Staff my daughter talk to was not very helpful and not nice. I bought an unlocked phone there and inquired if they had any more unlocked iPhones.. Was told they dont sell any at all which was not true. Went to AT&t down the road and got better service.

I strongly recommend that more staff be hired to work the floor. A young man helped me find a printer for my home office. However, he was unwilling to help me with finding a home phone. I asked 2 other employees to call for some help in the isle. Both did on separate occasions. I waited for over 30 minutes. Fortunately there was another customer waiting too. The two of us worked together to find what we both needed. I spent nearly $300 in the store. I am as hoping for some help as I am not familiar with some of the equipment I was looking for.

Do not sign up for best buy credit card. I took out a credit thru best buy and was double charged back in july. Contacted best buy and they told me i had to dispute it. I called Citi and disputed charges and best buy denied my dispute numerous times even with proof of purchases, best buy had no transactions in their system of purchase that i was charged for and im still getting screwed $380. Its november and im still fighting for the charges.

Customer service is very poor, very little attention. I ordered a TV online in open box with options to pick up in the store when I checked the TV had no remote control or stand support (in the specifications only said open boxes in good condition, when I asked the young man who attended me only replied that it came like that, but the information over the internet did not say anything was missing, the guy at the store never tried to find a way to help my purchase he look like he was tired and very boring.In a few words you pay for what they sell to you if the specifications says that it come with everything they have to give to you with nothing missing.The store needs more motivate customers services

My go-to for all my quick tech pickups

I was looking to improve my wifi in a three story house. I was immediately greeted and was offered help. I explained what I was looking for and after answering a few questions the salesman directed me to what I needed. His recommendation has worked out great!

Its ok, they treat me with the out must respect. Thanks

Our Verizon guy Paul was awesome.... Very nice and very pleasant to deal with, definitely will come back to best buy before the actual VERIZON store in Middletown where u now have to make an appointment to even be spoken to..... Not a nice lady that greets u at the 🚪

Everyone is nice. The products Im looking for are usually in stock. No complaints.

Great experience. Washer and dryer combo. Great price and amazing service.

There geek squad is the best. Very friendly & knowledgeable

I had to return an item Which I had bought online People at customer service were super nice and returned my money very quickly

Great. it was pleasant and friendly.I got what I wanted with a good price, I may add.

Very organized, clean, and the staff were very helpful. I couldnt find the Galaxy Flip 3 cases, and I was immediately helped and checked out within 10 minutes!

Google repeatedly asked me to upload these 2 pictures of a refrigerator I was looking into at Best Buy

GREAT CUSTOMER SERVICE THEY KNOW THERE STUFF

Even though it was during a snowstorm all the employees were very informative and helpful in the decision-making process for computer accessories. When an employee didnt know about particular item I asked about they quickly found a co-worker who knew exactly what I was looking for. Overall, it was one of the best shopping experiences Ive ever had and I look forward to going back there again in the future.

Couldnt find any good help while searching for what I needed. Resorted to Amazon to get what I wanted.

Always busy, but always an abundance of staff to help. Their Geek Squad is the best!! My computer was on the fritz and the technician was pleasant, professional and patient. He went above and beyond. They also have a wide array of appliances and technical items. Prime location with ample parking

Pretty much place to go to for electronics. Just have to have good timing so its slower and you can get help.

Paul is an amazing employee!!!! helped me with an iPad

I love going into Best Buy I love looking at all the Electronics appliances everything thats where I get my appliances and my computers and everything is at Best Buy and your backed by The Geek Squad so you just cant get any better than that

Brought my Galaxy s21plus to be fixed. Geek squad couldnt figure the issue and didnt even attempt to fix. I went to U break we fix, and they knew immediately what the issue was

They dont know nothing. ✅

Best Buy in Middletown has only one thing going for it...they sell electronics. They have only one cashier at this time with long lines of people waiting to pay. They could do a better job at cleaning the restrooms. Most of their items are overpriced and can be found online at cheaper prices.

If it was possible to rate 0 stars, I would. I experienced one of the worst customer service experiences I have ever encountered. Geek squad employees are incompetent, unprofessional, and rude the ultimate trifecta.I would NEVER recommend this location for any technical needs.

I Dont Remember Names but All I Know is That is Irrelevant because Everyone Accomodated my Disabilities Very Superior to Most Stores While Usefully Helping and Giving Honest Feedback.Monroe is Also Great.

I needed a side vent kit for my newly purchased dryer. In the appliances section I located one for Samsung. Non were on display for an L.G. a sales associate walked up and asked if I needed help. I explained. I need a side vent kit for an L.G. dryer. I showed him the one in my hand for Samsung. I then showed him on my phone the one I needed. I explained. My dryer is rear vent and need to change it to side vent. He yesed me to death and wasnt really listening or looking. He said we have a universal one. Hands me a box and said this is what you need. I get home open the box and immediately realize this in a wall vent kit. Not a relocation vent kit. Track it back to the store 25 mile. The Manager obviously not trained in customer service offered no apology. Said he will speak to his employees. As I did not give up the incompetent employee.

This place need some air circulation too hot in there

Very nice and fast thank you

So far so good

Thanku Joseph the maneger for taking ur time yesterday for me and husband with fridge i just got it delivered thanku the gentlemen that came drop off u guys are awsome i loves u guys worked and helped with everything i will recomend to family and friends💗 the manzano family apreciate everything😁 thanku konrad and kid thanku all for ur great service

The salesmen knew where my hard to find and out of date item could be found, and how it works!

I dont know what it is. But Best Buy in Middletown and Poughkeepsie have the same customer service. You cant find someone to help you when you need something that is locked up. But 3 stars because when we did fond someone here in middletown he was very helpful. His customer service was good. If it wasnt for his customer service I would rate one star.

Ordered to pick up at store. Very reliable, fast service. Friendly associates. Easy to order online . Park call/text and within 5 minutes the item was in my hand. Just before they came out, I receive a message they were on their way out.

Two employees went above and beyond to find the last copy of Rise of Skywalker in Ultra4K in the store, kudos to fellow fans!

Clean location and staff is very friendly and willing to help weather you need help or not. This is the best buy they always have good pricing

I ordered a freezer online. The drive from my home was about 45 minutes. While on the way, I received an email that the item was ready. Upon arrival, I found plenty of parking spaces available that were designated for customer pickup. I responded to the email that I was at the store. Two options were given; wait in the my vehicle, or go inside to customer service. I chose to go inside. I was assisted almost immediately. I was asked to move my truck to the front by the entrance. Two gentleman brought the freezer out and loaded it into my truck. I strapped it for safe travel to my home. All of the receipts are handled through the email transactions. When I arrived home, I unloaded the freezer and found it to work just as expected.

Would be five stars except for the fact that there were no graphics cards in stock at all, not all items were marked with prices, and the wait to talk with an associate was over 20 minutes. Aside from those issues, the store is clean, and associates friendly and helpful.

Had a return, wanted to exchange while they did not have what I wanted in store. They ordered it and had it shipped to my home. Quick and easy..

Employees are helpful and the service was great! They directed me to the department I needed to be in found my item and checked me out 15 minutes tops... #CERTIFIEDFACTTV. I.g

Great store overall, great staff, clean, but there’s one issue, they don’t seem to have a huge selection of pc stuff such as power supplies, and just computer stuff like that, other than that great store

I received advertisements of sale, but shelves were empty, prices too high - and like every other customer that walked in, came out with empty hands. Its obvious the store is going to close, be reasonable!!

Staff was all helpful n kind. Great place

Billy was the best.Buy

Its a nice store but they dont sell IPhone unlocked but everything else is unlocked

They really take the time to explain you everything about the products are interest, they dont rush you to buy.

Very confused on where to pay and store was empty...Could have been betterOverall not bad

Staff is great and easy to talk to but sadly a lot if things they have are usually sold out :(

Easy, quick, clean retail experience. Exactly what I appreciate when I am shopping

The items I was looking for were in stock and the check out process was quick.

Good product selection and good customer service 👍.

Store wasnt busy, yet could not get help and the one person who I was able to ask for help seem as though I was bothering him. So I left and found what I wanted at Walmart.

In the showroom for half an hour, literally googling info on my phone in order to determine which laptop/pc to buy. Sales assoc was requested and showed up but offered no assistance other than to get me the product I told him I wanted. Had a problem once I was home, I called and their recorded message says, we are not taking calls at the Middletown location.Fortunately there is a 14 day return period: Ill be returning the laptop and getting it elsewhere. Just on principal.

Try to sell something for moneythat I didnt need

Good experience today. We needed to visit more than one department to put together the system we wanted. Qualified and informed sales people from each department came to us and worked with us. We never left the first department we visited. All done in a timely fashion.

Pretty good store. Always well stocked with plenty of employees that are easily available for help. Always friendly n helpful.

OK this Best Buy is not bad but sometimes they have to explain Barney style to them on how to do things. I wanted an SSD hard drive and they gave me the SSD memory I am not mad about it but next time I am going to have to speak to them Barney style so they could understand I want a SS D hard drive not memory. Still its a awesome BestBuy.(On a other Note)The only other gripe I have with the middletown BestBuy they never answer their phones but other than that there good 👍

They only were willing to repair the items they sold. Pretty sad.

Very professional. Had a obsolete product with issue... Manager delt with it with courtesy and professionalism

Had what wanted. Store personnel was great, out in 20 minutes.

We have purchased several electronic appliances recently in BestBuy, and we are deeply impressed by their service. We especially appreciate Sean, Tylor who works in appliances, Andrew (and his coworker) for delivery and Carissa in customer service. They provided us friendly and considerate services. We love BestBuy!

Got what I was looking for; great service.

They are well organized and the gentleman that helped my son was very informative and helpful. I would come back here for assistance

The workers there were pretty nice! My buddies and I had to return some items and we got it done in 5 minutes.

Very good the staff very helpful quickly helped me find what I was looking for

Great selection if new & older products, friendly staff, and competitive prices

Curbside service was good.. Only waited 5 minutes after checking in.. Returning items was painless and quick on my last visit.

This store have a great reputation for honoring their warrantees. They also have a huge electronic systems and washer and dryers

Good and covid sensitive place to get electronics. Love this place.

They were very fast in serving me. Unfortunately the problem I was having with my laptop could not be solved there, but they recommended another place. Great staff!

Busy location, staff helpful and professional

Had the Sony tv I wanted in stock,no hassles like some other stores, said it was in stock went to pickup & was told oops someone must have taken it . I will ALWAYS GO TO BEST BUY for all my future TVS. Salespeople there r extremely knowledge & helpful. Keep up the GOOD WORK!!!

I purchased the service plan after having issues with my $1200 laptop that wasnt even two years old. The Geek Squad informed me that the repair was beyond what they were able to do (something with the motherboard). I then brought in my tower, which is 20 years old, and they were unable to remove the data from the hard drive. I then had a service plan that I couldnt use. I asked customer service if there was any way that they could refund the money for the service plan so that I could purchase a new computer. They did so immediately and I was able to purchase a new computer (Chromebook and I love it!) with the help of a store associate and my son. Though we seem to live in a throw away society where electronics burn out easily, Best Buy understood my situation and their store associates were able to answer hard questions and help me get back up and running! Thank you so much for the understanding and gracious return of the cost of a service plan that I was unable to use without any hassle at all. Thank you!

Visited to buy a V-tech wireless phone, as I already have one and I like its small footprint and is easy to use.

Very helpful 👍

Went to Best Buy a few days ago and was not very satisfied with the customer service. I was looking for a particular Samsung tablet for my daughter, eventually I found it on display. I waited and waited patiently but no one came to our aid. I was surprised and walked around the store, but was unable to find anyone in a somewhat empty store. I looked up the tablet online and found it on B&H photo bought it and paid for it while inside the store in under 2.5 minutes.

Needed a galaxy s9 case...out of stock...but all retailers are out of stock so I forgive them.

Great customer service, picked up a much needed ink cartridge after online and NYC stores were out of stock on the item.

We appreciate all our local workers at Middletown, NY. Very helpful and worth avoiding those online only stores.

Was glad to see the sales people were wearing masks and that the store was not crowded. Although the sales person was helpful, the product I was interested in was not in stock.

My favorite place to get any of my electronic needs. The staff are usually great and speedy!

Very good 👌 👍

Great service! The one guy helping me brought me straight to the register to check me out. Thats a dope idea!

Outstanding service, was completely satisfied with the services. Highly recommend

Ordered online,drove to store for pick up zero issues!

Received petitioned help from floor associates and customer service and was very pleased. Order pickup is easy and timely.

Got a beautiful GE washing machine for $100 cheaper than the other stores

Always have what I need; easy pick up. Great care for safety.

The service was great and the price 👍was great and I will definitely request a family to come to the store.

Great service and excellent selection!! Love Geek Squad support!!

Was a good experience. Unfortunately due to Covid-19 stock was limited on some items but we had a very helpful salesman and were able to purchase what we needed. Store was clean and associates friendly and helpful.

Not enough staff and the staff that are there are not helpful as in most stores. You have to seek them out and even then they are reluctant to assist.

Good service.

Took a while to get help to find my item. Once we got a salesperson everything was good. We were able to get everything we needed. Store was very organized once we knew where to look. Check out was fast and easy. Thank you

Used to buy phones all the time there, but salesmen were inattentive, did not try to help in anyway, product out of stock and basically had zero interest in helping. We left and went to Verizon and had much better experience and service. Disappointed.

Im impressed by Best Buys covid19 safety measures. They are controlling density flow in the store and there is hand sanitizer everywhere.

Fast and great service!

Overall ok, too many TV s and phones. Seems like it became a very selective business. Not much else available.

Not thrilled with my visit. Never any TVs in stock, shelves wiped out, and they closed at 7 PM on a Saturday night. Not sure if its due to NY restrictions due to Covid-19, the holiday, or lack of stock.