I just want to take the time out thank the Miami Lake Jeep for assisting me with my dream car. Amazing customer service! I truly appreciate their patience and answering ALL my questions. I want to do a special thank you to Yasmany. He took exceptional service over the top. Thank you again and I’m so happy to be apart of this Jeep family.

Kaream was so much help. He gave great service and great advice on my car and maintenance. Wonderful hospitality. Service on the car was super quick as well. Definitely recommending everyone comes here because of Kaream.

Waooo super fast service

Dairon was so helpful with my jeep ! I had no idea what was wrong with my alignment + he gave me some tips on how to keep my interior nice and clean . He also gave me an oil change ! Thanks for the help

Absolutely amazing experience all around. This was my first time buying a car completely on my own, and Miami Lakes Jeep was absolutely amazing in helping me out. Shoutout to Javier, Orestes, RJ, and the entire team at Miami Lakes Jeep for taking me step by step through the entire process! I couldn’t be happier.

Thanking my Tech, Kerby. Appreciate the customer service and experience with Jeeps. Thank you and the technician for taking care of both of us. She runs great.

I recently took my Jeep in due to some trouble I was having with a cylinder and also to address a recall issue . I must say, my husband usually deals with the vehicles- but he was out of town, so I went in and was so happy to meet Jonathan B., the Service Manager who helped me out! Not only was he kind, knowledgeable, patient and professional- but he also set me up with a rental at Enterprise and handled all those arrangements for me. He kept me informed as to the status of my insurance coverage, repair approval process and the repair time as well. I hardly ever have car trouble, but if and when I do, I want to deal ONLY with Jonathan! Thank you so much for a great experience of something that is otherwise a big pain to have to deal with!

Went to see a jeep grand Cherokee L that they showed online for $58k and the car didnt exist, the person helping us was Edgar who said we shouldve called because the website is not accurate. He proceeded to try to switch us on a limited edition (typical bait and switch tactic) we told him we wanted the Macintosh sound system and he said he had some limited edition that had it (we been looking for this vehicle and know that that sound system only comes on overland and the summit edition) we entertain him and he was not able to find one with the system but he said he had a summit to which I told him that it would be out of our price range. He said if you are leasing price doesnt matter, it all about the payment I told him he will never be able to get the same payment on a car thats almost $10k more, he proceeded to argue with me which made my wife tell me to just leave because we were wasting our time. Moral of the story watch out with this place they will try to get you in the door with fake advertising and then try ti hammer you into taking a higher payment. I recommend you look for a different Jeep dealer which theres plenty in the south Florida area.

Everybody was so kind when I came in to get my Jeep’s taillight replaced. Rolando was quick to help me out and give me all of the information I needed and Damien helped me the day prior to make sure that the taillight got repaired and everything else got fixed. Huge thank you to the miami lakes auto mall team

Excellent attention. Only dealer that could solve my trading and gave me an excellent negotiation. I recomend them and especially Mike Barcelo. He will work with you to get a great deal.

Love the attention, they were pretty fast. The assistant service manager Steven Brundidge was the one that took the case of my car and he was so helpful and kind. The car is working like a brand new car and they are pretty honest with what they do and what they charge you.

Hello,I went to this dealer about a month ago to resolve the Transmission issue with my car. Every time i go to service, im told come next week. First time, i was told due to Staff shortage, then the tech for transmission was not there that day. Today i had it! I was told there was not enough parking to keep my car there, i should return next week. What a joke going there 3 times and always told some odd excuse. Service department is a joke at this location. They don’t want to do appointments, no loaners, no service. Just drive till the brand new car breaks down.

I hate to leave reviews but I will do it this time since I arrived to the dealer today to return my Jeep due to a terrible service we had with one of the finance guys. I will not say his name BUT, Mr. JULIO BARDINA, Fin Director, handle the situation professionally and in a way that We felt very satisfied making us change our minds.Thanks again to Mr. Julio Bardina

We wanted to lease a car there, and they gave us the most unprofessional sales person ever. The person made even fun about us and our price range talking disrespect full. He made us stay there for over 1h not offering any valid solution or suggestion. Worst place ever

Highly recommend bringing your jeep to them, great service. Rolando was awesome with us, definitely bring my jeep back to him. Thank you guys.

Gregory Mirabal has been the advisor that has helped me here at the dealer since I purchased my Chrysler 200. He is a real asset to this location. He is kind, very knowledgeable and very respectful person. It is always a a pleasure dealing with Gregory.

Great experience! Mike M did a great job trying to find all of the things we needed in order to get my dream car. Thanks to him I got my dream car :) And Janiel made the financing process super easy and fast. These two men really made the experience awesome.

Necessary place for parts and services but is not a god place

Alex was great, he got in and out quick

Excellent Service, super fast and great. Thank you Chris for your help!

Worst service every time, you try to call for the service no one get your call, the voice mail is always full, got my car the day before just for an oil change, no one pick up the phones to give you the status of your car.Sales department try everything to sell you a car, but on the service time its just a nightmare.

HORRIBLE Service. I leased a Jeep for 3 years and the entire time the service was absolutely horrible. I would recommend going to the Jeep in Pines or Sawgrass to avoid the horrible/terrible service and save the aggravation and headaches of dealing with this dealership.

I traded my Gladiator Overland white for a Gladiator Mojave Crystal Granite, on Monday June 14 2021, I was assisted by the General Manager Ruben Guinovart, Great Service from the Jeep Dealership

Carlos Garcia and Sergio Sordo are the best.

Everytime i go there. I feel welcome. I get help With no delay. I can open the doors on the show models, sit in them. Nobody panics. Its the only dealership i go to now. Check it out.

Recently purchased a Jeep Mojave on June 2021 and was impressed with the service and helpfulness of Mike Barcelo.He is the guy to see when buy a vehicle no matter what beand!Mike went far beyond his normal scope to find me and my wife the right Jeep and fought to the end to get us the best finance deal as well.I will always recommend Mike Barcelo to everyone I know, does not matter if you buying a Jeep, Chevrolet, Mitsubishi, Kia, Dodge, Ram Chrysler.Mike is you advocate for the best deal and will help you to the end as if you were family .

Andrew Allen and Carlos were great and fantastic! We walked out of there with a brand new 2020 Jeep! The service was great from start to finish.

I purchased my new Jeep at Miami Lakes Jeep dealer and i had great experience. Mike B is a great sales person and fully understood what we were looking for.

I just got a brand new RUBICON 4xe in miami lakes .... this is the second JEEP in my house at this time. Love the car and the electric system, but today I had a problem with the electrical system . Got the car early to MIAMI LAKES JEEP, the line was long, but BISMARK TALAVERA. In service, and CHRIS in sales, did the imposible for me to be able to wait for the Jeep ... to see what was wrong. Also a mechanic JOSE was great with service. In less than an hour the car was ready, it was just something with the door ( nothing major) they even changed my carpet covers with the plastic ones, and CHRIS even charged my EV with electricity . Thank you guys .. 100% recommending MIAMI LAKES AUTOMALL JEEP

Amazing experience. Everything was very professional and great customer services by Carlos (salesman) and Carlos (finance).

First time customer at this location. I have to say this was one of the best car shopping experiences Ive had everybody was super nice. The salesman that helped me Marty Pollock was very patient and not pushy at all.I was in a pretty bad position with the lease and the manager Reuben really went out of his way to help me out. Great guy and he seems very genuine, not something you see very often from a car dealership.I definitely recommend this place!

Johnathan B is very nice and he communicate well. Very helpful.

Thanks to Luis Massa for making my experience flawless. He was very professional and helped me get the best deal possible! Ask for Luis if yo want the best deals in Florida! Thanks again

Thanks Rene Diego for the great service I had an awesome experience at Miami lakes jeep

Steven Brundidge super nice make me feel like I was a friend instead of a customer took care of my car problem super fast!!! And funny great customer service best all around!!!!!!!!

DISHONEST DEALER. Don’t bother having a transaction with them. We were interested in a second handed car that is posted at $12k. The manager promised to lower the price further but swallowed his own words right when we are about to sign contract. A couple days later they lowered the price to $11k. We got back and now the dealer charged us a ridiculous markup of $6k for non-sense fees (“add on package/ $3k dealer fee/ blah blah). To the dealer - you will lose a ton of business if you keep treating your customers like fools.

I bought a brand new jeep compass from another dealer. it had a factory defect where they did not place a hose in the moon roof causing severe water leakage in my car. The car is only 3 months old.The service dept was a horrible experience. There water leak specialist supposedly fixed my leak. I was never informed that it was fixed or what it had. I was never kept updated with the repair. when I arrived my car was parked outside on the side and the key was left with some staff member having nothing to do with parts dept. My rug has mold in it and they personnel told me they can not fix it and I had to take it to my original dealership. They informed me maybe i could just lay some paper down to soak the leak. When I went to my original dealership they told me Miami lakes was wrong and they should of fixed any consequential damage caused by the leak.The staff member Kerby provided no customer service at all and never returned calls I made afterwards to attempt to inquire what exactly was done with my car. When I did interact with he seemed upset I even had questions. If I treated people the way he and this dealership treated me at my job I would be immediately terminated.Take my advise stay away from Jeep / Chrysler manufacturers. Also stay away from this and Pembroke pines dealership because they will be great when you are buying a car but will have no assistance available if anything ever happens to your car.

I had a great experience leasing by new 2020 Jeep Grand Cherokee. Richard Hernandez and Gian Gonzalez were extremely helpful in fulfilling all my needs and concerns. They were able to find me some thing with in my budget. Gian is even mailing me my sunpass that I accidentally forgot in my old car. I highly recommend going to Miami Lakes Jeep and asking for Richard and Gian. Love my new car!

I have been calling on and off since 8/21 to get a estimate for a mother mount repair and replacement part and I have yet to hear from anyone I have left messages and nothing so unprofessional.. I have called at different times out the day even decided to call as soon. As they open and nothing

I purchased my Jeep Wrangler on 6/12/20 from Miami Lakes Auto Mall. I had a great experience initially with the sales department and Richard Hernandez. However its August and I still have not received my permanent out of state tags. My temporary tags expired since the middle of July. I have called at least a dozen times to the title clerk Teresa and the title Manager Lourdes. Lourdes has never returned my call. I finally spoke to Teresa over 1 week ago about the tags. It appears that the third party vendor that they utilize did not submit the registration to Maryland tags and title. She said that she would expedite another temporary tag and 1 week later I still have not received it. I continue to call and leave messages for Teresa and the manager. No response. I am extremely disappointed with the level of service and response after the vehicle is purchased. This situation has become a nightmare to me because I cannot drive my new vehicle because of expired tags.

Luis Casanueva and Sergio the finance manager are the best! Courteous and professional. Really deserve 10 stars!

Miami lakes Automall cdjr is the best dealer to buy a new or used vehicle!! Great customer service go see Rene for an amazing deal on your new car

This dealer lacks any form of decency. Sales is amazing, but customer service and service advisors are the worst of the worst. They don’t answer calls whatsoever to the point where the receptionist that transfers you to them says “we know how they can get with picking up phones”. Not only that but they do not care about you walking away with your problem resolved. I’ve had an issue with my car where they’ve tried to get me to do everything except change the part that is have the issue.

Juan Acevedo was extremely helpful and made sure i drove out with the car that fit my lifestyle. Made sure I gave my test drive so that I would really like the car before we did anything. The whole process was smooth and offered me various options. Really grateful for Juan A. Pay him a visit!

If you come to this dealer ask for James!!!He moved mountains and got me my dream car for the price i needed. Never felt pressured to make any decision.

Can’t recommend it enough. Jenifer, Orestes, Yasmany, Ruben and everyone there were extremely attentive and helped me get a great deal on a Wrangler. One of the best dealership experiences I’ve had.

I highly recommend the service department at Miami Lakes Jeep as I had an exceptional service experience from Steven Brundidge. He made sure to maintain the highest level of communication andhad my Jeep ready assoon as possible.

Always professional and helpful 👌

Awesome! Will buy all our Jeeps in the future at Miami Lakes!

Let me start by saying thanks to everyone involved in todays awesome DEAL! First to Luis Casanueva thank you for your help and hustle. You were awesome with me and my wife during the purchase. To Ruben Guinovart thank you so much for your knowledge, patience and putting this complicated deal together, your the man. Tameika Crawford thank you as well for your Assistance and also the finance manager that i cant remember his name but was fantastic and explained everything with the financing kudos to him. To everyone associated in the deal, thank you so much! The new Ram Truck is awesome! Great Dealership and employees. Makes a winning team. Many Blessings .

Great experience. Thank you Juan Acevedo for being so helpful and knowledgeable. You went above and beyond to make sure I went home with the perfect car. Thank you for your hard work!

I purchased my new Jeep at Miami Lakes Jeep dealer and i had great experience with the service team and the sales person Orestes that did a great job. Thank again Orestes

I’ve been to Miami Lakes Jeep twice for service on my Jeep Grand Cherokee. Both times I’ve been there I have been treated exceptionally well and they have respected my time. It’s hard to find a service department that respects their customers and go out of their way to make sure the customer leaves happy...but this is it! Highly recommend you bring your Jeep to Miami Lakes when looking for service. Everyone was extremely pleasant to deal with but Gregory and Johnathan the service managers are top notch!

Horrible Service department customer service. Got a Happy Anniversary flyer in the mail for my 1st year of owning a jeep offering a free oil change. I called and the service department said to bring it in. Once I was there they said it did not apply to my 2019 jeep Cherokee. I bought the car there they mail me an offer and then dont honor the flyer/advertisement. Shameful :( I called another dealership and they are going to honor the offer that Miami lakes jeep sent & wont honor.

I had a great experience when buying my new grand Cherokee, my sales man was a younger man named James. He couldn’t have done a better job, he was honest and sincere and made it the best experience I have had yet when working with a dealership! He knew the information in an out on the vehicle and made it a speedy and easy process! I

DO NOT SHOP HEAR! This location is all about bait and switch. We drove one hour to purchase a car cash from the Jeep department. Spoke to various people before getting there to know if we were wasting our trip. We get there and there were two problems.1. No mask wearing by the sales person and the sales manager!!!!2. Bait and switch. They were advertising a Jeep Cherokee for a price of 17,700 and when they came with the price it was 26,000 because we didnt qualify for the incentives and we werent financing. They lure you in with the low price up front and when you are there they hit you with the real price.SHAME ON THEM!! They were rude and did not care to hear us out about how wrong this was.BY THE WAY!! ITS NOT SAFE THERE!! THEY DOD NOT WEAR THE MASK AND WERE TRYING TO HANDLE OUR OHONE TO SHOW US SOMETHING ON THEIR ADD. THIS WILL NOT STOP HERE. I WILL LET EVERYONE KNOW NOT TO SHOP HERE.

Jeep Life place!

Purchased my Jeep Cherokee from Gabriel at Miami Lakes Automall and I loved the experience. Gabriel was very professional and time efficient. Made it easy to make a deal. Will recommend friends and family in future.

Still waiting for someone to let me know where I have to take my jeep to perform a factory recall since this dealership can’t perform the recallWell I guess they don’t care about their customers-0

I had a good experience when I was looking for a car then my mom and sister and the sales man point out the Hyundai and asked me was I feeling it at first I said no but after I test drove it i knew right there that was the car for me my sales man was a cool young dude named Gabriel nice guy very professional he had excellent service and he was quick with it to him and his team was very helpful and fast enough to get me riding with my 2018 Hyundai also in time for work so yeah man I give special thanks to you guys once again it was great meeting you

Purchased my beautiful Jeep at Miami lakes auto mall and my experience was great. Got a great deal and the Salesman Rene was amazing. Everyone was very polite and helpful, highly recommend !!

Very very bad customer service. Walked out of the place, they dont care about their customers...

Amazing facilities and great customer service from all departments. Thank you Roberto Matos for also making my experience so much better. Will refer more people to you guys.

I had a great experience today with Rene he helped me get a good deal on a great car. Thanks to everyone in miami lakes Jeep!!

Bought my car had no issues, good sales. Service have me issues with my oil change. Won’t be coming here again

Last Saturday we had an amazing experience when we bought our 2nd jeep at Miami Lakes Jeep dealership. From the first call with Jennifer Hernandez and to the actual day of purchase with Mr. Elizer Neptune. They were both very professional and very responsible with every detail of the purchase. They both went out of their way to make us feel comfortable with our decision. Definitely, will recommend and will come back because of this experience! 5 star service! Thanks! Luis and Chastity

My Sales Manager, Jesus Alberto was fantastic! We arrived near closing time at the dealer and he had patience with us to help us find our perfect vehicle match. His demeanor is incredible; exactly how a Sales Manager should be. Ive had bad experiences in my past, but I will recommend everyone I know to Miami Lakes Auto Mall, thanks to Jesus.Thank you for being a professional and helping us with our new car purchase.

Our salesman Chris Garcia was excellent! What we really appreciated was his honesty and integrity when first communicating with him via email and the telephone. We discussed at length what were looking for in a vehicle and he provided us with information including price. He subsequently found us the exact vehicle we were interested in and we scheduled a test drive. When we test drove the vehicle, he took the time to explain and show us how to use all the features. Following our test drive was the most important thing that Chris did....he told us the price we would be paying and it was EXACTLY what we had discussed with him in our emails and telephone calls. There was no hidden costs or other surprises, which really showed us his integrity. We highly recommend him for anybody looking for a vehicle.

Finally after two months of searching I found my dream truck! Thomas McKenzie is an awesome sells Rep. I never once felt like I was being taken advantage of. After all the dealerships I went to I found Thomas, who was polite, sweet and very patient with me. Jose from the finance department was also very kind. Thank you very much to both of you. My kids and I now have a dependable vehicle that I LOVE! God bless both of you! If your looking for a used or pre-owned vehicle ask for Thomas!

Horrible service. Just went there to clear some question and change my car in 2 weeks, they said that is not worth spend time taking about it right now once I’m not getting the car now! Besides that it was in the most rude way it can be said! Of course I’m not getting my car in there and do not recommend to anybody! If they treat you like that before get the car, think how it is gonna be once they get you money.

I had a great experience at Miami lakes Automall in the Jeep dealership. Rene got me a beautiful new car and the finance manager David also helped in a huge way... thank you guys

First of all I want to mention that I’ve been leasing cars since I was 16 years of age I am now 33 and in all those years I have never been able to work such a flawlessly easy and amazing deal with any dealership or sales man. This dealership will go above and beyond their call of duty to make sure their customers leave satisfied and happy with the car of their dreams. But an amazing deal can never be accomplished without and amazing salesman to make sure it happens. Guys if you really want to acquire a lease or buy a car please see Eliezer Neptune !!! This guy is the man, he will make sure you get what you want. Honestly I cannot be any happier with the results of my lease. I highly recommend this dealership I promise you, you won’t leave disappointed and do yourself a favor and see my man Eliezer Neptune !! You won’t regret it!!

I purchased a 2019 Jeep this pass May. I received a call that there were two Recall issues with my Jeep and had to bring it in for service. We coordinate for an appoint on Sep14 at 10 Am. They even sent me a reminder on the Thursday prior to my appointment. I diligently had my vehicle there that morning when one of the service or maintenance employee explains to me that the parts are not in and that I need to call back to check if the parts are in before coming back. I couldn’t believe what I was just told... I said to him “this is totally unprofessional and I will write a review” he responded “Don’t use my name, Its not my fault”. I was so upset I just left and plan to go to another dealership. Obviously after reading all the past reviews what happen today is most likely not the first time and a profoundly reflection of the leadership they have in that organization... No Stars today thumbs down 👎🏾 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

***SCAM ALERT*** SCAM ALERT***SCAM ALERT***SCAM ALERT***SCAM ALERT***The Jeep dealership is a SCAM!! Yes, my review is one the MANY that you will read. Its one HUGE Bait-and-Switch sales operation, headed by their General Manager, Sales Manager, and of course the soldiers on the floor, the salespeople. They advertise vehicles on their website that DO NOT exist. They will tell you that its in stock and ready to go but when you get there you are told that the vehicle has either been involved in a fender bender in the lot or has been sold. Then of course they roll out a more expensive vehicle with minimal sales incentives.In the year 2017, there are actually dealerships that still are run like its 1995 and the old lazy ways of selling cars. The Bait-and-Switch is a scam that is used by used car dealerships, not new dealerships. Im sure many deals have gone down the toilet due to their constant need for customers to walk through the door rather than customers leaving with a car.Finally, the Jeep General Manager is a position that should just be eliminated. He was of no use and for whatever reason hates confrontation especially when his own dealership was caught with their hands in the cookie jar. He will not return phone calls so dont even bother.

The 5 stars go to the salesperson, Chris Garcia. After visiting a number of dealers, he was the only salesman we encountered that was professional, courteous and polished.As for the dealer overall, we had some bumps in our back and forth negotiations, and getting to sign all the paperwork was a long process, but in the end, we are VERY happy with the deal we obtained. They are definitely willing to work with you.

From the time my wife walked up and met Cliff Abbot to time we drive away in our new truck our experience at Miami Lakes Auto Mall was a top notch, no B.S., enjoyable experience. The sales manager was to the point and we ended up with a with a great price. Finishing up with the finance department was easy and informative. Couldnt have asked for a better process.

Great experience hope to build a great relationship. Prior I was faithful customer of Toyota and all my cars have been Toyota. But I choose a Chevy as my new car and honestly I am so happy with it. Thank you for the help

Below my testimonial for service today at Miami Lakes Auto mall ....Letter to Mr WoodI want to thank you and your team, specifically, Jose and Sam in the service department.Both gentlemen have been phenomenally helpful, caring, in support during my visit for service at the Miami Lakes Auto-mall dealership Service Department.I’m deeply grateful not only for their swift and compassionate response in rendering great service, for a repair that would have required another full day visit, potentially two days, and for their attitude in putting customer first, and as José well expressed it, “putting your self in customer’s shoes”.They were able to diagnose the problem, resulting in a confirmation of a recall that fixed the issue, which warranted the fuel injector relay replacement.Knowing that you and your team had my back allowed me to focus on the eminent storm Dorian heading East, and on my family’s needs, which is a kindness I’ll never forget.I appreciate everything you’ve done more than you’ll ever know. I will definitely recommend you to all my friends and relatives.I wrote to Mr Wood, your Manager to recognize you in your next meeting.By the way two other customers sitting next to me in the waiting area, felt exactly the same about José and Sam. And I was not surprised at all.Thank youfrom my iPhone

I bought my first car with the salesman Yasmany Franco. I was a little hesitant at first because I walked in just to take a look. Yasmany was very pleasant and most importantly he was patient in helping me find the perfect car for me. I ended up with my Jeep Compass 2019. Very happy with the numbers and the service and my new car!

I had a great experience especially when Dadeland Chrysler did not want to assist me by trying to overcharge me. Both places where good but Miami Lakes helped me find an option that worked for my family and price. Pedro helped me. Good service and pretty fast.

Bought my car here 2 years ago and been coming back since.

Great buying experience from Yasmany Franco. Made the entire process simple and comfortable. So pleased with my new Jeep!!!!

Let me start off by saying this is the first time I have actually been upset enough to take time out of my day to write a review. I made an appointment to get my car serviced here and got pointed in the direction of 4 different individuals for service because nobody seemed to want to work. Everyone was just sitting around doing absolutely nothing to help me and I was told that even with my appointment, I had to wait 2 or more hours to be serviced. They are extremely rude and unhelpful. By far the worse customer service I have EVER encountered. I left after 20 minutes of trying to find the correct person to assist me, which was of course no one....save your time and dont come to this dealer if you want decent customer service.

A great experience with Wiley! It just took FOREVER - between the paper work, financing and logistics of it all. You need to go in with patience, but I knew what I wanted and Wiley found it on the lot for me! He even took me to a couple others to verify my orange Renegade was what I wanted. I would definitely recommend working with him! Just bring a snack!

We just had a great experience at Miami Lakes Auto Mall. The sales person, Reinier was great and took the time to answer all of our questions. He wasnt pushy, he knew what he was talking about and worked with us to achieve a deal we were happy with.The whole experience was smooth, and we are now very happy customers. I would recommend the dealership and the sales person to any of my friends.

Hands down one of my favorite dealerships, spoke with Rene who helped me out, service was great! I would recommend to my family and friends for sure.

Great place with friendly staff - they were able to work with me on my specific car need and deliver!!! Not only that but gave me a fair deal. I will certainly refer everyone to them and eventually come back. Thank you!

It was a smooth car shopping experience at Miami lakes auto mall. Staff were very accommodating and helpful..Kudos to Bruno! Good thing that we choose to buy here.

Typical shady and deceptive tactics you expect from car salespeople and finance departments. I bought a CPO 2017 Jeep Wrangler from Miami Lakes on black Friday and when I initially inquired about the car over the phone I was told they had a holiday promo for a free TV included with any sale, which an intelligent person knows is paid for by you the customer anyway as built in margin into the deal, but I said politely ok thats nice. What a surprise, I finalized the deal and only then learned there were no more TVs left. The sales guy also didnt tell me they were missing a spare key for the Jeep I bought until after the deal was done and I was ready to leave. Finance manager lied about favorable interest rates typically only being offered by banks/lenders to new car purchases versus preowned cars and made a joke about the fact that I was taking my time reading over the paperwork before signing. The dealership also smelled like the inside of a cologne bottle. Miami, of course... I tolerated all of this to get the car I wanted.

I am en engineer and worked in the car industry for many years. Before my trip to Miami Lakes Jeep I did my homework and was informed about all the specs and prices.The salesman at Miami Lakes Jeep was very knowledgable, he knew every spec of every model. He let me drive any car I wanted to try even if he had to pick it from a tough spot. When it came to price and negotiation the people from Miami Lakes Jeep were very professional and very fair. I left feeling that I got the car I wanted for the price I wanted and without any drama in the negotiations.This was the best car buying experience I had by far!

I do not recommend buying at this dealer, because of a bad experience in the past, and this last time, I went with intentions to buy a car, and they offered me for my car only the playoff, when the Kendall Dodge gave me $ 3000 above the payoff, big difference, and also the monthly payment for a jeep compass lease offered me $ 400 or more and in kendall dodge I did the business for only $ 293 for a similar jeep compass big difference, besides the dealer staff including the sale manager was super unpleasant and rude, With bad aptitude and making fun of customers, I honestly do not recommend that dealers at all, better look for other options such as Kendall Dodge, in my personal opinion ...

Great selection, nice staff. However, often too many dealer add-ons.

Impossible to get a human being on the phone when you need assistence/service after purchasing a brandnew truck! Mr. Rosario (store manager) unreachable! Left multiple messages since I couldnt get hold of anyone. I was on hold for over 27 minutes and kept getting Mrs Maria phone Operator and she had no clue how to assist! UNSAT & UNPROFESSIONAL! VERY DISAPPOINTED!Ps: all responses I see from management starts with I am sorry... blah blah blah. Are you really sorry? Hard to believe!!!

Thank you Mr. Wiley Wright for your professionalism, knowledge and experience while facilitating the purchase of my 2016 Dodge Journey. I appreciate the time and energy you and Mr. V. Fanfar took to ensure that I was a satisfied customer. Great Job!

This dealer used to be good. Nothing but issues when I try to get my car checked.

Gregory Mirabal was amazing with assisting me with getting my truck repairs tending to in a timely manner. I brought my vehicle in on a Saturday morning for a knocking noise, that turn out to be engine trouble. By Sunday morning I was being call regarding my vehicle being ready, repairs had been completed. I was definitely nervous due to not expecting to have the truck back so soon, due warranty company needing to be contacted and work needing to be approved. But Greg, made it happen almost within a 24 hour time frame. Not to mention most warranty companies either are close on the weekend or close early. Thanks again, Mr. Mirabal, the mechanic, and Miami Lakes Dodge..... :)

Horrible!!!! Ive tried to get a hold of the service center for a quote and set up an appointment, but the 6 times Ive called in the last several days it takes the receptionist over 10 rings to answer and when asked to speak with service it just rings. Sometimes someone will pick up from another department and transfer you back to the endless ringing service department. Glad they are so busy not needing additional business, definitely not getting mine.

Great experience! They were patient with me and were able to beat a very good offer that I had received at a previous dealership. Would highly recommend checking them out!

Exceptional service! Mayra was amazing. Fred was wonderful. They were friendly, explained to me every detail of the care and answered all of my questions. I would buy another car from them in a heartbeat!!!

Service department very clean and organized. I took my Jeep for an oil change, it took them 2 hours, the car was ready when they promised. Service advisor Mical Doucet was great.