They had our car a week before they realized they forgot that they had not ordered the part. 2 weeks to replace ABS module ridiculous. Not even offered a loaner car since it was their mistake after they forget to order part.

The service center is always rude and make you feel as if your a bother. My most recent visit was no different. I walk in to the service center and was greeted with itll be a minute while she played on her phone. I then explained how my 2020 F150, with less than 14,000 miles, electrical system was freaking out. Unable to start, lights flashing, interior lights flashing and unable to unlock without using the physical key. I was told sense I didnt have an appointment it would be a few days before it could be looked at. I asked for a loaner, she laughed and said they had none. I asked about a rental since it is covered under my warranty. She rolled her eyes and said she knew nothing about that. She then just stared at me. I said well how am I supposed to get to work? Her response was a shrug as if you say not my problem.Its like this everytime I have to go there. Its the only dealership for 20 miles so its very inconvenient to go elsewhere. Yet thats what I had to end up doing. Went to Currie in Valparaiso which is 2 towns over but they took my truck and immediately started to try to diagnose the problem. They were out of loaners and it was to late in the evening to get a rental. They had one of their porters drive me home, 20 miles away!I dont need, nor want, someone to kiss up or try to kill me with kindness. I just want my issues resolved without attitude or grief.

Great working with salesperson T Morse. He got the right car at the right price! Recommend him highly.

Very friendly staff at Castle Ford/Lincoln in Michigan City. Service advisor, Luis Diaz was helpful and informative about my vehicle. Services done at a great reasonable price! My car was in excellent hands!

Terry and the rest of the team made buying my new 2021 Ford bronco sport an easy and quick experience. I’m in love with my new car! I highly recommend Castle Ford Lincoln to all my friends and family.

We were very impressed by the friendly, knowledgable, and professional service we experienced at Castle Lincoln of Michigan City. Our salesperson, Sam, and the finance manager, Trace, should give lessons on customer service as they both were dedicated to listening to us to make sure we received what we wanted.

By far the best car buying experience I have ever had! I purchase a car about every 2 years so I have had a lot to compare it to! Jherek went above and beyond to accommodate our every need! We purchased three vehicles at the same time and Jherek was there every step to make sure we were happy! Would definitely recommend Castle to anyone purchasing a vehicle!

From the wonderful young lady who made my reservation for service, to the young man with a large personality and laughed with me when I am sure I wasnt that funny, to the pleasant woman that took my payment....it was a fantastic experience. My apologies for not remembering any of their names but they were great.Thank you Castle Lincoln in Michigan City, IN

The service was great. Got done in a timely manner, and the service people were very helpful.

Thank you Castle Ford for our purchase of our Lincoln Corsair. Jason & team were great and Christina prepped the car beautifully. We recommend this dealer for those looking for a Lincoln or Ford.

I was nervous about making the drive out from Chicago to look at a truck, but it was definitely worth it! I felt really bad because we got stuck in traffic and were only able to get there 30 minutes before they closed, but the staff were all very accommodating and were all willing to stay late and show me the truck and get the deal done. Desirea was very friendly and easy to work with. The GM Greg was able to work with me and give me a great price. I wouldnt hesitate to check this place out if I were you.

Excellent service! Great communication! Adam in the service department went above and beyond to resolve my issue! Thank You!!

If you’re looking for a no hassle, top-notch service car purchase be sure to visit Castle Ford-Lincoln in Michigan City, IN. Greg Harper the GM, Milt Dabagia our Sales Consultant, and Trace in Finance all did an amazing job from start to finish. Greg made sure the vehicle we were looking at was washed and parked right in front ready for the test drive before we got there. Milt was very knowledgeable on all the features/options on the vehicle and very quick on getting us information/figures before going in with finance. They made sure to answer any questions we had about our new Aviator and Greg, Milt, and Trace made sure the numbers were right with the best deal! This is our second purchase with the Castle family and we couldn’t have chose a better place! Thank you again Greg, Milt, and Trace!

Great buying experience got the Lincoln I was looking for. Milt made it a pleasure.

SERVICE IS EXELLENT AND THE ATMOSPHERE IS PLEASANT.

Thank you. Great. Love it

Disappointed. Had an appointment at 8:30am for an oil change and went to pick it up after work at 3:30pm and no work was performed

Good professional service

Always helpful and friendly

Want to have the easiest most stress free car buying experience? Go to Castle Ford/Lincoln in Michigan City Indiana. Our salesman, Terry Morse is the best salesperson my wife and I have ever dealt with. Very pleasant to talk with. Ask for Terry. I have purchased many cars in the past and know the games dealers play. None of that occurred here. I knew the amount I wanted to pay along with the amount I wanted to get for my trade in. Not only did they come back with the amounts I wanted, but also told me about a rebate I qualified for that I wasnt even aware of. Very honest dealership. I will be buying from Castle again. Thanks Terry and Trace. You guys are the best.

Castle Ford in Michigan City Indiana was awesome. I bought a car there in March and the car has been great so far. The salesman Burke( I think thats his name) was great and informative. It was by far my best car buying experience thus far. They even threw in a couple of free oil changes.

Maxine can barely speak English and doesnt have any knowledge of any of the vehicles on the lot. She claims the system was down then wouldnt let me speak to someone else for information. I will go elsewhere to a more knowledgeable and professional speaking staff.

Windshield Washer fluid was not spraying. Pump went bad... Stopped in at Castle Ford and Joe got me in right away and an hour later my windshield washer fluid was working after the pump was replaced... Safe driving again because my trusted mechanic shop took good care of me....

Still very happy with castle ford lincoln. I called about a problem with my car and they told me they were very busy for the next few days. I explained that I would not be able to arrange for a ride home later in the week and asked if I could drop it off and they call me once they are able to get to it. They called the next day telling me they had checked it out and were ready to fix it. Quick and efficient service every time I go

My first experience with the service department couldn’t have gone better, everyone was very helpful and friendly. My service writer Volumn Brown went above and beyond to make sure my car was fixed and in a timely manner. I would recommend them for service anytime.

Milt Dabagia did a wonderful job of presenting a new car for my wife.

Thank you to Castle Ford and John Weaver for making my purchase very easy and not time consuming. John is a great asset to the sales team!

Normally I get decent service there.. this time I left my truck at 12noon told service I will be back at 4pm for just an oil change and when I got there at 415pm.. I was told my truck still needed the 5 point inspection..come to find out it still needed the oil.change as i watched it be pulled into service and put on a rack and oil drained... plus now i have a slow leak in my back passenger tire that all of sudden happened after my appointment. So this time not a real happy customer ...

We have high respect for Milt. He is very knowledgeable in his field and in addition, is very courteous and respectful of us as customers in turn. He took time with our order, and was sure to spend time with us when the car was delivered to ensure that we were comfortable with and aware of the many features included on the vehicle. We will definitely recommend both Milt and Castle Ford to potential customers.jk

Loved dealing with Vol again. I enjoy the drive to Castle from the far southeast side of Chicago. Good luck with the remodeling.

I dont trust any car dealer... I buy because I need reliable transportation. My visit to Castle was because they had an old stock of 2018 new cars. Upon arrival, I was treated good and chose a car, drove it, and decided to trade. Then the hokus-pokus started, so I got up to walk out after waiting 45 minutes, but suddenly they decided maybe they could talk. We settled on a price, but I still had to bring my new car back for undercoating because they dont do it except by schedule. I wish I had kept better records, but I think they added dozens of miles driving it somewhere to get the undercoating done..and I do know that the morning after I bought it, the left front tire was low... after a week or so, I had that fixed, but I think Castle knew it had a slow leak, but just kept filling it up. The new car was clean, but I think the sales people at Castle deliberately try and frustrate buyers, and I would rate them as about 3 stars... not much more. Made me better understand the term used car salesmen

Gave them 3 chances to get my service issues rectified on my 2017 Ford F-150 and still it will take another visit to get it repaired! Service manager was supposed to call me, but still to this day now 3 weeks later he/she has not called. Absolutely disgusting!

Sammy hands down best car sales person in the city

Did not feel like a priority to have warranty work done on my navigator, people were friendly.

Construction was a little nerve raking, They did excellent job on car.

Was delighted when car was washed after service.

SERVICE IS AWESOME.

Very slow service 3hrs for oil change and tire rotation

Great dealership