I had an absolutely wonderful car buying experience from start to finish thanks to Jermaine Chambers. He was transparent and understanding during the entire process. This was hands down the best car buying experience that I have ever had. The dealership is three hours away from where I live, but Mr. Chambers offered to personally deliver my vehicle to me without hesitation and it was his day off! I would absolutely buy from Mr. Chambers/Williamson Cadillac when I am ready to upgrade.

They always go above and beyond. Especially Angel my salesman, he has continued to give me personalized attention, even after my purchase. Ive never had this amazing attention to detail.

If you want to be treated fairly Williamson Cadillac will impress.No games, no non sense.Luis C. handled our transaction from start to finish with exceptional professionalism.No wasted time, and first class service.

Thank you so much to Alfonso at the Service Department. Any time that I have any kind of issue he is there for me, prompt, friendly, efficient, courteous, returns all my calls and follows through and gets the job done fast. I couldnt ask for better service advisor.

The sales and service staff are excellent! Juan took care of me like I was family and the service only took an hour. Their service departkent is like a well oiled machine. I highly recommend them!

I have been getting my vehicle serviced at Williamson Cadillac in Pinecrest about 5 yrs now. Excellent customer service is their badge. Carmen gives the place a touch of excellence. I have never been disappointed with their knowledge & friendly staff. I highly recommend them to anyone in Florida

This was my second car from Williamson, Best experience ever. Will recommend anyone to buy their cars at Williamson Cadillac

Always have the options and color car I’m looking for. My service advisor is great.

The folks at Williamson Cadillac have been wonderful to work with. I have worked with Luis Carbonell, Skip Moosang and Rolando Pardo for over 10 years and they have always had my best interest at heart.

Bought a ATS-V 2 years ago and have to replace a tire for a 4th time. And it’s the same tire. I told them something had to be wrong yet I still have the same issue. Inner tire wearing out & it’s been Aligned 2 times with Williamson. Now they want to check the shocks and everything even though I mentioned in previous tire changes. BTW each tire cost me $500 each time.They are also telling me that 99% Sure that the tire won’t be warrantied. even though I have brought it up to there attention. Service Manager did nothing just passed the buck. So I now have a service request directly with GMC. Let’s see if they can resolve my issue once and for all.

We bought a car from the best salesman who was also the kindest person in there, made buying a CT6 a pleasurable experience. Mr Angel Gonzalez, thank you!!

The dealership is great and have gotten several vehicles from them over the years. The people are great from Mike Penn the Lease Manager to the service department. Ed Williamson has a great place to get a car.

Im giving 5 stars based on the consistent and AMAZING service provided by my service advisor, CARMEN ALICEA.Even at times where mechanically Im not satisfied with the work, Carmen has always been willing and patient in making sure my car and I receive the attention necessary so I walk out happy.Shes an asset to Williamson!

Williamson is well known for their excellent Service Department, yesterday we visited looking for a Tahoe, however due to conditions beyond their control they have no Tahoe and no Escalades.

Williamson Automotive always does a great job in servicing my vehicles. They always are through in explanation before any work is done. Their prices are fair and they are timely in repairs. No other dealer in South Florida can compare.

Williamson Cadillac offers the best service I have ever experiencedfrom a car dealer. In fact I bought my car in part because of the wonderful service that I had heard about. I am always treated like a valuable customer and my Advisor John is exceptional and always attends to my every need.

Excellent service in a timely manner with a clear customer orientation mindset. I strongly recommend the services of Williamson Cadillac.

The experience with the Service Dept. and Service advisor Carmen Alicea was awful!!!I took in my car for its first service and to check out a problem that I was having with one of my tires. They were more interested in selling service warranties than then listening to my concerns about the vehicle.I was dooped into purchasing a service that was not accurately explained, was charged $35.00 for a tire patch and to top it off the vehicle was returned to me with a scratched up rim.When I called to let them know what happened they said it was our fault for not checking the car before leaving the dealer and they would not take responsibility (Real funny on how they take pictures of the car once you drop it off at service and they cannot properly view the pictures). Now I am stuck with a scratched up rim on high performance vehicle and disgusted with the treatment on what is supposed to be a prestige dealership.

My sales rep shepherded me through the process with comfort and ease. The finance department is direct, professional and responsive. I look forward to our continued dialogue and future purchases.

You could not ask for of a more professional run Cadillac dealership from the sales Mike to my contact Richard for service. Never has it has been flawed even when my Cadillac had a little issue it was fixed timely and was told exactly prior me asking... best service ever..

Hello, about my recent visit to Dealer Willliamson for oil change l w com no that was excellent experience, the man who attended me was very professional and very concerned about my car, actuallyHello, about my recent visit to Dealer Willliamson for oil change l w com no that was excellent experience, the man who attended me was very professional and very concerned about my car, actually I want to thank you for being so special

Easy and friendly experience. Mr. Skip, service manager was all about customer satisfaction, helpful and efficient in what was needed.

Great service department, my advisor Carlos was clear with wait time expectations. The only bad part is when they rotated the tires the the air pressure monitoring system was not updated and I noticed after getting a flat tire that the tire showing flat was in the wrong position

Very well-trained employees everybody is so nice there thank you for everything

If you want a good deal and get treated with respect ask for Salesperson Luis Sanchez. He is great person with much knowledge and patience.

It was such a good experience to buy a car at Williamson.

Skip gets me in and out before i can finish my first cup of coffee. Light car wash and vacuum is a plus!

Amazing experience with Mike Penn. Thanks Mike!

A great experience excellent health and Service Great attention could ask for anything else

Great job. Very friendly and professional. Mechanics know their trade.

Extremely disappointed in the customer service this dealership has to offer. You would think during a pandemic they would want to have as much sales as possible but no one was interested in offering help, we had to ask for it. The sales associate and finance specialist had no idea what they were doing, it was embarrassing.

Everyone was very nice n polite n everything went smoothly.

So for everything that i have experienced with Williamson Cadillac has been wonderful

Called a week out to set up appointment for ESV Oil Change. Morning of appointment I received text No Oil Filters.... that I need to reschedule. Very disappointing, I had to wait a week for appointment, then to be told no oil filters the morning of the appointment. That makes no sense, how do you run out of oil filters?

A fabulous dealership where to do business. Great service too!

One of the principal reasons I continue to lease from Williamson is having someone like Mickey Barrios handling the routine service. He is efficient, professional, personable and always in a good mood. I used to dread having to visit any dealer service department but thanks to Mr. Barrios, now I actually don’t mind at all.

I’ve been searching for a specific model, price and mileage for my next purchase. I found the vehicle on their user friendly website last night. A representative called me within minutes (“Storm” Adams). From hello this gentleman was so helpful. Unfortunately the car I wanted was on hold for another couple and Storm was giving them the quoted time frame to make their decision. I’m thankful for Storm as he was still communicating with us about the updates. This morning he called and informed us the vehicle was available. We placed it on hold and drive 2 hours from Naples, Fl to Miami. Immediately pulling into the dealership the car was backed in and shining from detailing. Once we met Storm we clicked immediately. We never even test drove the car just inspected it and it was flawless. 5 minutes later we were in doing paperwork in Storms’ office, moved to financing with Ricardo who was very informative and helpful. A few minutes later Storm was taking us to put the plate on the vehicle and had the pleasure to meet Jimmy the manager who was an amazing person. He came out to check on us and the process at his dealership. Storm went over all the features on the vehicle which took longer then the paperwork. This was the best car buying experience out of the last 7 cars we bought. This staff works as a team and I will definitely do business with them again!!!!

Service advisor Alfonso Robleto was very professional and explained all the services available in detail. Definitely an asset to this fine establishment. Service was fast and prices were fair. Will continue to to business with them!

Great customer service and quality of work, time to wait is fairNot so convenient for customers wit walking issues.

I’ve had the our cars serviced at Williamson with Mickey since 2016 and this was my first experience leasing a vehicle from the team at Williamson. From service to sales I’ve never had a better experience at with a dealership.Bruno Zayas was an outstanding sales agent and he was able to get me into the perfect car for my wife.It’s easy to see why Williamson Cadillac is number 1. I look forward to seeing Mickey soon and to working with Bruno the next time we need a new vehicle.

Richard is very good. Highly recommend him if you need to service your car here. He wasnt available recently and I wasnt able to wait. I wont name names, but the other service advisor was really hard to work with. She told me to leave my car for the weekend, but they wouldnt start working on it until Monday anyways. I told her Ill just bring it Monday morning then. I called Monday, there was no appointment (she said one wasnt needed). Ok fine. I asked her to confirm the part came in over the weekend, she hesitated but then put me on hold to check. Surprise - the part wasnt there and would arrive tomorrow. So if I hadnt asked her I would have brought it in again for nothing. At that point I said fine, well lose a day but Ill bring it tomorrow. She calls me later that day and tells me my car is ready for pick up. What ?? We just agreed Ill drop it off the next day. Just a mess.Probably not representative of Williamson in general, but I just have a total loss of confidence. I asked for a manager - none were available due to the holidays. The scheduler just reassigned me to someone else and the appointment went fine. Would have appreciated clarification from management or to have this experience been caught and corrected.

I was extremely happy to find the car I wanted. The sales person Juan Zayas was extremely helpful in sending me pictures and gathering the information for the lease. When I got to the dealer my car was waiting upfront. I signed all the paperwork and left all within one hour.

Excellent customer service. My service rep worked to provide me every benefit possible to keep the cost of my repairs to a minimum. Very much appreciated.

Jason from Williamson Cadilac provided excellent service got me back on the road in 20 minute!!! Wow!!!

I leased a CT6-V earlier in the year, and I finally decided to get my car serviced with oil change, tire rotation, etc., and I made an appointment with Erik, my service advisor. I had some first service coupon which was free. My service advisor, Erik, was right there on time, and he made the processvery smooth, plus he was very informative about some things that I made a list to ask him . I got a loaner car (which was very nice) as I had no time to wait. I brought the loaner back the next day in and out. In addition, I was very surprised that my car was washed and was showroom sparkling! It appears that this dealership has its service operation as what I would call as a class act.

Excellent service and great on time.

Best Cadillac Dealer in South FL

From the time of arrival the contact service personnel was on point.

I went in to change the headlights of my Cadillac CTS and the service manager told me it would cost $1500. When I was totally aghast with this response, he came back and told me the price could be dropped down to $1100. I took my car to a local small family owned service place and he fixed it for $500. So please check the price of the parts it’s all available online so you’re not sucked into this thievery.

As always, my experience at Williamson Cadillac was great! My Service Manager is amazing and has a super personality. I truly enjoy work ethics. Hes been serving me more than fifteen years.

Excellent & fast service center. Appreciated the amenities available while I worked and waited for my vehicle.

Tony Martinez always makes it a great experience with his customer service. If you need service for your car ask for him. Amazing service!!

Williamson has always had our best interest in mind. Wouldnt go anywhere else.

Without a doubt, has the best service department anywhere in the country.

Nice People and great job done on my car. Ill come back again for anything.

First time Cadillac owner and Williamson customer. Awesome service contract and customer service center. Gave me a loaner until my car was finished and the work was all under warranty. No hidden fees and upselling pressure. I would consider another product from this dealership for sure.

Nice experience!! Thanks

I’ve been buying car with this dealer for about 10 years and they are great, from the person in front desk to the best saleswoman Celida, she is the best,

Hopefully this time they find the rear noise. My advisor heard it to. Hopefully itll be fixed. Paid already a lot.

Top notch service from my sales rep Stormy and service technician Skip. Stormy is a man of his word and made the buying experience pleasant. Each time I come in Skip makes me feel valued as a customer. His customer service and follow up is some of the best that I have encountered. Highly recommended for purchase and service.

Great service, well run shop.

Williamson Cadillac treated me as if I were a returning VIP customer of years, when in fact, this was my first vehicle lease/purchase with Williamson. Stellar service, great inventory to meet your request and professional from the moment you walk into the dealer.

Wonderful community service and very professional

My wife and I are very happy with our purchase “ATS 4 “ this is my 2nd purchase and we’ll be very happy to Recommented Williamson Cadillac. And our salesman “Angel Gonzalez is very professional and match our needs with the he product your company offers to us

Love there service

Excellent customer service and service

What a great customer service! Best dealer ever. @jannycolra

Great service. Very professional.

Very nice place. The costumer service is exelent.

Friendly staff and Excellent service

Williamson Cadillac is supreme in customer service and quality. I highly recommend their location when thinking about your next car purchase.

Went to pick up our directors cadillac that is paid by our company. Amazing service.

My experience at this dealership was excellent. I recommend anyone looking for a vehicle to check them out. Ask for Angel Gonzalez.

Sales rep manager Mike Penn was awsome! Very professional and friendly. The sale went smoothly without any surprises. I would definately recommend.

My wife was a big proponent of us getting a Cadillac, and Williamson is our closest dealer. Well, I can say, without any hesitation that hands down, the service I have received is the single best after sales service I have received for any product. I was recently involved in an accident and Williamson took care of us, from towing, to repairs to dealing with the insurance. It was an absolute pleasure. Highly recommend.

The staff is very friendly and professional also I was provided drinks and food while I waited

Very good service throughout, thanks to manager Arnaldo.

I ordered a Cadillac CT6 from GM and as every car that comes as a new model, It started developing problems a few months after delivery.GM created a engineering master piece with the CT6 and stood behind their product.But Williamson Cadillac made the difference between a lemon law lawsuit and a very well managed outcome.Their attention to detail and their professionalism reflected the vast experience they have as a very well stablished dealership.They attended to my every need and still do to this day.I have the fortune to have Mr Skip Moo-Sang as my service advisor and I consider him one of your best assets. He highly represents your company at the moment when something goes wrong and carries your standards to the highest level.Without a doubt I will be continue my Cadillac Family tradition That dates back three generations thru Williamson Cadillac.

My tire was going flat and they sent a road team to get it fixed! Now thats what I call service!!!

Thank you to Luis & Benny for excellent customer service. We love our new ride

Overall a good experience... hearing back from them on diagnostic results took long. BUT after that wait, car was fixed and maintenance was performed in a timely manner. Would recommend!

I have been going to Williamson Cadillac for over 3 years to service my vehicle. They have always been courteous and your wait is always very comfortable; however my last experience was the best I have ever had and I must say I was blown away and remarkable would be an understatement! I was fortunate to be taken care by Service representative Alfonso Robleto. I still cannot believe there are individuals that go out of there way to make you feel conformable, safe and well taken care of and even go out of their way with the most willing attitude....which is surprising to find in Miami. He does not treat you like a number, he makes an effort to build rapport and to get to know you as a customer. He is definitely an asset and I commend Williamson Cadillac HR for hiring such an exemplary employee. Thank you Alfonso.

Even though Ive moved to Homestead, I still make the drive to get my car serviced here. Skip and team are excellent. Great customer service and always a smooth process bringing in my vechicle for maintenance. Ive been to many cadillac dealerships between Miami and Atlanta and this is the best.

Another dealer quoted me almost 50% more. Micky at Williamson Cadillac saved several thousand dollars. Thank you!

The way dealers used to function. Treat customers with professionalism and appreciation, efficiently. With an appointment, dropped off our car and given a loaner in 30 min.

Excellent service and staff. An outstanding experience!They really do treat everyone like family!

Williamson was absolutely amazing.

Great Service Recovery. Thank you Rolando

Very good work excellent for Williamson Cadillac.

I had the best experience with Eli and Cesar the finance person. It was a quick and easy process. Both of the provide concierge service. I love my car.

Eli and Cesar at Williamson Cadillac were very helpful and friendly on my sekection and purchase of a certified pre owned XT-5. For sure, a great decision and pleasant exoerience

I walked in and I was there for 15minutes looking at cars, there were 5 sales agents sitting talking about what they did the night before and nobody greet it me and I was going to buy a CT4 so I left and went over to Vera Cadillac.Williamson Cadillac needs a greeter and more professionalism.

The attention is amazing. Our salesman is Jermaine and he goes above and beyond to help you.

I brought in my car to get it checked for service and (Richard Loero) took care of me like if he knew me already. They offer you complimentary coffee and and breakfast, comfortable waiting area with large TV, he came over and sat with me to explain what was going to be done to my car and in an hour I was out the door. Very professional and attentive.

Good service, polite staff

Unbelievable service, a family like atmosphere. My service advisor kept me informed of the progress of my vehicle and made the entire experience pleasant.

Awesome experience! Was treated with professionalism and great customer service. Had the pleasure to know Sales Rep Ahmed and he was friendly and very knowledgeable which nowadays are hard to find. Breakfast was nice too as I waited. Great job all around.

Took my car in for a sensor they charge me $444 and then on top of that they told me that my head gaskets or blonde my service advisor Erik Fernandez I took it to Hialeah auto care and it was my thermostat without even testing my car or diagnosing it they told me it was my head gasketsI take your car somewhere else before You go to Williamson

Great experience and Service. Fast process and assistance was Superb from our seller !! Will continue to make business with Williamson Cadillac

Perfect services