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StoneOne Marble & Granite
75 Mystic St, Methuen, MA 01844, United States
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StoneOne Marble & Granite
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Cl
Review №1

StoneOne was wonderful. Very knowledgeable and skilled. Would highly recommend. Sal was great to work with and I am so pleased with the perfection in completing marble counter and backsplash so the pattern and veining were continuous. Great attention to detail! Thank you!

Ja
Review №2

Couldnt have had a better experience working with Silvania and her team for our first home remodel (kitchen + 3 bathrooms). They were very responsive, were experts in helping me to pick out the right countertops for each room and great to work with from scheduling the template/install through the actual installation. We couldnt be more pleased with how everything turned out!

ru
Review №3

Everyone here was so helpful. their suggestions and recommendations were spot on and we love our quartz counter top and the tile they helped me pick out. first class operation.

Re
Review №4

I was slightly hesitant about Stone One because of some of the reviews I saw online. But I was referred to them, so decided to go for it. Im really glad that we did. Every part of the process was seamless. Communication was easy. We worked with Silvana to get a quote and to plan it out, Chris for coordinating templating, deposit and for scheduling installation. Dave was our installer and he did an awesome job. Our template person was great too and helped to work out all the details and answer all my questions. Everything was delivered as expected--even better because they got one large L shaped piece in without a seam. Fabrication time took only 1.5 weeks--I had heard from my cabinet person most places were running about 3 weeks. No complaints, Id recommend them to anyone and Id use them again. I love my counter tops.

F
Review №5

Great service and a professional team. Appointments for measurement and installation went well and on schedule. The installed material looks very nice and sharp. Thanks to the entire team who worked with us along the way..

Ki
Review №6

WOW! This is the Counter Top company to go with; the communication with Chris and the attention to detail from Tony and Ranadlo was beyond our expectations.Respectful, clean and pleasant, cant say enough, THE BEST!Regards;Kim Goudreault

Je
Review №7

We recently had the pleasure of dealing with Stone One Marble and Granite when we were planning our kitchen and bathroom renovations. Silvana and her team were Outstanding! Due to the expert sales assistance, including thorough explanations of their extensive inventory, we were able to choose the perfect granite, quartz, and glass backsplash tiles for our home. The installation team was Amazing - professional, experienced, trustworthy! Please do not hesitate to visit Stone One Marble and Granite. We are beyond pleased with our beautiful renovations and will definitely return in the future!

Su
Review №8

The installers just left. Couldnt have done a better job. They were so pleasant, efficient, careful and caring. They you for sending them.The countertop is absolutely beautiful. Great job overall. I would not hesitate to recommend you to anyone.

Ja
Review №9

I am a first time home buyer & did not know much about counter tops. Silvana explained to me all the different types of counter tops they can offer and even helped me design the counter top that would look best in my kitchen! They sent a team out to measure the space at my home and the granite was done a few days later! They called scheduled installation, best for my schedule and it was in my kitchen within the same week!The counter top is beautiful, the process was seamless, & the employees were so easy to work with! Can’t wait to work with this company again. Would definitely recommend using them!

Mi
Review №10

We worked with Silvana for counters and the island on our new kitchen. She helped us select a beautiful in- stock quartz they had at a great price. I was surprised at how easy they made the whole process. Design, details, scheduling. Installation went quick and perfect. Very impressed. Looks great.

Ra
Review №11

We spoke with Silvana during the summer regarding countertop and backsplash for our kitchen renovation. She was incredible responsive and offered ideas when we were looking for help. While we ultimately did not go with StoneOne due to our general contractor having a partnership with another fabricator, I would recommend StoneOne based on my experience!

Ev
Review №12

Silvana made this experience super easy and fast! Overall I’d definitely recommend this company 5/5 stars. Even the measuring and install was quick and exactly the way I wanted.

Ma
Review №13

They are AMAZING! I am a first time home buyer and their team made it a breeze to get new countertops and gave me the BEST price! I will recommend to everyone! Great job! Thank you!!!!

Mi
Review №14

Silvana was amazing and gave us a great price. We were very picky and even changed the slab during the tape out. They were very accommodating and install was perfect. Highly recommend.

Ed
Review №15

The best stuff in the business

Ch
Review №16

Words cannot convey how pleased I amWith my experience at Stone one. I was lucky enough to work with Silvana and she guided me in the perfect direction. Her expertise, knowledge and design style are right on target. From consultation to installation Stone One has been amazing. I would absolutely use them again and recommend them to anyone. They are professionals that get the job done on timeAnd on budget.

Re
Review №17

After looking for counters we came across stone one. From the moment we greeted by Silvana & her staff to the follow up call by Chris after install the service was exemplary! Being new home owners we had lots of questions and were nervous and excited. We got our quote quickly,scheduled our template,layout and install appointments. The best part is they have a large selection & do it all at their one location. Each appointment had a reminder and everyone was great! If you are doing a make over with quartz or granite look no further!

Ch
Review №18

Kristen is amazing. She is very on top of everything and makes sure you are taking care of. She has been nothing but amazing to work with. She makes sure you are 100% happy with what you get. Calls you back ASAP. Answers all your question. She really was great to work with. I will always go back to Stone one because of her.

Lu
Review №19

Horrible customer service. I tried to see if they have similar material that I’m looking for and they didn’t give me a chance to show them what I’m looking for. I can’t believe how people want to have a business but they even look into your eyes to talk, they even accept to see what I’m looking for.Terrible company.I feel bad for you guys Stoneone.

Sc
Review №20

Nice people, but did not have a good experience. After doing a new kitchen (quartz) and 3 bathrooms (granite), you would have thought wed get good treatment.The kitchen went great, but they put the holes for the faucets in a bad place causing significant rework for the plumbers. When brought to their attention they just sloughed it off.A month ago, one of the ceramic sinks they mounted to the granite in the bathroom just cracked near the drain. It cost me $ 500.00 to have my contractor remove and replace the sink. No offer of warranty coverage on the ceramic sink, and to make matters worse, they applied some form of epoxy adhesive which took my contractor FOREVER to get it to separate, and he almost had to replace both sink and granite top as he had to CUT THE SINK OFF the granite. The final point, was when I went to Stone One for the replacement sink (thinking it would be an exact drop-in) and they sold me a different size. And it had large scratches in it. I called to get some minor compensation (the sink was only $80.oo, but the contractor bill was $ 500.00), and they never returned my calls.Will not go there again. Independent Granite in Merrimack NH is much better and less expensive.

Ma
Review №21

Stoneone has a wonderful selection of granite and a wide range of stone works to make your outdoor space beautiful. They strive to provide the best service and pricing. I have been very pleased with the kitchen I visited and with the granite samples that I saw.Mary Judd

Ja
Review №22

We had our kitchen countertops done by stone one. They did an exceptional job and their service was fast courteous and very helpful. Silvana and her staff walked us through the entire project and assisted with design issues. Installation was excellent, her staff spent a long time making sure the template was accurate and brought out the best aspects of the stone slab. Price was excellent. I highly recommend them for any project. We’ll be using them for a bathroom soon.

Jo
Review №23

Although our job was not large Stone One treated us very well. They were very patient with all the regulations that our condo required. The counter was cut perfect and looks great.

An
Review №24

StoneOne was great to work with. I have worked with them to do the granite in my kitchen. I also worked with them for tile for my fireplace surround and bathrooms. They were very helpful from selection to install!

So
Review №25

I didnt buy anything from this store yet I just checked the prices. Very professional guy works here. I liked all his advices and solutions

Vi
Review №26

Terrible experience. They take way too long to finish the job and never give specific dates for installation and completion, which makes it very difficult to manage projects as a general contractor. Many other (better) companies to work with in the area.

Ke
Review №27

If I can give no stars, I would.I walk in the building and the guy ( not sure if it was the owner or what he was) but he says “can I help you with something?”I tell him I was looking for granite countertops for a bar I’m having built and asked if he can show me some samples and get prices.The guy then says “ well I have nothing I can show you but send me the measurements and I can email you pictures”. Mind you, there are samples of all materials throughout the whole building!!!The guy did not even get up from his chair, shake my hand or anything. He looked at me like I was an inconvenience to him.He was very unprofessional. Not sure if it was because I was a female and look really young.Who knows, but they just lost my business and yes I will give a bad review.Very very poor Customer Service!

An
Review №28

I purchased granite for my countertops in my kitchen from Stone One and was initially pleased with the service I received. There seemed to be some miscommunication with pricing throughout the process which annoyed me but I let it go. We purchased a sink and a faucet through Stone One on their recommendation and within two months of installation the faucet was leaking ALL over my counters (pools of water). When I called to complain Stone One took no responsibility and instead told me to call the manufacturer of the faucet to deal with a warranty which will cost us more money to have new faucet installed (Stone One said they would not install the new one). To say the least I am not happy at all with the amount of money we paid (A LOT!) and received very little customer service in return. I would not recommend Stone One to anyone based soley on their customer service.

Ti
Review №29

They really work with you and find the way to satisfy youre needs,

Co
Review №30

My experience with Stone One, and Tabetha specifically, was very, very good. Tabetha was great to deal with up front, and really worked with us to get us a product we loved at a price that we could be comfortable with. She was super responsive and very easy to work with.We had a last minute issue and question on billing, which ultimately was my mistake. I had overlooked something in error. Tabetha went above and beyond to resolve this for me. She far exceeded my expectations and because of this I would recommend anyone to go work with them - because I truly value the understanding and personal touch that Tabetha brings to the table. She is a true asset to their business.Also - our counter tops came out beautiful and we LOVE them!

bi
Review №31

Dropped plans off last week, still waiting for estimate. Moving on to other granite companies

Th
Review №32

Not happy with the service and how many people were involved in the whole process.

Information
17 Photos
32 Comments
4.1 Rating
  • Address:75 Mystic St, Methuen, MA 01844, United States
  • Site:http://stoneonecorp.com/
  • Phone:+1 978-681-7664
Categories
  • Countertop store
  • Granite supplier
  • Kitchen supply store
  • Manufacturer
  • Marble contractor
  • Stone supplier
  • Tile store
Working hours
  • Monday:9AM–3PM
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
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