I got the pleasure to deal with William. He helped us find the right furniture we needed for our place! William is very knowledgeable and takes pride in what he does. we are very happy with our order and would use them again. Thank you again William for making our experience fun and seamless.

I give orders city furniture I pay already, they said tomorrow is coming, l call again they said We bought the sofa set. We waited for 1 month, they said it will come today. did not come. They said it will come tomorrow. now they have pushed the date back 1 month later. Disgrace, lies, everything. dont buy anything. City furniture liar

The seller was very polite educated and knowledgeable. He answer all my questions. He was also very patient which in our days is very difficult to find.

City has a beautiful selection of sofas and James was really nice and patient. He responded to all of our questions and even haces a few pointers for the living room arrangements before getting the sofa we wanted. Excellent customer service.

I couldn’t have had a better experience than the one I had at city furniture with Daniel Bolivar. Daniel was very knowledgeable, friendly, and made my experience of furniture shopping a joy. Not only was the experience smooth when purchasing, Daniel was there through every step from purchase to delivery. Thanks Daniel for making my home beautiful!

Mr. James Garcia needs a raise. He is a very professional and respectful salesman and he is the reason I bought my furniture yesterday. It is because employees like him that city furniture is successful. I highly recommend anyone to see Mr. Garcia at the Midtown location. Thank you

I bought 2 white leather sofa the service was great . But the City Furniture offered warranty service of course this is not free.... I thought that this is a good idea!!!!The problem started with the leather sofas very quickly and I wanted to use my warranty service... I payed the full amount on sofas and after 1.5 year still I dont get nothing service from warranty company!!!I try to call Them about 2 hr phone hold...They are promising everything... and nothing happening...Nobody called me Nobody come to fix the problem...Well the City Furniture offers a warranty company and they are never available...Im very disappointed....

My experience at City Furniture Midtown was nothing short of perfection. Daniel Bolivar my sales rep recently helped me completely furnish my condo in Miami Beach. His communications and customer service was second to none! The delivery team that delivered twice to me was absolutely amazing. They were polite, professional and took their time making sure all furnish was delivered with white glove service. I highly recommend Daniel and the team at city furniture midtown Miami!@

William was great. I just moved to Miami and he was super helpful to get the essentials I needed for my bedroom. Patient and really nice person!

Dario Lado has great sales competencies and design guidance. Contacting the store is not possible. The main line of each store location is not answered by a live employee. Hope that improves.

I came looking for a sectional and Ozzy showed me around and helped me make a beautiful, comfortable choice and efficiently helped me with financing and everything! Love this place

The worst managed company that I have encountered. Specifically told them about my time restraints from the designer to the sales representative.I was promised delivery on Monday-and they cancelled.Promised delivery on Tuesday and they canceled, and now they have no idea when they can deliver.I had to come up with money to reserve the elevator 2 times, flew down here under the promise that they could handle this.The only thing that they did well so far is take my money.I can’t believe that they do this for a living and they can mess it up so bad.

The products themselves are good and store staff is helpful. However, as an organization, City Furniture is very disorganized and there’s TERRIBLE communication (lack of communication in fact) with the customer. Delivery services are HORRENDOUS! I ordered a sectional in January, was supposed to get it in Feb. Product was on back order, I got HALF OF THE SECTIONAL (seriously, WTH?!) delivered in April. The other half was supposed to get delivered in AUGUST (maybe) - originally ordered in January!!! NO COMMUNICATION about this in between. I ended up returning half of the sectional back.Additionally, it is IMPOSSIBLE to get a hold of anyone when trying to coordinate a delivery and they never seem to able to “confirm elevator reservation”, even though elevator reservations are there from day one. TWO of the deliveries were 1.5 hrs after the scheduled 3 hour window, which caused as HUGE headache and tons of problems with getting the products up to the apartment as the deliveries were past elevator reservation time. 5 stars for furniture. ZERO stars for delivery and communication or lack or thereof.

Thomas was great. Very helpful. Made for an easy and pleasant experience.

Non-existent customer service. Everything from the sales associates, to customer care, to the warehouse, up to corporate is horrendous. Multiple delays in shipments after a “guaranteed” delivery date given by the salesman trying to make a buck. It’s also nearly impossible get in contact with sales associates and management. My husband had to physically GO TO the store to get our refund issued. Trust me, you are way better off spending your money at any other furniture store.

I received yesterday my dinner set that I bough a month ago, for my surprise after the assembly, the delivery guys told me that 2 of the 4 chairs is out of stock.I wish to return everything because I bought all set and was delivered only 2 chairs with an excuse that the chairs is out of stock.This is the 3rd time that I bought something at City Furniture because is very conveniente for me since I live in the same building as city furniture and, all the deliveries I do had an problem… I don’t know what else I can do!!!! because the sales man always is helpful and gentle but when comes to delivery looks like city furniture is a big mess store.This is the last time that I bough something at City Furniture.I’m completely dissatisfied with delivery.I DO NOT RECOMMEND THIS STORE.OBS: My husband’s anniversary is tomorrow and we invited an couple friends, where they will sit? On the floor? No way City Furniture I’m done.

Elizabeth was amazing. Super service and quick. So many options in stock when other stores are saying weeks to months to have furniture. Excellent quality and good prices!

Horrible quality, I have recommended all my friends and family not to purchase furniture from city furniture

Great selection of modern furniture, mirrors and decoration. Very friendly and helpful associates.

Daniel was great supporting us by finding the right sleeper section and configuration we wanted it. Was delivery very perfectly on time completely as well. One star less, as it was expensive. But they gave us 1 year warranty for free.

I have never dealt with such an incompetent company. Words cannot describe the level of horrible service that has been provided. The ignorance i have experienced this company is mind boggling. If I would of known then when I placed my order for furniture in January what I know now. I would of went to their competitors. I highly DO NOT recommend City Furniture. Not even to my worse enemy.

Terrible customer service. Everything from the sales associates, to customer care, to the warehouse, up to corporate is horrendous. Multiple delays in shipments, lack in care, compassion, and help from every single person that works for City Furniture. Also, hard to reach and get in contact with sales associates and management. Better off spending your money at a different furniture store. One with the customer in mind.

Daniel Bolivar was amazing. He made the couch buying experience easy and enjoyable.

My target today was finding a new bed and mattress, I was going all day from store to store and could not find what I was looking for. So my last stop was city furniture in midtown. My sales representative was James Garcia.I want to let you all know how helpful and extremely patient James was. He was able to understand what i was looking for and was going trough the store with me and showed all the option there was. I loved that he really did take time for me and my husband, my husband came later to look what we have put together. James was Genuinely interested in our needs and tried to match it, I really appreciated that. Thank you, keep it up.Now I just hope the delivery will be on the same great service.

On January 2nd 2021 I placed the large order at the City Furniture store. James Garcia and his manager did an excellent job to convince me that I need to buy the furniture for my entire apartment at the City Furniture store and guarantee me that if I will pay everything in advance I will be 100% guaranteed to the entire order to be delivered on time. However, today is April 21st and I still missing some furniture. The customer service department is not helpful at all. Very poor service. During the entire almost 4 months process since my initial order, I am under constant stress by trying to find the person who is responsible for the mess ! I even changed the bedroom set 3 month ago in order to receive everything on time. However I still miss the bedroom piece. Very poor customer service. No one is responsible for anything! I don’t live in Miami. And I am constantly buying air tickets to get to a Miami in order to except the delivery of missing piece. This is my 3 rd trip and I still did not receive my full order.

This was truly a dream experience! I could not have been more grateful for Sidney Meide. He was super helpful, patient, and kind! He knew what my vision was (Sleek Miami Modern) and really took the time out to understand what I need. This is my first time furniture shopping and we needed furniture from complete scratch and he was able to help put everything together seamlessly! Every other retailers are back stocked for months and we were able to get everything we loved in time. Truly the ultimate furniture and mattress store!!

Great service and reasonable prices

Bought sofa bed the bar broke that held mattress on it. They replaced it but sofa is made very cheaply would never buy from them again.

Giovanni was our salesman and he was so patient as we took a long time to make the final selection. The furniture is beautiful and it was difficult to decide. We bought dining and living room furniture and accessories. Highly recommended that you go there! M Ramsden

I recently chose City Furniture Midtown to buy the furniture for the new place I was moving into.My sales assistant was James Garcia.I want to take a minute to stress how seamless and joyful James made my experience. He was extremely patient. I walked into and out of the store about five times.Making my decision took about a week, and every day I visited the store James welcomed me with a smile and happy greetings. He walked me through every step of my decision giving me pros a cons of the furniture and rugs I was trying to purchase.My delivery had a few bumps in the road.The delivery group didn’t arrive at the time they were supposed to, and honestly speaking it was a very different experience to the attention that all the employees would cordially extend at the Midtown location.I called James Garcia and he was prompt to put me in contact with Costumer Care to try to fix the issue I was encountering with the delivery crew.The end result is beautiful, my furniture got home delivered in perfect conditions! Thank you all and specially James for all your our dedication and hard-work! It doesn’t go unnoticed

My sales agent in the store was very friendly and personable. He was able to find a couch for me within 30 minutes of being in the store. No problem there.As for the delivery - it was totally unacceptable.Last week - The delivery was supposed to happen between 10:00-2:00. It was then pushed back to between 1:00-4:00. I was waiting around the condo for over 6 hours waiting to retrieve the couch.My building manager made it clear that at my condo building, we are unable to take deliveries after 5:00 PM. The driver finally showed up after 6:00 PM.I was able to look at the 2 couch pieces in the back of the truck. They looked to be in good shape. I called City Furniture to reschedule the delivery and during our phone call I asked if this happens a lot. The store associate said, unfortunately yes, it happens a lot. That was interesting to hear.We rescheduled the delivery for today - the delivery time window said 8:00-11:00 AM. I received a call from someone at the company at 10:45 AM to let me know the couch isn’t coming today and it won’t be available until 5/8/2021.I need to cancel my order and be refunded now.I’m currently on hold with the location I purchased the couch from (- 28 minutes right now).At this point, I don’t have any more patience for this. Now I have to call Chase Bank to have them initiate the refund process.I’m not sure how City Furniture can make this right.All I can say is WOW.

City Furniture has quiet possibly the worse customer service EVER! I’ve waited over two months for a couch, finally receive it and it’s damaged waiting another month to get the couch replaced JUST to receive another damaged couch and now I won’t get a call back to have the couch replaced! WORSE CUSTOMER SERVICE EVER!

If you wanna buy something at city furniture in Midtown you should ask for Raul, he is the best salesman I do recommend him.

My delivery drivers were amazingly helpful! I got two different deliveries and they were so great! Timely, careful and organized. They quickly assembled my items and took all the wrappings with them. Shopping at city was a great experience too! Each showroom is filled with incredible associates, all motivated to help you find what you need!

We just had the worst experience trying to make our first purchase at City Furniture. My wife and I found a bedroom set that we really liked, after which point we spent more than 2 hours in the store deciding about this and other things. At the moment of checkout, after the amazing help of Dario Lado, we were informed that part of the bed was backordered until late July (4.5 months from now). There was no sign posted on the bed or anything that advised of this problem. We then spoke with the store manager Alexander who was less then sympathetic about the backorder problem, in a very elegant way telling us that we were wasting his time multiple times “because due to company policies he could not help us”. We were told to “move forward”, without any resolution or options to offer us an alternative (pricing discount on the rest of the set.... offering us the floor model, etc). It’s a shame because we were ready to purchase a complete tv room and bedroom set from this store. We are not buying anything from the store at this point due to the very bad service experience overall.

Beny was horrible! Terrible customer service! Never coming to this location again. If I could leave 0 stars I would.

Complete Nightmare - Still Dealing with over Charges 6 months later. I ordered over $10k worth of furniture from them and had issues with almost every step.One issue was I tested out a Purple Mattress at the store and decided I wanted to purchase it, but I did not want to purchase through City Furniture because I found a lot of better deals from mattress stores around the corner. The GM came over and promised me they would match the price as well as the same 60 month 0% financing. They also matched the free pillows that the mattress company was offering and put it on my receipt as a Discount. I figured I was already there and would give it a shot. Then he told me that because they done usually offer those types of financing deals, I would be charged interest, but not to worry, that the interest charges would drop off in no longer than 3 months. I felt skeptical about his response, but I decided to trust his word. It has been over 6 months, and I reached out by phone multiple times with no call back. I had to physically go into the store and speak to a NEW manager, who said he would look into it and get back to me the next day. It has been 4 days and he still has not gotten back to me.I also purchased a couch, and when I purchased it, the delivery date was set for the 5th of January. When the 5th of January came, no delivery. Then they called and said it was pushed back 4 weeks. Very frustrating, but somewhat understandable with the lack of supplies due to COVID. Finally, I get a call that my furniture will be delivered, at this time, Ive been waiting almost 3 months for. The day before the delivery, I get a phone call confirmation from my sales rep that the furniture will be there the next day. The delivery comes, and they only BROUGHT HALF THE ITEMS. At this time, my building requires a COI to delivery furniture, which I had to call multiple times to receive it from City Furniture, and they said they would send it, but never did UNTIL THE DELIVERY PEOPLE ACTUALLY SHOWED UP and the building refused to let them in. I also had to rent the elevator time, which was a cost to me. So NOW I am stuck with only half a couch after I was promised everything was coming. I finally called my sales person and told them that I no longer wanted any of the furniture and to refund me everything and come get the half the couch they delivered. After I insisted on this, the GM called me and apologized and he does not understand what happened, but promised me after the rest is delivered, he would give me a 5% discount on my order to cover me for the cost of me having to reserve my elevator. I finally did get all of my items, but I never received my discount. So now I am being charged interest on a 0% interest promotion and no discount. When I went into the store to talk to the new manager, he looked at my invoice and told me that the original manager gave me enough discount and he didnt think it was necessary to honor the original managers deal he made to me. I reminded him that the discount I was given was to PRICE MATCH a competitor and that was all. I also asked the sales person AND the manager to send me emails with everything that they were promising, and they kept saying they would but they never did.So now I am currently stuck fighting to get the interest taken off, dealing with multiple unorganized deliveries, and overpaying for items that I shouldnt have. I also brought in a friend who purchased some furniture and she also suffered from a similar experience and said she too would never step foot in that store again.STAY AWAY FROM CITY FURNITURE.

Went to the showroom twice. Each time I was sold a simple set of lamps I was told were available. Each time on the day of delivery I got a call from the wearhouse telling me its not available. Took 2 days off work to wait for a lamp that not delivered on neither occasion. If I could give City Furniture Midtown negative stars I would, but then again stars should not even be an option for City Furniture Midtown. They are so far away from getting things right.

Furniture (all pieces) arrived damaged. Called and emailed (with photos) same day, no response. Called 2 days later and spoke with a very helpful person who directed me to file a claim online. Filed claim with pictures and explanations. 7 days later no response. Called and kept on hold for 45 minutes and finally disconnected. Buttttt, everyone’s nice. It’s complicated! Would like furniture replaced ASAP though.

I love the pieces I brought. They arrived in great conditions. I couldn’t ask for more! I appreciate the accuracy of the track my delivery feature which really helped me plan my day

Amazing furniture and selection but THE worst customer service. They don’t honor what they say when it comes their service. They lied about the price and when delivered added charges. Then the electric cord broke on a couch and tried to up charge us when we had a warranty on it. There was faulty wires in couch and wanted us to pay out of pocket for it. Then on top of that there is a wait for 4 months for someone to come out and fix it. What!? Lol insane. Highly recommend going somewhere else that has same quality of furniture. Customer experience is key in business.

I had the pleasure of working with Sarah and let me tell you shes AMAZING! I kept going back and forth with my selections and she was so patient and understand. She made some amazing suggestions and brought my living room to life. Actually, she picked my furniture for me and I must say she has good taste. There are a few items I need and I will be going back to her. Go and ask for Sarah! Shes amazing. :)

Good deals, but please do not dig into customers lifes to try to understand if they re wealthy or not!! The sale process was a little annoying. Associate was diligent and neat, but manager was repeating all the 1000 questions she already made us and tried to sell us what we already said no to. It is really irrelevant if I rent or own when I am buying (in cash!) a single piece of furniture!

Raul was very helpful. Good furniture at good prices. Even got American made at a good price.

Great customer service in Miami when I went to buy a table. But my table arrived with some dents and I never heard back from anyone.

Excellent, top-notch service. Utmost professionalism, hospitality, and most importantly, transparency. Thank you Sidney and Thomas—I couldn’t be happier with my purchase.

Be aware, they will deliver a different color table and tell you its only one color and not accept a return, total scam. I waited 15 days for them to deliver the wrong item and then seven more days for them to tell me I cannot return it when the first day when I received it I advised them it was not the same color. THEY JUST DONT CARE!

Ok, here is the deal, I purchased outside wicker seating set, after 2 years its is disintegrating, literally crumbling at the touch, also we always seem to have a little issue with delivery. Sorry City, El Dorado has an edge.Im looking at Costco now for replacement.

Working retail furniture myself I walked in expecting the same attention I gave my Clients and thats what I got from James. I already knew what I was looking for but he was very attentive to my needs. I am rating 5 stars not only for the great service but also because most furniture stores give your a delivery period of 2 weeks, but when I asked James when will my bed be delivered he told me it will be delivered in 3 days! Delivery was right on schedule and set up was very quick. I am very Happy with my purchase at City Furniture :)

Great price and sales team!

I went to city furniture and my sale assistant was James Garcia, he was very helpful and patient. I kept going back and forth with my selection and he was very patient, He helped me find the bedroom I was looking and showed me the best mattresses... I did not take the mattress because of my budget but Ill go back as soon as I can for it... thank you James!

Thomas helped me find a great bed and was very helpful and kind. This has been the best customer service I’ve received at a furniture store in Miami and I will definitely recommend anyone to visit Thomas at City Furniture.-Nazeem

Midtown store, served by Keith who was two weeks into his job. Great service and great product. There is a little up sell at the end but it makes sense so I took a three year protection plan and delivery. Quality price is unbeatable, even online. I walked out feeling very satisfied with zero buyers remorse.

Do not use this furniture company. my experience has been awful. I paid for a couch with the promise of a March 1st delivery date. The manager frank is the one who I placed the order with. Frank then emails me telling me the delivery date got pushed to March 20th so I decided to wait. Then emails me yesterday saying never mind and the delivery will happen on the 1st as promised. Then this morning the customer care team calls and says it will be April 4th before delivery. Theres no organization and no one seems to care that theyre giving me false promises.

I love this showroom. Great natural lighting and great customer service. Our sales rep was very knowledgeable and gave us our space. Highly recommended this location.

Purchased my order in february, I’ve been emailing for over two months, and still no response, delivery date has changed over ten times and now the date is june 8th. where is my order? why are you not answering my emails?Please do not place an order with them, unless you want to 6 months for your house to be furnished.

Sidney did an incredible job helping me find the right furnitures for my home. Im so satisfied!!. Manager, Rony, was amazing as well. Thank you so much guys. Ill definitely come back and shop again.

The sale associate Geovanni marrero Mendez very very professional and very nice to, he present to me I’m tell what I’m looking for he hell me im tell me everything that I’m need to not, diferente choice for delivery day, every one on the store very professional in very good human being and very happy thank you every one on the city furniture and thank you the manager store

Honestly, dont waste your time here unless youre working with Brian. I worked with Raul (sales) and Sarah (assistant manager) and they were anything but helpful and clearly take no pride in providing good customer service. I reached out to them both several times to make a purchase and for post sales support and never received a call back or response. Eventually spoke to someone in customer service who got me in touch with Brian and he was super helpful, customer focused, and a great attitude fixing my issues - and he wasnt even making a sale!

I like their taste pricing.

The sales Representative Raul Fernandez was very professional, first time we are on a furniture store and receive all details and information on all choices available to buy a mattress including the best price, quality as well as what is new on the enormous Mattress selection. We did the appropiate selection thanks to Raul time and dedication to our needs. Definetely we will go back and be sure that Raul will be again taking care of our furniture needs.He is the best.

If you got some money to spend. This place has some beautiful home décor. theres lots to see and different collections to consider. The staff was friendly . They are always nice to me and help me take my things to my car.💓💓💓💓💓

Friendly employees and even though selection is limited its a much needed furniture store in the area. Watch out for deceiving signs that list the lowest price and not the actual price of what is on display.

We had an on site private show room appointment. Dario Lado greeted us at the door and provided an excellent service throughout our visit. He let us browse through the showroom and then provided us advice based on our selection. He answered all of our questions and concerns about the combinations and decorations. The check out process was very easy and he explained the invoice in detail. Awesome experience!

Had a great experience visiting and browsing both Midtown and Tamarac locations before making final decisions and my purchases online! All sales associates were kind and attentive throughout my time spent in the stores. Online ordering was easy, I scheduled premium delivery, and am so excited for the delivery day. Thank you!

My husband and I went to City Furniture Midtown in order to buy a new mattress. We had an awful experience with a brand new mattress purchased online two months ago and this tine we wanted to have the opportunity to try mattresses in-person to prevent the same mistake. James Garcia helped us first to go through their selection and we decided to go with a Tempurpedic. He convinced us of the wonderful benefits of this mattress and we trusted his judgment. Andres Bonilla helped us as well to choose for the ideal mattress pad and pillows to matched our election and we went again for Tempurpedic. We have been very pleased with their professionalism and expertise and we are looking forward to receiving our order to start enjoying good night sleeps

James was fantastic. He was very helpful and friendly. The furniture is beautiful and somewhat reasonably priced, but the staff is so nice that you don’t mind paying a little extra for exceptional customer service.

Raul Fernandez is an exceptional salesman. He went above and beyond to help me with my mattress purchase. I highly recommend

Thomas’s customer service and kindness were phenomenal. I can highly recommend him and will seek his service again when I shop at city furniture.

Loved the store. Prices were good. Lexy was helpful. Delivery was easy. The couch and tables looks amazing.

My associate Sidney in Design District store is the best, polite joyful and very professional because of him and the quality customer service I received from him will make me recommend City Furniture.

Horrible store they delivered a damaged furniture and it’s been more then a year and they haven’t exchanged it don’t waste your money on this place horrible custumer service

James Garcia is the best! This man knows his stuff and is so knowledgeable in all areas. My husband and I have had to furnish a brand new place and we could not do it without James. He listens so well and understands your needs with compassion. I have never experienced such detail with a salesman honestly.Thank you James for helping us furnish our dream home!Best,Taren Winn

Reasonably priced very good quality furniture. Raul from the Midtown Miami store is great, patience for days!

I have visited other stores of City Furniture but the costumer Service in the Midtown store is the best of the best!!!! The manager of the store and Sydney, the name of the sales representative how helped me today were very kind and professional.. I like that they care about what you need and not only how much you are going to spend in the store... I highly recommend this store!!!

My husband and I went to CF for a King mattress & we met Andres Bonilla and he was very professional and knowledgeable. We had so many questions and he was extremely patient with us. He showed such great customer service. His manager Sarah Dimuro also helped us with making our final decisions with the mattress, pillows and mattress covers. If you are looking for a great, personalized service I recommend working with them. We are so excited about our purchase. Thank you again!

First time shopping with City Furniture, didnt even receive my order yet because they are late, and I already REGRET IT. I placed my Order online with Dania Heaney she was very helpful. The reason Im upset with City Furniture services is because everything sounds great while youre placing the order not knowing that is not sure that they have the idem in stock, it shows in stock online but is actually NOT. I had to change my order a few time until they got it right. I had to change colors and style of the furniture as well, because nothing was available but showing available online. Finally got all the furniture changed and delivery scheduled not knowing that more stress was coming. They give you 3hrs window for the delivery BS Ive been sitting at home since 12:30pm missing a day of work. The delivery was schedule in between 12:30 to 3:30pm is already 3:53pm and no sing of the delivery. I text my sale representative Dana and she told me she has no control on that and gave a number to call, Ive been waiting 30min no one has assist me yet. You can online on their website to track the delivery but the information is wrong, time of the delivery and truck location is completely wrong. This is very disrespectful with peoples time. As I said my delivery was scheduled from 12:30pm to 3:30pm I called the costumer service number and I was in hold for over 30min. Finally the driver called at 4:15pm telling me that they were on the way and that they would be arriving in 30- to 45min. what a disrespect with peoples time and money. Im mind blown right now.When I thought the nightmare was over, wait until you read the rest.Delivery arrived at 5:30pm way after the time they said they will arrive. I was waiting on the line for costumer service over 30min when I received a call from the delivery guys, I was a bit relieved until they start unpacking my orders. They couch was two different colors, yes you read right two pieces two different colors, I literaly almost start to cry, I thought was a prank. After all I went thru with this specific order. Tried to call costumer service and of course NOBODY answered even after 30min. I had to call again my sales represetative Dania Heane which she was embareced with the whole situation. But she was very polite and helpful. Later at night e set down at the table which was another idem for my order and guess what, I realized that one of chairs was damaged. Very disapointed with everything but trying to be patiant with the situation. Now if you ask me if I will recommend any of my friends and people that I know to shop at City Furnfiture I will definitely say NO. First time shopping with this company and Im very disappointed.

Great experience, nice staff, spacious show room and clean! There was a small error in our order that I caught the next morning. Our dedicated salesperson was easy to contact and quick to correct it.

James was so helpful and friendly! He made everything very easy. Very happy with the experience.

I just had a great experience at City Furniture, we bought the most amazing cloud couch! I just wanted to say thank you to our sales rep Lourdes, she was very patient and helpful, very professional and so kind. The manager was great as well helping us with the best deal! I’ll be back for more!

Jessica went above and beyond to make sure I purchased exactly what I was looking for. My experience was pleasant and never did I feel pressure to make a purchase

My salesman was very patient, professional, and knowledgeable about every product I was inquiring. City Furniture never disappoints.

I had a great experience in the showroom. Customer service was great. The delivery was fast and easy !!

Sidney Meide provided excellent customer service. We are very happy with our purchase and how well we were treated.

Great experience! Awesome help and. Friendly nice workers!

Beware, they don’t let you leave honest feedback on their website for specific furniture. We bought a Couch over a Year ago, overall we were super happy, it was very comfortable, the quality of the material is made from doesnt degrade easily to the naked eye. the only main issue is the quality of the cushion you sit on that got very bad, now it is very soggy and destroys your back if you sit on it over 30 min, I have done over 20 chiropractor sessions and still wasnt able to fix damages to my lower back caused by this couch. Supposedly the Couch material was covered by the manufacture warranty for 2 years, but it was a fake claim as when we asked for insurance to kick in they said this particular couch does not have replacement parts, I think it is a classic false insurance scam.

Great experience at the midtown store. Thomas Owens assisted me and was great. He was very knowledgeable about the inventory and worked with me very quickly (I was in a rush). The selection in the store is great!

I actually dread the idea of wali into a store and buying anything especially furniture but Mariya made it nice and easy and knows her stuff.

Theyve taken two orders from me and delivered zero. Complete joke, have fun finding out on delivery day they are actually out of stock. DO NOT BUY FURNITURE FROM THEM IF YOU ARE MOVING AND NEED ANYTHING BY A CERTAIN DATE. THEY HAVE NO CLUE IF THEY CAN DELIVER THE PRODUCT OR NOT. EMPTY PROMISES GALORE.

My husband and I came in looking for barstools and we had the pleasure of being assisted by Sidney. He was extremely nice, patient, and helpful in the process of picking out the right barstools for our home. Great experience.

Will never buy anything from city furniture ever. Horrible customer service and they didn’t delivered my furniture on time. So the delivery dock got closed. Awful experience

Visited the Midtown Miami showroom during their fourth of July saleAndres Bonilla was my salesperson extraordinaire not only did he walk me through the store and pick out the pieces that complimented my style but most importantly he was able to procure a white lacquer queen bedroom set that was out of stock. I asked him to pull out his magic wand ....and he did: working his magic & hunting down the furniture, getting it deliver to me ahead of schedule!During these crazy Covid times, Andres took the time to care.Kudos & Thank You Andres...I’ll be back!!

I have been working with Jessica lorenzo for a couple days. She is great! Ask for her. You wont regret it ;)

Sidney Meide was an amazing guide!!! He was very courteous and knowledgeable. We are happy with the choice we made today and already made an appointment to go back to the store and buy other things with him. We will definitely go back. Excellent customer service! Thank you Sid!

Excellent customer service, holiday sales, & free shipping if you are willing to assemble!

James is the best. Very patient, understanding, and showed us all the options we needed and more. He’s the guy to go to!

City Furniture has really stepped it up! Dario in the Midtown location is absolutely amazing and such a pleasure! Ralph at the Palmetto location is great to work with! The quality of their furniture, rugs, art and even accent pieces has improved tremendously. They are competing with these highend furniture companies.

This is the worst store in Miami. The manager never answer and the employees never follow up on our questions. 50 minutes to speak with someone one. And now they don’t even know when my items will be delivered. Never l coming back and asking for a full refund on this . Would never buy here and I will go to the GM is if necessary.

Great awesome first experience! Im happy with my new matress, thanks to Osvaldo great seller and person!

Thomas Owens made my experience even better! Super glad to shopping at the store instead of the website. Congratulations Thomas for your incredible customer service!