First thing first: this is not about the staff members that worked today.This is about a culture that this business owner/s seem to be generating. Something that perhaps the staff themselves are unable to articulate or be heard about.I called to make my appointment for new glasses for myself and my partner awhile ago. I told them we didn’t have glasses at the time, and that they were missing or broken.Today was my appointment and I get there and the poor receptionists are being forced to do the job of their billing department. The lab worker is forced to do eyeglass fittings due to short staffing and people quitting.Now I know this is common in fast food but in vision care? Tells me they’re not being compensated well enough. That the incentive to stay isn’t present. This means that those who do end up staying and are loyal get abused and overworked. This is not a healthy climate for workers.It certainly isn’t a good place for patients either.No one communicates properly when this happens. Today I came in and got my exam but no one was expecting me to want to also pick out glasses apparently so after wondering aimlessly with my son who struggles with masks looking at glasses I was told that another person was due to come in but that the employee could try and squeeze me in before that but I just decided to make an appointment for glasses… this was never communicated prior to this. The employee validated my experience by saying that she knows. So once again, not a new thing.I hope that the employees see this and feel empowered to take a stand together because after I get my glasses tomorrow I’m not returning to this sinking ship.

They never, and I do not mention this lightly, they have never answered a single phone call after my eye appointment with them. I was supposed to receive a box contact lenses, which was free with my insurance (and recommended as in network) - so I assume they never made an order for it after I requested for it - and it was confirmed by the receptionist in charge. Its been 2-3 months and I have not received 1) a call/email 2) said set of lenses 3) an email/phone call back, in response to my multiple calls. I was also trying to purchase a set of glasses, which my insurance covered - and heard discussing about staffing issues and asking me to comeback. Now if a business was interested in something called customer care, they would have done the most basic follow up with me. Forget follow up, I have tried calling them several times and not received a single courtesy call back from them. This also happened when I had setup an appointment, but at the time, I got a phone call back about an hour before my actual appointment, confirming the time. When I did get to them, the service was pretty good, so I will not comment saying it was lacking there. What is sorely lacking is basic courtesy of following up. Im trying to pay my medical bill on time, and am concerned that instead they will submit my unpaid bill to claims.Update: Sep 8, 21: I got a single call the day after posting the initial review (Aug 31, 2021) from someone named April, which unfortunately went to voicemail. She referred to the google review and gave me the same phone number listed that no one ever answers. I have continued to call multiple times (Sep1, Sep 2, Sep 3, Sep 6, Sep 7th, Sep 8) over the span of multiple days, and not once has my call been answered. So, I just called my insurance care provider and they mentioned that there has never been an order for contact lenses made. No surprises there! If they can send me a final bill with a breakdown of charges (no late charges), I will be happy to never contact them or recommend them ever again.

Dr Jenness was very polite, professional, and clear speaker. He took the time to go over my results of the testing that was done and gave me some very good recommendations to help with some issues I was having with my eyes. Dr Jenness is a new doctor to the practice and I highly recommend him to anybody looking for a new eye doctor. All the medical assistants were very nice too!

I came to the office today to buy eyeglasses and sunglasses. Miss Jess worked with me, and I’m sure glad she did!!! She is so knowledgeable of the inventory in the office! She first took the time to talk to me about what I was looking for, then selected excellent options for me to try on! The first pair she has selected for me to try are the ones I ended up purchasing, they were perfect!! Similar experience with the sunglasses! I highly recommend this office, they exceeded expectations and were lovely to work with!

Ive been a patient for 5+ years and Dr. Kurt Russell and his team always do a great job! I highly recommend Mill creek vision! Keep up the great work!

My wife is a regular patient of Dr Russell who apparently is no longer there. Today she saw Dr Arima. She truly loved Dr Russell and today had a very pleasant experience with Dr Arima. Both doctors are knowledgeable, kind, and took time to give her excellent care.Unfortunately, similar to other reviews we just read, outside of the doctors the office has problems.My wife consistently has received rude, incompetent service from the receptionists/front desk staff. This was something she mentioned before and today the same thing happened.The receptionist had issues with our insurance- didn’t seem to be able to locate it in the system or something. This is exactly what occurred 2 years ago (it was eventually figured out) and ironically, we haven’t changed our coverage. Instead of trying to figure it out, the receptionist very rudely spoke with my wife in a very accusatory way. Understandably there will be confusion or a need for more information on insurance from time to time, but dealing with customers politely or trying to help customers rather than just bark at them usually works better.Despite the good doctors, my wife does not wish to return.

Just had a very disappointing visit to the store. Dr. Kurt is a really nice person and he knows what he does. However, that seems to be the only good thing about this store and everything else just goes right downhill from here. The front desk is among the worst Ive experienced. Rude, unprofessional, chaotic. Here are a few examples: 1. The front desk was having problems locating my vision insurance and throughout the entire process they were just bossing around requesting various information from me. And when they finally found my insurance, no apologies were made for their incompetence. 2. The front desk seems to know nothing about what my insurance covers. I was trying to order some contact lenses and they told me my insurance doesnt cover it so I will need to pay by myself. I showed them my insurance policy which clearly says that it covers contact lenses, and they were like oh, ok, then I guess you dont need to pay. Again, no apologies whatsoever. 3. After a recent eye exam in the store, I went there hoping to order some contact lenses. The front desk didnt find my prescription (you heard it right!) in their system and asked me to schedule another exam. I did what they asked, waited in the room for ~1hr past my scheduled time for Dr. Kurt to show up only to tell me that I do have prescription in their system and there is no need for another exam. And you guessed it, no apologies were made from the front desk who messed it up.Piece of advice to the front desk at this store, if you think of yourself as a boss at work and like to treat people as if you own them, please consider pursuing a different career. Front desk clearly doesnt suit you and you are ruining many peoples days. Thank you.

I bring my elderly father to this clinic for many years now and have seen Dr Russell. He is on leave so we saw Dr. Jennes instead. He treated my father very well and was very patient with him. The front desk was a little disorganized but other than that our experience was wonderful!

Ive tried three different days this week to reach them. No one ever answers the phone and you get an automated text reply apologizing. Terrible customer service. They are one of my insurance providers but looking at all the one-star reviews I definitely am glad I couldnt get through. I will be taking my business elsewhere.

Such a waste of time.According to their website they can diagnose/help with binocular vision issues which is the entire reason I scheduled here. I asked 4 times about it, once with the person who scheduled me, once with the medical assistant who brought me back to the room and twice with the Dr. I brought it up at the beginning of the appointment, and after maybe 20min of a usual eye exam I was on my way out and brought it up again. The Dr acted annoyed that I was taking up more time, and he either didnt know what I was talking about or was being sarcastic (tone was condescending at best) because he asked Do you wear binoculars?. He didnt ask about any symptoms, just sat me down and waved some prism lenses very quickly in front of my face before insisting that bifocals are all I need. He also didnt mention the apparent stigmatism I have (never had before), only learned about it when I was looking at the prescription at home.Now, I wouldnt mind being told I was fine if he had actually listened to what Im struggling with - I dont expect to know more then someone who went to medical school - but this was really rude and rushed. I doubt I would have bothered with a review if he had even listened and given me a referral to a specialist even though the site says they can help.Fortunately, I decided that I wanted a second opinion because I was just diagnosed with a slight strabismus and moderate to severe binocular vision instability (if my brain didnt turn off input from my left eye I would constantly be seeing double, instead of just when I turn my head or get really tired). I dont actually need reading glasses at all (though they help for 30min-1hr until I get too dizzy) - my vision isnt blurry, just doubled and until yesterday when someone took the time to explain/test I didnt know there was a difference. Its nice to know constantly getting dizzy isnt normal and theres help.I knew this sort of problem isnt usually picked up by a regular optometrist, the fact that both their website and the person who scheduled me confirmed that they are equipped to evaluate binocular vision problems isnt acceptable. It makes it seem like a) they just want to get you in no matter what (because money) or b) they are incompetent. It was an absolute waste of my time, and more frustrating it was a waste of the 1 eye appointment every 2 years that my insurance covers.Unfortunately, the problems werent limited to the Dr visit. There was a whole thing pulling up my insurance (I had already offered the info or it was taken when I scheduled the appointment, cant remember which) so it took 30ish extra minutes to get me in to the room. The gal seemed new (no problem with that! Weve all been there), and I would just suggest getting help if the process is taking 10min+. Finally I came up for the 2nd/3rd time and someone overhead me offering additional information (again) so it was fine... though she was rather snappy - dont blame the new(?) person for not asking her for help.Overall just a really frustrating waste of my time and insurance. If you can, go somewhere else.The one positive was the medical assistant person who brought me to the room, she was super nice and gets an A+.

Good attention to detail and they answer all of your questions.

Thorough. Friendly staff. They booked out so expect a wait.

Terrible customer service today. Only wanted to know if my sons broken glasses were under warranty and if I could drop them of for repair. Only optician had access to system and they dont work on Saturday. Horribly inconvieniant and no effort made to accommodate customer who had been buying entire families glasses there for almost 10 years.

I had been made aware of my problem from another ophthalmologist and was not able to take care of my problem so was sent elsewhere. I chose this Dr. because of the advertisement stating they were specialists in prism lens (neurolens). When I arrived I told the Dr. multiple times DO NOT change the strength of my lens.He did not listen to a word I said. His comment was “ We will try it this way first because the other way is more expensive”. I was furious. Using a red light and a white light light is to expensive? Who is he to dictate to me how much I should spend?Consequently when the glasses came back they were exactly what I expected. The lens were so strong I was unable to see from them. I refused to take the glasses and got my money back.He failed me! He knew my problem. He new my diagnosis.

Ive been coming to this location to see Dr. Arima for years and always been very happy with my visits. Dr. Arima is personable and thorough. Ive also had appointments with Dr. Russell of late, and I find him to be equally friendly and knowledgeable. I also appreciated that Dr. Russell shared his perspective regarding my changing eyesight and the benefits as well as tradeoffs that come with correcting for vision changes that come as we age.

My family has been seeing Dr. Arima over 25 years. I am a yearly visitor for medical issues (floaters and cataracts). This has been a difficult time for businesses; to protect their staff, the families that patronize them, and to follow all the CDC mandates. I had my checkup yesterday. I was greeted with friendly smiles and enthusiastic staff members. In the past there would be two or three people at the front desk and usually 5 or more adults and children in the front area. I noticed that there was no one else present. Due to Covid protocol, the clinic is operating on minimum staff and patients to protect against spreading the virus. As a teacher during the quarantine through today as I am currently teaching summer classes, I have had to adapt my teaching to remote learning with no compensation, listen to the complaints of patents, covering for staff leaving as distance learning isn’t for them or they are tired of the hassle, and follow mandates for schools. I want to thank Dr. Arima for caring about the staff and patients in a challenging situation.

Ive been seeing Dr Arima for many years. Trust him. Always pleasant office staff. Dr Arima gets my top rating.

It’s so difficult connecting with the front office staff to schedule an appointment. I have been trying to call them for last 4-5 days, left 2 voice messages, again tried calling this morning 3 times - but no response no call back. Either they are too busy to ignore existing customers or they don’t want business. Its frustrating as if I need to schedule appointments for half of my family to some other place, then I will basically be have different eye care contacts within same family. I would rather decide to move away from Mill Creek Vision entirely.

I was in and out for my annual eye exam within 30 minutes. Fast and easy. Staff was friendly.

Love Dr. Arima. Front desk girl was a little brusque in her service. Was told My visit summary and prescription would be loaded to the patient portal and its been 5 days and nothing.

Been going here for four years now and they are very friendly. I love Dr. Arima! Also, when you are picking out glasses, the people there really help you find frames that fit your face and look good on you based on the styles you are interested in.

I have been a patient of Mill Creek Vision since the mid-1980s and they have provided excellent eye care for me. I highly recommend Mill Creek Vision for your eye care.

At first everything seemed great. Further search and personal stories shared and I would not come back or recommend this place. If youre a regular client, have you noticed the amount of new people coming and going? It seems to be a common theme. These are from a year ago and i would not be surprised or shocked if there was another to be made. Very disappointed to see or hear. I dont support bullying or harassment in the workplace or at all.*Update* Im concerned for being searched, I dont wish to be contacted personally about this.

Great doctors and the staff is super friendly and very helpful! Definitely a great place to go with any eye issues. Dr. Russell has helped figure out how to help my vision and I am extremely happy!

Very nice people working there! Dr. Arima is great! They always treat me with respect and make me feel that they care. I have been going to them for 4 years now.

I truly look forward to my yearly eye appointment at Mill Creek Vision! Everyone is so helpful and friendly and I know they have my best interests at heart! I would never trust my sight to anyone else!!

Good people. Dr. Russell was concise and professional. Highly recommend Mill Creek Vision.

Great experience!! Easy/quick to book an appointment as a first time patient. They accepted our insurance and double checked our coverage. Day of appointment was smooth and ran on time. Quality care from doctors and staff in front office. We picked out glasses and received them in less than a week. Highly recommend!!

Great experience from beginning to end. Great check-in process, great frame selection, very thorough assistant and doctors exam - all questions answered without feeling rushed. Great assistance in selecting and ordering frames.

Kind, professional competent care for the eyes of your entire family, really all you could wish for when choosing care for your eye and vision health. I’ve been a client of Mill Creek Vision for almost 35 years, Dr Arima, his colleagues and their staff have taken terrific care of my eyes through vision exams, glasses, contacts, medical issues and after lasik care. I recommend them with my whole heart!

I AM ALWAYS IN GREAT HANDS AT MILL CREEK VISION. I HAVE GREAT CONFIDENCE IN THEIR CARE, IMPRESSED WITH THEIR TECHNOLOGY AND LOVE THE PEOPLE WHO TEND TO MY NEEDS. THEY ARE PROFESSIONAL AND DEMONSTRATE A LOVE FOR THEIR PATIENTS AND THEIR WORKPLACE. MANY OF THEIR EMPLOYEES HAVE BEEN THERE FOR YEARS, A TRUE TESTIMONY FOR THIS WELL ESTABLISHED BUSINESS IN MILL CREEK. DR. ARIMA IS THE BEST AND HAS NEVER FAILED TO TEND TO MY CONCERNS AND HAS SHOWN GREAT DESIRE TO PROVIDE ME WITH THE BEST OF CARE. I AM JUST AS IMPRESSED WITH THE OTHER PHYSICIANS WITHIN THE PRACTICE WHOM I HAVE SEEN ON OCCASION. IN CHOOSING MY HEALTH CARE PLANS, MAKING SURE MILL CREEK VISION WAS IN MY NETWORK HAS ALWAYS BEEN IMPERATIVE...A #1 PRIORITY. A HUGE SHOUT OUT TO MILL CREEK VISION! THEY ARE GREAT PEOPLE, HAVE HIGH STANDARDS OF CARE AND PROGRESSIVE IN THE USE OF TECHNOLOGY AND TREATMENT PLANS.

Dr. Kurt Russell provides exceptional eye care and is very thorough in his examination. He takes the time to explain things clearly and demonstrates sincere concern for his patient’s well-being.

Dr. Russell is amazing! Takes the time to explain everything and is very knowledgeable

The staff here are very friendly and always willing to make sure you get what you’re looking for. Especially Jess. She has always made sure I left there with what I want and what makes me look good. And I look pretty good.

Dr. Arima, and the entire staff at Mill Creek Vision are outstanding. The vision equipment, is up to date. The staff working with the patients are outstanding. They make sure every patient gets the best eye care possible.Most important Dr. Arima is the best of the best I have recommended Mill Creek Vision to a number of friends with successful results

Mill Creek Vision, My experience @ the clinic was amazing as usual. Dr. Arima & Jessica were very professional & always make a patient feel comfortable asking questions. We always recommend the clinic to others. Judi Burlingame

My family and I have mostly received good care here however their billing practices this year have been very difficult to manage. We have experienced multiple billing errors that have taken hours to resolve and the office staff that works on billing is difficult to contact. Calls are frequently never returned and despite being assured that insurance will be billed for the services rendered, my insurance company does not have record of claims for all services.I am happy with the medical aspects of Mill Creek Vision. I hope the billing experience improves soon.

Terrible customer service. Office staff are incompetent and cannot execute basic appointment tasks. Tried calling various times throughout the week and left multiple messages to reschedule and no callbacks. I had to drive to their office in-person to cancel... Business owner, you need to check the quality of their work and staff members... Never coming back again and avoid at all cost.

One eye center is like another eye center, so whats the BIG difference here? The Optician, particularly, Evan Thompson. He makes the entire experience very personable. Cares a lot about his customers, takes the time to do so, no lip services here, really does good work. Ask for Evan, you wont regret it.

My wife and myself had a very bad experience. While the optometrist and the technicians we saw were great, the office staff is NOT that much.The receptionists were rude both in person and over the phone. They lack manners. We felt kind of unwelcomed.At one point, one receptionist asked me: “Did you wash your hands?” in a rude manner. She may have done so out of an abundance of caution, but it does not justify being rude.Please work on improving your customer service.

The staff is very friendly, helpful, and experienced. Looking forward to my next visited

I have been a client of Mill Creek Vision for years, because of their outstanding level and care and sense of professionalism.

Quick, efficient, friendly staff and very thorough.

Mill Creek Vision is always professional, friendly and knowledgeable in the care of my eyes. I would definitely recommend them to anyone needing eye care.

Not a friendly service for new patients from front-desk. As a new patient, I had some confusion and had 10-15 mins delay in providing insurance details at the hospital only (as I need to call the insurance). Front desk team didnt provide any support and sent us back home stating they are busy. No communications on any documentation to be filled, which we could have done to avoid appointment cancellation. A big disappointment from Mill Creek Vision.—————-Sorry for the confusion you had. I didn’t ask you to break any social distancing guidelines. My only concern is front desk could have reached me early for any details they need like other offices are doing and bit supportive for first time visitors instead of being rude and not providing help. Hope your services quality will be improved instead of justifying the action. Thanks for taking time to reply.

Terrible office service. Found them through my insurance and I checked on their website just incase as providers listed on insurance company may actually not be in network. It stated on their website that they accept my insurace, Lifewise. When I called, got denied twice that they didnt take my insurance and couldnt find that I had vision. They also didnt seem knowledgeable about my insurance and asked if I meant something else. I called the insurance company and assured me I did have vision insurance. My insurance company also called their office and was also met with rude attitude and explained to my insurance company they couldnt see my benefits because they dont take it. When the insurance rep asked what website they were using to look me up, they stated Premera which is obviously not what I have, Lifewise. The entire front office staff is not friendly and rude. If you dont accept a certain insurance, they shouldnt put it on their website. Im so confused about the reviews here. But they should retrain their staff and update their website.

Excellent service from the team at Mill Creek Vision! Heather was very sweet and thorough during the work up. Dr. Wong was very thorough and knowledgable as always! Jessica always makes finding the perfect frames so easy and makes sure in getting the best glasses I can buy! I was in and out of my appointment from start to finish in less than an hour. Thank you Mill Creek Vision!

Dr. Doc is amazing! She was patient, very thorough and took her time explaining things. Jess was amazing and took her time helping me find the perfect frames and explaining my bill! The entire staff was amazing! They made a customer for life!

Dr. Russell is always on time & keeps me informed on my eye health. I recently had to get my eyes rechecked a few months after my yearly visit. They upgraded my dilation for free & really tried to get me the best deal they could for a new prescription that was needed. The gal who helps me w/ my glasses fixed them & is always so helpful & a delight to wk with.

I began experiencing flashes in my eye. I contacted Mill Creek Vision and they got me in for an exam immediately. After diagnosing the issue, they explained in detail what was taking place. My doctor put me on a routine to monitor the changes which progressed like clock work. Having an understanding of my symptoms certainly put me at ease. I have tremendous confidence in their abilities and experience and my eyes remain strong as a result of their care.

Very nice and friendly people.

Dr. Russell and the other staff were extremely friendly and professional.

The front desk, Lisa, Dr Russell and Diana were all lovely. Every staff member I interacted with was patient and kind. I liked how efficient everything was - I didnt wait long during any part of my appointment. Looking forward to picking up my new glasses and getting them fitted with Diana!

I went to Dr. Kurt Russell, (yes, thats really his name) for vision correction. He was ALWAYS courteous, competent & professional. (Even when I teased him for being so cute) The staff was great, always on time and professional, as well. I ended up having cataract surgery, and several years later, vision is still so much better. Thank you Dr. Russell!

Ive been to Mill Creek Vision over 10 years and I always have pleasant visits. Everyone is so good at what they do at each department. They provide leading edge technology and carry wide selection of glass frames. I highly recommend Mill Creek Vision to anyone who needs vision cares.

Awful place. I visited to get an estimate for frames and vision test. I was told there was few minutes waiting time. And few minutes later a person asked me to join her into a back room. She had a person on the phone and they asked me for my medical insurance details. It turned out they called in a wrong person. After going out again and waiting for more than an hour they told me it was getting close to closing hours and the waiting was getting longer. I think they forgot about me. Two mistakes in one visit. I’m not going back.

I have been a patient of Dr. Arimas for probably 20 years. I think his office and equipment is state of the art. His knowledge is amazing and I highly recommend him.

Doctors are good. However, the office gave me a completely wrong PD value. So bad

The staff is amazing and truly go above and beyond to help with any of your needs. They are patient, kind, and helpful! They also are great about getting you scheduled quickly and making your visit as easy as possible. Definitely recommend!

Very bad experience with Dr. Kurt Russell and his staff. The quickest eye exam ever. He spent about 5 minutes or so. This doc started with my existing eyeglasses and made questionable adjustments a little and done. The prescription is now way off and they wont make another appointment for a retest because I have already returned the glasses. Really?From the beginning, they did the wrong job about insurance, too -- the scheduler over the phone said my insurance would be accepted but said a different story onsite. Luckily I had another insurance to use.Dr. Russell ignored/forgot my request for my PD values. And unlike other docs Ive seen he didnt even look at the eye images they took onsite. They say he would call me if theres a problem.The most critical issue: he touched my eye without washing hands! Now I suffered from this eye pain on the left eye he touched with tainted hands. I just hope I didnt contract coronavirus from this! Finally, he skipped dilation even if requested.Yeah, they are all friendly and nice and all, of course.UPDATE -- August 16, 2020They replied to my posting. Here are my responses to their responses.>> The starting point of the subjective refraction is the current lens power within your glasses. This is common practice.Im not questioning this. Im questioning the final outcome of the incorrect prescription and refusal to provide a retest until somebody posts a negative review!>> one of our opticians could measure that value for you and write it on your prescription.Well, I did see the optician but he did not perform it.>> In addition to washing my hands numerous times during the day, I also ALWAYS wash my hands or use hand sanitizer before entering the examination room.I dont understand whats the point of doing all this if you dont wash hands JUST BEFORE you touch patients eyes after touching the keyboard, door knobs, etc.>> I reviewed the images within one minute and informed the technician to let you know the results while you were still in the office; which she did.Well then, it sounds like this place also has a communication problem or the doctors lying here, or something else. The technician lady clearly told me that I would hear back the result over the phone later.

Doctors are good. However, the front desk office assistants are very rude.

Im really happy with the Staff and the Doctor there. Lisa was nice and calm and she was able to answer all my questions. Doctor explained and answered all my questions. Unlike other places they dont force you to buy glasses from them. All leading insurances they accept.

Dr. Arima provided me extraordinary eye care for over 20 years. Now Dr. RUSSELL is doing the same. Both of these Gifted doctors make going to a medical appointment an enjoyable, educational experience.Jessica is the Master of the Eyewear show room. She has EXCELLENT taste & knows how to match anybody with the perfect frames. I tell EVERYBODY I know to go to Mill Creek Vision. Thank you for all you do to make it such a special place.

The staff at Mill Creek Vision were above helpful. They were able to treat me better than other places I called around too. I was able to be seen in short notice and at my visit given excellent service. Jessica (glasses/contacts specialist) was great at finding me frames and able to tell me what options I have in my insurance coverage. Kristina was very nice and helpful with my checkup and letting me know throughout the exam what each step was for. The doctor was very informative and great with diagnosing my vision. I am happy I went with Mill Creek Vision and will be telling friends and family to visit them. Thanks for your help

I like how professional they are and the service is awesome. I go to doctor Wong, she is amazing! I also like their online portal. I’ve been going to this place since three years now. Will surely recommend it !

It was fast, great service, friendly attitudes from everyone. Erica( the newer person really took care of me) Donna was awesomeas well. The doctor was great as well. Honestly, this will be my go to eye care place.

Always a good experience! Happy people working there. Doctors are very professional and have a lot of knowledge.

So much is great and I am so glad that I can continue with Dr Arima for so many years. Great care with newest information and an ability to look at all possibilities of treatment. One disappointment, front desk too loud and casual. Not a good first impression when the person checking you in is eating and distracted as you are trying to get paperwork done

I really enjoyed my appointment with Dr. Russell, and the employees were fun yet professional. Seems like a great work atmosphere. Happy employees make happy customers!

This is the second experience Ive had with this office, once with my wife, now myself. I should of learned my lesson a few months back but I was optimistic and hoped maybe it was just a one time incident.The problem with this place is not the lack of expertise from the doctors themselves, they did a great job. The whole office staff and front desk at this location are running the worst customer service experience Ive ever received at any doctors office. If you expect ANY of them to follow up with you regarding any sort of orders for contacts,lenses or frames, look somewhere else. You will waste your time consistently calling them only for them to either send you to voice mail during regular business hours, or say they will follow up with you in a few hours and NEVER get a call back from them. Every interaction I have had with them over the phone suggested NONE of them at the front desk know what they are doing. They are always confused about how to help you and are rude and short with you. Whoever is in charge of the front office team needs to revisit the very basics of customer service training with their staff. I dont like writing negative reviews but in this case I felt I could save others time and energy by asking you to look ANYWHERE else but this office. They do not value your time, they will never follow up like they say they will.

This was my first eye exam so I was a little nervous about what to expect. The team at Mill Creek Vision put me at ease. Courtney was efficient and explained what she would be doing on every test. Everyone at this clinic was so nice and professional and Dr. Dok was amazing to say the least. Big thank you to Evan as well for helping me pick out my first pair of glasses. So glad I chose them to take care of my vision needs!

I’ve been going to Mill Creek Vision and Dr. Russell for the past two years and each experience is always great. Big selection of frames.

Dr. Arima and the staff at Mill Creek Vision are the best! Ive been a patient for over 20 years and its so nice to be recognized by the office staff who are very professional and pleasant. Dr. Arima is very thorough and spends time answering questions and explaining eye health. His findings of a potential health problem spotted through an eye exam led me to work with my primary healthcare provider to rectify a potentially hazardous medical condition. While being an eye specialist, he also cares about the whole persons well being. Thanks Dr. Arima!

I love the staff here. I’ve recommended both friends and families to come to this place because everyone is very friendly, knowledgeable (very important when seeing an optometrist of course), and has a great selection of glasses. My husband and I go here, and now, my three year old (he was two at the time of his first visit).My son went to his first eye exam and he felt very comfortable with everyone. Minus his eyes getting dilated (he’s three and yes it was a struggle for those drops to go in because he just didn’t want them in his eyes) but he was praised and treated so kindly (bless their souls!). Good news is, he doesn’t need glasses. Bad news, he’ll have to come back for a next check up before kindergarten 😂.

Dr. Russell and his team are professional and kind. From the moment you walk in, they make you feel welcome. I highly recommend Mill Creek Vision.

Dr. Wong is very thorough, took her time with me and was pleasant to work with. Her suggestion of progressive lens is something new I am trying.Jessica Tovar, the Optician, helped me to find just the right frame for my individual needs. After learning about me, she then made a suggestion on a lens as well. She took her time, was pleasant to work with and has a wonderful personality. When I came back to pick up my glasses, she remembered my name and several things about me; that was a surprise!I will definitely continue to go back to Mill Creek Vision.

Very knowledgeable and always so helpful! I have been coming to Mill Creek Vision for many years & they never disappoint! Jamie is my choice when it comes to picking out glass frames. Shes the best!

Thorough. Thats what this office is. Ive always enjoyed Dr. Arima and his staff. The opticians do a great job too helping with frame choices. Allow plenty of time because you are going to receive a thorough exam and lots of help making decisions about frames and lenses.

Very helpful with finding a frame I like. Very knowledgeable

I have been a patient at Mill Creek Vision since moving into the Mill Creek area in 2014. I have received excellent care from everyone. I really appreciate the professional care I have received from Dr. Russell.

Dr. Russell was very pleasant and extremely patient. He took the time to explain every procedure and answered all of my questions. He even waited and asked if I had more questions at the end. He was highly professional and appeared very skillful throughout the whole process. Thumbs up to Dr. Russell!!Comments by:Danxia Liu

Amazing office, very welcoming and warm staff and knowledgeable doctors. They were very accommodating when I had to bring my 3 year old with me to my appointment which was sooooo helpful!

All around courteous and professional. Information given in easy to understand terms regarding the status of my cataract condition, in particular.

I couldn’t be happier with my experience at Mill Creek Vision Center. They are always incredibly friendly and helpful. The ladies that run the front office are superb and obviously the glue that keeps everything running smoothly. I decided to try wearing contacts for the first time. Dr. Arima was extremely knowledgeable and explained my options clearly while patiently answering all my questions. I was literally astonished with how well I could see with the first set he picked out for me. I’m very happy and looking forward to my next appointment when I’ll get my training and contacts to take home. I love this establishment!

Very comprehensive eye exam by Dr. Dok, helpful optometrist for choosing glasses, medical assistant and front desk staff very nice. Good flow picked out glasses while waiting for my eyes to dilate. Fairly short wait times to get roomed and see the doctor.

In a world of angry consumers, I would like to share my positive experience. I am someone who is extremely sensitive when it comes to eye care. This was my second visit to the eye doctor EVER. I was greeted by a very kind receptionist (forgive me I did not catch her name) who calmed my nerves immediately - despite my indecisive mind on dilating my eyes versus a digital image.After a few moments in the waiting area, I was greeted by Lisa who conducted a thorough and engaging eye exam. I cant speak highly enough of her patience and genuine care for my comfort during my visit. Thank you Lisa!My exam was rounded out by Dr. Russell, a quiet gentleman yet quite thorough and patient as well. I never felt dumb asking my questions which can be hard to find sometimes!The end of my visit was rounded out with Evan, one of the opticians. I was to pick out my first pair of glasses and really couldnt have done it without him! I had no idea what I was looking for but he knew exactly which direction to go in after a few simple questions. He walked me through what I was covered for and how everything would work. Such a friendly face and helpful person to finish the appointment with, I am very grateful for his knowledge and expertise.Overall the office was warm and inviting. I witnessed a staff who seems to generally enjoy each other and the laughter they share is infectious. I even spotted Dr. Arima sporting a pair of red womens glasses for a goofy picture. I will not go anywhere else but Mill Creek Vision for my eye care needs!!!

Very attentive staff and a great selection of frames.They are also excellent with children and have a good selection of kids frames that dont look like what everyones else kids frames look like.

Dr Lisa Doks, knowledge and gentleness in testing and explaining, made me very comfortable during various tests. This is my second visit. Staff was very courteous and helpful.

Customer service is bellow average, im trying to make an appointment for my son to replace his lenses and i have to wait a week to get an appointment !!

Amazing office and staff. Dr. Wong explained my findings in detail and was very caring! I am very happy with their sevice!

Ive been going to Dr. Arima at Mill Creek Vision for many years. When Dr. Arima isnt available Ive been examined by other doctors in the office. ALL have been friendly, caring and excellent care givers. I highly recommend Mill Cree Vision.

You will receive the best of care from these Drs. Our family has been going to Mill Creek Vision for three generations and have received the best of care for a variety of eye health. I trust my families vision with Mill Creek Vision.

My husband & I have gone to Dr Arima for years. He has been very thorough in our eye care. I also had my parents see Dr Arima for their eye care. They really liked how he explained everything he was doing. His staff has always been professional & positive. We have moved away from the area over 10 years ago but we still come back for our eye exams.

The staff here makes you feel at home. Everyone is friendly and happy. We really appreciate the personal service!! Thanks you guys!

Theres a few things I really like about this clinic: cleanliness, service from the staff, the doctor aid/ nurse and the doctor. I asked Dr. Russell tons of questions and he was always polite and caring. I love that he lets me try out contact samples for free when I try something new. There a certain aid that works there, shes really young, looks Asian and shes very professional and nice. Last time I went there though, I barely got time off from work and arrived 5 min. to closing and there was a different aid working and she seemed like she was in a complete rush to help me leave, it felt rude because the place wasnt even officially closed for the day. Hope I dont get her again. Besides that, I love this place.

Caring staff...old world charm and warm bedside manner. White glove service. Quick service.

This was my first time at Mill Creek Vision and I am wondering why it took me so long to find this place! The staff is amazingly friendly and welcoming not to mention knowledgeable!

I just love the frames they offer. In fact I make it a point to purchase new frames every year.

I would have liked to know the cost of tests done and potential insurance coverage beforehand.

💜 They are always available to make adjustments to a persons glasses as needed - no appointment necessary. 🤓