Bob Sarnowski exemplifies great customer service. He called to inform me he was 20 minutes from arriving for our appointment. My original request was to address the smoke/fire detectors. Upon arrival, Bob informed that he also needed to install an update module for the Security System. He informed that this was necessary for 5G network compatibility. Also, that there was a charge connected to the upgrade.As he was updating everything, I mentioned that I was looking to add additional security features. Bob immediately reviewed the Vector provided camera add on to the monitoring system. He performed a house survey, informed me of optimum camera placement and advised on what I would need as far as electrical outlets and WiFiRouter.End result, Vector will be part of my security enhancements.Thank you, Bob

Always a pleasant experience with the Vector technicians. They show up on time and are efficient and seem to always have extra equipment if you decide to add additional items to your system.

Tim from Vector Security just finished servicing our alarm system, and he did a fantastic job.He explained what he was doing as he went along, and answered all our questions. A great experience for us.

Jon was fantastic to work with! He was efficient and thorough, personable, and followed up to make sure everything installed was meeting our needs. He made the time to explain how the panel works, it’s various features, and answered all of our questions. Would highly recommend Jon and Vector for your security needs!

Jon is top notch at what he does... he helped install the security system at one of my best friend’s new house and nothing but positives across the board. I will be getting my own place early next year and already told Jon he will be getting the call!

Tim did an excellent job resolving several issues o our service call.

Amazing service by Jon Burton. Very personable, quick install, and super helpful explanations. Id recommend him to anyone and everyone!

I have had vector for over a year now I love there service anytime I need anything they always get out to our house fast. I just had Tim D. The service tech out to my house today and he was very nice and polite explained everything that he was doing and all the test he was running. I had my kids home and in the house and he was very nice to them also even though my youngest was trying to steal his tools lol but I would recommend them to anyone. When they come out to replace my door assembly I hope it’s Tim D. again. Thanks vector security

Installation technician was very punctual for designated installation time, extremely knowledgeble about the service and installation process as well as alternatives. He was professional, polite and clean in appearance and his workmanship. Walk thru and education of the system was complete.

John was here and was so easy to work with!

Amazing product and customer service. Jon was very professional, attentive, flexible and very easy to work with. If you want someone in your house that you can trust and feel confident with he is your guy!

Tim was very nice and very pleasant. He ensured that out doorbell camera was working perfectly and even went above and beyond to work on the motion detection. Since the doorbell camera he installed was only picking up motion when someone gets up close to the camera even if the sensitivity was set to high, he ordered us a separate one to be installed to fix the motion detection. I am very pleased with Vector Security. They always quick to answer when the alarm goes off to ensure our safety and their technician are very polite and educated as well as knowledgeable on their products.

Tim was very professional and efficient. Answered all questions and offered helpful suggestions for improvement to our system. Great to see this type of customer service.

Great service!! Tim is the best!!

John was here to rescue us as we had some problems with our alarms over the weekend. He walked us through everything, had us change some things to have a more efficient alarm system for all our staff that come into the office. He was so very helpful and went above and beyond, deserves 10 stars but could only give 5!

Got a great price from Jeff on 4 security cameras for my home, and no high pressure tactics which counts a lot with me. Jon B, and Mike did the install and worked like a well oiled machine. Courteous, professional, and very knowledgeable about the system they were installing. They spent a lot of time showing me how to use the system which is pretty user friendly. They were very careful about keeping things clean, and cleaning up any mess from the install. Very happy with this company so far, and wish I had found them before doing a contract with ADT for my security system. I will switch when the time comes

Great work. Showed up on time. He was able to answer all our questions. Vector Security should hire more Technicians like this. Great job.

Tim was excellent and patient. He took the time to answer all my questions about the alarm system and service. Truly appreciate it.

Jon B was great. Super friendly, courteous, and detailed.

Fantastic service! John was a top notch professional. There was no question he couldnt answer, and his dedication to our safety went above and beyond!

We always have a good experience with Vector Security. Their response time is great. They have the latest technology. Their field reps are Knowledgeable, professional and personable. Specifically Tim Danaher, Mike Kaiser and John Burton are awesome.

Jon did a great job installing and explaining the upgraded system. He was courteous, respectful of others in the house and contagion prevention protocols, and very efficient.

Tim Danaher came for a service call and did an excellent job taking care of my system, he was friendly and knowledgeable, One particular question I had he did not know the answer but he didnt leave until he found out. Very Satisfied!

We’ve had a very good experience with our Vector system - the monitoring is responsive, our service issues have been dealt with promptly, and every employee has been professional and easy to work with. Tim came most recently and was very courteous and friendly.

Tim did a great job, neat and very helpful in explaining the system.Good man.

Tim was so helpful and took the time to make sure the problem was solved. He also educated me on how to care for the camera / how to reboot if needed etc. Thank you, Tim!

Tim is a terrific guy. Super helpful and nice. Explained everything clearly to me.

John was great. Highly recommended

Jon B is a wonderful tech . vector is a company i can highly recommend

They are doing nice job all the time.

Tim was excellent and very professional.

Tim did great work at The Browsery!

Great experience—quick, on time, and friendly!

Tim, was here on time and a great job and was in and out very quickly. He did a super job.

Wonderful job...very thorough...courteous

Knowledgeable and professional service staff. Thanks Tim!

Very professional. Happy with new system.

Always great service from technicians

Takes good care of us, but takes too long to get an appointment

Great job!

Great service