I love Best Buy for 2 reasons1) their price match2) return policy .Customer service is awesome and they are very friendly . Didn’t find enough stock in the store since they were remodeling .

Used to be so much more. Now its a showroom before you order it on Amazon. For what little is available. Empty store with few employees and none are there to help unless its the TV department. Maybe they turn it around as company or dont. Only 3 stars because the website is the stores only saving grace

I stop to purchase a item, shelves where empty. I call yesterday couldnt get someone to answer the phone. Waiting for almost 5-10min 😒

I came inside to find some video games and also some items for my kitchen. Since Ive been in here so many times, I didnt need any assistance. But the location is quiet and no super busy. I liked how it was quick and easy for me to shop.

Best Buy is the place where you can expect almost everything related to ELECTRONICS category. Anyone can have an idea from the pics posted below with the review. Neat and clean spacious place for having a good shopping experience. Most important thing which made me quite satisfied was that management took all the safety measures regarding Covid. Offering curbside pickup also.

Bought wrong ink cartridge. Got it yesterday. It didnt fit. I returned it. Their inventory said only 1 available so guy went to look while young lady searched area store in case they didnt have 1. They did. Lucky me! Got my cartridge, got refund for difference. No extra driving!

Unfortunately the employee said their system was down and that took around 15-20 min for them to bring up my stuff. I selected curbside pickup but I should have just went inside and pick that myself something that should had taken no more than 5 min.

Regular best buy. I went to see monitors for my home office setup. The had a very small selection of monitors. So, disappointed 😞.

Selection has gone downhill. Is as if all they are good for is to see the item in person and then buy online. The staff is very rude and was too caught up talking with each other rather then help so I left.

Best Buy is as best as you can get for a few specialty electronics and media entertainment products you would otherwise have to order online. Good spot for the better part of over 20 years ish

I went to Best Buy to buy a new TV for my self the guy who work there was very nice and helpful with me.

A much better experience than the SF store. Helpful staff assisted me in finding what I wanted quickly.

You need to come prepared and do your research before you come to the store. The staff is generally ill prepared to correctly answer basic information of the products of their inventory.

They didn’t have stock of the Bose bass module 500 but that’s understandable. The staffs were friendly and made sure that they’ll inform me once it comes to stock. I went during the pre Black Friday sale and there were pretty good deals.

This Best Buy is pretty quiet and not busy at all. They have knowledgeable staff willing to help you with electronics and tech/computer stuff. If you buy at tv 50 inches or larger it is free delivery. The best is that there is always parking and barely any line. You can come and look around as long as you need to with as many questions you need to be answered.

Asked about a TV that was open box excellent condition. Was turned away when told it came without manufacturer warranty. The guy also couldnt locate the TV considering it was about $1700. I chatted with Best Buy later and was told excellent open box TV came with full manufacturer warranty.

Love the customer service at this place. Really friendly folks and in my last visit they went above and beyond to fix my issue (and it was partly my fault too).

Excellent support for customers to buy the right electronic gadget. Innumerable questions patiently answered. Best prices - no one else beats them. I have used best buy for three big electronic purchases so far and havent had problems with them. Their installation personnel are extremely friendly and knowledgeable.

Great Assortment for electronics and home appliances and with incredible prices

I dont know why would anyone want to buy anything from Best buy, worst customer service, worst return policy, and on top of it if you buy a warranty you will be given hundred excuses to not service it. We asked to speak with the manager and they said he is busy, we waited for one hour and the manager was sitting right in front of us doing absolutely nothing. WalMart costco everyone else has much better service and smooth returns in case of issues.

Spent many years coming here to buy DVDs and video games. Camped out for Black Friday here as well. Big location with good stock.

The employees were very nice but they had almost no stock and just a bunch of almost empty displays what’s up with that

The manager(a lady) of the customer service is very unprofessional and rude. Really bad customer experience. She couldnt find the right receipt for my warranty issue. Altogether they are very sloppy with their employees. They hire people that cant help you out in the department they are specialized in.Not a single best buy employee knew about the TV I was looking into getting, including the guy in the TV department named Wyatt. The managers dont know what professionalism is and how to give respect. Wishing there was a 0 out of 5 star button. Had to talk to a manager named Alfie who was very unprofessional.

My experience was great customer service by Kristian and Anthony one of the store managers was outstanding...

Great range, but good luck finding an associate that can help you. Unfortunately whilst each store is massive, they are too understaffed and too many of the staff are inexperienced and cant handle difficult or technical questions. Thats big box retailing for you. Three stars.

It’s a Best Buy. What more is there to say?They do price match though!

I visited them yesterday for replacement screen protector. The guy near the door told me to go to mobile service. When I arrived the lady was helping another customer so I sat on the chair in front of the desk for waiting for my turn. The lady her name is ANNIE showed up after 5 minutes, I went up to the desk and asked her for replacing. She replied me the orange t-shirt guy was waiting before you so give me a couple minutes. Then the guy said its okay you go ahead. Still ANNIE denied me and said let me grab his phone. I told her I have been sitting on the waiting chair and did not see any people waiting. She still denied and told me he was waiting and go to customer service. She grabbed his new phone and started transaction.(she said GRAB THE PHONE AND TAKE CARE OF YOU) I dont know why she was so deniable...Then another lady LESLEY took over my service very well. Than you so much Lesley. ANNIEs attitude was something wrong and should not be happen anymore.

This review is for the employee named Joseph. He was in the computer department and I needed help with car stereo installation. Not only did he help me with everything I needed, what he didnt know he made sure to contact somebody that did and overall he made sure I had everything I needed and that I understood everything. He went above and beyond to make sure all my needs were met. Thank you Joseph. Your customer service is excellent and you made sure that everything was to my satisfaction.

Bought 2 laptops from here at really good prices. One for my son for college, amd one for my daughter to replace the old one she had. I also just bought one for me a few months ago. Cant beat the prices here.

Great we were in and out in no time and got what we were looking for

I had an issue where online support asked me to go in-store to have a missing item delivered to my home. The store manager did not help me at all and asked me to reach out to the manufacturer even though I had ordered the unit direct from Best Buy. When I reached back out to online support, they quickly shipped me a replacement and a return label to give back the previous order. Dublin Best Buy showed zero urgency to assist me with my problem.

A good place to get your electronics shopping done but the challenge is the people working there they seems to be less motivated. They have very good collection of television and if you are lucky you can get a very good deal in an open box item. Not much options in electronic appliances if you compare with Lowes or Home Depot but still manageable.

The staff is so helpful here.We generally go for Bluetooth headphones, speakers, iPhone and Galaxy S series purchases.Never that crowded on week days!Check out clearance and open box items for discounts.

Nice place. AC blasting, so good for the current weather. Was not approached by anyone, which is nice for me as i was just looking. Slight dis organized.

The manager(a lady) of the customer service is very unprofessional and rude. Really bad customer experience, I will never go to best-buy ever! I mostly use Amazon and eBay. This is the first time i use best-buy for a long time and the last time. Now i know the customer service gap among good companies and BAD companies

Good deals got my 75 inch tv in stand.

Super odd experience but, it still thankfully had everything. TLDR: Look online from home to search availability before driving in.I went in for a female DVI-D to male HDMI adapter (without looking online first). Once there the associate in the computer area looked in their system inventory, I googled it, found it in a Best Buy link and showed him. He even stated Ive never seen that in the store ever. I left empty handed, tried to go to another store but had no luck. Then at home, I was like ok, Ill just buy online and wait for shipping. Low and behold, theres one available at Milpitas Beat Buy! It can be ready for pick up in an hour! I drove back and picked it up with no fuss or issues. 🤷‍♂️🤷‍♂️ An inconvenience but still thankful they had it!

Waited by the electronics section for about 20 minutes. I wanted a projector. I walked around looking for an employee to help me but every isle I went in there was no one. It was as if the store was open just for customers to browse around and not pay for anything. I finally found someone walking towards the electronics, he passed right by me as I stood by the projectors cage. I had to follow him just to get his attention to help me.

Nobody there to really help find the right product. They just point you in the other corner of the store.

Visited this best buy during Thanks giving.... uff what a crazy crowd and good deals. Usual Best buy shop and good customer support...

Very good service and friendly people who are willing to take care of you.

Awesome service. Great products and lots of items option.

Professional help with TV consultations and good buying experience. They have Sony & LG which look the best TVs. The Sony are superior TVs and are priced higher.I will most likely come back and buy a Kurig next time as they had a good selection.

I didnt know I have to buy Geek Squad annual tech support plan before I can get any advises on upgrading a computer. As soon as I reject the deal, Geek Squad turn me to a blue shirt who have less clue on the RAM and SSD. Bought the parts realize both are incompitable with the laptop, so return them back. End up bought the correct hardwares online.

Quick and easy in store pick up

Definitely your Best Bet for quality electronics, not to mention excellent accident protection insurance and comprehensive geek squad tech service/ support!Would give them 5 stars if they had more flexible hours or actually allowed people to browse in their store after 5 pm!

Steve n staff at magnolia knowledgeable

This used to be your favorite tech place now its just the place you go to pick up your new phone and a couple of chords for the new TV you bought. Best buy needs to do some rebranding in my opinion

Good collection of bats. People working there can help in choosing whatever equipment you need for cricket.

Its WalMart, the people watching is always good. Lol

As of November 22, they are limiting customers in the store to a certain number. Theres a line to get inside and a separate line next to that for store pick up. Not bad. This is the best buy I like to go to for less wanted items. Like headphones or sound related items. They have good stock on those things usually.

Great customer service and shorter check out lines.

Very clean and nice customers service.

Their stock was low I needed to buy a printer salesman said their getting ready to do a remodel

Never liked Best Buy. I only buy online from this place.

Best electronic store ever, every single device is well stored, store is clean with good ambience, and well trained staff.

It’s a great place. I shop here once a while.

Employee looked like he wanted to quit

Super fast! Without issue they replaced my Screensaver I had purchased at the time of my phone since it started lifting around the top camera hole

Worst customer service in the cell phone department. The sales people there are not able to upgrade a Verizon phone and on top of it misleads you about he price of the phone. Beware!

My food is always fresh

Ordered for Contactless Curbside pickup. Came in here 1 hr ago, now they are saying to pickup at the store for which the line is all the way up to Ross!!! Disappointing. The store looks like understaffed. The management should have organized more staffs and a system in place :(

Easy peasy. I got what I needed

Seller at this Best Buy store in Milpitas is very good and honest. I bought one computer lab top.

I looked for open box item which was marked EXCELLENT CERTIFIED but it had visible scratches and residue. Whereas satisfactory did not have any residue but scratches.This makes me loose confidence in the open box certified ratings set by best buy.

Quick service for curbside pickup. Order was ready in less than an hour and delivered in less than 5 minutes to car.

In and out quickly to pick up my order. Not too long of a wait. There were the normal after holidays empty shelves on the hot items. Lots still on sale.

The 2 young men in the computer department were absolutely amazing. They helped us find what we needed for all 3 of our kids and specifically looked online for better prices. We definitely appreciate this location and will be back.

This is a dream place for any techie. This place has latest laptops, gadgets, electronics equipment, Television, sound equipment, toys, home appliances.Staff is very approachable. Ample parking & based in McCarthy ranch marketplace Milpitas

Curbside pickup waiting forever.In the app, after confirmed the pickup site number, says in 15 minutes, item will be deliver to my car.HOWEVER, after 45 minutes wait, my order still not arrive. And no one out say anything. And another customer parked next to me says he waited almost 1 hr( his wife wait in the in store pickup line for about 30 min).So I went to the in store pickup, asking about the status. the customer interrupted me and just says that we have over hundred orders on processing..... and just turned around.I understand that shopping season is crazy busy. However, at least, let us know the waiting time? Too many orders is not your fault, but let customers waiting there and wasting time is your fault.PLEASE, when app says In 15 minute ..., at lease put some notes.

I love this mall especially brands boutiques and lots of sale😁❤

Curb-side (in car) delivery can take forever, I waited for 1.5 hours with no delivery in sight. I ended going to curb-side pickup, which was faster. You still have to wait in a long line but at least you know your turn is coming. You will get a text should they go to your car so you can intercept the delivery or quickly run back to your car :)

My neighborhood electronic store... Very helpful and knowledgeable staff.Pro:1. Staff and after sales support2. Demo3. Feel the product4. Geek squad5. Price matchCon:1. Limited stocks and ranges.2. Even the stores .com doesnt have wide rangeWill definitely go there again

Employees are always nife and helpful. Remeber to always price match.

Was there to do a quick shop for a device. Some line outside due to COVID, but the store was well managed and the staff are nice. Then return policy is usually 15 days. Fry’s seems to have better return policy

Customer service was slow but good deals

To buy Best electronics goods must visit Best Buy because Fry’s electronics store no longer available 👍

Good customer service and I got what I was looking for, the sales person name Brandon in the computer department was very helpful and I will definitely come back to this store again.

Usually a great place to find things but they probably havent heard of Stadia.

They had great customer service.

We visited Milpitas Best Buy a week before U. S. Presidents day in 2021 to buy a dishwasher. The customer service rep was extremely friendly and said that Presidents Day sale can bring price down for over 96% of the products in store. So this was not our first visit to this best buy and love the infraction so far as our kitchen, TVs and Laundry Room, everything is bought from here. Love service and customer service...

Great store. Too much wait for in-store pickup. They usually have most tech available. If not, ships them to store pretty quickly

Always the best place to buy electronics

I am so glad there is one place with a retail presence so I added a star. With Frys basically gone, Circuit City actually gone there is no place to see, hear and touch electronics. This is the only place in SF Bay Area. They dont have a great selection, but adequate.

People from geek squad are so patient and helpful. They assited me well and helped me out with my questions.

Lots of inventory. Plenty of staff. Easy parking.

I hope one day Best buy is like before

The employees are nice here. They try really hard to prove great service, especially during the BF and holiday rush. Thank you.

The store always feels so empty, especially now since they look like there going through a remodeling

With the pandemic still going on. Best Buy has curb side pickup where you go to a side door just right of the main entrance.I was able to walk into the store with no line or crowd.

They were so busy on last weekend but they did solve the long line of waiting for picking up so fast. Keeps that way of good working. Thank you.

Good astompshpere. But a little pricey

We got the $5.99 meal deal. Chicken sandwich with curly fries and drink. We werent impressed with the chicken sandwich but LOVED the curly fries!!

Best buy return policy for TVs is only 15 days which is a horrible return policy. You then have to deal with the manufacturer

Seems like a very nice place, very blue with the smell of geek squad. went for those chicken sandwiches I heard so much about but was very upset that they had none at the time. walked around for a bit just to kill time and found a log and flipped it over and under the log was a stick and i thought to myself that log just had a child. i also asked the Hispanic lad if they has aby grapes but was told no. was a good experience but they should really keep more chicken sandwiches in stock

After waking around for about 20 minutes to try to find someone to help me. After finding someone, he couldnt answer any of my questions.

Pick up experience was great

Great service and friendly staff

Very hot inside the store, very low stocked, customer service wasn’t that great. In every Best Buy I went too, this store by far was the worst one. Usually the employees engage with the customers, but the ones here didn’t. I had to go find one, it was like Walmart.

Not the first time that I saw an item online showing as if its in stock and found out that it really isnt.