The customer service for this location and sleep pare in general have been great. Everyone we talked to was super nice. Our bed we purchased from them didn’t end up working for us and they actually had someone come all the way from Miami… (we live in orlando) to come pick up the bed and refunded our money! I wish the bed would have worked for us but alas their customer service is top notch and you won’t go wrong working with them because they’ll help regardless.
Great experience! Nigoria the store manager was amazing! Very attentive and answered all my questions. Came in for a specific bed and she helped me choose the perfect one based on my sleep position! Recommend this store to everyone.
I had problem with delivery. Call the Miami store. Sales person by the name Nigora was incredible. She resolved the problem within an hour. She was extremely knowledgeable about the mattresses. But the most important she was very kind and polite. I was able to get the mattress. I highly recommend Sleepare. iAnd I give 10+ stars to Nigora. Thank you
Had a great experience here! They helped me make sure I was getting the right mattress for myself and sleeping preferences.
I love this store. The customer service is awesome!! They’re super helpful and make sure you try the mattresses till you find the perfect one for you. If you’re ever needing to buy a mattress in Miami. This is the place. Book an appointment and that’s it. Thanks !!
Terrific service. So impressed with this store and the manager, Nigora. We did a little research before hand but she was so helpful and we were able to purchase our dream cloud mattress quickly. We will be back- Thank you.
I had a great time shopping at SleePare,this is THE best matters store in Miami. The sales team and customer support are deeply committed to provide professional yet friendly support. They really listen to the customer requirements and concerns before suggesting the mattress. Most importantly they let you try the mattress pad f your choice for a good 30 minutes, no pressure to buy at all.
I never leave reviews, like, ever. But this place actually made mattress shopping such a pleasure that I have to. Atmosphere is super chill and Nigora was extremely helpful. Walked out after what feels like less than half an hour with a mattress and some accessories for LESS (!) than we would’ve paid online. Thank you!
I wish I knew about SleePare before I purchased my organic latex mattress online. They have a selection of organic mattresses you won’t in places like find in mattress king or mattress firm; from the moment you enter the store you feel like you are at home. Nigara was extremely helpful and friendly. She was not pushy at at all; very different than the other mattress giants where they are just pushing you to buy those highly priced known brands so they have a higher commission. If my new latex mattress doesn’t work, I will definitely be going to SleepPare again to test out and purchase one of their options. At SleepPare you’ll find brands like the avocado mattress, awara and more. What an amazing place!!
Very professional staff, pointed me easily to the best mattress Ive ever slept on.
Nigora was very helpful, patient, and accommodating. She helped us pick out a mattress that worked for us. The showroom was clean & tidy. Nigora had us wear booties over our shoes to try out the beds and gave us towels to rest our heads on for sanitation. Very professional company. Thank you again for all your help!
Love the store, tried lots of mattresses like Helix, Winkbed, Brooklyn Bedding and Dreamcloud. The best mattress store in Miami!
What an amazing concept! So awesome to be able to test out Nectar, Helix, Brooklyn, and other online only brands.Nigora was very helpful and knowledgeable!!
It is so hard to buy a mattress online without trying. It was a big problem for me before I found Sleepare - a mattress store in Miami where you can try all online brands. I had a list of brands that I would like to try and was surprised that Sleepare in Miami had all of them: Helix, Nectar, Dreamcloud, Winkbed, Brooklyn Bedding, and Puffy! I bought Helix Midnight. Also, they gave me $50 off for the same deal that the website offers. If you need a mattress, you should come to Sleepare!
Excellent mattress store, great selection with various prices. Nigora was very attentive.
Visit this beautiful store and Nigora helped us with an excellent service. I definitely recommend this store if you are looking for a very relaxing experience and excellent service.
The best mattress store in Miami and nearby. The customer service is great
This is the best mattress store in Miami l. Great service and prices, super easy to exchange and they have the dreamcloud helix and avocado. We didn’t like our saatva mattress and they were holding the new mattress for us
We passed by the store by accident and found a spacious and nice store, but what we got really impressed was by the excellent service from the store manager Nigora. We ended up canclleing an order we have already done and getting a new mattress from Sleepare. Really happy for the service.
The best mattress Store In Miami, excellent customer service.
100% Reliable and secure for buy your mattress and beds
Nigora was so nice and give the best costumer service. I enjoyed my mattress so much. Highly recommend.
If I could leave 10 stars for this place I would. The store manager Nigora took the time to ask the level of firmness/ softness I wanted and even showed me examples so that I could be sure that my description matched what I had in my mind. I was even asked what position I sleep in. They took the time to explain to me how different mattresses are made so that I know exactly what I’m purchasing. And the prices are really good.
My boyfriend and I were searching high and low for a new mattress and we found SleePare. We were extremely excited since we were able to try out the mattresses before making a big purchase. We found a wonderful mattress and cant wait to try it out at home. We highly recommend you try out SleePare. Friendly staff, patient, knowledgeable, and kind.
We had great time shopping in sleepers. This is the best mattress store in Miami. They have the Casper mattress next to the puffy dremcloud and other mattresses.
Great service and found a terrific mattress! Thanks
Went a few weeks ago to shop around for a mattress for my mother. Nigora was very courteous and helpful in showing us all the mattresses available and gave us recommendations based on her needs. She did not pressure us at all into selecting and was receptive to questions we had. Something I dont like is being pressured into a sale on the spot at other mattress and furniture stores so the experience at Sleepare was excellent overall. We came back a week later and ended up selecting the BB Spartan at a great price. So far my mother is feeling great. I am planning on coming back in the near future to buy a mattress for myself!
Really good store and the customer service is really amazing
One of the best customer services I’ve ever experienced. Nigora helped me pick out the best mattress for me and my family. Very good quality mattresses and affordable! 10/10 for customer service.
What a great mattress store! i want there with my mom to get my college bed, we tried the casper store and mattress firm, but this store was much better.they have all the newest online brand, and they really know what they are talking about. we got the Mlily mattress and I am super happy
I had amazing experience in Sleepare. Nigora was so helpful. I recommend everyone to go to the store.
This is the best mattress store and I would like to thank Nigora for her help. She is very nice!
We went to the store a month ago and bought Dreamcloud premier. So happy with a mattress and would like to thank Nigora for her help!
Thank u Nigora for making our visit to the SleepAre showroom informative and positive. People should ask for Nigora to help them!
I had a fantastic experience dealing with Nigora, she knows her business and she was very proactive to make sure the delivery was done in time and with care.Totally recommend Sleepare and Nigora.Five ⭐⭐⭐⭐⭐
Amazing selection and super informative service. Make sure you come here before ordering a bed online!
We ordered a winkbed mattress from Sleepare 22 days ago and the customer service has been terrible. We havent received our mattress and it has not even been constructed yet. My husband spoke on the phone with Robert(NY office?) about 3 times and every time he said he would get back to him and never did, after that he stopped answering our calls. We contacted Winkbed directly and they said Sleepare ordered the mattress 1 week after we bought it! And that we needed to deal directly with them. But of course they dont answer our calls. Yesterday one employee finally answered the phone but she wasnt able to provide any updates and said she will get back to us but of course we havent heard from her either. If you are buying a winkbed mattress youre better off ordering directly from Winkbed.Sleepare customer service doesnt care about you after they get the money.
We wanted to try the Casper and purple mattress in a mattress store in Miami.It was great to find this place and we are so happy with our new Helix Daw lux. Thank you Sleepare
I visited that place couple days ago. I was really satisfied with the service I got and I found a very good quality mattress for affordable price. Thank you!
If you arent buying your mattress here, youre making a mistake(worth the read):*Disclaimer- this review was not paid for, promoted, or endorsed in any way by SleePare. Review is 100% honest and based on my own experience*Summary:You get the value of an online mattress combined with the convenience of trying a mattress at a conventional matress storePrices are unbeatableCustomer service is second to noneFull Review:Mattress shopping is a notoriously frustrating and difficult process. A good mattress is big investment and one of the most important ones youll make. How you sleep at night affects your entire day, and at SleePare they understand that.Up until now, there have been two ways to buy a matress:At a typical mattress store like mattress firm, where they inflate prices in order to meet the high operational costs required to be a matress middle man. (Storage, shipping to their facilities and then to you, rent, wages, etc.). Stores such as those ones typically inflate their prices by insane percentages, Ive seen reporting of up to 900% inflation. Mattress stores have been able to get away with this for so long because before the internet came around they has a monopoly on the market.Or online, where you get to buy mattresses at a fair price, get unmatched mattress quality for your dollar, and typically great sleep trials. At the expense of not being able to try a mattress before you buy it.Thats exactly where Sleepare comes in. They have a fantastic selection of online mattresses that you really cant find anywhere else. On top of that, they offer discounted prices on the already very fairly priced matresses they offer. You may be asking, whats the catch? Its quite simple actually, by being a showroom that works with these companies, when they sell you a mattress, its getting shipped directly from the brand you purchased. They dont need to worry about storing thousands of mattresses themselves, and therefore can offer you superior quality at an astounding price.Now the brilliant concept aside, Nigora the store manager assisted me yesterday. Over the past few weeks Ive been to so many stores and never throughout this experience have I been treated so well. Shes patient, a good active listener, knows her products very well, and cares about far more than just the monetary transaction involved. I got the feeling that she genuinely wanted to help me choose the right matress that will assist me in feeling great from the second I go to sleep at night to the moment I get back into bed the next day.This is the future of matress shopping, and the big name stores should be concerned, because they just lost their edge. If youre reading this, you should come by the their store, I can guarantee that you will not regret it.
Nigora definitely knows her mattresses, the amount of comfort of the beds is amazing. I would 100% recommend this place, not only the quality is good but also the customer service and how its owners and employees go above and beyond.
Nigora was super helpful, knowledgeable and made us feel very comfortable and we felt absolutely no pressure or hurry to make our choice. We were looking at Dreamcloud and Winkbed and after trying them for several minutes we choose the winkbed. If you are looking to purchase a mattress give her a shot and you wont be disappointed.
I was in the market for a new mattress and overwhelmed with all these bed-in-a-box companies, that I actually wanted to try it out in person. I scheduled an appointment and was greeted by a friendly staff to go over my sleep preferences. After trying a few mattresses (they took COVID precautions) I decided to go with one and was completely satisfied with the whole experience. Ever go car shopping and deal with the pressure of the sales rep? Yah, not here. There was no pressure at all, I felt comfortable and not rushed. I would definitely recommend this place over any big box store, if you are in the market for a mattress look no further.
Very professional and very kind. Amazing store atmosphere . Helped me a lot!! Thank you.
We were looking for a mattress store that had the nectar and the dreamcloud we found this place and the owner was amazing help us find the best mattress for us
I went to this miami mattress store with my dad to get the first college mattress for myself. the staff there was really great they showed us the purple mattress the nectar mattress and they didn’t really try to sell anything just showed us around and it was a great experience, We ended up buying a helix mattress that I really really liked.
Great quality mattresses really comfortable and amazing and friendly customer service!👍👍👍