Awad was very prompt, responsive and professional. He was easy to work with and I would highly recommend him. He sent the watch to me the next day as promised. The watch was exactly as described and I am beyond happy with my purchase. I would definitely use him in the future as it was a pleasure doing business with him. He’s definitely in the right business and considerate of his clients, which is hard to come across these days. The watch was reasonably priced and my husband LOVED IT!
Whilst initially prompt and helpful, the experience of dealing with this dealer soon changed dramatically for the worse. The watch he sold was stolen, hence he clearly doesnt do the standard checks one would expect of a reputable dealer. Moreover, once it came to resolving the problem, his willingness to help vanished completely. Best avoided unless you enjoy cleaning anothers mess.
I ordered a $9.5k unworn watch payment was good and approved but when i got package it was boxes inside of boxes, i drove from Michigan to their location to speak to them directly because they never PICK UP THE PHONE AND WHEN I CALLED A 2nd # they have a guy picked up and said wrong number! and nothing was there no rolex on displays but other stores did have, i want my watch in person !
Awad and the team are excellent with an incredible watch collection. Great customer service and will be buying all my watches from them in the future.
Top watch dealer in Miami! Once I got scamed by another company, but this one is a real deal 👍 Definitely your people to get best deal on your dream watch ⌚
My experience with Awad Watches was first class. I visited the shop to have my wifes Rolex repaired. The glass was shattered and it stopped working. They explained exactly what it needed and how they would do it. They work extremely fast, I had the watch back the same day. They replaced the crystal, water tested the watch and even polished it without me asking. It is working perfectly. They are personable, knowledgeable and professionals. I will be purchasing another Rolex soon, I saw some nice vintage Rolexs while I was there that I will come back for And only purchase from them.Thank you!!!!
All I can say is Wow! I have been saving for a Rolex for a long time, and wanted to celebrate the birth of my daughter with one, and the perfect watch was available on Awads website. The photos of the watch were extremely high quality, showing all angles, the stamps between the lugs, and the movement inside, plus the 360 video helped to showcase the watch well. I made the purchase online, and called the store to confirm the payment. Daniel answered the phone and let me know that the person with access to the safe was gone for the day, but he called them, they came to the store, and Daniel shipped the watch the same day. I ordered the watch on Monday at about 3:00pm and the watch was on my wrist by 11:00am the next day! The watch was in amazing vintage condition, and I am beyond pleased with it. Daniel texted me that day to make sure I was pleased, and even kept in touch in the following weeks to make sure I was still happy. The watch was running just a tad slow, so I used the warranty to have them look at it. They sent me an overnight Fedex Label, I shipped it back to them, and had the watch back in a couple of days! Their commitment to service and quality should be a standard for all businesses, and I cant speak highly enough of Daniel and his help through the purchasing process. I will be recommending Awad Watches to anyone I know shopping for such a large and important purchase, and will definitely be buying my next watch from them as well. I hope to be able to visit the store sometime and see their amazing collection! My sincerest thanks to Daniel and Awad, and keep up the great work for your clients.
My experience with Awad Watches was great. I was looking for a Rolex wrist watch for my husbands birthday and Awad Watch made it the most rewarding experience. When I started my search for that perfect Rolex watch, I didnt know I would end up making such an expensive purchase online. This company is very professional, trustworthy and honest. Every thing they told me about the watch was true when I had it checked out by my jeweler.They did exactly what they said they will do and the watch was exactly as described. They made me one happy customer and I will definitely do business with them again.
Very smooth watch transaction with excellent communication. The Rolex 16610LV arrived following day via overnight shipping in perfect condition exactly as described. Awad is a trusted seller. I would not hesitate to purchase from them again.Thank you
Purchased a watch online from Awad Watches. Every question I emailed them was responded to within a couple hours at the most. The watch was shipped over night and arrived the next day (this service was not asked for specifically by me, they just took the initiative to do so). Since this watch was preowned they also offered to polish it free of charge before shipping, which was also a huge plus. I would recommend ANYONE looking for a time piece to go through Awad Watches as it was an amazing pleasant experience and I walked away feeling like I got a steal of a price and excellent added services to boot. Will definitely buy any other time pieces through them in the future.
Awad provides exceptional service! He helped me get a watch for my husband on our wedding day. He went above and beyond to get the perfect watch in pristine condition. He made the process so easy. Thank you Awad!
I found Awad Watches online and since I was in Miami, we went to his store. From the time I contacted Awad regarding the availability of a timepiece in his online store through today, his customer service has been exceptional. The timepiece was exactly as advertised and in great working order--which he verified before the sale was final. If you are in the market for a high-quality, pre-owned timepiece, I highly recommend Awad Watches.
Pure Education and Class! And not like the type that you pay for but instead the type that is passed down through Bloodlines and Generations! As I was in the Market for a New Watch here in Miami I was extremely disappointed with the way every other Watch boutique not only treated me but most importantly how they treated the Business. It seems like every boutique I visited had watches with no papers/boxes/or set and an energy as if they literally removed the Watch from a Dead Mans wrist or a Criminals hand. Sad to say I quickly lost hope. My Close Dear friend stumbled across Awad watches and told me to give it One more. Sure enough Awad met all my expectations and exceeded all of them! From the Moment you walk in the store they give you a Genuine feeling of Honesty and Values. They helped me narrow down my selection to the watch that was best for me and Made sure that I got it! Given that my taste is a little High the truth is that my Watch had to be ordered and required just a little patience which was worth every second! Keeping me updated along the wait it was just a short matter of time before I received my beautiful timepiece! Stoked! Amazed! Excited! And Blessed! Were just a few feelings that ran through my mind but most importantly very Grateful to have done Business with Awad Watches! I will be making another purchase soon and most importantly will be recommending to any of my friends and family that are in the Market for a timepiece! Thank you Guys from the Bottom of my Heart!J. C.
Fantastic experience!!! Not only did I get a great deal on the watch I desired, but I got the advertised price with no bs and no surprises!!! The store is quite nice and I was treated with respect. I will definitely be buying from Awad Watches again.
I just took delivery of a 1985 Rolex submariner from Awad Watches. This was perhaps the best online shopping experience I’ve ever had. I was very sceptical about online vintage watch sales. Prior to this purchase, I dealt with a number of dealers, none of whom were as forthcoming, as responsive or as honest as Sam at Awad Watches. The delivery process was extremely efficient. Sam spoke to me by telephone several times to answer all of the questions I had. He even spoke to his in-house watchmaker to answer questions about waterproofing of this vintage timepiece. The delivery process was extremely efficient even though international customs were involved. When the watch arrived, it was in exactly the condition described. In fact, it looks better than I anticipated. I can’t recommend these guys enough. I’ll definitely be coming back to purchase another watch from them in the future.Aleks
Very good experience. They have a nice collection of water and were very patient with any questions I had. Will definitely buy from again if Im looking for more!
I just completed a transaction with AWAD WATCHES. They are extremely prompt and professional with all their communication as well as they will make sure you are happy with your purchase.I will definitely buy from them in the future.
You would be hard pressed to find better place to buy a watch. Awad is one of the nicest people in the business and he is also very passionate about what he does. Every time I’ve come in he has done everything in his power to make the deal happen.
Easy transaction. Accommodating seller.High quality watch delivered. Great communications throughout the transaction.Much Appreciated.
Best watch buying experience ever! Very knowledgeable and professional. Will be seeing you again for when Im in the market for my next timepiece
Awad, was a knowledgeable watch guru! He Had the exact watch I was looking for. Awad pulled the 16610LV 50th anniversary from his own collection to accommodate my needs. Awad you are the man and I will continue to send and do business with you again in the near future. Thank you very much. 5 stars!
Got top dollar for my Rolex watch!!! Shopped around with 3-4 other places and these guys gave me almost double of the other quotes! They also have a very nice assortment of watches to buy! Will definitely be back!!
Fantastic service and communication. Watch arrived in perfect condition, exactly as described. Thank you Awad!
Amazing watch collection, great customer service and very friendly. the store is beautiful. Awad is a knowledgeable and trusted. I highly recommend them.
Just graduated and broke my watch. Gave the store a call 30 minutes before closing and Awad stayed open after hours until I arrived at the store. Looked at the watch and fixed it on the spot. Great service most definitely not looking to go anywhere else but to him.
I was very satisfied. Awad was very helpfull, friendly and most importantly, extremely professional and precise. I highly recommend his store. One level above all the surrounding ones.
Awad is super friendly and professional. The best place to buy or sell your Rolex. Fantastic prices.
Excellent seller. Very competitive prices and the description of the watch was spot on. I would definitely trust and buy from Awad in the future.
Great product as described and great response and support from sales team. Beyond that, the price is reasonable. Highly recommended seller!!
Outstanding client service and the quality of the watch I purchased exceeded my expectations. I would highly recommend Awad for future watch purchases.
Beautiful store great customer service. Awad is fantastic and very friendly. The watch collection is amazing!
I had a great experience at Awad Watches, I found there the watch I have been looking for, for some time. Thank you for a very quick and efficient service. I am completely satisfied.
Fantastic gentleman! Extremely accommodative. Extremely reliable shipping internationally. I highly recommend.
A very good experience. Trustworthy and pleasant. Good prices and great Rolex watches. Highly recommended.
Just purchased a Mint Rolex Sea-Dweller from Awad. Talk about Customer Service, he made this purchase super easy, answered any questions that I had and the very next day after my watch was overnighted texted to see how I was enjoying it. Already looking forward to doing business with them again!Will
Bought a 16520 from Awad Watches. Fast professional service. Looking forward to doing more business with them in the future.
I am very happy with my purchase at Awad. Very knowledgeable, great pieces, very fair prices. My strongest recommendation when considering the purchase of a fine watch.
Great costumer service and timely. Enjoyed going to this store for my watch repair.
Watch was in brand new condition for a major discount. Service was good I was a little worried because I didnt buy watch through website. I just called and awad texted me the wire info but everything went great. I would like to be able to order watch from website and get emailed the wire info like bobs watches. Ill be buying more from awad watches soon. Peace.
Very good communication, great product. I will be doing more business with them in the future for sure.
Bought a gorgeous Rolex Daytona for my mom from this guy.
The watch was as advertised: in perfect condition, with box and papers. And Awad sold it for a fair price.
Really recommend this jeweller, great service and fast shipping. Will definitely do more business!
Emailed a few times, no reply....not sure how they received all this good feedback but very disappointed.
Amazing love my Rolex 1016 thank you Awad you’re a dear.
To me honestly and kindness is everything in doing business and that’s exactly what Awad provides.I would of giving 6 starts if I could
Best prices, beutiful pieces, services (polishing repairs) ready the next day - and owners extremely kind helpful and respectful - best boutique in downtowns diamond district
Please could you provide me with contact number as i would like to purchase a watch as advertised on your web site.
After a long research finally i got my first Rolex from Awad Watches and I really recommend them they have a nice pre-owned Rolex collection, best price best customer service
Beautiful watch in good work condition and quick response and delivery
Wonderful the watch looks even better in person fits great
Awesome all round ..... excellent international service
Thank you for your honesty in our relationship
Great experience! Was a pleasure to work with!!
Great transaction and customer service!
Amazing service and great selection!
Best prices and higher clock quality throughout Miami 👍🏻 excellent 100% recommended service
Best watch store in Miami. The staff is super professional and honest, the customer service is unique and the selection of watches is amazing. Love this guys! Best experience ever! I recommend it.
100% recommended Rolex store !! Magnetic treatment! Pieces relation quality price of the best of MIAMI.! The person who attends great connoisseur of the brand, good advice. I will buy again next time I visit the city