Drove here to grab my new phone which I was porting number over after being there a while Seth the cashier told me I couldn’t take phone but number was port over that made no sense. I had to call AT&T back and have them set everything up where I had to drive to another store and get my phone. This was a ridiculous experience if he didn’t know what he was doing he should’ve ask for help.

Seth was very helpful with my situation. Very near store close hours and he was patient with the issue and fully resolved my problem so my service was restored.

Keep in mind I believe the in-store associates did everything they could and tried multiple solutions. I spent 4 hours in one of your stores (not counting wait time) trying to upgrade my phones and add a line of service. I ended up leaving without either. When finalizing my order and trying to validate my info, you seemed to have the wrong last four digits of my social. Attempting to correct this, your associate call customer service and was immediately informed that there was nothing he nor I could do to correct the problem. I then attempted to call customer service again on my own and was swiftly transferred to a closed office without a voice-mail (so hung up on). I am strongly considering taking my service elsewhere and am currently researching alternatives.

Customer service was outstanding, got my family new phones that work great

Friendly service, cristian and alex are great

Wonderful customer experienceClean store and quick service

The time I was there their customer service was very good I really appreciated their help and they answer all of the questions that I had at that time in moment

Great customer service.

Best experience Ive had at a phone store. The staff is amazing. I didnt get the typical sales pitch Im used to getting at most retail stores and they didnt make me feel any pressured to buy a phone. In fact, after I mentioned needing a new phone they focused on checking my eligibility to get a free one. The person who took care of me clearly knew what they are doing, they got me in and out in under ~15 minutes. Bravo to everyone there, they all seemed great, and the place itself looks nice. This might be the only phone store I would actually recommend.

Its just retail they cant help for any reason but to sell you stuff

1. Needs MORE FRIENDLY PROFESSIONAL staff2. Needs bigger selections of things. Walked in and the immediate display counts was basically empty.3. Their was (2) guys working, neither one greeted me when I walked in. One of the guys must of thought he was funny cause he kept trying to crack jokes. Me personally, if I want a comedy show Id go see one. If I have questions about service and possible purchasing an item, thats where the focus should be.4. When it was finally my turn,one of the gentlemen (not the wanna be comedian)came up to me. Did not introduce himself, but was pleasant. He answered all my questions and gave me tips on where to go and what to do.Im thinking about possible switching services. Can never get a straight answers about my bill, or how to lower my bill. Not only that, but there is always some new charges going up.Even though this location is in walking distance, I normally go to the store in Glendale or East North Ave. location. Never had a problem at either one those locations. This location 👎

If you’re lucky enough to show up here when Austin is working, consider yourself lucky. Easily, easily the most pleasant experience I’ve ever had in any phone store. Thanks dude!

Awesome crew there! Everyone was super helpful and had great energy. Made the phone the phone buying process easy and (dare I say) fun. Thanks Sabrina, Austin, and Michalea!!

Great service. Austin was the only person in 18 both in stores and on the phone that was able to solve an underlying issue with my account. Thank you!

Great help, clean place.

Was at this location a couple of days ago, person working was unsure of what services he could sell me I even told him what I had seen online and asked if it was the same at the store level( he couldnt answer!!) He seemed to be having a bad day . it will be a very long time before I will even consider coming back to this location, I will look somewhere that can give me better service.

I would recommend this store over any store in the city of Milwaukee. They are fast and have the best prices than any other company. They got me in and out in 30 mins they give you great prices and would go through with everything to make sure you get the best services you need and want. Your time wouldn’t be wasted if you go to this store.

Ty did a wonderful job of helping us transfer all our information from our old phone to our new one! She spent a lot of time helping us and we really appreciate this help.

Sabrina and Mike were very helpful on upgrading my new phone. Very informative and patient with all my questions.

I was very amazed with Sabrina, Razz the Manager as well as Adrenna ! They got me together with no hesitation and I am very happy with my service today.

This location is wonderful. All employees are helpful and provide excellent customer service. The manager, Skyler, is knowledgeable and easy to work with. This is the only location we go to for personal and business needs!

5 stars for the working manager only. AT&T otherwise has been incredibly frustrating.I broke my iPhone 7 and have been trying to upgrade to the 11. As there’s no physical stock at several of their locations, I’ve spent 4+ hrs over many days trying to order one. The system keeps messing up the orders and no one understands how to remedy it. Now I’m blocked for days from upgrading. It’s bizarre how difficult this process has been.

Extremely slow service, unhelpful staffs. I rarely leave reviews but the service at this store is ridiculous.I visited this store on a Saturday when there were two sales rep present. The sales reps were busy with their customers but there was no line in front of me. I waited 40 minutes, and a new sale rep walked back from lunch. This sale rep switched my plan back to prepaid plan (and with the help from other sale reps), however, he claimed that he could not cancel my apple watch line and directed me to call AT&T customer services to cancel this line. After I called the customer service, the operator told me that I need to go into an AT&T store and cancel the line there. See the frustration there? I wasted more than one hour to achieve nothing. This is ridiculous.

The cute little guy with elf shoes had amazing customer service. I highly recommend everyone to go to this store.

They are willing to help but they dont have enough access to take few actions for you.. and seem to lack detailed knowledge on few things.

This store gives great customer services.They are fast and friendly. Shout out to Chad, Clemente, & Ty best workers ever♥️♥️

Customer service is great answered all my questions and even set up my phone and everything so I didn’t have too. They were able to move my old number from my old provider (horrible sprint). The store is clean. The only thing is that it seemed there phone stock is limited and had only two iPhone watches to choose from.

Contrary to all the previous reviews, I received excellent customer service at this location. Agents were genuine, friendly, attentive and knowledgable. Transaction went smoothly, I left with what I needed/wanted and nothing else. They werent too pushy with the up-sales and promotions.New management seems to have implemented vast improvements.Bonus: this location has a dedicated parking lot.

I resisted buying a smartphone (I had what a basically a flip phone) until this week, so I was clueless about setting it up. Ty was amazing - she set up my new phone, transferred all of my contacts and patiently answered my questions without making me feel stupid. Everyone at the store was very friendly and helpful. If youre going to use AT&T products, I highly recommend this store.

I had a great experience at this ATT customer service branch! I walked in with serious concerns about my bill and Clemente and his fellow employees went above and beyond to resolve my issue. He took the time to understand my situation, got me in touch with the right people, told me what to say and what not to say, and in the end his work completely changed my status/experience with ATT. Highly recommend!

Tried calling customer service a couple of times, just got an automated response saying Please enter your remote access code.Then the call gets hung up.Edit: Walked into store, service was very friendly! The issue wasnt known to them, so no harm done

The staff was polite and helpful. I was greeted as soon as I walked in the door. Also I was glad that I didnt have a long wait before I was assisted with my bill payment

Patient, polite, and knowledgeable staff! Very clean store and explained answers to questions thoroughly.

So sad to see Skyler is gone, he left a well trained staff! Very pleased :D

Good store

Great store

I was there shopping around for some internet service.They are cheaper then some companies, and they are friendly and Knowledgeable about what on the open market and helpful and courteous of their guestsI would recommend this locationFor the best service.

Great customer service. 😀😊

I went to a different AT&T store expecting to upgrade my phone only to be turned away because the guy was clueless about the upgrade process.I then drove downtown to this location, and the rep here was extremely helpful, nice, and walked me through every step of the process and I walked out with my new phone in hand after earlier was told I couldnt upgrade for 3 months! These guys clearly know what they are doing over other close AT&T stores!Didnt get the name of the rep, but I saw business cards that said Skylar so if it was Skylar who helped me yesterday upgrade from my GS7 edge to a GS9+ kudos to you!!Only reason I am giving 4 and not 5 stars was because the wait was extremely long, about 40 minutes before I got helped. I did hear you tell someone else that only 2 employees currently work at the location so that seems like a management issue to hire on more guys.Thanks again!!

Very easy to find,the employee was friendly & very helpful,Help me to transfer data from one tablet to new one very patient & they open Sundays Too.

I almost always read reviews but never take the time to write one myself. I saw awful reviews for this store but decided to go because it was very close to me. After having a great experience with the staff, I made it a point get on here and speak up.The store was clean, I was helped promptly, and the staff wasnt too pushy with up-sells.

When I called the Ogden store at 1:41 pm on Oct 5, 2017 the salesman told me he had the LG Phoenix 3 Smartphone in stock. But when I arrived at the store at 7:30 pm on same day, it was not in stock. I explained what happened and asked the salesman to check again which he did. Then he told me to call ahead next time! This means he was not listening to me. After that I asked if another smartphone had a screen protector and he replied, No, but you dont really need it because if it gets scratched its only $100 and easy to replace. Then I was dismissed before I could ask about a stylus for graphic design. No apology, no attempt to sell me any alternative, no attempt to get back to me. I felt that he wanted to assist younger, or perhaps more affluent, customers instead because he seemed to have no problem listening and responding to them. So your experience at this store depends on who you are perceived to be, which probably explains all the conflicting reviews. Perhaps I should stay with Verizon.

Not smart people, seemed pissed... Switched from Verizon to AT&T, got my SIM card. but they didnt set up the network or anything so no internet or group messages just text and calling. they said it was working fine and there is nothing else they can do. I found out theres a bunch of setting that need to set up. I had to set up Mobile Networks Access Points manually, which would have been fine if they told me that thats what i needed to do. not oh it must be issues with your phone 1 out 5 stars, because they did get me calling and text, if there was an option for 0 stars i wouldnt select it.

Sonny and Chad were very helpful, patient, and hard working in helping me get a replacement phone in a matter of 2 days.

The store on Ogden has always had superior service,the staff is very knowledgeable

Had some great customer service from ty with switch to a new phone

Expert service ....resolved my issues

Excellent service. Knowledgeable reps who really know their stuff.

Great customer service the Young lady was very helpful and knowledgeable about the things I had difficulties with.

Great customer service and friendly staff

Rudest people ever at that store. If you are looking for good customer service.... go to a different location!

This is hands down the worst customer service you could experience. They have absolutely no clue what they are doing in this store. They are rude, not willing to help and not friendly. I would recommend going somewhere else cuz this place absolutely sucks. Do not waste your time cuz thats whats going to happen if you go in there.

Love the service att this att. Very helpful and friendly!

Great service. Great people who help you get exactly what you need.

Very good customer service, helped us with a problem we had for 2 months in a second i recommend this store for anyone

Great service! Thank you!

Man had a attitude.He was looking at me crazy like I couldn’t afford the items acting real racists

Manager is patient and knowledgeable.

Outstanding job with the service for me.

Im an existing customer with AT&T and recently visited this store to buy a pre-paid connection for one of my friends who is new to the country. The sales person after taking all the information and spending around 10 mins with us, he then mentioned that they are out of SIM cards and will arrive later in the day. We wanted to know if we could come later in the day to purchase it as we needed a new connection that day .. we started checking when the SIM cards will be available to come back gain. The sales person was very rude to us and with a weird attitude said Just come tomorrowI know the next nearest store is 10 miles way but I still drove all the way and bought it from a different store. Please do not encourage rude salesmen.

They dont take cash to pay your bill and one of the machines was out of order to pay with credit 😫😡😩

Great products! Amazing service!

Sonny and Ryan really helped with my tech issues and would definitely recommend them

Extremely excellent service.

Great staff. friendly, helpful, and knowledgeable

Very slow service. They only had one guy working, and spent 30 minutes assisting a helpless blonde as the line stretched to the door. Left without the line advancing one person in search of a different store.

I felt very unwelcomed in this facility. The guy at the register, was uninviting and turned away my business, and told me I should go to another store.

Prompt service very friendly customer service.

Awesome customer service! Above and beyond!

Short staffed but helpful.

A little slow compared to north Ave location

Really poor service. Staff was rude and dismissive and left me to talk on the phone with a rep, which I had done the night prior. My issue was not resolved and I hope I never have to go back.

Great service, fast and friendly.

This store location dirty and sad looking. The available employees were not very helpful. I ended up buying online.

The guys there are great

Came in with a problem Sonny was very kind and helpful.

Terrible Store. Poorly Managed Company. Avoid at all costs. Go to a Corporate store, not an Authorized Retailer.

I wasnt acknowledged when I came in, but other people was. I felt the segregation in this establishment. Ill keep my Android.

Bad customer service

Awesome quick friendly service

Helpful staff

Really excellent experience there!

Ted L was great

Paid bills

Great service

Pretty friendly.

Understaffed, long wait times & had a unprofessional experience

Helpful in explaining

Very long wait time

Slow service

No comment

Excellent service.