Never take advice from the employees unless they have PHYSICAL PROOF THEY HAVE SALON EXPERIENCE. Almost every time Ive gotten advice my hair gets destroyed and I Google what the ladies told me and it is exactly what NOT to do. They have a good selection and one of the only places to buy good hair dye but even with the sales almost done everything in the store is overpriced and you can get half the price online. The discount area has gems though. Can get some really good stuff pretty damn cheap back there.

I couldnt get a good read of her nametag but the woman with short curly black hair working around 3pm today was super helpful! She helped me find products to help keep curls in my hair and was very kind! Give her a raise, she deserves it!

I was assured by the store manager that not only would my 3RD box of ColorFix WORK she advised NOT to use step 3 as it would darken my natural color hair. She then sold me blond dye #8 x2 AND yet a 3rd box of colorfix and after chatting briefly about my Bad experience with Gabby prior, that I would receive FULL refund had this last purchase not work. It did NOT work. It made my hair color dark and texture brittle and breaking. I demand a full refund and YES I have both receipts AND the empty/full containers of product!! I spent almost $100 on harmful chemicals that Sally Staff Referred me to get AFTER I told them several times I had NO experience with hairdye or color stripping!They were more interested in the SALE than the SAFETY of the customers!!

Had a great experience at the eastpointe Sally Beauty today. First time Ive ever been there and received some knowledgeable information. The new manager,Caitlin, was very helpful in the multicultural/ethnic hair care products area. She also turned me on to a great sale so Im trying two items from a new product line at a good savings. I look forward to my next visit.

I dunno why everyones getting mad at the old lady whos the owner. Shes quite nice actually. Now, she really doesnt give good advice on products. If you have questions, Id ask the other girls there. But they are all really nice. The products are good too.

The older lady that runs the place was entirely off-putting. When I came in and was browsing a section (comparing colors, etc) she came over and started stocking things, standing less than an inch away from me as if expecting me to try and pick-pocket some things. Besides that, her whole demeanor made me not want to come back-- no eye contact, no smile, no real interest in me even being there. Just sort of a get what you need and go feel to the place. Definitely not a comfortable environment.

If you want exceptional customer service ....... bypass this store!

I believe I was sent home with defective merchandise and not even offered an exchange or a refund. The associate admitted that the issue I was having with this hair dryer had happened before, but manipulated it so it appeared to be new, undamaged quality merchandise when it was not.This is deceptive and dishonest handling of of my concern and makes me less inclined to purchase anything from Sally’s again.In addition, this item had been marked up in price by $10 from last time I visited this store.

Every time Ive been here everyone has been very nice and helpful. As a previous review says, they are under new management. I always get the help and attention I need.

This place sucks. The owner is a old scary lady and jeopardizes with her voice. Their product recommendation is always horrible and I had to return to the store (wasting my gas) to return the products. Horrid experiences every time. The receipt would tell you Return within 60 days of date of purchase but everytime, I am not joking everytime, she refuses to return my money with some reasons. THEN DONT MENTION IN THE RECEIPT RETURN WITHIN 60 DAYS, BETTER TO WORD APPROPRIATELY AS RETURNS ON EXCEPTIONS AND CONDITIONS.Recently, went to return a shampoo, it was really bad one and make me to lose my hair, she refused to return because it was a little used. What the crap!I had to bash words in her face I would not return again and turned back. I am not returning here again and would not recommend to other friends too.....SUCKS SUCKS SUCKS!

Standard Sallys. Can usually find good sale items.

Your employee “DEB” is completely inappropriate. Incredibly rude and entitled. I will not be coming back.

I shop at Sally Beauty Storefor great bargains!!

Things have changed give us another chance. There is no old lady who owns the store .

Always A+ service! This is my favorite location!

DO NOT GO TO THIS LOCATION! The manager is racist.

Very helpful, friendly employees.

Great customer service