One of the best Lexus dealerships in and around NY & NJ. I worked with Adrian and his manager Dave. Adrian is friendly, to the point and helped me in seamless buying experience. Initial quote included some unnecessary extras from the dealer but they were taken off without hassle. Adrian helped me with pickup and drop off from the Middletown train station. Received my number plates on time just after temporary number plate is expired.

I worked with Stephen at Lexus of Orange County. Overall he was great, I came in a little after 3 and was out with my new Chrysler 300 by 6pm. The only issue I had was he was a little pushy on me getting some extras but that’s expected.

Quickly determined slow leak in tire was due to a nail in outer porter of tread. Photo clearly identified problem which, unfortunately could not be repaired due to location of nail. New tire was in stock and installed promptly.

I have always considered myself a Mopar guy but I needed a daily commuter so I purchased a 2014 Lexus CT200h. I’ve been impressed with the car but more so with the service provided by Christopher Nenning. He is very professional in his explanations and his follow up is outstanding.

Tyler, Stephen, and the financial team were nice, professional, patient and made me feel comfortable. I can’t wait to buy another car from them. They’re the best.

Great service and our product specialist Alfred Marrero was great to deal with. The sales manager was also great to deal with. It was worth the drive and my wife was able to take her awesome car home with us that night. Was worth the 1.5 hr. drive. Great service and price.

Professional and courteous service. Technicians are very knowlegable and efficient

Great experience. Salesman worked hard to find the right car for my son.

Truly just wanna say it was the best experience I never even imagined to have at a dealership..lol Daniel Becerra exceeded ALL my expectations!! Im only 23 years old and this was my first car purchase ever out of a real dealership .. So i was very nervous and overwhelmed car shopping... until I got a referral to Daniel & he truly made sure I got the best deal on the car I wanted within my budget! Blew me away with such a crazy great deal.He literally made my dreams come true of being able to own my very first sports luxury car!! The experience was very seamless, efficient, & a true pleasure. S/o to Daniel!! He made sure I was happy in the end and I left the lot beyond it. Thanks Danny!! You rock! Also, great overall service from the rest of the team.

Terrible, they promises my girlfriend a car we were interested in. We went in and checked out the car, and we asked if we can put a deposit down and he said no it will be here still. The next day it was sold. I think one of the salesman name was Danny. Not sure. Terrible. Not to mention. We stood around waiting 20 minutes for someone to even help us

Our experience here has always been wonderful! Our salesman this time was Tyler Figueroa and he was so helpful!!!

We traded our old 2015 RX350 for a new 2021 RX350. We worked with salesman John Roscino who was a pleasure to work with. We loved our 2015 RX350 and the new RX is simply gorgeous with many new tech options unfamiliar to us. John did spend a great deal of time getting all the options connected and paired with our phones. Very happy.

The place was very clean the people that work there were placent and dressed neat the service was fast.

Outstanding, professional, personable service. Full disclosure, sincere concern, understandable answers to every question.

I truly wanted to buy my car locally. I visited this location on two separate occasions with the intention of leaving with a car purchase, but it just wasnt to be. This dealerships selling practices (The Customer Set Up Sales Pitch) is the reason people are buying on line. Old school, sleazy sales tactics made me feel like I needed to take a shower after I left their dealership. They asked 5 separate times on the last visit if I was trading in my 2018 Silverado. The GM of the store even came out and asked. When they finally excepted the fact that I wasnt trading anything in, they lost interest in selling me a car. Why? Because they cant manipulate the profit margins as well if you dont trade something in. Add in the shortage of new vehicles, they are very choosy wholl theyll sell a car to. Its all about THEM, not you, the buyer. Ill take my chances with CarMax or Carvana.

Not impressed. Wheel and deal, sit in your glass office and chat which we watch before coming to further talk to customer-no value for others time. They have all your information if you request info on a car or trade-in, but run your license and ask questions they already know. DONT show people a car with a recall and tell them theyll have to take it to the dealer to have it taken care of-send your staff to do it..its called customer service for a reason.Ill pass thank you.

We bought a used Honda CR-V from this dealership a few days ago. The price was competitive so we took a trip up. The salesman who suggested we come up told us that we would be charged only $75 for dealership fees when in NJ they charge upwards of $700. As it turned out we were charged the $75 but also an additional $499 for other fees. This seemed a bit deceptive in retrospect. I understand there are fees to be paid, but we shouldnt have been told there was only a 75 charge plus tax and cost of the car. That was incentive enough to see the car.We liked what we saw and decided to buy it. There was a chip in the windshield and a bent wiper so we asked if they could negotiate at least a little. Initially the manager said no, but then they did take $100 off. Once the car was paid for, we were only given one key and when we looked at the car one last time, noticed there were no floor mats. By this time we had already paid. They said not all cars have two keys, but perhaps there was a key that they didnt know about and would call me the next day to let me know if it was found. The salesman acted like he had no idea there were no mats but again said, mats are not a given in a used car.That was also OK but they shouldnt have made it seem like we were getting such a great deal, because we are now laying out over $500 between a new key and decent floor mats. The car is no longer such a great deal. I got a call the following morning from a woman named Nicole who asked if we had any issues to be addressed. I mentioned the key and mats, but she never got back to me and I had to call twice before hearing back from the salesman. This issue remains unresolved, as he said he would speak to the manager to see if perhaps they could pay for a new key or at least split the difference. It seems once the sale was made, all bets were off for getting any type of decent treatment. This is really upsetting. We laid out a lot of money for this car, and one would hope that the dealership would have been a bit more understanding in our concerns and not so hard nosed about a few hundred dollars to make the customer satisfied. I am still hoping they will call and make this right.THIS IS AN ADDENDUM TO THE ABOVE:I got a call from one of the managers at Lexus after writing this review. He explained about the charges incurred and made it clear that two keys are not always given to a new owner, it the car is used, as was the one we purchased. As far as the mats were concerned, he agreed to cover the cost I laid out for the front and back seat mats. He also offered to have me come back for another detailing if we chose to do so. I was very impressed by his professionalism and as a result changed my rating from 3 to 5 stars.

Lexus of Orange County is always professional and accommodating. I highly rate this place for purchasing a vehicle.

Just got a used 2020 Kia Sedona. Worked with Stephen who was incredibly professional and courteous. He made sure every question was answered and addressed. No hidden fees, no pressure, exactly the car buying experience I was looking for. Car was ready when I arrived forMy appointment and went from test drive to completed transaction in less than 3.5 hours.

Experience was without pressure and provide all answers to my concerns.

We bought a used Toyota Highlander on January 22 from Lexus of Orange County. After driving the vehicle locally for one week, we realize that it is a quart low on oil and needs an oil change, which means that they have not changed the oil prior to delivery. Then, it turns out that the battery terminals are so badly corroded that there is white foam on them. We drive the vehicle an hour and a half back to their service department to clean up the terminals, and upon returning home we realize that after cleaning up the corrosion they never even sprayed down the terminals. The next day we go to leave for vacation and the car has a hard start. Once we reach our destination we bring it to a small shop to test the battery and it turns out it is a bad battery, and we have to replace the battery, and it turns out that the A/C does not work... To make matters worse, we realize that we are driving around in an illegal car for more than thirty days, as we have never received our registration in the mail. We speak to a sales manager, Mike, who laughs at us when we tell him that the car could be impounded. This dealership does not value your hard-earned money, apparently not even if you buy your vehicle outright. We are sharing our familys experience, so that you know what to expect if you buy from here.

They gave me a great deal on a 2020 Lexus es350. Sales person treated me great. I live like 200 miles away so we did the deal over the phone. I signed all the documents online and picked up the car a few days later. Everything went smoothly. They need to do a better job detailing the vehicles before they deliver them. Thats why I gave them four stars other than that everything else was good.

I got a really good experience in this place met Stephan who gave us a professional explanations and the main difference between Toyota and Lexus model. I wanted to Congrats him and the receptionist. Thanks

This is a high quality team. Chris was excellent as our direct contact. The work was done on schedule and the communication was superb. We will be back.

I recently purchased a 2011 Lexus RX350 and the process was so smooth and expeditious. The three gentleman who made all happen were Alfred Marrero, Product Specialist, Stephen Berkowitz, Sales Manager and Govaia Larcher, Business Manager. They all exemplify Five (5) Star Customer service, I will definitely return!

Amazing dealership who will go above and beyond to work with you and get you into a vehicle. My salesman John and the finance manager Stephen were both fantastic and I highly recommend Lexus of Orange County. An amazing car at an amazing price

Great dealership, incredible customer service, our purchase was seamless and quick.

The service experience at Lexus of Orange county is both thorough and enjoyable. I have both waited for my vehicle and taken a loaner car for longer appointments. The results are the same for me. They are fast, efficient and courteous to me and my car. This is my second vehicle that Ive gotten from Lexus of Orange county. As a matter of fact, my wife is also on her second vehicle from this establishment.

Service was the worst experience I have ever experienced. They are rude, they were going to do things to my car that I know was not right. Treaded my family with so much disrespect. I was told not to buy a car from there but I gave them a chance and the people that told me not to go there was 100 percent correct. Please please don’t not deal with them. I asked to talk to the person in charge of the dealership and all I got was no one is available. That is so sad. I wish I did not have to give a star because that is giving them to much credit.

Stephen Jean was the sales associate that assisted me here, and made sure I had a great experience. Definitely will recommend him and this dealership to friends and family!

I want to thank Stephen my salesman and the rest of the team for making my dream purchase possible. With bad credit and a low down payment I was able to purchase a beautiful vehicle that Im extremely happy with within my monthly budget. They worked so hard. Thank you so much guys!

Great experience, made the car buying process quick and easy

Great guys!!! Really enjoyed the experience. Sales, finance top notch!!

I got new tires, new brake fluid and windshield wipers. I highly recommend Lexus of Orange County. They do not try to sell you things you do not need. I thought i needed breaks but they said i had plenty of life left and that it was probably just the tires (which i knew needed to be replaced). Another recommendation-only get your Lexus serviced at a Lexus dealer.

I had my car in for a repair at the dealership and everything went as planned. I received a loaner car while my car was being serviced and it was ready in the time frame I was given. Thank you for your service!

Absolutely great customer service! Stephen Jean helped me throughout the entire car buying experience and made sure everything went smoothly.

Purchased a used vehicle from the dealership in April. The truck was priced fairly so I came from Connecticut to purchase the vehicle. Dealership experience was fairly typical. I was offered an extremely low offer on my trade in but we were able to make a deal after I presented written offers from other dealers for the trade. After coming to an agreement I waited almost 2 hours to sign my finance papers (annoying but not the end of the world). Vehicle was filthy when I took my test drive (food wrappers from previous owner on rear floor, dirty, dusty, etc. Vehicle was supposed to be detailed, when I went to leave it was still dirty including salad dressing to-go containers rolling around under seats. I asked them to clean it again, job was mediocre but I was eager to leave after spending most of my day there. When I got home I found about $4 in loose change under and between the seats along with a serving of old drive thru fries, rocks and old saw blades in the bed of the truck. I took it to my local detailed to have a real cleaning done.I contacted the dealer when my 3 day temp tags where about a week from expiration. They explained the state of NY will not allow them to issue a second set or to extend the current set. After several emails requesting the issue be expedited and resolved the response I received was “ All DMV is behind and you probably wont receive the registration for another 2 or 3 weeks. However as long as you arent doing 100 on the highway you should be good…. if you were to receive a ticket for the registration expired, we would iron that out for you.”I went to the CT DMV website and appointments are available either same day or next day. I also contacted their main office and was told there are currently no delays.I have been contacted via phone by Dave Lewis the GM of the dealership. He stated to me that DMV is backed up everywhere and there is nothing they can do. He claims he’s been operating his own vehicle unregistered for nearly 6 months. I later found out from him that the dealership is using a 3rd party DMV processor. I was finally promised that I would receive a valid registration for my vehicle within 5-7 business days putting the time to complete the process at 61 days since the transaction. I still have not received the registration.I have open complaints with the State of NY, the Better Business Bureau and Lithia Motors who owns the dealership.It is clear to me that selling the vehicle and getting the cash for the transaction is the only thing this dealership is interested in. I brought more than 30% cash to the table and financed the balance. Now that the dealership has the money they have ZERO interest in delivering on any of their promises. They are in breech if the contact and bill of sale.I would not recommend anyone do business with the dealership. I am extremely disappointed and at the point where I most likely will be pursuing legal action against the dealer in order to resolve their gross negligence to deliver what has been promised in their contact. Run, don’t walk away.

Service department is terrible. Past two times they are rude and have attitudes. Never received a call that the car was ready to be picked up from service. I would NEVER buy a car from this dealer again.No confusion Mr.Cohen it is under my husbands name, last name Weslowski. Brought it in for an oil change on 3/12/21 and your service department was less than satisfying.

Chris N. was great to deal with and provided excellent service!

Not impressed, this is a LEXUS dealership not a kia dealership although kia probably would have done a better job. Bought used lexus, very happy with car, dealership not so much. VERY DISAPPOINTED!

Scanning Autotrader for affordable cars and spot a 20 year old Beetlewith low miles and decide to reach out to the Dealer. It was listed at5995.00 (which is over 3 times its value!) to get additional info and possible purchase. I spoke to Melissa and asked all the needed questions and told her I would pay for the car with a debit card. An hour later I received a email stating that there was a typo and the car is now 7995. (5 times its value). Its getting harder and harder to find honest, trustworthyDealers. I guess thats why Vroom and Carvana are growing so fast...

Exceptional service thats done very fast and they left the car nice and clean.

BUYER BEWARE! Price Scammers! Taking my business to Carvana instead. At least I wont go bankrupt with all the hefty fees they keep adding. Plus they are very rude and pushy. Please read all the 1 Star reviews before doing business with them.

The team at Lexus of Orange County was great. There was no pressure and the team worked well together to answer all my questions. Terrell was great. Thank you for everything.

Excellent experience dealing with Melissa Horan! At no time did Melissa push any types of deals or create any sort of pressure she simply listened to our interests and gave us the opportunity to test different experiences and options to get the car that best fit. Very knowledgable and would recommend if you plan on using this dealership to go see Melissa!

I have never felt more comfortable and received as I did with AJ Rumsey and staff. This purchase was the smoothest and easiest transaction to date. Thank you so very much. The level of customer service and attention to my needs and questions were impeccable. Thank you again and a million times over.

This dealership was first class all the way from the sales assistant, to the salesman, and finance manager. I definitely recommend Lexus of Orange County, and will continue to refer friends and family to this dealership. Thank you Stephen for the great experience of buying a car with no hassle.

Service completed ahead of promised time. Great staff!

Service on my 2018 rx350 was performed on 2/17/21 by Lexus of Orange County. The service personnel were excellent as well as the repairs to my vehicle. I highly recommend them.

Chris from Service was great. No problems with anything.... Saved me a few bucks in labor costs since work would have been duplicated. Have on 07 Lex ES350 that Im keeping around for a while. I would recommend these guys anytime.

Melissa Horan is a very good salesperson to work with. She knows cars.

Bought a vehicle off of them about 5months ago and every time I need to get things done on it nobody knows what warranty covers and finance guy is unreliable to no end. Pretty much a waste if u ask me. They tell me he is only guy in store that knows anything. Id fire him and get someone reliable. I know people that are looking for work. Dont buy from these people.

Excellent experience at Lexus of Orange County. The lease on my Mercedes coupe was coming to an end and I decided to try the Lexus brand. My first 2 experiences at Lexus dealerships in Long Island were not good. The facilities were outdated, the selection of cars limited, and the sales people uninterested in making any effort to show their cars. I guess they sell too many cars in Long Island to care? I was losing faith in the Lexus brand as Ive only experienced 5 star customer experience at every Mercedes dealership Ive ever been to - regardless of how busy they were. My experience at Orange County Lexus was totally different. My rep John was professional, available, and went out of his way to make sure I had a great experience. I drove over an hour to get to the dealership and I found that John had the car I was interested in washed and ready for a test drive. Although it was close to closing time, he allowed me ample time to test drive the car and gave me time to explore the various features of the RX I was interested in. There were no pushy sales tactics or rush to close the deal. I really appreciated this and I would argue that the time he gave me with the car allowed me to make a deal with him that same evening. I came to pick up the car 2 days later as I had requested some accessories to be added. They rushed to get the accessories installed and have the car ready for me. Even though I was late again in picking up the car, John and the manager (sorry Im forgetting his name) stayed well over a hour past closing to finish up the sales process and train me on some of the features of my new car. I thoroughly enjoyed the experience of leasing my car at Lexus of Orange County and would highly recommend anyone work with them for their next car. Thanks!

Good people. Trade in vehicle purchased has many problems.

Love Mellisa Horan, I despise car shopping but I feel comfortable with her as my sales rep. She doesnt BS and she makes sure that everyone is 100% satisfied with the purchase. World needs more people like Mellisa who actually strive for the customers satisfaction!

Everyone was so nice and helpful. But it took soooo long— I thought I was buying a house instead of leasing a car. The sales person who was assisting me was very pleasant and patient in explaining features of the car, but he did have another customer at the same time which made the process slower—and nobody wants to be inside the sales office longer than necessary with COVID. Thanks for asking, Donna

Wonderful place very helpful

I bought my Lexus Melissa Horan. She is the best sale representative. This place have best deals.

Great staff everyone is friendly and helpful great customer service dealt with Steve sales manager and terrel

Probably one of the best dealerships Ive ever been to and I have been to quite a few over the years. 5 star overall rating on everything so far ranging from my sales rep Joe P. keeping in touch with their customers just to check up on how the car is, reaching halfway on deals for the next vehicles, service, providing us with drink & snacks while waiting and many more!Mostly I have to thank my sales rep Joe(who is no longer there unfortunately) for keeping in touch with me consistently through emails and phone calls to assist me in finding the right vehicle for me at the right price range.Also many thanks to Scott (I dont remember your position, sorry lol) for being competitive with the price I presented you with another vehicle and still managed to get me to say yes to the Lexus instead!

The guy that helped me was very professional. He made my visit quick and easy. Exceptional customer service.

My wife brought the car in to address the recent recall and routine maintenance. There were no issues and the loaner provided was satisfactory. While there was an omission on the maintenance, this was resolved immediately on a follow up visit and was quicker than expected. In general I am am delighted with the service commitment at this dealership.

Great service department.

Horrible! Three months since I purchased my car and still no registration or plates. The lies continue to flow on when I will receive them. Corporate doesnt seem to care either. Hey but theyll pay for the ticket if I get one, really??? Do your job!!!

What kind of business sends this sort of mail out... disguised as a tax form and its a loan offer.

Great experience. Melissa Horan was spectacular and made the purchasing easy and avoided making the situation stressful at all costs. She is the best specialist I have ever encountered.

WORKED WITH MY GUY TERREL MOORE, LET ME TELL YOU WHAT HE WAS FAST, PROFESSIONAL, FREINDLY, AND CREATIVE. DONT SLEEP ON THIS GUY, IF EVERY CAR SALESMAN WAS LIKE THIS TRUECAR WOULDNT EVEN BE A THING!!!

Aj Rumsey is the Salesman to work with. I have dealt with Aj for over 20 years. Aj is always professional and knowledgeable. He also makes buying a vehicle an easy, smooth process and most of all an enjoyable experience. I highly recommend, if you are looking for a new vehicle contact Aj!!

AJ, Jason and Steve were awesome. They made our first lexus experience smooth with no hassle. We definitly reccommend them.

Contacted dealer thru website and was contacted via email and telephone by AJ. On arrival met up with AJ who had a car warming up for a test drive, especialy on a very cold day. Very friendly atmosphere. AJ was very professional and kind. Also offering suggestion on options available. Very good experienceTomS

Excellent service in detailing my car!! Michael is a gem. Very professional! He did an awesome job! The service staff were accommodating and professional!

Service Dept. is good but I wanted to look at new cars and was unable to do so. I had several conversations with Melissa and she said the manager would call me back because he did a trade-in estimate on my car when it was in for service NO RESPONSE! I CALLED AGAIN AND STILL NO RESPONSE! Business must be good!

I was beyond pleased with my experience at Middletown Lexus. I was beyond pleased with the assistance provided to us by Patrick. Thank you Patrick for going the extra in coming in your day off!!! As a result my daughter and I both drove away with a new cars. Thank Prestige for courteous, professional staff. Keep up the awesome work. Thank you Jimmy, Corey, and Michael for going above and beyond; it was appreciated.Sincerely,New luxury car owner

Great service

Melissa H was the worst salesperson we ever encountered. Because of her rudeness, incompetence and gross negligence we switched to a competing brand for our new car purchase and will never own another lexus ever again.

My experience here was excellent! It is actually the first positive car buying experience I ever had. Mike and John (Salesmen) were excellent. They made sure to answer all my questions, worked on the price, and from the time I walked in, the car was washed, had plates and I was able to drive it off the lot in approximately 1 hour. This will be the place I plan on going to for future buys and service.

Great service. Took me on time. Gave me a loaner. Was done on time.

Courteous service with reasonable wait time.

Not a good experience at all. Have had service twiceFirst time waited and was told it would be an hour for a 10k service. Took 3 hours. Next visit was a warranty issue. I had to get Lexus corporate involved. Not the type of service I expected from a luxury car line. Wont be going back.

Simply Amazing! Called this morning to try and get an appointment to get my car serviced and Cely (not sure if I’m spelling that correctly I’m sorry) from the front desk service department was able to me an appointment the same day. I was immediately greeted by Rich who was polite and efficient. I told him I had to leave by 330 and I was out promptly. My car was serviced, inspection, and car washed in an hour. Thank you so much Lexus of OC you guys are awesome.

I called this dealership in the morning to express interest in a vehicle. Asked for the final price quote, advised Ill be coming to purchase from out of state, taking a 3 hour drive. Rented a car and drove to dealership. Sat around waiting for a while as the salesman goes back and forth with finance etc. After waiting an hour and a half, finance guy says he cant accept my pre-approved Auto Draft Bank Check (through my credit union) because its too much of a hassle for the company, too much paperwork to fill out and that it sometimes takes them a couple weeks to get paid, etc. Umm, isnt that a part of doing business?? All he wanted me to do was finance through them directly, but yet couldnt get me the same good rate and loan term that I already received through my bank. They made no effort to save the sale whatsoever, I couldve paid for the entire purchase on my debit card and written the loan check to myself, but was so furious that I just spent money on a rental and drove 3 hours for them to pull this nonsense! Out of moral stubbornness I refused to contribute to this dealership, so I went elsewhere. To a different dealership that had no problem accepting my bank loan. If all you want to accept is financing through YOUR dealership, thats fine, but at least disclose that to people before hand. Dont waste someones valuable time and money (in my case, 8 hours of round trip driving and sitting around). A reputable dealership such a Lexus shouldnt be playing games like this. Ive owned 2 Lexus vehicles previously (not purchased from here obviously) and have always loved the brand. However, this experience really pushed me away and I decided to go with a different luxury brand instead... Id probably still consider Lexus again in the future, but definitely not this location.

Unhappy with whole process, bought plenty of cars at all sorts of dealerships. This one was different for sure. 1 star because they filled my gas tank before my trip back.

Service parking area is extremely small, and usually filled with newly delivered cars.

The staff was Professional and courteous. They Performed the required work and made recommendations when necessary.

I was very pleased with the service and communication between the service staff and myself. I will be back in the future. Thanks Lexus!!!

Amazing customer service and very friendly workers. I bought a car from them about 6 months ago and the finance manager stephen was a true gentleman. He helped me get perfect rate on my lexus and I will continue to purchase cars from lexus of orange county for as long as he works there. He is a 10/10 bloke

Very prestigious work. Melissa Horan was great to work with. She is very straightforward with numbers and details from the beginning. Melissa, Jake, and Corey made the process very easy and convenient for me as a buyer. I highly recommend checking the place out. No need to look any further if they have the car you want. Enjoy the ride!

Good experience. Service was easy to schedule for the same day I called. Next day came to replace wipers with no appointment needed. So, far good experience. The only recommendation would be to clean complimentary replacement cars more thoroughly.

Customer service was great John and the manager Jason were great

Direct, effective and accommodating staff.

Saw a vehicle, liked it - John Roscino spoke, emailed and texted back and forth with me, answering all questions completely. Cant say anything but praises for how helpful they were, and the condition of the used car I bought from them.

Everything about this dealership was first class. I was immediately greeted with a smile and a Hello by Sabrina at the front desk. Melissa, my salesperson, was extremely professional, knowledgeable, and not pushy. Matt, the Finance Manager, was extremely professional as well. All of the staff at Prestige Lexus provided an atmosphere where car buying didn’t need to be stressful. I was treated like gold, and I didn’t feel pushed, rushed, or like I was just a number. I definitely recommend this dealership to anyone buying a Lexus. See Melissa. She was great!

Joe was very helpful and informative from the minute I stepped in the door and until I left. 35K service was performed in a timely manner. Great service since I bought my car there.

I had my car serviced this past Saturday and decided to check out the showroom while I waited. I was met by Patrick, who went above and beyond to help find out if I could break my current lease. Patrick was wonderful to work with and made sure I was satisfied with everything before I left. I highly recommend Patrick to anyone looking to purchase a car from Prestige Lexus of Middletown.

Very nice costumers services

Melissa Horin was horrible, as was every other aspect of this dealership

Good quality cars. We came in to test drive a vehicle we had seen online and a couple hours later we left we a new vehicle. Our salesman, Mike, was very helpful.

Wonderful efficient service as usual.highly professional people working together hand and hand.Thank you for the service Anna Marie Gomez

Very bad experience .they sold me the car without owner,s manual .and broken cup holder.and they said everything is good and nothing was broken. and they said they gonna detail the car .when I saw the car it was very dirty from inside and even they didnt vacuum the car either. I dont recommend anyone to buy the car from this place.

I recently had to bring my car in for service without an appointment. The service writer was welcoming and very helpful. They got my car in and running great within the day. While I was there I spoke with the sales department about the possibly leasing a vehicle in the future. The sales person was very helpful and I would definitely come back when Im ready to lease! Highly recommend them!