The woman that answered my call this morning was super rude with an attitude. I was notified by mail about a recall for my vehicle and wanted to understand a little bit more about it and potentially make an appointment. It sounded like I inconvenienced her by calling and ended up deciding to just do a walk in because of how unhelpful her “support” was… Come on Toyota, you can do better than that from a service perspective.

Feliberto Pena was my service advisor. Great service and patience. He took his time explaining what I needed. He made early morning Saturday feel less stressful. Thanks!

In this place the service is always horrible and unprofessional, they talk about your private life without asking them, they damage the battery and other things inside your car including your properties to sell you new parts and take commission on the sales, they are very inept and They treat you with arrogance and indifference .. they think you are ignorant! It also takes more than 3 hours just to fix a punch .. and I could tell you more with 5 years receiving very bad service in this place ..

The Service Adviser is Great Rene Chavet But.Leave my vehicle to maintain an oil change after 3 hours. I will be called that my vehicle is ready. Dealer vehicle I accept Regral my vehicle to paint it but what a bad job this paint I fix the side that crashed but all the vehicle with paint the work that bad I want to fix one side and win the other side. I dsoa what I was going to enter the vehicle in 3 days I enter the vehicle after 9 days with a bad job. Then I came back the second time to fix the paint again that 2 days with the car but nothing improved in order to fix it. It was the ugliest vehicle. for me this place does not have a good painter.

The service was magnificent. The agent David was so courteous and friendly. He will get the highest star. Thank you

More than 3 hours waiting in the service department for regular maintenance and still Mr. Juan Hernández has not communicated to tell me when my car will be ready. ***** What a bad service. Im sure another dealer would be eager to have me as a customer.

WORST PLACE IN MIAMI. HORRIBLE ATTENTION, FEES EVERYWHERE, LIARS, THEY TELL YOU SOMETHING AND THEY DONT HAVE IT. DO NOT GO TO THIS PLACE!!!!

I have bad experience with this dealerships, I was buy a use car as Sell at it, but I told the dealer that a couple thing that need to be fix ( specially bumper, it not fit in well and when I drive it poop out more) and he said “Yes, we can fix it for you”. ( before I take the car home) And because it was late so he say I can come back next day, when I came back, they say I didn’t mention it so they are not gone fix it. They say I don’t have any proved with it a form that they have for problem with car that they never show. So if you buy a car here make sure if you need anything fix make sure it on paper so you have prove.

Very disappointed with the Service department, I have been waiting for a while for someone to check me in for my service appointment and no one has helped me. They took the rest of cars that came after me buy not mine. Very disorganized and no one willing to assist.

Very disappointed,I was interested in buying a Chevy traverse I was told they had the vehicle but when I got there they didnt have the vehicle

Wonderdul and polite staff. They helped me verybquick despite the traffic of people. Also, a good service.

I was very disappointed with the way they communication with me. Gave me one price then changed it . Wrote up the service request and still didnt do what they were supposed to do. Poor service.

Initially had oil service and fuel pump changed due to recall. Had to come back in a week or so later for check engine light due to the work they did. Then once again about a week later had to bring it in a second time for a check engine light.Instead of telling me that it would take 4 hours to replace the fuel pump again and replace the battery, they had me wait for 2 hours. Had other things to do so I ask if it will take long. The response was “they’re just finishing up diagnostics”, and had me wait 2 more hours.Very unprofessional. Tell people what you have to fix and an estimated time of completion. Even if it’s covered under warranty. Didn’t even have a clue that they had to replace the fuel pump until I was checking out.

Another Exceptional Service completed by Frank and the team in the service department today A special thanks to Cassandra in service for her professional, kind and courteous service. You guys ROCK!

Fast and the customer service is up to date thank you sonel Augustin for being the service advisor keep up the great work

Waited half an hour to be seen. Waited an hour for someone to tell me they didnt have parts in stock.They scratched the dashboard my car when they replaced the airbags

Went to get an air filter, cabin filter and new timing belt (all suggested by the agent). A/c was giving me cool air before I went in and after doing all the suggested along with an engine check diagnostics my car is giving me hot air and my dimmer filter lights won’t turn off even in off mode. Return the vehicle and now they are telling me they ran a diagnostic and it’s my air compressor. So why wasn’t this present in the first diagnostic. They seem to have people who don’t know how to fix other model vehicle and don’t know what they are doing and gave you waiting so long for them to charge you again or tell you their is another problem with your vehicle.

I think Toyota of North Miami provides the most promising services with the best they can. Especially with there honest sale person in specific Dave. My last visit Dave was kind and friendly all the way.

Parts guy Miguel was very knowledgeable and friendly but was waiting in line for an hour to be attended to. Ridiculous!!

Im always have a excellent service better than any other auto parts.

Was very good easy breezy

They get the job done but be ready to stay there for 2 hours Or more.

I was very happy in the manner Mr.Salazar handled my service needs, he delivered on his estimated time of completion and had my car washed. great service.

I’ll be honest, my first time here I didn’t have the best experience and i was hesitant to go back. This time was different though. I spoke with an advisor(?) initially and then one of the mechanics came out to jump my car because I was actually going to leave and get my car serviced somewhere else. His name was Romaine and he was seriously awesome. He knew exactly what was wrong with my car within 30 seconds of looking at it and assured me they would take care of me. He was extremely personable and overall just very welcoming and friendly. He really just made the experience so much better and it was so nice to have someone like him take care of me. The work was also done in just under an hour which was a nice surprise. I was honestly about to just have my car jumped and leave today and never come back but I will happily bring my Yota back again, thanks to Romaine.

Horrible service ….took for ever, they are to slow and they need need to be aware the clients …. I should go Toyota Kendal over there are much better and fast …

First time at Toyota everyone was friendly service was very good

They are very slow toyota of Hollywood is much better place and clean 👌

Went in to buy a spare part and ask for them to match their own online price and they dont do it the difference in price in store versus online was about 25% higher in store

Piece of Mind is Everything.At my last 6-Month Service, I was informed by my Service Advisor Steve Maldonado, that I would need new tires.Lo and behold, I caught a flat in less than two months of his warning. My lights came on several times between than, too. 😯Its a great thing that they are having this tire special going on NOW.My car is riding supppeeerrrr smooth. And my warranty on them for the next two years is the cherry on top!Oh, yes. Charging stations in the Business Center. Ya know, just in case. 😄

BE AWARE OF FEES CHARGED WITHOUT YOUR CONSENT. TONY, FINANCING GUY WILL DISTRACT YOU TO SIGN FAST WITHOUT READING. READ EVERY CHARGE OR GET RIPPED OFF. PETER JENNTH (SALES GUY) LIED ABOUT THE PRICE. NOT RECOMMENDED. NO REMORSE. BRAD (MANAGER) WONT TALK TO ME. NICK (MANAGER) NO GOOD.

Donald Salazar was most helpful and professional, he recommended some services that were pending and assured the vehicle was in top condition.

Service ok. They are always trying to push you into buying things like air filters and tires that can be found much cheaper in other places.

The worst parts department Ive dealt with. They told me the part I paid for was recieved and I can pick it up today before 6 pm. When I arrived the person behind the counter couldnt locate the part and advised that this wasnt something new to misplace a customers purchased item. This is something a customer does not want to hear on top of the fact that they cant find the part they told me to come in to pick up. Definitely seek your Toyota parts elsewhere.

Mr. Salazar was very polite and knowledgeable, and was able have my vehicle completed in good time.

Awful parts customer service very inefficient

I was very happy and amazed on how Donald took care of me and my service needs, he was super polite and knowledgable, and made me feel comfortable with the added recommendations i authorized. Thank you Donald and Toyota of North Miami.

Service is horrible staff dont treT the customer with care bought seat covers no one would even assist me to put them on told me it would be 2 hours labor for $300 just to put on seat covers, they return you car filthy after servicing this is my third vehicle purchase within 3 years I will not be returning

(Sonel Augustin) is one of the most Professional Service Reps I have dealt with. I continue to come back every time to this location because his customer service is second to none, and top tier he always makes sure that the work is done timely and properly and with excellent care. You can tell he loves his job and he cares about his customers and I’m very happy to be one of them.

Sonel Augustin was my Adviser today for the service done in my car. Sonel was very patient with explaining all I needed to get done. I was very comfortable asking him questions about my car. He was detail and informative. Ive learned some things about my cat tires I never knew before.Thank you Sonel and Toyota of North Miami!!!

Service is good but sales persons always try to more expenditure with the customer,

Ask for Bolívar. The best!!!

We were out of town visitors that got a flat tire.... we walked in to see if we could purchase a tire or have help with hanging a tire to be told to call an Uber... if u think for a second I’d by a car from these ppl your nuts!!!! I’ll make sure I let everyone I come in contact with how this experience has been... thankful to be from a southern state that actually knows hospitality... by the way it was coming a sever rain store and were 2 women and a child!!

My Sales Person Joe/Joseph He was excellent. He offered an amazing experience at Toyota of North Miami.Please ask for Joe when buying a car.

Very nice and attentive to my needs

Very busy place but service is pleasant and quick for what they do....have patience and all will good

Very good, great service and decent prices.

This is the worst place you want to take your car I came here at 8:08am for a oil change the representative told me a hour and half and 10:30am still here waiting how long can it take to do a oil change

Brought van in to repair faulty lift gate and was told its not covered under factory warranty. Van is a 2020 sienna has 2,000 miles on it and has never been in any accident.

My experience at the Toyota Care Center was great. The service tech. was friendly and knowledgeable. My services was completed at a reasonable time.

Thank you Cass for your excellent attention with my service. Will be back!

Friendly service but takes lonnngggg. Almost 2 hour wait. Pack a lot of patience.

My experience was great, Miss Cassandra helped me out she was very polite and professional.She is an excellent sales person great job Miss Cassandra keep it up.

You do not have any professional ethics and much less respect for the customer. On Saturday I was at your dealership interested in a 2012 Toyota Camry that appears on your official North Toyota page and that also appears and offer up where I received all the Information through victor gonsalez who does not work for you and much less is aware of what happens with the cars in his dealership since the Camry had a damaged transmission and nobody told me and many shame is that Mr. Victor offers it for 6700 when the real price is 7800 plus 2000 of horrible dealer fee you give shame and shame in the way you attract your customers.

Mr Prestige did a good job.

Service was good but be prepare for a wait. They are extremely busy this time of the year.

Service was good today. Faster than normal. Oil change.

Cass was amazing!! Overall very happy with my experience, will be back !

Walter the service person who came to greeting appreciated the courtesy

Excellent service by Juan David Hernandez.

90% of the time service is fast and on point. Have had some rude people but mostly great employees. There always someone around if you have questions or need help with something. There is space to improve the cafeteria, choices are reduced and when you are waiting for over an hour for your car you need something other than a croissant.

Reynolds saintil is the best in the staff he always care for his customer,He is a ⭐️⭐️⭐️⭐️⭐️worker.

Wonderful customer services

Thats was good.

I love this dealership. Been a fan since my last 3 Toyota. I recently met Ray a few services ago, and hes been assisting me with maintenance sine last year when i got my last Toyota

0 star very very bad

My service agent Jean is awesome, very well mannered always professional. He makes some feel comfortable and reassured that the service that is being given to my cars is alway a 100% the best in what the company as to offer. He is alway true and honest and I love that, being a woman is never easy going to get your car serviced but with Jean Im at eased. I absolutely love and adore him he is an over all genuine kindhearted person and he is absolutely good at what he does. He always put a smile face and its always a pleasure visiting my Toyota service dealer.

I bought a used car with Raul Moran and I could bot have been happier. Made the entire process easy and pleasant. Ive had my 2012 Honda Fit for 3 weeks and I could not be happier with my purchase. Thank you Raul and Toyota of North Miami!

Tnm takes care of my car. The guys all treat me well with tons of respect. My advisor Ray, was very pleasant. He explained all the work with me and my husband. Even sent and picked us up with a Lyft ride since our service was going to be a while.No Complaints here ever.

Pretty weak service. Went in for my first 5k mile service and a warranty concern on my tailgate. Service advisor barely spoke or explained anything, and completely brushed to the side my warranty request. “Talk to your sales manager.”Worth mentioning that I didn’t get the truck in South Florida (No TRD Pro’s were available in S.Fla at the time of purchase last year.) To me, that translates to: “not my problem.”

Speedy in check n service for Auto Butler svc.

Fast

Great

Android phone no working in the camera 2019

Excellent customer service. The estimated waiting time was accurate. They have a small cafeteria, a waiting room with TV and a quiet room with wifi. Clean bathrooms.

Anthony damato is a great car sales man. He provided me with excellent service. This dealership also gas a member car wash.

Faster than promised. Good, Friendly service.

Try to get there when they open to avoid longer waits

They Were Very Helpful ;What I Came For I Received Wait Time Was Like A Good 5-10 Minutes But There Kindness Just Took The Time And Rain Out Of Our Minds !

Bad service, don’t closed the caps after oil change, scratched doors and broken step bar. 🤬🤬🤬

I went today for my car service. Worker who came to me was very rude. Service was very bad.maybe workers are tired or need some behavioral training. Management need to look into this.

Very slow work, change the oil and filter 2 hours !!!!! Guys, speed up ! I was late for work because of your slowness

Terrible service experience. Couldn’t reach them on the telephone at all to make an appointment and had to go in person. Even with an appointment it took a while for my car to get a simple oil change. I would only go if you have Toyota Care included but otherwise look elsewhere.

I brought my car in for service and Sonel Augustin was very helpful the service was great and

Love this place! Mr. Damato goes above and beyond. Grateful

Regular service = 2 hrs 30 min.

Very well advised by Carlos I bought a Toyota corolla S E of 2019 I am happy with my purchase

Most of the staff is super duper courteous and they go out of their way to be helpful!

Great place they will try to help so you could leave with the car

Great staff 👍

Good service!

Assistant Service Manager Juan David Hernandez provided excellent service in servicing my car for its big milestone. Greatly appreciated.

Excellent service nice people

Excellent

It wasnt with the good quality like in another Toyota services

Love this Dealership, I always get top service.

Juan David Hernández in servicie is great

THIS PLACE HAS AND AWSOME SERVICES, PELAYO AND MALDONADO ARE KING OF THE GOOD CLIENTELE SERVISE

Pretty racist feeling. The workmanship is subpar at best.

They do a great job and on time

Informative