Honestly, they start out good and once they get you, it all over. Sale rep does not call back or email back. Everyone is giving you the run around. The machines break down easily, however the couple staff that try to help, they really cant do much because of all the slackers in the company.

Sell you a machine and pricing for copies for color and black and white. then they refuse to send you the ink because they changed their mind on the pricing. Worst company ever.

Saxon maintains six printers at our company, and we have worked with them for almost a decade. Their marketing assistance has been invaluable over the years as our needs evolved, in choosing full color production print systems as well as economical black & white printers. Communications for supplies and repairs are state of the art and personal. And best of all their technicians shine! Quick to respond, helpful in teaching me how to handle issues, thorough - they always go beyond the call of duty. I give Saxon 5 stars. I would also give them 10.

Do not go with this company. They do NOT care about the customer. All they care about is making money for themselves. Sales people will be very nice but after you sign-up with them, it changes quickly.

The MIAMI Association of REALTORS® (MIAMI) is proud to have Saxon servicing our copy machines. As the largest local Realtor group in the United States, we print hundreds of documents each day. Saxon provides timely and efficient service so our copiers are always running smoothly . Whenever we have an issue, Saxon is quick to respond. We highly recommend them.

Saxon does not seem to care that their hardware breaks every week, sometimes twice a week. They dont stock consumables either. We have had a tech come out one day, and the next day literally the next time we go to print we are having the same problem again and were not sure if the tech even tested the tray that was having issues.We currently have a production printer that has been down for 2 days WAITING FOR A CONSUMABLE PART. Why Saxon cant keep stock for simple cleaning cartridges and EVEN TONER is beyond me. We were told the part would be shipped next day, the wrong part was shipped UPS ground.When we bring issues like this to our sales rep his only solution is to cc the service email and say handle this, we were promised a solution to our constant downtime and failures by our sales rep months ago and have heard nothing from him since.The fact is Xerox is a joke and Saxon is a joke, look at any other brand if youre looking for production printers and any other local company if youre looking for service and support.

Very Bad experience. Be careful. Its a lie. They offer everything and then it is a lie. When you sign a contract it is for 5 years and you can not cancel it.I feel cheated. The consultant who made me the contract is a scammer.If anyone knows how to get out of that company and can help me please.

One of the best experience buying a printer. Highly recommend this company if you want your printing and copy needs addressed. Most importantly for the printer to always work.

This message is to provide feedback about your Network Analyst, Lewis DeMaggio. Our company had been having an issue with our scanner/copier for two weeks. I reached out to Saxon for help, as we have an existing service agreement with them. Mr. Demagio not only responded promptly, but he was efficient, knowledgeable, and patient. He made sure to identify our problem, and he provided us with preventative measures to keep the issue from reoccurring. We are extremely grateful for the help he provided. He is an excellent representative of your company standards.

“It was an emergency and Noah was very punctual in getting us the part we needed.”

We have had saxon for a few years and trying to get anyone to help is a test in patience. We hardly ever need help, but when we do, they bounce me around from department to department, can never get anyone on the phone to help, take my number down to call me back and then no one calls me back, so I have to call them back, yell at a few people to get a fire lit and then wait again for someone to call. Customer service is a joke!

Just avoid them, service is a joke. the techs just appear when they choose. Issues are not resolved. Delivery & setup was a joke. I helped the driver unload 2 units, no tech ever came out to install. Salesperson is a clueless wonder. DO NOT GIVE SAXON YOUR BUSINESS

Be very careful if you lease from this company. They increase the maintenance cost per copy after you sign the lease. You have to notify them under strict terms of the lease when it is over, otherwise it is automatically renewed at the higher cost per copy. You must return the equipment after the end of the lease if you do not renew. they are not obligated to pick it up. I will never lease with them again after my experience.

Our company has been trying to reach our rep for two weeks to add a new machine to the account and fix a scanning issue. TWO WEEKS I have called Customer Service to get the rep to return a call. I asked to be connected with a manager and was told they would take my information and have him call me back that day... That was last Thursday. IF ANYONE READS THIS FROM SAXON, PLEASE RESPOND SO WE CAN GET THIS ISSUE RESOLVED!!!

Dont even bother calling them. I called multiple times to set up a service appointment yet no one ever showed up. Even then I tried calling them back to set up another appointment and they said the technician would call me, but of course never did. Find someone else who is more responsive.

Working with Saxon has been a terrible experience. We have been trying to cancel our agreement for over a year and has been a nightmare. Their customer service is terrible. They only care to sell new customers and get the meter reading

Working with an agency, they were not very good and their service was extremely poor.

Garbageeeeeee. Trash

The best of my work and copy machine sales