My personal experience was I talked to someone named Matt and sent pics of screen printing needs for pricing. No reply. Called back 2 days later and left another message with someone, and waited, still needing prices, then called at the end of day and still no answer, so ...That was my experience. Worth a single star at most. Cannot vouch for quality of work, though, since I had nothing done. Will search for a more responsive company for screen printing needs.