Shauna was exceptionally professional and assisted me with what I scheduled my original appointment for and to help with an additional service! Great service any time I come by!

What a nice experience! I wouldnt typically visit a dealer for car repair but decided to take my car to Russ Darrow since I had purchased it there. I received excellent service, car is running great and I feel like the price was fair. They didnt try to pile on extra services and I had my records handy to confirm what was needed. I would definitely visit them again!

Chris in service helped us out with our 2018 Honda Odyssey. Couldn’t have gone any smoother. Great service and quick turnaround.

Service Advisor Rachel was wonderful to work with! Very friendly and professional. I also like the fact that the building is brand new and very modern on the inside.Great job, I’ll be back for sure! :)))

I appreciate the friendliness of the staff in the service and the cashiers department! Thank you for the good vibes!

Outstanding customer service and maintenanceClearly explained the required maintenance and compared costsHighly recommended

The day I went to Russ Darrow Honda to have my car looked at, there was an all female team in the office! Angela was so kind & helpful, and she was extremely knowledgeable. I just moved to Milwaukee & will definitely be using them every time I need anything for my car.

Avoid this place.As a polite Midwesterner, it takes a lot for me to write a negative review. Russ Darrow Honda got me angry enough to do it. We inquired about a car online and received a quote and setup a time to meet at the dealership. At that time (noon) there were 11 listed in stock. By the time we got to the dealership they told us 10 of the 11 had sold that day. Right... That is the point we should have turned around and left.Unfortunately for us, we didnt. There was one model left and we trekked out there so why not check it out. Even though it wasnt exactly what we wanted we decided to see what a deal would look like for our trade-in. That is when it got really offensive.Even though we had priced out our trade-in on 3 different services, and with other dealerships, Russ Darrow undercut the estimates by $4,000. When we showed that we had researched what the value was, what their carrying costs were, and what they could sell for, the deal-making turned. Al, the sales manager, tried a few more tricks but ultimately knew we couldnt be fooled.This is where it gets really crazy. Deep into the back-and-forth Al comes over and says we cant make a deal because he just discovered that the car we were looking at (with 90 total miles) had in fact been in a serious accident with damage over 10k. This wasnt disclosed until they knew there wasnt a deal to be had.That level of deception within the first 70 minutes makes me worry about what happens on a regular basis. There were a handful of salespeople just wandering around and overall the place was quiet.We went to another Honda dealership in the area and immediately got full value on the trade, a transparent set of terms, and a quick deal done. The second place was packed, busy, and pleasant. I dont know why Russ Darrow thinks these short-term tricks will work in the long-run.Try being honest and respectful of your potential customers time, it might just work.

The buying experience was fast and easy but I also came prepared. Your salesmen was nice but the test drive wasn’t. I loved the car but it was disgustingly dirty. And even when they cleaned it and got it delivered the ceiling in the back had what looked like projectile vomit that had dried on the ceiling so I had to clean that myself. I thought they would have cleaned the whole car or at least tried.I told my salesman to be at my house about 9:30/10 and he didn’t arrive until 10:40 not sure why but he was nice though.

Took my 17 year old to get her first pre-owned. She had found on website. Car was still on lot. Sticker price was out of budget. We left and looked at all the other places around them. Could not find anything.Daughter looked online again for car- listed 3K below the sticker. Went back talked to same salesman (Chandler, very professional and very nice guy). He asked us what brought us back and simply saying we want the online price- we got a car. They hold true to their word. Car is decent, does need work, but is a good car for a first time car.Would recommend Russ Darrow.

My salesperson, Leisa, was fantastic. A pleasure to communicate with, and I felt that she really cares about her customers and loves what she does.The GM (George) on the other hand, just wants to listen to himself talk. I called twice and spoke with him. Not once did he truly want to listen to me and my questions/concerns. Rather he went on with long-winded answers that never really addressed my question. Hes very old school and buyers these days dont want that. After two phone calls with him about an issue I had with the car on my drive home (certified used by the way), I was left with a negative experience at this dealer.The price of the car was great. They dont negotiate, but I knew that I was getting a value.My finance person, Shannon, was great to deal with as well. There was a hiccup though in the fact that I was told prior to going to the dealership that they had a financing option that could beat my credit union. Well, they couldnt do that after all. Were they trying to pull a fast one on me, or was it a honest mistake? Well never know. Fortunately Shannon wasnt the person that made that promise to me, but unfortunately she was the one that had to deal with the extra legwork to come up with a better rate than the 3.99% they tried to slide by me.

Great customer service. Fast, easy purchase. Everyone was helpful and efficient. Would definitely recommend Russ Darrow Honda to anyone that is in the market for a new vehicle. Ask for Johnny!

Rachel was the best! Great communication and customer service!

I always have a good experience with Russ Darrow whenever I am scheduled for oil changes. Service is fast, friendly, and affordable. Also, the waiting area is spacious (very necessary during this pandemic) and comfortable. This morning, I was serviced by Amerikus and she was very knowledgeable, answering any questions that I had, even providing me with service recommendations and price estimates. My oil change was scheduled for 8:15am and I was out (with a carwash) by 8:45am. Exceptional service.

Went there to get oil and automatic transmission fluid changed on my 04 CRV. The service advisor, Shauny, was the most awesomely professional and personable person. She explained the multi point inspection her service team did for me w no pressure. They were quick and efficient. Wonderful experience for sure!!

I brought the car in for an oil change and took a quick walk. When I returned, it was completed. The service personal were friendly and thorough. They answered all my questions. All in all, a surprising and refreshing experience to start my day.

Our salesman Michael made the process easy and took time to go over all of the vehicles features.

Good basic service. But they go above and beyond. Had a rattle coming from somewhere underneath. They took a look and found a trivial problem. They fixed it with no charge! Darrow knows how to keep customers coming back. I know I will!

I always enjoy bringing my vehicles to this dealership for service because theyre very polite,extremely courteous and always perform service in a timely fashion......keep up the GREAT WORK...

Russ Darrow at 10851 W Metro Auto Mall, Milwaukee, WI 53224.I’ve had one of the worst experiences buying a car at this location I’ve ever had. Check them out on Yelp, it’s spot on. If they didn’t have the car that I wanted, I would’ve walked right back out of the door. I drove over four hours out of my way and arrived at the dealership a few hours before they closed. I took it for a test drive and we chatted with the salesman for a while. Rowley was nice, but seemed deceptive and dishonest. I was disappointed. It was getting late and I told him there’s one other car I’d like to check out and I’d get back to him in the morning. Well, they jacked the price up overnight by almost $800 and claimed that it’s out of their control because of “live market pricing” that the price went up BUT they’d honor yesterday’s price. UNTIL, I declined their extended warranty. The car was a certified pre-owned car, why would I need an additional warranty on top of it!? It would’ve cost an extra $1,900! If you didn’t know, extended warranties are a big money maker for ANY dealership. That was the whole reason I wanted it because I wouldn’t have to pay extra for an extended warranty that has so many fine print exclusions. The finance representative went back to his office and came back out and said he can no longer honor yesterday’s price and the salesman said that because we’re not local they couldn’t honor it. Then the salesman took me out to the car and gave me $200 “of his own cash” to bring me back inside. I watched him go to the cashier and take it from them, not that it matters. It did help offset them jacking up the price a little. Their ethics are nonexistent. I was at the point where I didn’t even want to buy any Honda ever because of my experience with them. Are other dealerships trained the same exact way by corporate to be deceptive, dishonest, and arrogant? If it is, I’ll never buy another Honda again because of the lack of ethics.Here’s a little bonus! They were trash talking the other dealership that had another car I wanted to check out saying that they sell a ton of cars they buy at auction that have flood damage. Van Horn of Ocnomowoc, WI to be specific. They told me that I really need to check over their Carfax because I’m going to get “screwed over”. I researched both cars before I went car shopping and both were spotless, not a single thing wrong. Me “getting screwed over” was such an ironic statement coming from them. I ended up buy the car from Russ Darrow but it was simply just a transaction to them. They could care less if ever did business with them again. While I was waiting to get my financial paperwork ready to sign, Rowley, my salesman, told me to go wait in the service department waiting room because his other customers came in and he needed to take care of them. Rowley was decent to talk to, I’ll give him that, but I didn’t feel like a priority. They could clearly not care any less about us, especially the manager and financial representative. ANY of them. The only one that was straightforward with me was the kind lady that helped me sign all of the loan paperwork. She was quick and courteous. All of the rest of them, not even close. Once I said I’ll take the car, they got the paperwork together as fast as they could just to send me on my way. They said all they had to do was clean it up quick and I’d be set! They only ran it through the car wash. The center counsel had soda, juice, and crumbs in it and an old towel left in the trunk. Their “we’ll save you time and money” slogan is such a blatant lie. So, take this as a “buyer’s beware” warning. I love the car but hated the experience. Glad it’s done and over with.

Shauny was magical! The whole team was lovely and I’m definitely coming back for my next oil change! Thank you Russ Darrow Honda!

I have take my CRV to this particular Honda dealer ever since I bought it from there. For all my services, everything.This my be petty but I’m a little disappointed at the fact that this go round my car wasn’t washed like normal, seemed like it was only wet from the rain, it wasn’t vacuumed like in the past and my windshield wiper fluid was empty. On top of that, as soon as I drive off the lot I had a notification my tire pressures were low. How???Again may be petty but when it’s something that’s been done then not, it’s frustrating

First oil change on new Honda Pilot purchased from this dealer in March. Terrific experience. Treated well, no upscale pressure. Very happy with service received. Highly recommended.

Exceptional service and care. Competence is common, skill easy but it takes a lifetime to build and nurture the right attitude. You cannot build it overnight! The work quality is outstanding, but thats a given. This office has never failed me and I come back everytime! Thank you to all staff! Angela, a few months ago and It was Jay this time... 👍Edit: Add on kudos to Shauny this time!

Very friendly staff and very nice facilities but be knowledgeable and don’t be afraid to ask questions. My first visit was excellent! My second and third time I was told that my daughter’s car needed a high priced part, but when pressed and asked more detailed questions about other options, then I hear other options that would solve the issue without breaking the bank. In one case just buying a new gas cap would solve the issue but I was recommended a costlier option. Again, be knowledgeable and don’t be afraid to ask detailed questions. I’ll probably find a new Honda dealer as I’ve lost faith.

I thoroughly enjoyed, yes, I said enjoyed buying from Russ Darrow and from Mike Tuler. The trade in was a good, fair price, the vehicle is exceptional. Id highly recommend them to anyone looking to buy.

Awesome job all around. Ease of scheduling appointment and the work on my vehicle was completed before the estimated time given by the technician when dropping my vehicle off. Also, very clean environment! Great team at Russ Darrow Honda!

Great customer service! No push sales is what I like most about them. Brian was amazing as always. Another best thing is they send you discount coupons so that you can use it toward the service order. Thank you Russ Darrow Honda! Will be back soon.

Good service from the front desk to performance of my vehicle. Chris always greet me with a kool- aid smile.

Everything went great on our lease (2 vehicles). Sales and finance were all quite well versed and knowledgeable. All in all a pleasurable experience and I would highly recommend

My service experience was bad enough that I’ve decided not to bring my car here any longer and I definitely won’t be buying my next car from here (after buying my last 2 from Russ Darrow).First visit to fix back hatch – they don’t have the part. Understandable. I book an appointment for a few days later and leave. So far, no issues.Second visit to fix back hatch – I get up early to get there early so I don’t miss too much work. 30 minutes AFTER I get there, they come to tell me that the part never arrived. What? You didn’t check that before I drove there EARLY in the morning and missed work?? Why isn’t checking to see that you have the parts you ordered for a return appointment something you do BEFORE your customer arrives?Third visit to fix back hatch – I emailed the day before to make sure the part was there so I didn’t waste any more time. It would have been nice if they had reached out to me to reassure me after my previous visit, but whatever. I just wanted my back hatch to open. They replace the wiring that they thought was causing the issue. BUT that wasn’t the whole problem. The button the wiring controlled was also shorted out. I would think that if you have wiring connected to something, you would check that during your initial diagnosis too. You know – this wiring is shorted out, I wonder if it shorted out what it is connected to also? But no. They didn’t check that so now I have a new problem to fix. And now I’m scheduling appointment number 4 to fix my back hatch.Fourth visit to fix back hatch – finally done.Now, here comes the really insulting part (although visit #2 was pretty insulting). Three days later, I get one of those standard follow-up emails to rate my service. I give it the lowest rating possible. It is only AFTER I reply to that email that I get a call offering me some free oil changes to compensate for my time. Where was that offer when I was there 3 days earlier? Or when you wasted my time on visit #2 when you didn’t have the part? No thanks. I’ll take my car elsewhere from now on. Your free oil changes are not enough to make me ever want to come back.

Not only did they not honor the online quoted price for a new car purchase, they added a $5,000 upcharge to the price. Super shady business and terrible customer service!

Derrick Wilson is the go to guy! He definitely made nothing into something, got me out of my clunker & into a new 2018 Honda Civic. Now my pregnant fiancé will let me come home again. Lol

Would highly recommend this dealership. They were very transparent through the whole process and I didn’t feel at all as if I was dealing with a “car salesman”. Michael Tuler was exceptional! He was extremely knowledgeable, very professional, and his friendliness came across with such a genuine feel. There was no hidden, sneaky tactics by himself, the sales managers or finance as is the case with some (unfortunately most) dealerships. I also was in and out of there with my new car in less than 2 and a half hours as a walk in!

Went in for a oil change and tire rotation. Everyone was super nice and kept me in the loop about the status of my service. Would recommend to anyone

On 29 March 2021 I was in the Milwaukee area and my maintenance minder came on that it was time for an oil change and tire rotation. Not being from the area I googled Honda dealerships. The first one that came up was another dealership in the area that I will not name. I went there first and as soon as I got out of the car I was turned away by the service associate saying “if I didn’t have an appointment that I wouldn’t be seen”. Didn’t even try to help me.I then went to Russ Darrow and was greeted by Chris B. I explained to him that I was only traveling through the area and needed an oil change and tire rotation. I said I didn’t have an appointment and would wait or possibly come back tomorrow if it worked better. Chris understood my need and said “don’t worry we’ll help you here”. I didn’t mind the wait at all, it wasn’t even long. Chris was so helpful and kind and just a great human being. Thank you for helping me out! The best part was they didn’t mind my doggo that was there! Great service! If I’m ever again in the Milwaukee area I know where I’m going for my Honda needs!

Lesia is the best! Second car I’ve purchased from her and will be back for a third. FYI- I never post surveys but for her… yes!

Johnny Robinson was more than helpful showing me all the features of the cars I was looking at. I didn’t feel pressured at all. Enjoyed a salesman-less test drive. When it came time to discuss purchasing I again felt no pressure. The manager Steve even joined in on the conversations to work with me to do everything he could to get me where I was comfortable with the price. It was an excellent experience!

Very shady. Their online advertised price didnt include their dealer add-ons which increased the price by multiple thousands, and they wouldnt take them off. Wife and I left and bought a Subaru Forester elsewhere at MSRP the next day without the $2500 Scam-o-nize paint protection package or the $500 mud guards. Unfortunately I had already given the Honda salesman my phone number. Never used to get spam calls but now 2-3 times a day I have someone calling me about my cars extended warranty. Also - DONT TOUCH MY INFANT! Horribly inappropriate and especially so during a pandemic. The experience was terrible but I learned to avoid Honda and Russ Darrow.

Terrific service and selection. Everyone made purchase and process easy!

Found Honda Accord online thru car search website. I was connected by Russ Darrow Honda about it and I explained what I was looking for and comparing to before I would make a trip there.Well I drove there and found out that the car was a wreck. Failed multiple safety checks. I wish they would have told me thru email or phone.I find it appalling that they would post this car on their site or other used car sites and not be upfront with all of the safety issues it had. I will not do business with a Russ Darrow dealership because of this horrible experience. Even with our new cars. This car was supposed to be for my 17 year old. And it was completely unsafe.

Al C (sales manager) and Lesia (sales person) are a must see when shopping for your next vehicle!! They are an amazing duo. I’m happy with my new Honda HR-V

I called and got a same day appointment for an oil change. I was in and out within an hour.I always take my vehicle to Russ Darrow, Honda or no Honda. Great service team!

Maddie did a good job, had a quick and accurate inspection for my car.Thank you Maddie!

The service writer Jay was really easy to talk to made everything very clear

Normally I wouldnt have gone to a dealership for service but my VSA light came onto my dashboard and figured a dealership would have a better time diagnosing the problem. Chris Berger was super helpful on the phone so I assumed my decision to go the them was a good one. Instead of just doing the job asked, the mechanic, Rangel Lopez, continued to badger my boyfriend into SELLING my vehicle. Wildly inappropriate and unprofessional, especially when the offer was completely insulting because the car is worth 4x as much as his pathetic offer. I understand its a dealership but continuing to ask your ridiculous offer when its been declined multiple times is tacky. Granted they found a problem with the timing chain, but due to their complete unprofessionalism, Ive taken my business to fix that problem elsewhere. I cant speak for the other mechanics or workers there, which is why this is getting 2 stars, because Chris was super helpful. But if you happen to receive Rangel as your mechanic, get ready for 2+ hours of inappropriate behavior and time wasted.

My appointment was for 9am. Upon arrival a gentleman named Jay was very friendly and helpful. He explained every question I asked in laymans terms and even found a discount for the services my vehicle required. He told me it would be an hour. It was exactly 1 hour. Since it was my first time there, I received a small tour as to where everything was. I would highly recommend this dealership and Jay for your car needs.

I go at 6 pm they give me a Purchase Agreement to take it to my bank to make the loan, I go to my bank the next day at 9 am to do the loan process, at 10 am I arrive at the dealer with the check with the amount that the seller had put in the Purchase Agreement and they notify me that the value of the car had risen 1000 dollars more, in the process of writing the check at all times I was in communication with the seller Mike Tuler and at no time did he notify me of the increase in the car price.

Hands down the best buying experience I have had. Derrick was very knowledgeable and helpful during the purchase highly recommend him. Josh was also very professional and got us to a price that we are extremely happy with thank you so much! Shannon in finance explained everything in detail so it was easy to understand and did it in a speed that didnt keep us around to long which was much appreciated. Couldnt have worked with a better team at Russ Darrow Honda simply the best.

The customer representative I had her name was Rachel. She greeted me with a smile and was very professional and nice.

10/10 would recommend them and go with Ken and Darlene! They were great with us. Helped with our 2021 Honda CRV Touring, got it at a great price. They were a breath of fresh air after what we had to deal with at Honda Racine. Not only did they give us a good deal on our 2021 Honda CRV but we also bought a 2021 Honda Accord that same day at a great price as well.10/10 Russ Darrow Honda1/10 Honda Racine

FRAUD ALERT! FRAUD ALERT! Russ Darrow Honda is the epitome of sleazy, scammy car sales.We went in to look at a CPO CRV with a listing price of $18,987. We test drove it and liked it and were interested in trading in our vehicle. While we sat around for 30 min waiting for their appraisal on our vehicle, we were surprised when the salesman came back and told us that the price on the CRV had increased to $23,000. For all the other stuff that they did to it and added, apparently. When we questioned this, the salesman said, well, we can take off the new tires we put on to make the price lower. Is this a joke? THE PRICE IS LISTED ON THEIR WEBSITE AT $18,987 (and still is at the time of writing this review.) Why would they have not told us about this price increase when we arrived? How did the price even increase? I know! Because we told them we would not be financing and paying cash.These people are dishonest, scammy car sales people. No wonder the future of car sales is Carvana and similar companies, where you dont have to deal with all the ridiculous things you think of when you think of shady car sales people. Disgusting company.

I received excellent service from everyone at Russ Darrow Honda. I accidentally left my car at their former location (which is now used as their body shop) They called to let me know that they would be moving my car to their new location. Once at the correct location I received a quote and recommendations before they started service. The quote was spot on and service was quick. Highly recommend!

I personally like to go into the same name car brand, just to make things easier for me. Made a appointment beforehand, got on schedule quickly. I went in to do my safety recall, service went really fast, they changed the front two axels. It didn’t cost me anything, it was free. I really do recommend this place for services. I never brought a car here, so my opinion might be different from others.

Chris at the register was great polite and prompt, service team however checked all fluids as full without refilling any after oil change..

They’re not committed to their deals they officially offer as of 5/14/21. I was sent an upgrade letter, an email and a call- all with specifics for upgrading… only for them to rescind their offer after I waited nearly a week to hear back from them (upon sending them the necessary info to get the upgrade started). And, I hadn’t even taken my vehicle in yet! This was a waste of time and energy. Don’t waste your time, folks!

Their customer service is great. The representative who saw me brought out a checklist and explained the used car, and everything that was inspected and what may be wrong. He explained that the vehicle was being purchased as is, but was reliable and what to expect. I was very appreciative of his honesty and that I would be returning in the spring for a new car, or a newer used car. I highly recommend Russ Darrow to anyone interested in purchasing a new or used vehicle.

Had a great experience at the service department with Chris. He was very friendly and professional. I will definitely return for service, etc.

Service Manager Jay Malkowski has guided me with my Honda vehicles service needs at Russ Darrow for almost 10 years now. His technical guidance and management together with the mechanical expertise of the Service technicians have always provided excellent and outstanding service.

We had another great experience leasing our third car with Russ Darrow Honda, today. Lesia Mathis helped us find just the perfect car for us, again! Thank you, Lesia, and thanks to everyone else who helped us today. You all are the best!!

Excellent service, friendly people. A very clean, comfortable, modern facility. Ive been a customer for 10+ years, and have never been disappointed.

Great service in and out oil change in 45 mins

Great assistance from Chandler when I stopped in this afternoon with my used vehicle inquiries. Pleasant experience.

The service rep that I worked with went above and beyond to provide exceptional customer service.

Very polite and respectful employees, and answered all the questions I had. I don’t know much about cars so it’s nice having people who are patient and explain things to me so I understand.

Awesome experience from start to finish. Exceptional customer service, no doubt!

I worked with Scott (new car sales manager) and Mike (salesman) on leasing a new 21 CRV.I cant say that it went exactly as planned, but also following their advice I actually walked away with a better deal than I was originally expecting. Unfortunately the online buying doesnt really work as it describes, ultimately you still need to come in for a traditional car buying experience. However, the calculated numbers from the online buying application are accurate, without any hidden fees like some other dealerships operate.Everyone I worked with was super friendly and was accommodating and not pushy. And ultimately the staff poised me to walk away with a better deal even though the original planned deal didnt work out.

We negotiated 2 different times over the phone and once I arrived they changed the price. Their online calculators are also nothing more than click bait. This is the most unprofessional car dealer I have ever dealt with. I have more text messages to prove how crooked they are.

Great service. Great customer service. Good people!

Ive been bringing my car here for service since i purchased my vehicle, always planning on trading it in for another new vehicle from Russ Darrow. The additional service fee for using a credit card is a bit shady (oh yeah sure theyve got a credit service you can use.. for a fee.. wonder who makes a % of that fee?) Not the customers fault if your merchant fees have gone up. I was made aware of this fee before my service was provided. I would have incurred a cost to move my vehicle to another location for service so they had me, no big deal - but the way i was treated when i went to pay for my service was just out of line.First it took a few moments to get the staffs attention, then the staff behind the glass, upon hearing i was using a credit card, instead of verbally speaking to me about anything tapped loudly on the glass where the notice of the fee was posted. When im spending hundreds of dollars, im accustomed to a bit more service than this, even more so when there are arbitrary services fees added in so someone at the top can make some more money off of me.I was a customer for life, bringing my car in for every little service need, oil change, etc -- im sure now that my car is beginning to need a bit more expensive regular service, some other mechanic or service department will appreciate my money enough to provide the customer focused service i feel the large price tags deserve.

Amazing service and great atmosphere! Ask for Chandler! He was respectable, fun, and made the whole experience that much better, needless to say I did end up buying and was out of their faster than you could expect! Remember ask for Chandler!!!!

Friendly and pleasant.Clean establishmentTime expectation set and met

Never disappointed when I take my car here! They always go above and beyond and provide excellent customer service. I can always trust that Levi has my car’s best interest in mind and is extremely knowledgeable with everything my car needs. I wouldn’t go anywhere else!

Maintenance and repair Service at Russ Darrow Honda has always been very good. In recent years, I have dealt with Eric Nelson, their service advisor. You can’t find a more polite, friendly and knowledgeable Service Adviser than Eric. He is straightforward in dealing with customers and quite candid, and responsible. Their techs are very good too.Leron was the mechanic who worked on our 2015 Honda Odyssey during the last 4-5 visits. His work is very good and meticulous. All in all, a very good service department, which receives my primary attention when I buy a vehicle. This is our 6th or 7th Honda from the same dealership. I suppose that says something. I bargain hard when buying a vehicle, and we have always been able to meet at a mutually comfortable point in the buying price.Very good dealership.

This is the 3rd car I’ve bought from Russ Darrow Honda. Great people, love working with Lesia especially! Very happy with how everything went.

My russ darrow rewards for the car showed up under the previous owner still, bird poop didnt even come off in the car wash let alone all the bugs, and to top it all off my cars dashboard even indicated that my hood was ajar, so whoever drove it through the car wash and to the parking had to have seen it unless they were blind... starting to have doubts about the dealership itself, considering I also found out the payments they set up through equity4U were short of the minimum and it was supposed to be an accelerated pay off program... overall, I wouldnt recommend for services or buying a car unless you like having to solve headache problems like these.

Great experience. Timely service completion. Professional and respectful. Thanks. Taft and Joyce Campbell

Best customer service I have ever experienced.

This location is about profits and margin. They utilize unethical and borderline fraudulent sales tactics. I found two vehicles that I was interested in online. I went to the location and test drove both. Prior to test driving both, I asked the sales associate the price of both vehicles and confirmed what was posted online. Immediately prior to making a purchase decision, the sales associate said both vehicles came with a sealant, splash guards, and cargo tray mat. I was not interested in this add-ons but it was only at this point I was told that they were part of the vehicle and an added cost (+$2500). Yes, there was an additional sticker on the back of the car outlining these expenses, but at no time during the test drives or during discussions about the benefits of the car or the price was this brought up until I made a purchase decision. All that was said was confirmation of the cars MSRP. I pointed out that this was not disclosed at any time during our discussions nor when I inquired about price. And more importantly, no where is it listed or referenced online. Their GM came over with the single priority of conveying that they posted the appropriate legal disclaimers online. Their interest was not in being transparent with the customer, but rather that they had fulfilled their legal obligation with appropriate disclaimers thus absolving them of any wrong doing. After I asked more, turns out every car on their lot has these dealer specific add-ons that are non negotiable. You cant really take off a sealant once applied. This would be the equivalent of a dealer mandating that a customer has to purchase an extended warranty or gap protection with their vehicle. If these are added on to every vehicle, this should be conveyed online. This isnt a one-off. This is a misleading and misguided tactic that does not serve the customer. This dealership lacks transparency and utilizes disingenuous sales tactics. Although they have fulfilled their legal obligations with obligatory small print disclaimers, this pricing tactic lures customers in at a certain price point only to find out later that the true price of every single one of their vehicles is 7-10% higher than what is posted or advertised online. I have been to three other Honda dealerships, none of which had this approach. Its understandable to be a profit oriented business. They are there to make money and have margin expectations, but to achieve those KPIs through misleading and unethical tactics is clearly taking advantage of the customer and borderline unethical. Wasted my time and tarnished Hondas good reputation. For this very reason, there is no confidence that they wouldnt use these same or similar tactics when servicing a vehicle or warranty. Why would any customer take that risk by purchasing a vehicle with them. I will not and never will purchase a Honda again for this reason. Its a shame because I have always previously held the brand in high regard. Its too bad a single dealership can tarnish that reputation and brand. The GM felt extremely comfortable and confident in his defense of their tactics. He wasnt about making the situation right or working for a solution to the problem, but rather was more focused on showing me the legal disclaimers posted online that I had missed. He wasnt trying to get me into a new car. He was more focused on pointing out that they had done the bare minimum in legal disclosures and it essentially wasnt their problem that I didnt ask the right questions earlier in the sales process. If I were Honda, Im not sure I would want a person with that approach representing the Honda Brand or managing a business like that.

The sales person and his associates made it really easy for me to purchase a car. The experience was very pleasant and I highly recommend this dealership for purchasing Hondas.

Kudos to Jon Stein in the service department. He arranged for the pickup of my Accord, a long safety recall appointment, and delivery of my car back to my garage. All went flawlessly in sub-zero weather. The gentleman who drove my car there and back was friendly and accommodating.

My lease was up...I wanted to get a new car. They wanted to sell a new car. Theres always a dance. I dont like dancing, especially with car sales people.The sharks never care for their prey.Out of all my car-buying experiences this one felt less anxiety-ridden, less unnecessary bullying/pressure and greater authenticity in the negotiation process.Nastacia had to play her part, but remainedas relatable and as respectful as we can hope. 😂😆She went above and beyond to hear my concerns and come to a number we both begrudgingly agreed upon.This is my 3rd Russ Darrow Honda vehicle...#IllBeBack😎

Always polite, quick, and great service. Answers questions and if there is a problem, they make it right! Jon was great and Im glad Russ Darrow service was my choice!

DISHONEST BUSINESS. Sounds like many people had similar experience. I called ahead to make an appointment on a CRV. I was adamant about asking if the car had been in an accident or if it had any dents. I was told no accidents and no dents. Additionally, the carfax online said accident free and the description said accident free. When I get to the dealership, we sat down at a salesman desk that greeted us outside, he walked away and then came back. When he came back he told me the car had some damage. I was like great and told him I was told it was accident free and had zero dents. He then said there was a small dent. He pulls up the car and theres a basketball sized dent and scratches all down the vehicle. He kept insisting I take it for a ride and the so called small dent was not an issue. I kept telling him no and he GRABBED my baby carseat that was in my hand and started pulling me towards the car. THIS CROSSED THE LINE! Who grabs someones personal property during a covid pandemic!? He would not stop about taking the crv for a test drive. I told him no many times and told him that they lied to me and wasted 3 hours of my time and unnecessary traveling with my baby. You should be ashamed of your dishonest business. How dare you put your hands on my personal property. I have drove loaded crvs, I dont need to test drive a damaged crv and waste more of my time. I will be contacting corporate.

My Husband & I secure our 2nd vehicle on yesterday! I HIGHLY RECOMMEND Marquavis Maddox for any car purchases! Not only did he listen to OUR needs and wants in a vehicle, He made the process extremely Headache free and Easy! You can find him at Russ Darrow Honda Milwaukee & let him know we sent you!! Best experience ever literally!

Quick service love going there

Outstanding Experience at Russ Darrow Honda Metro. George was exceptional and provided us with the best car buying experience ever. The process was painless, from selecting the vehicle that we wanted through the closing process. My Mother was shopping for a vehicle and we shopped several dealerships within a weeks time. When we met George, we told him what we were looking for and our budget. George engaged Adam who was great to work with. Adam brought out two vehicles to start with, and he said if we wanted to try others just let him know. My Mother test drove both the vehicles and decided on one of the two. Adam was truly knowledgeable about the vehicles, and very patient with my Mother. He went over all the special features of the vehicle, paired her phone and pandora. My Mother is very happy. I would highly recommend Russ Darrow Honda Metro, if you are looking for great vehicle.

I needed a fender liner replaced, so I called to get a quote. Eric in parts and service was fantastic! Gave me the exact quote for parts and labor(which was very reasonable) and told me he could have the part in stock the next day. He quickly and courteously checked me in this morning and the service department did a great installing the part in a very short period of time.

Very helpful team and fast service. Advisor clearly explained expected charges and actively helped to minimize work that wasn’t needed right now. It was my first time here and I will go back.

Highly recommend working with Malcom. Down to earth, knowledgable and very helpful! Exceptional customer service.

I was in for a oil change, approached by a service tech right away and I didn’t have to wait too long before my car was ready. The waiting area is nice!!! There was this guy not sure if he was a manger or not but he made a point to acknowledge everyone in the waiting area with a hello and thanked us for coming in. Good customer service is always welcomed!! I will definitely go back for more services.

I love my car. The dealership was great and I did get an awesome deal. I would recommend this place.

Came in for oil change which usually takes about 40 min. Took 1hour and 20min. Asked service advisor what type of oil was used and he didnt know. Usually Im asked if I would like to have my car wash. I thought maybe they would just wash it. While I sat there waiting every car that was brought out after service was washed.Didnt know my car was not washed until I came out. Spent so much time waiting for oil change I was just ready to go.

Great service, my service agent was very friendly and got me in out within a hour.

I just had a routine oil change my rep Angela Davis was the bomb.com!!! She got me in and out with great customer service!!!

The service department at Darrow Honda is a pleasure to deal with. They not only have Sunday hours, but they are completely knowlegable and friendly. Eric Nelson assisted me and I would recommend him to friends and family without hesitation.

Very pleased! Customer service 100% satisfaction guaranteed. Thanks much...

Went there Tuesday night with the intention of buying a car and was told they wouldnt sell me a car unless I bought a protection plan that I didnt want for 2k. Bought the same car the next day at a different dealer.

After waiting most of the day to be able to get the car to Russ Darrows service department I was happy that they jumped right on the tire repair and got me on my way.Hurray for my service associate Brian. He was great.

Maddie W. at Russ Darrow was such a great help! She got me checked in and got my vehicle back to me much earlier than expected. The new location is clean and the staff efficient. I live in Chicago but will return here for future maintenances. Thanks!