 years, I have only had positive experiences! Most recently with Chue Vang in the service dept. Mark Schiller is always on the spot when I get there too. Always trying to make my visit pleasant.

ge
Review №80

Dennis Andrews was really great to deal with. I was looking for an inexpensive vehicle. And he treated me like I was purchasing a new vehicle. He was very friendly, informative, and educated me on details of the vehicle. He just really went above and beyond. Which was so appreciated. Everyone at Buerkle was a pleasure to deal with. It was a very comfortable experience.

Ji
Review №81

Fantastic staff and service and in sales. Seem to always go above and beyond.Would recommend them to anybody looking for a really vehicle.

Le
Review №82

I was recently there for an oil change. They inspect the filters and found there was cat food in the cabin air filter. Apparently a mouse had been hoarding it from my bag of cat food in the garage. They wanted to charge me $40 to replace the filter and another $85 to clean out the fan area where cat food had now dropped. I said no (I can replace the filter myself in 2 minutes for a lot cheaper). I understand them not cleaning the cat food out of the fan/pump area, but what made me mad was they put the filter, complete with cat food, back into place. They could have at least turned it upside down to dump out what was in the baffles. They could have also cleaned out what they could physically reach with their hands. This would have been good customer service. I did not expect them to take it all apart since I had declined that service, but it was as if they left it as bad as possible just to spite me. After buying Acuras for 15 years and having them serviced there, I will not be back.

al
Review №83

The team at Buerkle Acura worked with my extended coverage people And all went well. They did a great job in a reasonable time frame, I’m very happy. Alternator/Battery and SERP belt. Washed my car and it looks great too.Thanks!

Ab
Review №84

I had such awesome experience purchasing my next car with Wesley Leisner. My journey started online doing research and came across Burkley Acura. When I was trying to see if I get pre- approved and sent my info. Within minutes I was reach by Wesley to set up a date to look at car. On the date from my appointment he was responsive timely, attentive to details on what I was looking for and connected me with finance department. We met with Mellisa to help me answer several questions about financial purchasing and provide me with a lot of information as possible with refinancing and the vehicle.Overall, Wesley is great person to work with and definitely recommend him.

Ed
Review №85

Very good customer service. I did not ask for a loaner, but they provided me one, almost brand new car with only 742 miles odometer. Awesome!

J
Review №86

Was online shopping for a Acura MDX and found exactly what I was looking for at Buerkle Acura and with the awesome assistance of Joe, I was able to move into a certified pre-owned 2017 Acura MDX! Joe was very helpful with my trade in, adding paint protectant and mud flaps. I told my fiancee that we would be back when its time for her to upgrade her vehicle.

Sa
Review №87

As always, I received excellent service. Everyone is so respectful, friendly and helpful!

Ol
Review №88

I bought a 2020 MDX with technology package from this dealership.I had an excellent experience. I was used to the Lexus dealership experience which is very good and high standard. My experience at this dealership surpassed the Lexus experience I recently returned to the service department for installation of accessories. The service advisor was very polite, professional and gracious.These are very good people. You are treated with respect and your time is valued.I highly recommend Buerkle Acura

Sa
Review №89

Friendly and helpful people. Great knowledge of all the whistles and bells on my new car

Me
Review №90

Needed to bring my car in to be serviced. The staff was extremely helpful and knowledgeable. Great experience all around.

Md
Review №91

Improve your customer service. Putting bunch of liars will not improve your business. If you eliminate them, you will not have to disturb customers. You will be able to gain confident. Thanks!

Se
Review №92

Working with Mark Schiller continues to be a fantastic experience. Mark fully understands our needs and parameters and then ensures we are looking at cars in our sweet spot. While Mark is our primary contact everyone at Buerkle Acura is great to work with and extremely customer centric. When we need to purchase a new vehicle Buerkle Acura is easily our go to choice. Thank you Mark & Buerkle Acura!

J
Review №93

Sold car the night before and didnt tell us until we got there the next day it was gone...not the way to impress customers

An
Review №94

We had a fantastic experience all around. Great, knowledgeable staff that did not pressure at all. We looked a few places and decided to purchase from Buerkle.

Lu
Review №95

I was extremely impressed by the quality of this dealership and equally important Tyler in sales. I moved to MN from NY and had high expectations because of how much i loved the Acura dealership there. Burkle has met and exceeded those expectations. Tyler was so kind and helpful every step of the way. Every single question we asked he either knew or would get the answer to me. Tyler also had amazing knowledge of Acura vehicles which was very pleasant to have. Tyler is a top tier salesman and will be getting my business in the future. I love my new 2020 tlx 3.5 AWD. Thanks again Tyler and thank you Burkle Acura.

Ca
Review №96

I had a very positive experience while @ Buerkle Acura working w/ Tyler Koens. He carefully explained all the Acura features, explained the leasing process, & answered all the questions that my son & myself had. When I came to pick up the vehicle, went through everything I needed to know to bring vehicle home. 3 weeks later, I came back to dealership & he put the new license plates on. Again, he sat down w/ me to go over new questions that came up after I had driven the car. He made me feel like all the questions were important & never rushed to answer them. Again, I left there feeling that Tyler had done an excellent job leasing me a new vehicle.

Ma
Review №97

I cannot say enough great things about Greg Stoltman at Buerkle. He consistently goes above and beyond to make sure everything is perfect - from before the sale to weeks after. If I have any issues at all I just call Greg. HIGHLY recommend working with him - he is so ethical, honest, and just a fun guy. We will come back!

Ni
Review №98

Sandy was fantastic, friendly, and knowledgeable!

to
Review №99

Great place good people

me
Review №100

This place is great! I found a Toyota Sienna in their used car stock and emailed on a Friday night! Dennis Andres responded right away to let me know the van was still available and was in great shape. The van was everything we were looking for. We dropped by on Saturday morning and Dennis met us there! Took a test drive and loved it! Offered us top dollar on our trade. We then met Dan Phillips the finance manager. He was equally as great! Went over things in detail with us and gave us many options to try and get the payment where we would be comfortable. Literally no sales pressure from either of them. Felt like they were truly just trying to help me get the car I wanted! Unfortunately, it came down to numbers for us and we had to pass and will need to wait until the fall to purchase. Not sure I will find another Toyota Sienna that has everything we want on their used sales lot when its time, but they will definitely be the first phone call to check! Thank you Dennis and Dan for spending the time on us! We truly appreciate it. This is what car buying should be like everywhere!

Information
100 Photos
100 Comments
4.6 Rating
  • Address:7925 Brooklyn Blvd, Minneapolis, MN 55445, United States
  • Site:https://buerkleacura.com/?utm_source=googlemybusiness&utm_medium=organic&utm_campaign=GoogleMyBusiness
  • Phone:+1 763-424-4545
Categories
  • Acura dealer
  • Auto parts store
  • Car dealer
  • Car service
  • Tire shop
  • Used car dealer
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:Closed
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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