Although it has a good inventory. Service is slow

Julie, Robert, and Rafael make a great team. Rafael made a concerted effort to find the fabric I needed. His experience and active listening skills provided a great customer experience.

Even though this store is not as big as others has a good selection of things. The place is clean and organized but painfully understaffed. My low rating is because of that. You spend more time finding a worker to help you cut your fabric or to go to the cashier so you can pay than what you spent finding your things. They have on average 2 people so even when they want to be helpful and answer questions or guide people to where the things are, they can’t because they have to be at the register or cutting or putting stuff in the shelves etc. Is sad because I know many of the staff, as I’ve been going to this store for like 7 years, they are nice people but some days the stress and people complaining get the best of them. I hope the store really read the reviews and see that they need more people!! I honestly sometimes just go to Michales instead which happens to be a couple of businesses away in the same plaza, just because I know Joann’s takes more time. So if you go there just plan for NOT an in and out kind of shopping experience.

There was a huge line and the cashier no where to be found!! Had to wait for a very long time and the place was hot.. This happens every time I visit this store in the past 3 years or longer!!!!

Customer service 101.Cannot get a person to answer a call for over 1hr. The best I get is a quick hello, please hold then wait for 25 minutes before hanging up.... I get you may be busy but make arrangements to speak to potential clients. Because the way you are doing it now, you will not have those clients anymore.

Horrible service, high prices, although many items offer discounts

Nice store to and get some nice decors for your everyday home. Need alittle more personal but still nice place. If you have some imagination you can come up with some cool designes. They have an amazing variety of threads for every occasion. If you have someone to make you a dress this is the place to get what your looking for

It was good, they may be short of workers to assist customers.

This Joann store was very friendly and helpful.

Always an experience. I’m putting 5 stars because I never know what to expect at a Joan store always super interesting. I do have some comments or concerns that’ll I’ll just share with somebody for the customer service. Other than that, always an experience

I am a crafter, so yes, this is my place for craft supplies. Good selection of items

The costumer services by phone are terrible, I call ten time and every time put me in hold for more at 20 minutes each, wend someone responds tell me!!, The company police gib priority to costumer comings to the store, the not respond costumers by phone and they are not priority. Is incredible..!! They are client to..!!

Organiced. Place where to buy for home decor. Some nice pieces.

I love Joanns, I had a seamless pickup! I called the store and the gentleman respectfully explained he had a line, and he would bring it right out. I was going to park and just go in and let him hand it to me, before I could park he was already at the door! Great customer service!

Only two people to serve all store 😞

Wonderful place. Very unusual in these days. Excellent crew. The parking lot is great. If you are a completely fan of fabrics and crafts, this is one of the places you must visit here in Miami. My honest recommendation is to diversify the place; add more options for the customer. Places like this are condemned to disappear in the future in case they dont make anything to stop the flow. Shame.

Great store for the crafts maker in you.

They helped with making our halloween Happy with their specials. I made my fiance a Crusader. Yey! Thanks Jo-Ann Fabrics.

Fabrics and crafting are here. However they are short on variety and I find them a little more pricey. Tried for 15 min to get some help, finally left

This is the worst store I only ordered from them because they had the product in stock. I always go to the one in Pembroke pines which is awesome. So I place my order before 10AM waited four hours but still nothing I decided to call the store just to be told I wouldnt get my product. If I could have cancel I would have. I will never shop at this store ever again the merchandise was for Mothers Day.

I love this store. It have a great selection of fabric.

I would like to say that because of covid-19 their Supplys are a little low.

Terrible customer service. They are always arguing with a customer over petty stuff whenever I go there. I like joann but this location has some serious issues.

The service here is horrible. I’ve been in the store they are very rude no one wants to help you. You call and before you can speak they put you on hold. They left me on hold for 20 minutes. I call back and they continue to do the same thing and just put you on hold. I’d rather drive 45 min away to go to another Joanne then walking into this store!!!!!

Crazy craft ladies place. Everything is there

A great selection of fabrics and materials are in stock as well as a few other craft items, all at reasonable prices. Staff is somewhat limited, may only speak Spanish, and are sometimes not very helpful. Parking is ample but sometimes its difficult to find a convenient spot nearby.

You find everithing you need for craft

Placed my 2nd curbside order, first time they made me get off the car and go to the door to ask for my order, today they didnt even talk to me since I called 3 times and the 3 times they put me on hold for a total of 30 min, no one ever picked up. Their curbside is a joke!

There is always some sort of problem going on at this store, as well as shortage a staff (before and during the COVID pandemic). The manager Giselle is very rude and moody, and was in charge of the fabric cutting desk during my time here today, and took 20min putting everything away around the store before taking care of me and the 5 people who were behind me. To make matters worse, I tried to use their 20 percent off coupon in store for my fabric purchase today, which the cashier said could not be honored because it is only one item, when nowhere INCLUDING THE FINE PRINT did not mention that the coupon could only be used on one item. The next time I need fabric or any sort of craft item, Ill think twice before coming here.

I was trying to find a certain item and couldnt. I approached a worker for assistance and was basically brushed off. She told me that there were only 2 employees in the store and she couldnt help me because she was busy cutting fabric. I left without purchasing a thing and would not go back to this location.

Place ok

Great selection of fabrics

Very organized store. The employees are very helpful

I love crafts and this is a very good place to buy things.

Not cool place an order online for curbside pick nobody answer the phone and on the door they have a sign Monday through Friday 11am to 6pm and Saturday & Sunday. ???? Ok i need my order. Not a happy customer

This Joann fabric has no social distancing, their system was down the cashier had to put each fabric by its barcode number took forever with me to check me out and didn’t even remind me about the coupon when I remembered in my car and went back in and I asked her to let me return the Items and re-purchase it to add the coupon to my purchase. And she told me it can’t be done. It’s the first time I’ve heard something like this

The store is nice. Not so busy and it has a lot of merchandise.

Friendly staff and lovely fabric

Good variety. Perfect place to buy quilting material. Pleasant cashier customer service.

There was not nearly enough staff for this location. It is also a small cramped space and while there is handicap parking right in front, it is hard to maneuver around once inside. The selection of products is simply ok.

Quiet, nice staff, and I was able to find what I need. The Sunday hours were the best around, and I always go here to get costume supplies. A great store keeping strong competition with the large chain nearby!

Good service.

Don’t order from Flagler store. The curbside pick up is imposible...they don’t answer the phone. You have to make a lane In front of the store. Customers in the lane don’t wear masks and don’t keep distances. They don’t put a sign in the door.... (is obvious and I don’t think the store should put it because is common sense to have a mask in a line and keep your distance). But I got in an argument with some of the people in the line... that where not doing a line,,, just gathering very near to the door to talk with the representive. Very unsafe! YES they need signs people don’t use common sense!That wasn’t curbside! I didn’t felt safe!And Joann representatives should talk with customers that go without a mask...they need to put signs like Joann from Kendall. Go there! They pick up the phone! The have signs! You will feel safer there! And you don’t need to feel vulnerable in the lane.Please where a mask when you go there and talk with the associate. The people working deserve respect!Flagler location has interface that is the only advantage... but Kendall/dadeland is more safe and are handling this more professional! Way more!Very impressive with Kendall location! Amazing work !Flagler location! Pick up the phone! And try to do curbside. What you are doing is totally unorganized and dangerous!the people making the line to keep their distance. And respect the line. put the other Joan in Kendall/ Dade land has the signs)

Went for some yarn using my 60% coupon I was super happy. I also found some awesome deals.😊😊. The cashier a young girl was very nice with all the customers. Love this store

You find everything thst you need for your craftsmanship and hobbies. Im impressed with the variety of merchandise available for any hobbie you like.

I love this place so i may be a bit bias lol.Ive been to several local fabric places and honestly to me i feel better coming to this store no matter the distance. Ive gotten attitude from several other fabric stores but this place i have yet to encounter one employee with negative vibes. Ive been coming here for about 9 years now. First time i do a review on them.

They have the best and the most mixed variety of merchandise. But costly. I just came from there just now and the staff is horrible. She did not want to do HER job (cutting the fabric and measuring the amount that we need). She told ME to do it. She had a horrible attitude. The casher was nice though.

Best experience in shopping online

Love Joanns. They always have coupons so sign up for there emails or download the app. Always go there for fabric and crafting supplies.

The worst Joann ever. I waited for 3 hours to get my 2 items. The girl at the door was extremly rude. I am doing masks for doctors at hospitals that dont have masks during this pandemic.

Always good service! I love it. To many crafts ideas...

Great selection of fabric, helpful staff. Good deals/coupons on a regular basis. They have a cashier named Ari who gives amazing customer service.

Great Fabric/Craft store. I give 4 stars due to the slow checkout, only had one cashier. They need to hire additional staff. 😊

Joann fabrics is an AWESOME store to visit. There is something there for everyone who crafts bake sew knit you name it. Im just starting my avenue on sewing and enjoying every moment. With Joanns super sales on fabric I cant stay out the store. Lol. You will love it. Enjoy.

They have all kinds of fabrics, patterns, trims and other sewing needs. They often have special sale prices.

This place has great selection is cloth and fabrics! I use all the products for cosplay and dressup purposes! They always give a discount if you go to their website. I advise you to enroll on their phone list.

After being on hold for almost 16 minutes the clerk came back to the line and asked me to call back the next day because they were closed. Although they were open when she answered she explained that they were not allowed to answer my questions.

Always good !! Good selection. Any craft is available. Super recommend.

Great store and great prices but the store needs to employe more people who can speak both languages enough to communiate with English speaking customer not only Spanish, we do live in the USA.

I dont always find what I need here, maybe because its a smaller Joanns but the employees are so helpful, and the deals are so good I really love going to Joanns

I live 25 miles from this location. I needed to find yarn that only Joann Fabric carried. Unable to locate the qty I needed at my location, I call this location on July29th. The gentleman at this location was so helpful and took the time to find and hold the yarn I needed with care and consideration before I drive so far. I made the drive and my baby blanket will be finish. I am sorry I did not get his name but would like to say how much I appreciate his level of customer service I received. Thank You

Great arts and crafts store - especially when sales are on and with coupons

1 employee good attentions other no good

Barbato. Very good source for crafts!!! Decent prices.

One of the only places still available to purchase materials and sewing supplies.

Always a great experienceThe manager is very friendly and helpful. Highly recommend this place .

You can find any tipe of fabrics here. Good discounts on fabrics!

The prices arent that great for the quality, but they have anything youd need more or less for fabrica/sewing. Even things like pots for your house.

Always great place to get whats needed for fixing buttons,ect.

Always great finds and even better prices!

I buy often at Joann lot of vinyl tablecloth but every single time I come the ladys working in the cutting department are everything but helpful.They are rude, ignorant and slow.Never met here

Always fun to check out this store.

Always a gr8 place for fabric deals. Store was near and employees helpful and friendly

1 cashier and the line was so long nop I hate that place

The employees are absolute garbage along with the store. Even the managers appear to be retarded. Sad state of affairs there to be honest, the Joanns store in Kendall is so much better. If I were corporate Id fire everyone there and start over fresh. Read the reviews, everyone knows these employees are dumb.

Amazing assistance from front counter employee. Helped me to find everything I needed and offered helpful suggestions.

Terisita the cashier was very helpful and friendly. Glad they have her there. The previous cashier dont remember her name was a really rude obnoxious lady.

Love to shop here, I can spend hours walking around and shopping for arts and crafts projects

They have everything you may need...only worth buying the fabric if you have a coupon...most of the time they do....with the coupons the price is average without it, youre paying too much

Great for arts and crafts. Good selection of patterns and fabrics.

Great service!! Amazing possibilities!! My girlfriend liked it.

Bad service. .some people just dont even bother them selves to even want to help hands on..they are always tired of being there counting down the seconds to run out the door..but if you know what your looking for..and if they have it at there location..ofcoures always checking online for the store that has w.e your looking for well be very helpful if you have to get it at this location...besides that..youll be in and out and about your day..if you expect to be hands on helped here..find another location to do so..honestly..every time I go here to find something it takes 15 to 30 mins to have some one tell me go to isle so n so and really find it on your own..specially opinions. .

One of the worst shopping experiences ever.A simple in and out purchase of 2yards of vinyl, staples and tacks became a 45 minute nightmare. Ridiculous.The lady at the cutting desk had took care of a customer before me though I was in line. I went to get the vinyl roll to make it easy on her! She takes a customer that has 7 rolls. The guy does not even know how much he needs. She does not stop to take me ehile hes deciding. Another employee is asked to help, and she says shell be back. 10 minutes later. She tends to me.One register open.7 in line...Ridiculous

They have beautiful materials, ribbons, etc etc for crafting. But lately the prices are extrimily high.

Great place like always, have been going to JoAnn for the past 18 yrs .

Centrally located pretty good for some emergency stuff 90C together staff to help you specially if you are looking for something and dont know its almost like theyre doing you a favor youre there as a customer to pay need additional training

Love this store always has great prices and very organized :)

My favorite place to shop for my craft. They have tons of beautiful fabrics and material for many hobbies.

My wifes favorite place to get sawing materials, and the people who works there are very helpful also.

Very expensive.

They didnt have what I needed even though it showed available in the store

Love the place. Have everything I need.

Staff is very attentive and good selection on fabrics and crafts. They throw really great sales throughout the year

I had a lot of questions and the sales lady was able to help me. The foam rolls were 50% off, but the sales lady could not tell me until when.

Lots of stuff for Halloween and Fall, some good sales. But the staff looks like they are bored out of their minds.

The Flagler Store DID NOT have a way to veryfy a one hundred dollar bill that seemed suspeciou.Even after the cashier checked with the supervisor on duty.It was not accepted & was returned to me. So I went to PublixSupermarket Service Desk the clerk used that pen they checkto veryfy counterfit bills & it was legit. CAN JoAnn Fabric INVESTIN ONE OF THOSE PEN or whatever TO PROPERLY DiTECTCOUNTERFIT BILL???????????

Two months ago I started coming here... for that two months every time I’ve come I’ve gotten attitude. There are two managers here. One is a Spanish lady and she is so nice. The other is a short black lady who was absolutely nasty to my son for accidentally knocking fabric off a shelf... the worst part is she scolded him as he was picking the stuff up. A few weeks later I come in to get more fabric and she comments about how she’s glad I left my son at home. ...... bitchhhhh ima bout to get a job there just to make her life hell.

That place is huge, fabrics, notions, patterns, tools for sweing and crafts. Got buttons and patterns for men shirts, vests, pants and scrubs and two plus sizes, hard to get.

I have a complaint, I moved 3 years ago to Broward county fl, but I came back to Miami last week and come back at your store located at Flagler st Miami, omg you continue with a few employers, one cashier and one person in the linen area, the line was long, the people complaining about that, I left my shopping car with all item that I suppose I want to bought because the waiting time is crazy, please looking for more employees the holidays are coming !!!

Always a great selection of materials at this location. Very good cleanliness.