No one answers the phone apparently… so they were closed and had nothing posted on website and phone to say so. Now I have to pay for parking when I just parked. Great job guys

I liked the place, the music was good and the service as well! Definitely coming back.

The order was incorrect even after repeated and confirmed. No sense of urgency even though people were standing around for 20 minutes.The food tasted fine. AC broken again or still, cant tell.

Service horrible, very rude staff... bagel 🥯 not good, near to none cream cheese. If this is sn attempt to to be a NY bagel shop or even deli... it fail terribly

They always mess up my order. Messed up twice on my order. They are usually nice though, I’ll give them that.

Hands down, my favorite place to buy bagels. I come here just for the bagels, too. Specifically, the toasted cinnamon raisin bagel with butter, my go to snack. No matter the time of day, one of those hits the spot for me. And at Einstein, they do them just right. Some bagels are very dense, but these are just right. Usually, I will have it with a dark roast cofee. They also have fresh squeezed orange juice, sandwiches and salads. And their chocolate chip cookies, which I discovered on my most recent trip, are quite tasty too. I have never been disappointed yet, and I have been a customer of Einstein since 2002, so to me its definitely worth a trip!

I love Einstein Bros. Bagels. They always have what I ordered. The place is clean staff is very nice and friendly. 😀

All around great experience. They hire the best, and Deonna is a day maker!

Always a pleasure ordering my meal in the morning. Excellent service and the food quality is always satisfying.

I LOVE this place. I come so often and the employees that work here keep me coming back indefinitely! Thank you so much to Brandon he’s made my experience here so awesome and it’s literally every time. There was another time I came and I think his name was Ricardo?? But anyways I just really wanted to give them some recognition because they truly deserve it. I will always come back to this location. Because of them.

Everything is fine except they let homeless people harrass customers for money inside the store.

Great place 👌 Lovely service and the double egg🥚🥚 & turkey 🦃 with cheese 🧀 on a plain 🥯 is perfect ☺️

Please save your money and time!! Coffee was old taste like burnt coffee.. Avocado toast was horrible.. will not return again..

This is one of the worst Einstein Brothers Bagels I have ever been to. Theyre closed when the hours of operation says they are supposed to be opened. Most of the time when they are open the employees have an attitude when serving you. Either they need to shut down for good or find new employees who actually want to work! This is completely ridiculous.

Avocado turning. Coffee taste burned. No spinach??. Early morning?

My husband and I live close to this Einstein bagels. We enjoy walking here in the morning; however, we wish they accepted coupons. We were informed it is privately owned, and they have chosen not to accept them. We would come by more often if they were accepted!

Excellent service and those bagels were super delicious. I highly recommend this place.

Ordered in drive through. BE&C on Asiago bagel. Just no flavor & had lettuce and a swipe of mustard in the wrap that was holding my bagel probably cause the same person that ordered with me had a bagel with that stuff on it & he enjoyed his meal

“Poor service, Low quality” The owner should be blamed or whoever managing this place. It took forever to receive the orders. Order doesn’t look appealing at all. It killed my appetite!

Not exactly perfect but always consistently good

Pretty much disappointed with experience every time I go

No lids for drink.can’t prepare a simple bagel

Pricey energy boosting snack food...

The NICEST staff! It was an enjoyable experience all around this Monday morning, from the staff and their pleasant mannerisms and suggestions, down to the food. Thank you guys, Aubrey and I loved it!!

We can at 12:07 they close at 2 pm so why when we went there they were closed???!

There is always something going on with this place. Service is mediocre. When you ask for egg sandwiches its true they do always ring you up for 2 without even asking your preference. No matter how many people are in the restaurant there is always a long wait to receive your order and I can never understand why. I use to come here so often earlier in the morning and that crew was better but the crew that was there this time of morning was not equipped to keep things running smoothly. There was a whole crowd of people waiting by pick up for their orders. Ordered an all nighter, waited 10 minutes only for the girl to come up and ask what bagel did I want it on. This wasnt my first time ordering that sandwich but either way I told her I want the bagel that it comes on. Only for her to say they dont have that bagel anymore. I dont like how she tried to be sneaky about it. You knew very well what bagel it comes on, you should have been honest and said you guys ran out of the bagels and asked if I wanted it on something different. Wasted all my time waiting for no reason. I asked for a refund and the assistant manager Brandon did not apologize, did not show any kind of customer service to show that it mattered that a customer was leaving his place unhappy. I know theres not much he could have done about the bagel but there are plenty of ways to show some kind of customer service but instead he chose not to ask any questions and processed my refund. The only reason why its 2 stars is because I would be lying not to say I dont enjoy their sandwiches and some of their coffee but service sucks. Just because this place is on over town doesnt mean they need to bring the poor customer service there, and to be honest with the prices they charge, you can get something better.

Rude. Will hang up on you if the order is too complex or if they have to put in any extra effort at all. Liability to this franchise location.

Good coffee, good food, friendly service.

Fast, good customer service

Awesome customer service.

Came at 12.30pm and it’s closed. So many reviews complaining about the same issue and they still haven’t fixed hours. Seems like no care given to that.

Horrible service, never coming to this one again.

Only giving 1 because 0 isn’t an option. First off, it took almost 2 hours to have 12 sliced bagels and 2 tubs of cream cheese delivered to our office. When it finally arrived, there was no cream cheese!! Giant waste of time and money

Excellent cookies and Chai.

Unfortunately, my review isnt good because most of the time that I or someone who works me, goes to this location, either the order is incorrect, the sandwich is not done correctly or the wait is too long. We love the food, but the service at this location is horrible. Management needs to instill in their employees that good service and pleasing the customer is their #1 priority.

Better than dunking donuts. My opinion.

Been here a few times and was happy. The last visit I had the BBQ chicken bagel. Had 3 slices of chicken 4 long x 1/2 inch wide. The sauce was tasty, but was shocked at how little chicken was actually inside

I walk here every morning to eat breakfast before work. I love the staff, they are very nice and fast. A pleasant start to my morning, thank you!

Good store! Friendly staff!

Was exited when they opened, but now I am disappointed the three times I have been there they have gotten my order wrong, by the time I get back to the office Im not returning it, mostly my fault because I should check the thing but when I finally get it (they take a bit) I run out of there. The sandwich I wind up with is usually good but not what I ordered, they need to be more organized, maybe a new system of keeping track of who ordered what. Its happened to several others that I know in my office, we go back because there very few places to eat in our immediate area.

Great store. Bagels always fresh!New construction. On the corner and easily walk in and out. Breakfast every now and then. They cater!

I really enjoyed coming to thing Einstein Bros. Bagels. I ordered a turkey, bacon, avocado, on asiago bagel and was delicious. Not only was delicious, but they made it look like the picture and was neatly wrapped. With my asiago bagel I had a cappuccino in which was also well prepared and delicious. Thank you for this nice Saturday morning breakfast experience!

Walked in at 10AM on a Sunday morning and they had almost no bagels. Zero.I asked the cashier what was up and he said they had a lot of to-go orders and they needed to make some bagels. No apology. No “we are currently making some” nothing.Pathetic.Will never be back.

4 people working and will let you stand there for minutes not taking orders. Out of everything including plain bagels before noon on the weekend.

Ms. Ramona gave the best customer service by far... Strongly recommend this establishment 👍

Love this place...fresh bagels.

Service was not good. Coffee was out (it was Saturday morning), part of the staff were on break, the coffee station was a mess, and when we asked for more coffee we got attitude. We finally had to talk with the manager (who did help us and was apologetic for the service of the staff).

Love the staff very pleasant.

I love the customer service. Nice workers.

They don’t accept coupons in this store

Use to be better, bagels not good as much as before, I am New Yorker I know bagel, they changed way of baking I guess.

Fast service. Friendly staff. Great place for a quick breakfast sandwich.

Very good service attentive and tasty food.

Pricey but great for a quick bite

From the time this place opened in downtown Ive been there really good bagels and coffee . Really polite staff cozy and clean .

On separate occasions (different orders) it took longer than 30mins to to receive my food.Update: It actually took nearly an hour to receive food that I didnt even order. The excuse was that the circuit went out on the oven so I had to receive something different. And that information wasnt communicated to me until an hour later, because they thought that I had left. Despite the fact that I patiently sat in the same seat and made eye contact with different employees during my entire wait inside of the store. I understand that this is a new franchise, but they really need to get it together fast and quick because they already lost a customer.

Ive been here twice. The first time for lunch and then to pick up two dozen bagels for the office.When I placed my order for the bagels the gentleman behind the counter looked at me and then gave me a look of how dare I ask for two dozen bagels at 6:30am! I then tried paying thru the Einsteins mobile app so I could get the points and was told that they dont do that at this store because its a franchise. Im ok with that, what Im not ok with is me being treated rudely and the customer behind me being treated very friendly because she was a frequent customer. Shouldnt everyone be treated friendly?On the plus side, the bagels and cream cheese were all up to par. And the location is good.I guess Ill just stick to the Einsteins by my house.

Super fast. Super friendly. Super delicious.

Who knew preparing a bagle could be so complicated it took 17 min to serve 4 people.... oh well they were 0-4 and managed to mix all 4 orders up! Great job guys keep up the exceptional work lol

The worst plece i never been......very unprofessional & rude people, they don t know what they are doing, starting from the cashier Mary C, 3 minutes for understand what i need and realize the order was x 2 no for 1, and the bagel made without any care ......shame of u ...learn how to deal with people, u r not in your project any more even u suppose to stay there, and if can t find another job......

Nice store but does not carry all of the various flavors carried by the larger einstein stores.

New eatery in downtown opens early at 6am everyday. Great music and fresh baked bagels. Try the Ho Ho mint mocha!

There was a string in my cream cheese inside my bagel. Disgusting. I couldn’t eat it and feel sick now.

Ms B is extremely helpful and awesome but majority of the staff doesnt care about customers. The staff has a very difficult time making orders the way they are requested and even after going back to get the order fixed they still made my sandwich without the ingredients I paid extra for. Ive shopped here multiple times and experienced the same horrible service except when Ms B is taking and making my order. I will never shop here again.

Very friendly staff. Amazing bagel. Very clean.

Yummy food, great prices, and super service!

They really need to get it together. Theres enough workers but the speed in which they work is horrible. Spent 15 -20 mins just to get a bagel with an ice coffee. My order was horrible...bagel burnt beyond belief.I used to work at Dunkin and it did get hectic but they need to figure out whose good at what station to maximize time. Its really bad in the morning. Carve out 40 mins for a bagel and a latte.

Its a brand new place, not sure about the parking as I walked there, very spacious, plenty of tables outside, nice, little pricey, staff cordial, I would recommend it.

My 1st time eating from this food chain. The food was very good

Honestly my review is more about the service at this location that anything else. The food is obviously delicious but the staff is A. Super rude and B. SLOW AS HELL!!!! I work in the area so I’ve come here at different times (though usually before 12) and there is absolutely no sense of urgency among the staff. So come here if you have the time, but be warned you’ll be waiting half an hr for a bagel

Like any other of its kind, great view and nice setup. Very metropolitan!

I love this place it was actually my second favorite job!!! Great place guys great place

Wrong Item. Put in an order for a Sausage,Egg, and Cheese Bagel and a Turkey, Bacon, Avocado Bagel. I waited 15 minutes in store for them to prepare it. When getting the order the server called my name and repeated my order to me. When I got back to my office to eat, I noticed there was a Bacon, Egg, and Cheese bagel instead of the Turkey, Bacon, Avocado Bagel. Took too long, and then they gave me the wrong thing. Bad Service

Low inventory

Please bring back the old crew. They knew how to make the flop. At least bring them back so they can train train the new crew

I mean its an einstein theye all basicallly the same its good coffee and bagels

You are going to waste half and hour waiting! Bad place

Really good coffee, I had a bagel with salmon, it was also good.

Bagels are always fresh but they are a little slow

Bad service. Did not give me what I ordered. Staff were too busy texting to pay attention I guess.

Everything good

Bunch of lowlife!!. Management need to take a serious look at welfare recipient not doing what theyre there to do (lazy)!

Serviceable

1030 am only 4 choice of bagels and 2 was old so I pick just plain..

Great place

Just read they closed place raw sewage rodents etc on miracle mile scary to think a big name company like that would let standards go makes you want to stay at home!!

Super slow

Fast and clean

Staff prompt with orders.

Best bagels

Excellence....

Every day

Really kind to me

Very good

Exquisite breakfasts

Delicious everything, I loved it and I plan to go again

Good place for breakfast or lunch. Good coffee

Enrique and Leah