Alex was my service advisor and he was absolutely amazing. Nissan had my car for over a week and he kept me up to date every step of the way.

The service was awesome. Alexander Larrea was mine consultan. He gave the best option to performed in my car. He gave me the best price of all time. He is the best. The porter was awesome as well, and my car runs perfect as a new car.

Bought my car here recently. Went super early in the morning right when they opened to have more dedicated time and it was a good decision cause we had a great experience with Carolina!! Thank you!! :) Feels good to be driving a Nissan again!

I went in for oil change I had an appointment at 12 in the afternoon let’s say I left at 2:30 pm and I got their at 11:30am. I took my car to a other place just to check the work the oil change was not done old oil filter was still there also I ask what’s the price to check my car they said 180 plus taxes but it’s only a hour of diagnosis let’s say if you have multiple codes on from check engine they charge you more.very small no parking customer service is like if you ask them they will help if not they will just stay on their phones until someone speaks to them. Won’t recommend palmetto is a batter option and I’m not a fan of palmetto but they fast.also sticker of oil change was not placed on window corner to know when to come back I’m happy I never going to that place.Add **new** Also my battery was bad and 2 tires had wires almost popping out but on the inspection it said everything was good couple days ago they send me a link for reward points that I wasn’t able to login and create my account because email is in use already and can’t change the password but regardless if your victim of a scam will you go back to the scammers so they can do it again.

Stephanie in warranty dept. Helped me find service department and went above and beyond to provide excellent service...I met with the Service Manager Pedro who was following up to make sure I was happy with service. Bill was very Good at explaining what wa charged and the porter brought my cat in record time. I love this dealership!!

The service person, Jorge, had an attitude. I immediately, sensed he had it out for me. As I was telling him different things I need checked, he sighed. I paid $130 to have my car inspected and computer diagnosed. I was informed the repair cost would be $1300 to replace two o2 sensors and fix my intake valve which had a hole. I knew it was a lie as the car had only 48k miles. The inspection said the car was in good shape with brakes 5mm. After taking my car to another ase certified mechanic for inspection. The car had cracked belts and no sign of bad o2 sensors or leaking intake valve. I had all the belts changed, brakes done along with a few other services and the car drives fantastic. More important, I had money left over.I will never return to this dealership. One person cant pay Mr. Jorges rent so no, I wont be back. Thank you for replacing my recalled air bag but thats the last time Ill visit there.

My car broke down at night and got road side service. Left my car at the dealer and they fixed it first time in the morning. I was able to pick up my car and go to work. Im very happy with their service

After searching for several weeks for the right car and sales person, I had the absolute pleasure to meet and work with Danny Guevara at Auto Nation Nissan Miami. I purchased a used CPO Mercedes GLA250 and Danny went above and beyond to find this car and bring it into the dealer to make sure it was what I wanted. Needless to say I fell in love with it. Danny made the entire experience so smooth and stress free. He always answered my texts and calls right away. Communication with him was At!!His patience and passion for his job was extremely impressive to say the least.Auto Nation Nissan has my business and trust as long as Danny is there. Thank you again for everything you did to make sure I was happy with my purchase.

My advisor was very helpful and kept me informed on the status of my vehicle. She was so professional and explained what other repairs will need to be done soon. I would recommend this location to anyone.

On September 13 2021, I took my car for an oil change and a tire check. I was there for about three hours. When the car was back to me, I did not notice the same sign still there on the board, “MAINTENANCE TIRE” I decided to leave it like that because I was already late for my work. I made an appointment last night October 6 2021 to take my car today October 7 2021 they didnt do this check last time when I asked.So these people wanted to charge me just for checking the car $ 145 This is unreal.I am not at all happy with the service of the Nissan.Plus the guy wasn’t helpful at all.it gave me no solution. The only thing he told me was … you should take the car somewhere else to get some air.When I dont want my car to be touched by anyone other than the Nissan.

At Autonation Nissan Miami, the people who worked their are very friendly and formal. They were not pushy and honest about what car choice they had. Ill definitely will go back there and recommend it to many people to go there as well. It was surely a blessing from God indeed. 🤩✝️🙏💖🕊

My experience was very satisfactory. My Customer Service (Christian) was very nice at the auto parts. I got a rush service (Mr. Alex and Mr. Pedro/Benji) because my solely key fob was damaged (or lost its program) and that was a nightmare to initiate my car each time.My new fob was programmed very rapidly and in less of one hour my car was operational again. Special kudos to Alex and his great service!

Professionalism across the board. Serviceman Norwing Duarte very informative and communicates you everything until vehicle lives dealer. Mechanic Alejandro the most knowledgeable and humanitarian mechanic in South Florida.

David is a rock star! Very personable, thorough and kept me informed.I dont know the name of the master tech that discovered and fixed the issue with my AC, but he is a rock star, too We have taken our truck four different times to three different dealers and none of them could diagnose the issue! Our AC works great! Thank you!!

My experience was completely satisfactory. A much faster service than I expected for a process as long as the purchase of a vehicle. Completely happy with the attention!

Awesome people awesome deals. Best place in Miami to buy a car from. Everyone treats u like family. I felt like I had know them for years. Best experience I have ever had at a car dealership.

The service department is the absolute worst service I have ever had. Made an appointment showed up service techs had an attitude ! Than it took three times as long to complete simple service and to pay was the worst experience ! I do not recommend this place whatsoever

Super happy with my service advisor and his communication along with getting me my car in time.

Bill was my advisor … I was greeted soon as I walked in when I mentioned my name he remembered speaking to me earlier on in the week and remembered my situation. He was very thorough and kept me in the loop during my wait

I must report that every issue regarding my needs were satisfied. The attention and assistance offered by sales consultant Diomil Andrade was exceptional. I would definitely recommend it to a friend.

Eddy Socias is the biggest reason I keep coming back, he is the consummate Professional. He is always friendly. He truly takes the time to explain things and he makes you feel like family. He is surrounded by one incredible staff. Carolina our sales person made it a Beautiful experience, it was smooth transition. The Miami Team goes above beyond to make things happen. What what a great asset to the Nissan Corp. in Miami. I thank you for a tremendous experience. Nissan Autonation Rocks in Miami!! Thank you!!

Jorge Calas surpassed my expectations and I will always be getting my car services with him. I honestly don’t know why he has not been promoted to manager he need it and it will be will deserved. He is one of those rare worker that come ever once an a while. As well Juan who brought my car provided me with excellent customer serve very nice and a wonder representation of nissian !

Ray helped me, he was very understanding and was quick. Gave me my car back on time! Would recommend

It was excellent thanks so much to Pedro Remier who was my vendor I will definitely recommend to my friends and family.

Very good very nice place good employers nice they said the Indian people very good very wet 100% good

I want to make special mention of the seller who attended us in the transaction. Mr. Patricio Penalver was extremely attentive and tried to accommodate our needs, but unfortunately the agency has a great shortage of cars and very few incents.

Excellent. Having had two service appointments at this location I’m impressed. A first class and professional organization.

Alex and Eddy were amazing answered all my questions and concerns, Great Service

I brought my car in for service on 7/26/21 for regular oil change and also for a rear tire losing air. The agent told me he fixed it. A few days later, I find out its the front tire losing air.Update: it was confirmed that they had just changed the back defected tire to the front tire. I was told by Pedro they didnt have the tire in stock, and that he would have Benji (current manager) call me back with quote and to schedule me to return. This was 8/9/21.I have not gotten a call from them and its 8/15/21.

Wonderful experience. Ernesto Lluis was very accommodating and helpful. The process was seamless and we love our New Nissan!

First, I was greeted with high professionalism and great enthusiasm. In todays day and age, a great sales rep or customer service, is hard to come by. Carolina, the sales manager was extremely knowledgeable and not only was she prepared, with 3 different options and 3 different monthly payments for each option, she was also, able to meet my overall expectations and requirements, in order to continue to lease another car. I intently watched, as she multi-tasked, in helping a fellow colleague/other customer, without taking away from her focused/attention on me and my needs at the moment of my appointment. Carolina, is a Superb Sales Manager, and is worthy of mentioning, in such high regards. Her employer has a Diamond in the rough employee, that should be considered when looking into giving monetary, appreciation for employees, with a fixed vision on helping all customers with the highest standards and a constant, determination, discipline drive, and hard work. He or she should be proud to have such a giant asset, in his/her company.

The experience was horrible. They took about 4 hours to diagnose my car for about 150$. When I received back a phone call from them, they told me I had to replace my whole transmission for about 4000$; a transmission that barely has 50,000 miles. I automatically knew that was not the problem and asked for the diagnostics sheet. They refused to give it to me until I asked a second time. The second time when I received it, I took it to my local mechanic and they plugged in the code that was wrong with it and it was simply a faulty sensor, the output speed sensor, and not the whole entire transmission. Will definitely not be returning here any time soon

My service appointment cancellation went pretty fast. thank you.

Big round of applause to Salesperson Patricio Penalver, he is one of the most knowledgeable person that I have encounter in the car business, he described all the car features, and capabilities like no one else. I also would like t congratulate the Finance Manager Yovany Yero for his professionalism, and extra help to find the most suitable financial way to fulfill my needs.

Mike Baena is the BEST. I got a car that had a problem, the company took charge and did the right thing. My salesman Mike got completely involved and went above and beyond to help with all my needs in a very humane way, which Im extremely grateful for ⭐⭐⭐⭐⭐ I was treated professionally by everyone at the dealer. Thank you!

All was done in timely manner and cordially treated by Mr.Duarte.

Alex was the person who took care of the issue. Very professional. I will definitely come back for service and for anything i need for my nissan

If you need a kind, honest and sincere salesman, please come to Auto Nation Nissan and find Gabriel Fernandez. I was able to make my purchase and the process was smooth. Thanks Gabriel. You are appreciated

Excellent service and wonderful patience I would recommend them in a heart beat.

I had the best experience at his dealership, I needed a car after I lost my last one due an accident and already had the car that I wanted in mind and saw the perfect one on their website. I came in spoke to Gabriel and test drove the car. I fell in love with it instantly and decided to buy. The process was so easy and straightforward and they never once tried to hassle me on pricing and everything that you see is what you get. They explain everything to you throughly and always answer any questions you may have. I would definitely get another car from them again and if you’re looking for a car, definitely go this dealership and ask for Gabriel!!

The service advisor Alexander Larrea was amazing and very professional and my car was in and out.

They were all very nice and the work they did was very professional.

As always is great, Pedro Remior is our sales rep that always takes care of us, great customer experience . I been part of the the Nissan family for the past 7 years leasing with Pedro.

Horrible Horrible service!! First off didn’t get the car the same day I paid for it. Goin into the first week my bumper unclips and my radiator cover underneath as well detached. Got treated like a peasant couldn’t give me the light of day. I politely asked about my repairs after to be fixed and was denied service. After trying to speak to Tommy(“Head” Sales Manager) about my problems, he blamed me for the issues. As well as going far enough to rudely kick me out. Because apparently “I was hard of hearing” after he told me my problems weren’t his concern. So I advise anybody who is looking for a vehicle for purchase be aware of this dealership for their rude & poor management.They should all be fired. 1.Erinque 2.Tommy 3.EddyNever coming back to this dirt of a dealership. A complete waste of time, money, energy. Paying 42,000 for a Used Maxima with such dookie service.

After being away from Miami for 15months because of Covid, my Nissan was completly dead. The guys at autonation went out of their way on Sat to get my car in working condition so we can enjoy the reminder of our trip. They communicated with me multiple of times through out the day, keeping me in the loop. I was really grateful for the service they provided.

Mr. Socia, es el mejor ejecutivo que tiene AutoNation, is the best General Manager have your company, es un hombre educado, toma decisiones, no juega ping-pong con los clientes. Did not play ping-pong with the customer, ear the problem and took decision at the moment.The day Mr. Socia not is working in Nissan Auto-Nation, I not will purchased another Nissan.Vicente Blanco-Capote

I know there has been alot of changes goin on over there. I noticed they are understaffed and my maintainence took longer than usual but Alex was great. Super friendly and professional and kept me updated on the status of my car.

Excellent customer service by Eddy in Sales who went over the car with me when I arrived. He already had my information of what I wanted and followed up with me via email any questions that I had before I decided to purchase. Yovany( Finance Manager) made the paper work process seamless and is very friendly and personable. I am so happy with the purchase of my Nissan Rogue and look forward to driving my new car.

I was very displeased with the customer service at this Autonissan location. The employees did not seem eager to attend me and claimed they were busy when there was no other client in sight. The employee who took care of extremely lacked communication and was not at all willing to put in the work to complete his job. My vehicle is insured my Honda care as I got it at a Honda dealer but it is a Nissan and they claimed I had to go back to the Honda dealer when I told them the Honda dealer told me to go to a Nissan dealer. My vehicle is insured under Honda care. When trying to contact Honda care he claimed he could not get through and left a voice message however when I contacted Honda care I was speaking to someone within 5 minutes and they told me they do not have the capability to leave voice messages therefore Im not sure who the employee contacted as we both had the same number. You claim express service with no appointment needed when I had to leave my car for 2 days for a simple radiator fan replacement. Worse customer service Ive experienced.

I am very satisfied with my experience at the dealership and happy with my new Rogue. The commercial advisor Pedro Remior well deserves the various awards shown in his office, he is very professional, friendly and knows exactly what we need. The sales manager was also kind and very patient with me.

GM Eddy and his sales and finance team were excellent!!

What a great experience I had. Loved the service and attention I received. Yordanka Villares, my sales associate, exceeded my expectations. She is caring, knowledgeable, and very patient. She worked very hard and didnt stop until I was satisfied. I love my new Nissan Rogue!

I had a great experience there. They took great care of me and my car needs.Everything took about 2 hours, which is great! Usually it’s a half day or more

The staff are wonderful. The service is the best. The Manager Pedro Villalonga is very responsible and helpful. Herman has a lot of knowledge in his work

The salesman person very professional and helpful he got me the car and the deal that I wanted, thank you!!The rest of the personal also very professional, is a very good place to go you feel good and without any stress

Easy to work with sales staff without all the pressure. It was a great experience and nice selection of haggle free cars

I loved my experience at AutoNation Nissan, Luis De Los Santos is so understandable and patient, he really made me and my mom feel comfortable with the service and will definitely recommend!

Great experience. The process to purchase the car was fast

I was able to lease a brand new car and it was the smoothest most exciting process ever. The gentlemen that helped me were super helpful and easy going, explained everything thoroughly.

Good service and attention from the technical service staff, very attentive.I took my vehicle to service for a problem in the approach sensor of my vehicle and they received me very kindly, the attention is excellent and they solved the problem of my car.

No coffee, the tv was off, the door to go in to the waiting room was locked, you had to go around through the parking door. The advisor Hermes Soto was very professional and attentive.

The service agent was very courteous and did his job right (Alejandro Barboza).The mechanic that serviced the vehicle is a different story (His name tag also says Alejandro). After I realized that the issue with the car was not fixed, when I got home I reviewed the dash-cam in my car that shows interior and exterior. The mechanic is a slob, he picked his nose while sitting in my car and wiped his finger on the seat. His clothing was all greasy and he was sweating profusely and left sweat and grease marks on my seat, arm rest, center console, door handles, and windows inside and outside of the car. He never removed a pair of large headphones during the 3+ hours he had my car, which explains why he didnt fix the noise coming from the suspension of the vehicle, he could not hear it. And he didnt wear a mask while in my car, and he was talking and coughing (in addition to picking his nose) spreading his germs. He was also texting while test driving the car after he finished the service. Finally, yesterday I noticed that my windshield washer fluid was empty, he didnt even refill that. I paid almost $1000 for an incomplete service conducted by a slob! I took my car to JiffyLube yesterday, they topped the washer fluid and fixed the issue with the noise at no charge, they suggested I take my car to them for the next scheduled maintenance.

Nice guys, but you need wait long time for service, and the price is high

I could not say enough good things about the men that work in Autonation Nissan Miami. As a 20 girl alone in a dealer might seem intimidating. But they were so respectful, and had my best interest in mind. I left so happy and all of the people working were beyond professional. Special thank you to Alain Noguera and Tomas Sardina.I am so happy with my experience there and my brand new car.

Alain is a Super Star salesman. Very patient and knowledgeable.

I always buy at this location because of the service I receive from Jairo and Eddie (the store manager). I don’t feel pressured in any way. I am always recommending them to my friends.

It have been the best experience ever in all my years leasing cars. The saler was very professional and helpness. She made me feel confident and secure. She was excepcional explaining me all the features of the car. Also the financing was great. Definitely I will come back with Yordanka when my lease is going to end.

Hard time to receive my first change oil & filter with my second car leased. I wasn’t in the system with my Pre pay plan care service I do have to show paper and prove it. Btw the change for maintenance was a regular cheap oil no the synthetic like previous car when I do request the same one ..am really disappointed. Many hour and the car was delivered no washed 🤬

Horrible service; no one answers the phone to make an appointment.They made me go back to dealership three times for a flat tire and have to wait overall like 6 hours for a flat tire!They charge like they do everything on time. Bad in general, unfortunately they blame COVID on everything....Very disappointed!

Everything went well, I had an inquiry about my breaks. They were replaced by nissan and continues to squeak. The Nissan tech explained that with miami weather this always happens but if that was the case wouldnt everyone in miami have the same issue. Its embarrassing to leave from a place and have your breaks squeak. Tje report says breaks are fine which I know they are because they are new, I just dont want the noise. Can this be escalated to someone?

There was a little bit delay and my air pressure was not checked.

Rep David was very detailed and good at what services was recommended and needed.

Watch out for this low lifes,confirmed availability by Sales consultant Eddy Mayorca,made appt,reserved car confirmed this morning,as Sales consultant told me before heading over that it would be ready to check out,when I get there,a Sales manager told me it was at another store,in the process of being sold.Just like that not even an apology, this is one in their play book make u come in after lying to switch you to another car.BEWARE OF THIS SCAMMERS!

The cashier was scratching her private parts after I woke her up. I do have a picture of her sleeping on the job...very unprofessional...seriously, someone in your organization should tell her that she is in the United States...I would love for someone to contact me so I can show you this picture...if you care...you might. I dont destroy you on the survey because I know that the service advisor makes his living on this...but I will never return there.

David, was amazing, he really made me feel good and totally satisfied, because of him the experience was wonderful!

Manuel and his team are amazing. He communicated everything I needed to know, the loaner was fantastic and everyone was amazing.Manuel is a star.Hector gave me some great trade in options to consider down the road. He was responsive to my needs.When it’s time to buy a new Nissan and ever get it serviced, automation in miami is where I’m going.

No one ever picks up and if they do they send you to hold and leave you there without it having the decency to say anything.

Bought a 2018 Nissan Titan Crew Cab 4X4! Great quality truck with the power and setup I was.looking for and for the best price to be found. The General Manager and sales department were great! They had all the paperwork ready when I arrived to take delivery for sign and drive!

David is professional and pleasant, treat customers with respect, I was pleased with the service!

The service was good and I appreciate the courtesy of Jorge he was really helpful but i didnt like the moment when I got there to leave my car to get fix, some staff passed in front of me many times and no one offer me help. Definitely that action in not a good customer service at all.

Great experience. Alejandro great service, very attentive, caring, and responsive

Hector Carrera is very professional and down to earth. Very good salesman!!

I set up an appointment with the service department to do a change of oil on my car and the experience was awful. This is the second time I go there and I receive this type of treatment. They are not organized, customer service levels are below standards. The worst part of it all is that they make it seem that thats the only option you have and that we do not deserve better. The person that helped me out did not seem to care much about my concerns. After the oil change was made, my car was returned without the proper check of all other liquids, none was refiled. My cars engine was left stained with oil on the plastic covers. After expressing all this to the person helping, all I got from them is that they did not care much and all they wanted was me out of there asap. I have no intentions on returning to that place. I have Been a Nissan client for many years now. I am so disappointed. Definitely time for me to go somewhere else.

Is better forget thas bad experience

They changed my transmission fluid. Unfortunately my transmission started slipping and now i need to get my transmission repaired.

Great experience and easy procedure to return my leased vehicle and bring home another leased car, though I came in with the purpose of purchasing instead of leasing. However, having more than 20 years purchasing and leasing Nissan vehicles this was not a good experience for me this last time. At first I was told about the three month non-payment incentive but then I decided to lease instead of buying. The wording was never changed and the whole process of leasing went fine until we met the financing person who explained that the non-payment incentive only applies to purchasing, not leasing. I was a bit upset about it and still am because the salesperson did not correct himself knowing this information. I even asked this twice to confirm during the negotiation process and he said you just have to call when you receive your first bill and they will give you the three months of non payment. People, this is NOT an incentive, this is asking for a deferred payment(s). I feel I was tricked during this process and it wasnt until I was given the keys of my new vehicle that I asked one last time about this and the finance guy explained otherwise. This is not fair. Either the sales team needs to be trained properly, or the sales person should have address this issue better, knowing that I was leasing, not purchasing and took me all the way to the end believing I can have the three month non-payment incentive. With the situation we are facing at this time it would have been nice to receive this incentive. It was actually one of the reasons why I was motivated to return my lease car and bring home a new one. I was not dealt with properly.

Horrible customer service, the sales rep had little to no knowledge about the vehicles, barely spoke much to me and kept walking off on his phone not to mention the two ladies at the front desk that looked at me until I said hello when I walked in

DAVID MY ADVISOR DID A FANTASTIC JOB

I attempted to speak to someone in the service department. No one would pick up the phone. I made 15 calls and spoke to the operator several times. She just kept transferring me to a vm mess phone and no one would return my messages. She finally began ignoring my calls as I was bugging her to the point where she did not want to speak to me. Worst experience of my life!

In the last 30 years I have bought more cars than the number of years, I really love cars, my number one hobby, Porsche, Mercedes, Audi, BMW, Volvo and obviously Lexus.Recently I purchased a 2016 Lexus LS 460 from AutoNation Nissan Miami. The whole buying experience was tremendous, Dan was very polite, fair, responsive and professional during our communication. The main person I have dealt with was Gabriel Fernandez, he made sure that I was always informed about the process, he called me all the time, there are no words to express my complete satisfaction with him. There are very professional people and I would recommend them 100% to anybody who is in the market for a new or used car.Thank you !

I had a great experience and I am very happy with my vehicle

Great customer service.

Please make sure before you leave your car for service everyone knows who you are or you might leave with out a car sadly but true. Horrible experience today when my husband was told they could not give us the car because they couldn’t find the paper work and instead of helping all they did was blame a new associate. If it wasn’t for one person who saw us drop off the car we might of had to leave without the car or even call the police. Sounds ridiculous because who could this happen at a Nisan dealership right well be on the lookout who knows what happens behind doors.

Great service and customer service as well and clean space

Best service in Miami. Everyone is so nice and informative.

I have a service plan for my car at this location. It is IMPOSSIBLE to schedule an appointment recently. Phone for service department just rings and rings and the puts you back in the que.Once you actually get an appointment everything is ok, but expect to waste about 90 minutes each time you want to schedule and appointment.

So I got there being my first time and no one was able to tell me what to do… i had to ask three times and Alejandro was the only one who asked me if I needed help…. Worst customer service….

Nissan is by far the WORST CAR to _TRY_yes try to drive in FLORIDA !! Nissan has a GOVERNOR built in & wont go iver 60 MPH in hot weather ! !The GOVERNOR can only b reset at the dealership ! Good luck getting an appointment !

Alejandro helped me a lot! Glad to receive his help. Great service.

It was excellent! I am glad I chose to come visit to this Nissan Miami service center. I give credit to Alejandro for great service and customer service as well!