What a wonderful experience is to get and find exactly what you needed; not only for the stellar customer service, but also for availability of products. Bryan eased the process smoothly to pick up my new phone...he rocks!!!

Bryan is always my Verizon to go person. He is always very helpful and so is Shantalle. I recommend this store!

Shantalle is so nice and helpful thank you 😘

Shantelle, the Manager at theVerizon store on Bird Road and 98th Avenue was absolutely amazing. She is extremely professional, knowledgeable and competent. She was very patient and courteous in dealing with my new IPhone 13 pro max. I will recommend her services to all my friends and relatives who are in need of a new phone service. Keep up the good work Shantelle, and Thank You for your help! - Doris Dsouza (very satisfied customer)

AMAZING SERVICE! Shantalle is the best, always helpful & very knowledgeable on her products ! Always a pleasure here

Shantelle is awesome! I’ve been dealing with her on my business account for years and she always comes through. Thank you!

Great she knew everything very good. She did a great job.

Shantalle was very helpful and patient. Great costumer service!

Shantalle is amazing thank you shantalle😘😘

Not good . Dontanswer the phone . Don t open the door.Cloose it .👍

Ive never recieved attention like how i did at This Verizon store. Shantalle was very Kind and helpful. If you want good service i highly recommend this store

I thought transfering 5 lines would be difficult but Shantalle made it very easy with friendly, efficient and personalized service...extremely knowledgeable and helpful...highly recommend

The store manager, Shantalle, was extremely efficient. Best customer service I’ve ever experienced at a Verizon store! Highly recommend her and this store.

After 13 years with Sprint, it was time to make a move and I’m glad I walked into this store! Every single question was answered with patience and it was evident that they demonstrated willingness to help! Exceeded my expectations and the young girl who assisted me earned my business! Highly recommend this wireless store and network! Exceptional!! 👍

I came to this store and I found the best Verizon customer service in Miami, Bryan Torres he doesnt treat me like customers, he treats me like family, this is my new Verizon store, thanks for having people like him

Great service from Shantalle Guzmán at the Bird Road store. She was helpful, courteous, knowledeable and patient.

Not a good place to receive services, no more masks...

I made the switch from metro and im happy i came into this store, Shantalle made this process easy for me. I recommend this store

Went there Friday to hopefully sign up for full cellular and wifi service and for a new iPhone 12 ProMax with all the accessories including the latest earphones... they signaled for me to wait outside... I waited for at least 12 minutes and no one even bothered to stick their head out the door to ask me if I needed anything!I got in my car and drove down the street to AT&T on 40th Street and 77 Ave.I got the best service at once and walked out with everything I wanted! Thank you ATT! 😍😍😍

I had a very great experience with Bryan Torres. Best customer service Ive encountered to this date. Every question was answered thoroughly and everything was easy to understand. He even stayed minutes after 8PM (closing time) to ensure everything was functioning perfectly. I highly recommend this facility for assistance!

Dont go here, its advice...no more Verizon...

I went to the store, Bryan Was AWESOME don’t loose it because I will go whatever he go God bless him

I have never received such excellent service as I have in my experience in buying a new phone. Brian Torres helped me not only to purchase my phone but he also taught me what I needed to know before leaving the store. He made my Verizon experience a very knowledgeable one and even helped point out improvements I could make in my family plan. I have been a Verizon customer for over 6 years and after todays great feedback and customer service will continue to be a loyal customer for years to come.

I need to start by saying that I always had very bad experiences with Verizon customer service representatives until I came to this store and Brian Torres helped me! He is so knowledgeable and friendly, he has AMAZING customer service skills. He is definitely an asset to your company. I dont mind driving a little bit further to come to this store because I know he will handle my cellphone business needs with profesionalism. Keep up the good work Brian!

Really a wonderful service. Personalized and professional attention. Bryan is a good salesman. I recommend this store.

Wonderful customer service.Thank you, Shantalle.

Excellent customer service

I love coming to the store, Shantalle is always up beat and eager to help. Any questions or concerns she’s always willing to go above and beyond to make sure I am satisfied with my services. Will definitely come back to the store with any future inquiries 😊

Customer service here is great reason why I switched 2/3 years ago and never looked back. Bought a phone and watch from them. Would of bought the new AirPods but they weren’t quite ready yet.

Shantalle was a great help and I really recommend her. She went far and beyond for me and my needs. Im very satisfied with the service from this store. Im excited to try Verizon! Thank you for the help

I’ve know shantalle since I open my account last year at another location and I’m very happy to see her still working at Verizon. She helped my family transfer 3 lines from att and now is still helping me with some issues. I highly recommend her !

The best in Miami. The parking was difficult to find but the customer service was so outstanding that I will circle around for parking anytime. The place is small but the two people working answer all the question, provided a discount for the cases, and really provided an excellent customer service, from to 5 I will give them a 6

Shantalle was a great help in switching me over from metro pcs. She even Put all my contacts on the New phone which was my main concern. Im very satisfied

I had an amazing experience today . No waste of time . Bryan Torres welcome us with an excellent customer service . He did a great job . He answered all our questions and then he explained to us in details about our benefits and options . After his help, we decided to switch right a way our account to Verizon and take home 4 new devices . Thank you for your help . And I absolutely recommend Verizon Bird road .

Great place! I got the answer to all of my questions, Bryan Torres helped me with everything! I appreciate the good customer service that I got!

I was due for an upgrade and shantalle made the process easy and quick. She transferred all my contacts which were my main concern. Thank you Shantalle I recommended this store !

I highly recommend this store. shantalle took her time with me and im very satisfied.

Shantella was super helpful! Super sweet! And super patient! It’s people like that that I grateful for to help when I’m totally ignorant w my phone and the issues I get myself into! Thank you!

Im not an easy customer but Bryan was supportive and eager to give me the best option according to my need and budget. Extra points for the nice explanation of how to set up the voicemail Bryan, you saved me there!

Great customer services and quick. Shantalle was great and friendly . She was very knowledgeable. She answered all my questions and concerns.

Shantalle helped me transfered my contacts to my new iphone and that was really important for me.

I was extremely frustrated with my wireless plan and popped in to this location during my lunch break. Shantalle was so patient, knowledgeable, and professional during our interaction! I am happy I made the switch and I will be referring all I know to her.

Great service we took 2 greats offers and we decided immediately switch to,verizon Bryan was the best. We are happy with the services and the store

I recommend shantalle. She was very helpful in this whole process.

Im very satisfied with my purchase from this location. Shantalle explained my bill throughly and what I should expect. She made the process coming from ATT easy and fast I recommend this store

I received the best service from Shantalle. I switched from metro with a Samsung to Verizon with a iPhone, and I didn’t know how to do anything, she helped me with everything and put all my photos and numbers. I recommend this store

Shantalle & Bryan were very helpful in assisting me do my upgrade. They transferred all my info and they saved mes a lot of work because I went from Samsung to Apple. I’m very satisfied in their service and highly recommend this store

The services was great with Bryan and Lexie they explain me everything very clear I am very happy with the store. I recommend this store

Shantalle is a wonderful salesperson and human being. She helped trhough all the buying process.Great employer!

Very polite, extremely helpful and friendly!! Super clean store !! Thank you Shantalle Guzman for your assistance

Bryan at Bird Road has been extraordinary in orientation, patience and kindnesses. Gave me all the time I needledLexie is the wis in technology. Exellent service

Bryan was very patient, even when I didn’t know my pin. I will go back again!

Bryan helped my mom to switch from Metro with a good deal in prepaid service, nice store thanks

Ive been a verizon customer for a while now, Shantalle has been always been such a great help with absolutely everything.

The services was really great with Bryan. He helped me to switch to Verizon and put money in my pocket from now. Thanks

Im very pleased with the service I received from shantalle. She helped me switch from metro! Thank you

Shantalle was very attentive and im very satisfied with her service. I switched from metro and im happy with my new samsung.

Needed some help with my account,came in and Shantalle Guzman was of great help!! Will recommend to friends !!

Verizon the best company in USA, good promotions and the customer service is awsome in special from Bryan, thanks for all

The young lady shantalle was a great help in helping switch from metro. She helped me get all my info from a samsung to apple. Im very pleased

Thanks to Shantalle she helped me picked a new wonderful phone. I went from a lg with metro pcs to a iphone xr and Im so happy. She also put all my pictures on the new phone. 10 stars !

I love this store, bryan is so good,he is nice and helpful, explain so good I love the customer service of this store

The process was quickly and easy thanks to Bryan

Excellent services with Bryan We switch 2 lines and one Apple Watch

Bryan and Shantalle help me a lot im very happy with the services excellent job

I needed a prepaid service, so I when to this store quiet sceptical because of the high prices that verizon have, Bryan inform me about everything he is so kind and give me all,the information needed he was so patience i did buy a phone and got the service.

Shantalle was great and extremely helpful especially since im not to tech savy. I will definitely be back to get my new phone with her.

Bryan helped me with my phone and fixed everything. I recommend this store!!

Great attention. Reason to switch carriers

Great customer services, Bryan Help me with my problem, Was patient and friendlyI recommend this store highly great services

My old phone broke and came to location and gave me top not service. Patiently with expertise and courtesy.. Awesome location

I came to this Verizon Store with a problem from another Store and Shantalle was great! She helped me with no issue and resolved my problem.

Needed help with my account online, dropped in and Shantalle Guzman was able to help me and show me how to properly do it. Thank you for the help

Brian was extremely helpful and answered all of my questions. I switched from Sprint to Verizon within 30 mins of speaking to him.

Lexy y bryan are awsome they should get their pizza NOOOOW!!!!

“Im very satisfied with shantalles attention”

Nice store and great customer services ask for Bryan!

Long lasting relationship with the community and a long time services always with quality

The store is supposed to open at 10 am and I even double checked the posted hours on the door to make sure that’s right. I’ve been here since 10 am - it’s now 10:22, there is no one in the store, doors are locked, and nobody answers the phone.

Worst retail company to work for worst retail company to do business with. when it comes to treatment of employees down to the sketchy business practices like selling glass screens only cash for the owners benefit. Not to mention they like to sell returned phones so not everything you get is brand new like they claim.Do your selves a favor and dont come here your better off at a corporate store where theyre no setup fees when you pay for a phone and everything is brand new.Ps the setup fee is 40$ just to turn your phone on this place is a complete joke. Stay away from this one and the one on Flagler st both are the same retailer so the service wont change.

The best store ... The customer service is fast and nice, Bryan answered all my questions. Comes to this store

Good store, good services, Bryan was very nice and helpful

I over heard people saying they do cocain and drugs I wouldn’t want my kids or that in my neighborhood hood everyone keep a look out the female manager dark skin idk her name but she’s the main one I heard that steals out of peoples purses and loves to be high all the time and anyone that has a phone from there be careful there’s a guy named King Kong as his user work name that is a computer guy and hacks phones and puts ecryption and goes thru everyone’s texts and calls ur privacy is a risk especially is u have any credit cards or accounts he can get in this company is horrible all there phones are from China fake phones which u can get them for half price at bestbuy there phones are all fake and they only have old model phones so everyone please be carful with this company

Great experience with John and Very satisfied with the service!! New nice location

Great customer service. Bryan thanks

The store is suppose to open at 10:00 AM, but it was still closed 20 minutes after opening time.

Fantastic Service! No waiting! Very well informed!

Good services, good store Ask for Bryan.

This store its awesome, Bryan was really nice

Thanks Bryan for the help best customer services

Shantalle was very Kind And patient with us.

Bryan was really kind and excellent seller

Very professional and helped us a lot. Thank you!

Great service by Brian Torres

Very efficient and nice.Bryan

100% perfect

Always closed.

Good

A good quality of service and hospitality have a lot of knowledge and are very patient when it comes to explaining and letting you know the best options for you

Today July 10, 2021 at 10:20 am, they did not serve me, I just took a step into the store and the Seller told me: no mask no, Verizon force its employees to wear a mask, no one can get in, but In the free choice of the client or consumer Verizon cannot govern, but when months ago the policies regarding the mask have changed at the national level. Know that a large percentage of the population is vaccinated, including me. Goodbye MEDIOCRE company ...