I was helped by the plumbing manager Juilo Cesar this was my first time attempting to change a toilet in myself he was so helpful explained how to do it and everything I would need. I rarely take the time to write any reviews but he was so helpful and knowledgeable that I had to give him a toke of my appreciation. Thank you again.

Do not waste your money buying kitchen counter tops and cabinets here. They do shotty work and the warranty only covers a year. Just enough time for it to mess up after. Spend your hard earned money else where.

The associates Ali and Julio Cesar are very professionals and honest and provide excellent customer service

Thanks to the management team here I was able to take home our Giant Skeleton from the display that was sold out everywhere! The team was friendly and so helpful, always great with customer service here!

5 stars because if I have to use the bathroom I know I can trust home Depot to have nice clean bathrooms

The store is a bit messy although we came at night; some of the staff are customer oriented while others not. We had the opportunity to ask an associate for help -actually my husband- and at first she was a bit rude because she went like I dont speak Spanish therefore I had to talk to her. Since I was able to communicate with her, she became friendly and was very helpful with us.It would be nice if the store was better arranged and with products in stock

Home Services Online. As I don’t found any place where to file a complaint ( No this store) I don’t recommend to no body request this service. I was 4 months waiting for my sales consultant Sra Lilian Diaz to contact with my Board for my windows impact. Never happened, always waiting for an answer for clarification. I called and emailed to Customer Services, Home Services etc . Don’t respond. No body care . Finally I cancelled all . Don’t recommend any service online !!!!! Even orders

The worst experience ever. Lack of management, open road for people stealing, around 40 min waiting for some help at the self cashier and nobody helped(cashier malfunction), finally after 40 min, the person in charge Bedrick responded changing the roll papers from the register self check point and I could complete my transaction. Very disorganized and equipments to pay not working properly. The Home Depot in Miami 40 st SW is not a good place to go.

Update: POS answered the phone when I called asking for the package put the phone down and was heard laughing In the background saying “don’t answer the phone he’s going to give up”, and then hung up the phone. DO NOT SHIP TO THIS STORE, WORSE CUSTOMER SERVICEHorrible customer service. Ordered an item for ship to store. It was suppose to arrived Monday it is now Thursday and they lost the item in the back. I went on Wednesday and I saw the screen and it said delivered and he plain lied to my face saying it isn’t here when I instantly showed him on my phone and said “my phone and your screen both said DELIVERED”. Today I called and the person shamelessly told me “we lost it come again tomorrow to see if we find it”. Don’t come here if you need something quick, they will not help you only make excuses, just buy off Amazon.

I was at this location for a new kitchen design and Eliana Mantilla helped me with the design. She was very professional, very helpful, very detailed with the kitchen design. I really recommend her.

Elisa and Cindy are incredible. Part of my order was not delivered as expected and Elisa searched high and low for me. She even went out of her way to contact FedEx to get a status update for me. She returned my call the same day just as she promised she would. When I called back Cindy picked up and Elisa was already off work and Cindy went above and beyond to call her even though her shift was over to get me answers. Elisa picked up and gave me a few options. These ladies are a class act and deserve to move up, to head of a department at the very least. They are so smart and were so nice and friendly. I can honestly say I will keep doing business with the West Dade store because of these ladies. In a man’s world, these ladies stood out and gave me the best service I have ever received from a retail store. We need more people like this in the world. Please reward them, they have more than earned it.

Right now its not crowded, pleasant environment in terms of the associates

I went to Home Depot in search of tiles for my floor. I was so lost that I couldn’t even make up my mind on what to do. This is where Jessica Guanipa, one of the flooring specialists assisted me in finding the best tiles. Not only that but her customer service capabilities were truly outstanding. She went above and beyond her job when she really didn’t have to do any of that. I’ve worked in customer service before, and I know how hard it can be to fulfill the customers wishes. If you need any assistance in just anything, I really feel like you can count on Jessica and her exemplary service.

My favorite stores: HD.

I have had exceptional service at the store and I have had exceptionally cold and rude service. It seems hit or miss. Stay towards the right or the back. LOL

Great service. You actually get help here, as a plus no mask was required. Very recommended.

Great....always someone around to help find what you need at all their stores. Hats off to all the helpfull employees and, their management.Keep up the great service and, the outstanding knowledge.

I called as soon as I arrived for curbside pick up. A minute after I had the merchandise in my car by a verynicefellow.Keep up the good service.

Very clean. The fastener section is always organized and you can always find the bolts you are looking for. The lumber section is especially useful, you can always trust them to saw your lumber to size. Like a number of Miami establishments, management exemplifies the quality of our city.Edit: adding two stars because there are many legit good staff here. But poor management and some unhelpful staff set the place back. For most things this place is okay and my go-to. The app SUCKS but thats not this locations fault. And yes, that first paragraph is sarcasm.

Armando from lumber dept went above and beyond to help us carry and cut some rather large lumber. Its service like this that keeps us coming back

Went in to do a simple return but the amazing customer service provided by Jesus (new) was just exceptional. Through the entire transaction, he was just friendly and attentive. Keep up the great job.

Very bad service. Waited to be help for 45 minutes spoke to manager no help I only got help after I told them I was going to call corporate. No one knows were nothing is horrible.

This is my hometown Home Depot and always the service is outstanding and the store is clean and organized

No help whatsoever...everyone you asked either didnt know or were less than helpful. Please work on your customer service.

Home has EVERYTHING & ANYTHING for your household needs, its very rare they are sold out of anything you need and going to buy. HOME DEPOT #1 Hardware store.

It was great if you wanted to do everything yourself and check yourself out people are too lazy to check you out I got yelled at by a lady because I was supporting people having jobs so I stood in her line. He then yelled at me for not using the automatic checkout. Theres something wrong with that

Long time to find helped, Just to make a copy a key

I enjoy shopping because they will take the time to help you find what your looking to buy.

Excellent customer service. Ramon from the Paint section helped me and provided helpful information on what kind of paint would be the best for my specific case. He also suggested I get a sample (in the picture). Also, one item had higher price than Walmarts. They matched the price.

This Home Depot has made me give up on all Home Depots. Time and time again the associates have been short with me or condescending during my past few visits. I get treated very differently when I bring a man with me, even though I am the one that works on houses. Lately, I mostly have been using the curbside pickup area, so that I can avoid going inside because of how I get treated when I am alone. However, yesterday was the last straw. Not only did I wait about 25 to 30 minutes for the curbside pickup associates to help me, but I had to call into the store to tell them that I was outside because apparently the app and their system were not working on their end (this is the 2nd time that I have experience this). The person on the phone who assisted me was nice, but the associate that came to help me had a bad attitude about the whole thing. I had been patiently waiting the whole time; however, he was in a hurry. He did not let me count or check my order when I asked. He also broke off the backseat release knob in the trunk. I had previously picked up similar orders several times, so I already knew how much would fit in the car and what was not going to fit, but because he did not want to listen to my suggestion/warning about not pushing or jamming the bags of soil into the trunk he broke off the knob in the trunk. Then he just jammed the knob back in a hole and didn’t even apologize. The knob is broken and now I need to go get it repaired. I refuse to go back to any Home Depot ever again. This was the final straw. I have canceled all my pending curbside pickup orders and reordered the same items from Lowes instead. I rather drive an extra few minutes to Lowes than to deal with Home Depot ever again. Also, Lowes has curbside pickup and the same the exact prices for the majority of their items.

Great deals on just about anything for whatever projects youre working on. Military discount is very awesome too.

Home Depot is a great place for shopping home appliances and much more they have friendly customer service and police protection XOXO

Sometimes you can find some employee that know where to pick up something.

Second home. Everything for house repair.

Best place for your home repair store.

Buying plants front of house

I shop there quite often and easily find what Im looking for. The crew is pretty friendly and helpful.

I like Home Depot for the most part and most of the time my experiences are great how ever there have been some like coconut grove and Hialeah that I stay away from like the plague the customer service lacks in the politeness area and usually you cannot find what you need when you go to all the other box store locations which I thought if one carried the particular product then all of them do and for the most part this is true except for these (2) locations if I were Corporate I’d make it my mission to pay attention to these locations

Not great. Found what wanted but pricing at checkout was a problem

Home depot is always good.

Found all I was looking for, payed with self serve register and got out of there fast.

My store science they open their doors

Good selection and quality but understaffed were somet theres no staff whos knowledgeable of the department that they work on or are only person in that department like paint, lumber or electric

Order via web, paid, go to store, no waist of time, out the door leas than 5 minutes

Fun experience and always find what im looking for.

Love Home Depot, you always find what you need or order online! And the garden is awesome! 😊

Very good and friendly services. Super good food. Ill recomended it to evertbody!

Excellent prices and selection! You can never go wrong with a gift card, I usually get a gift card for a closing gift.

Like always good prices good selection poor assistance, I know how to find mostly with out any associate, but what can you do, after been a client since open,you get used to it .

I like this HD but if you are vulnerable go early!There is little to none social distancing not due to HD care, they try but people dont care. There are floor makes placed by HD that of course has gone unnoticed by the customers.The store has a full stock of everything, but if you cant it order it and do pick-up perfect.Thanks for reading - stay safe!

Excellent service, worker Reñe was extremely professional, alert, quick, and friendly. Cashier Daniel was quick helpful and friendly. Overall wer found everything we needed and Home Depot staffs were outstanding. Thank you for your service.

Mad house understaffed but they manage

This Home Depot is very good, they have great costumer serivce

Great place to shop

Very good location. I found everything I was seeking for and made not that big line on a Saturday morning. Only complaint is their parking lot is a mess.

The store was full, a bit disorganized, and would very little help from customer service, relative to the amount of people doing business. There is no curbside pickup at the store. You have to park your car and walk in to show ID and a receipt and then get your order. Dont expect the order to be ready, you will have to do some waiting.

This store has a front line assistant manager/head cashier that has a serious attitude problem.Ive heard countless complaints about her and she is still employed there🤔 I believe her name is Sharon.If you want a pleasant shopping experience stay away from her.

Terrible service, I bought online, I received a message to pick it up and it took more than an hour to deliver the product

Good store . Dont answer my applications

Same as kendall very crouded but well stock except for small 10 inch clay pots but found all of the rest

Unprofessional can’t exchange of lifetime warranty Tool examples husky, Milwaukee and etc. without a receipt I don’t know who has a receipt nowadays and saves it in a drawer somewhere where it gets faded or lost or thrown away The manager here has no logic whatsoever rude customer service no excuses for that I can care less about the new update on the program like they said it’s no way to treat a customer Home Depot is literally hopefully going out of business because of that

I love here ♥ always a new project. Usually find what Im looking for.

Charged incorrectly but it was corrected quickly. Clean store

Phone support null. I arrived faster than the call to be picked up. Only tk arrive and see that the cutting machine is not working. Damm

Have everything. In and out quickly.

Too expensive and when you need help it is hard to find anyone

Great home Depot. Great service, and very organized. Great team work.

Been coming here since I can remember before they used to be a rental ( New update I can’t believe you cannot exchange lifetime warranty husky or Milwaukee If you do not have the receipt who keeps a receipt a year back even a month ago or an hour ago ) The manager super rude and not using any logic whatsoever as a mechanic I exchange tools on a regular basis I cannot have the new system going on no

Friendly staff who cares to help you, but you need to be lucky to find them around.

Parts that are supposed to be available when you check online cannot be found.Barely helpful staff.Wait an hour for curbside pickup.Useless managers that can’t and won’t resolve problems. They are rude too.

Very nice and helpful.

Mediocre home depot... Busy and long lines

Excellent customer service!! Had a problem with some tiles I had ordered online, Guillermo Rivas helped me resolve it and even had extra help from Juan Alberto and JC who helped me with my Diy project, they gave me great tips to make the job easier. Very satisfied with the service from flooring department.

Only vehicle waiting in curbside pickup space yet 40 minute wait time. Why offer the service in the first place?

Friendly, helpful staff. Clean & well organized store.

The worst store I have ever seen and the service terrible

They have everything - but the place is always packed and the parking lot is way to small and crowded.

Store is great, great selection and setup. Employees are less than helpful. Almost seems like they avoid customers who look like they are in need of help to avoid more work themselves.

Marly is awesome @#0206

Horrible store. Rude employees. Lackadaisical manager. I will never visit another Home Depot again. I will pay ten times more for an item if it keeps me from having to visit another Home Depot.

Item was not in stock however on HomeDepot website product showed in stock. The 5 star review is due to the associate who took their time to check top stock and the entire department looking for my $10 product. I really appreciated the extra effort in these busy days!

Been going to this home depot since I was a child, as an adult its still the same. Friendly and knowledgeable staff. I definitely recommend this Store.

All the staff here was helpful in me finding the two objects I need for my new bedroom. They have a staff member for every isle pretty much.

Good service

Araceli was awesome, first time I actually receive help when asked, all the Male employees I asked were worthless, the two i asked seemed as if they were sleeping

The worse place you can go bot not many other actions out there i hope Lowes one decide to open more places in Miami.

This particular Home Depot has been on a downward spiral for quite some time. Today, broke the camels back. I had to ask 5 employees for help, none of which understood English. Finally, upon finding someone who understood English, I was told what I was looking for is a special item only that needed to be ordered online. Funny thing is, I purchased the same item 2 weeks ago inside the dry same store. At the register, the card reader would not read my credit card. The machine asked me for a PIN number, I never use a PIN number on a credit card before. The cashier, in her half broken English, shrugged and told me she had to do what the machine said. I smiled, thanked her and walked out of the store without any of my items.I believe it may be a good idea for corporate to walk into this particular store as secret shoppers. It’ll likely never happen, Home Depot is apparently only looking out for their bottom line.I’m giving Lowe’s a spin, let’s see how that differs.

Went in, got what I needed, was out in less than 15 minutes. Mission accomplished 😁💪

I like this store and their employees. They are helpful send know most of the products. Also this store seems to carry most of the new tools when they come out.

Very nice and neat and employees are very helpful. Found what i was looking for. :)

The staff at this location is very helpful. The drive up pick up system is well organized.

Your go-to place for your homing some improvement means

Excellent service. I bought the items for my room. Thanks HD.

Place clean well stock but need more help

I want to inform the public how Home Depot ruined my Christmas. I placed an order to be delivered on the 13th signed and pay for it. The order was canceled no one was notify I wasnt notified the store wasnt notified the salesperson wasnt notified. I wasnt in till the date of delivery when the items didnt arrived. Now my plans are hosting a Christmas event in my home will be cancelled cant bring family and friends do to I dont have a kitchen. When I contacted the store hoping for some answers I was met with incompetency, bad service and promises they never follow through. I tried to contact the manager Guillermo Rebas annoyed Vale, never call me back. Lack of professionalism!!! I do not recommend Home Depot especially the store located on Bird road and 113th Ave. Theyre ruined my Christmas. . I will be taking my business of 12 Years register with Home Depot to Lowells hopefully they would have a better customer service...Home DepotThe Grinch who stole Christmas ‼️😡😠😥😞🙁😧😟😣😡😠😥🙁‼️

Quick and speedy service, went by today to get some paints and I was in and out in less than 30min! Everyone is following safety protocols.

Excelente store easy way around friendly costumer services

Besides their great usual items, do you realize theyve been selling large umbrellas for 5 dollars for years now? Can you beat that price anywhere?

The home depot is a wonderful place

Worst home depot I have ever been wait on line for 30 minutes to pay and they have a very lousy administration