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Town East Ford
18411 Lyndon B Johnson Fwy, Mesquite, TX 75150, United States
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Town East Ford
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Ma
Review №1

I ordered and took delivery of my 2021 Ford Bronco from Ranger Oppert. Ranger has great communication skills and will go the extra mile to help you leave the dealership happy. I would recommend Ranger for your new vehicle purchase! One of the best car salesmen I have had the pleasure of dealing with. The experience felt like buying a car from a friend. Thank you Ranger!

pa
Review №2

Bought my fusion last year from Ranger, as a first time car buyer my experience was virtually stress-free, and quick! I was in a small accident a couple weeks later, the collision center took excellent care of me! Everyone kept my nerves at ease throughout the process. My car was fixed within a week. Went in today to get some maintenance, a little longer of a wait than expected but Nick L. was so kind & turned the entire experience around for me. Great employees all around, great service!

Jo
Review №3

Thanks to the cars sales man Alex Jimenez I was able to purchase my new mustang 2021 gt with no problems. The guys here at the dealership are nice and really helpful thanks town east ford looking forward to doing business aging soon.

Do
Review №4

In April of 2021 I purchased a beautiful 2019 GMC Sierra SLT with 31000 miles that still had the original factory warranty. After some minor issues, I went to the sales manager Daniel Guzman who resolved all my issues immediately. As a disabled combat veteran, I found it refreshing to find someone who was honest and took care of their customers. Daniel stood by his word as a manager and the product and the Company he sold for. Thank you Daniel Guzman.

Bj
Review №5

I am very satisfied with the 2019 Mustang GT Premium I bought from Town East Ford. I have to give a massive thank you to Alexander Burns for the best service I have experienced from a salesman. He was very humble, knowledgeable and helpful in the process. The thing with him I appreciated the most was his honesty. I think other salesmen can learn from his approach to customers. He made my buying experience worth it.

Jo
Review №6

Ordered my 2021 First Edition Bronco from Scott Miller and Ranger Oppert at Town East Ford. They made this process easy. We had alot of bumps and bruises with Ford during this whole 15 month long Bronco process, but these guys were always there with ANSWERS and positive responses. This truck took alot of their time and effort to get delivered, and they always kept me well aware of the problems Ford was having. When I showed up to finally take delivery of this amazing vehicle, I walked in, and paid MSRP, and not a single dollar more. The market is hot on these, and these guys could have played alot of games. Im grateful for a straightforward deal, and look forward to many more. Thanks again Scott Miller, Ranger Oppert and the whole Town East Ford team!

No
Review №7

I had the best experience at Town East Ford in Mesquite, TX. My sales person Patricia Breakfield was an absolute delight to work with. She was super helpful throughout the process, answered all my questions and presented options when available. The entire staff was great and very friendly. I will definitely recommend Patricia B and this dealership to all my friends and family.

Da
Review №8

I had the best experience possible at Town East Ford in Mesquite thanks to their wonderful salesman Raul Cruz and all the helpful staff who assisted my wife and I in finding a great new vehicle. I’ve never met a car salesman who actually new as much about the vehicle he was selling than Raul did. I left the dealership not only happy with my purchase but confident that I was educated on my new F-150 thanks to Raul. This was our second time choosing Town East Ford to shop at for our vehicles and won’t be our last!

Ch
Review №9

I wanna give a huge thanks to Adrian at town easy Ford for making it happen so I could get good looking Chevy ss I recommend getting him as a salesman if you’re ever doing business at town east ford he’s a cool dude and great salesman man great thanks to him 💪🏻

Ki
Review №10

Was all big talk till it came to the numbers. Wanted to charge over sticker and low ball me on trade in. Online price was not near what they were trying to make us pay.

Na
Review №11

Knowledgable staff and personal attention from start to finish. I would personally recommend purchasing your next vehicle from Town East Ford. Alex Jimenez was a great salesman and helped me find my new truck, I will definitely come back when I need another car and send my friends and family to see Alex when they need a car. I give the entire staff 5 stars!!! I love Town East Ford. My King Ranch Expedition is a great truck and I love it!!! Keep up the great work guys!!!

Da
Review №12

Found an f250 for sale on the web site. I contacted them and talked to a salesman named Dallas. He was very helpful in making the deal. Quick to return my calls and answer any questions I had. I made the trip to the dealership from the 4.5hrs away that I live and purchased the truck hassle free. Will be recommending Town East Ford to anyone looking for a nice new or used vehicle. The sales manager was also very friendly and helpful. Thanks again!

Zu
Review №13

Jesus helped me find the perfect vehicle for me and my kids! He was very very professional, very detailed about the vehicle which I loved! He made the process very simple and easy for me! If you need someone that’s knows exactly what they’re doing and exactly to the point especially with budget, he is your guy TO GO TO!!! Definitely recommending him to my friends and family (I took a few of his cards for the same reason). Town East Ford is definitely lucky to have him!!THANK YOU JESUS FOR EVERYTHING!!!

Bi
Review №14

Bought a 73k truck that had not been ran thru service or detailed on a Friday. Came Monday evening to pick it up and the detail job was horrible and windshield had not been replaced. I was told ashley from customer service would contact me to set up a date to have it replaced. A scratch repaired, and detailed. 15 phone calls and several emails I still never heard from ashley. Body service dept called 6 weeks later saying I could bring it in but I’m not getting a loaner vehicle. I set it up to be dropped off on a Friday morning, I was very adamant I was going out of town and would as to pick up on my way back from the airport Monday evening to go to work. I was told no problem. When I arrived I was told they would not have the decal for repair until the next day, the windshield guy just showed up and it had not been detailed, tags were not put on it and def was not filled. (Stuff that was supposed to be done when I bought it.) still no loaner vehicle. As a small business owner, not working last night cost a couple $k. Finally met ashley and she said it would be done in 30 minutes. But for a detail that would take a few hours and would not be ready until the morning. Already fuming I said just get it right so I don’t have to come back. I love 45 minutes away. Showed up at 2pm to give them extra time. Still not detailed, still no tags on it, still no def fluid. I don’t think I could have been any more clear any time I talked to them. For spending over 72k you would think customer service would be better!

Je
Review №15

Farley is one of the best Salesman in the world. He really works with the customer to satisfy the customer and he has a tone of patience. I would recommend him to anyone who is in the market who is looking to buy a new car or truck. Anuj in financing is a wonderful guy also who has patience and really works hard at closing the sale and satisfying the customer. Matt in the business office is also a wonderful person who works with customers and understands everyones situations. Town East Ford is a great place if your looking for a new or used vehicle. My purchase experience with Town East Ford went well and I definitely will buy my next vehicle from Town East Ford.

le
Review №16

Good place to do things that you like like if this is a bounce house one yeah or if this is hard I dont remember because yeah I just been running around today

Ce
Review №17

My service experience was STELLAR 5 STARS. My service expert was Crista, she took care of me, she took care of my truck. And thats my go to person anytime I come. Her customer service is great and well as she keeps you up to date of whats going on with your vehicle whether your in the waiting room or at home waiting by the phone. THANKS Crista much love for the grrrreat job your doing at Town East Ford service.

Ky
Review №18

As a first time buyer, I had an excellent experience. Junior was super patient and helpful with getting me into a vehicle that I wanted. I never once felt strong-armed or rushed into settling with a vehicle or accepting terms that were outside my comfort zone; I felt my needs came first the entire time. Super happy with my purchase and hope anyone looking to purchase a vehicle give this dealership a visit!

As
Review №19

Walked in thinking I would just look around and walked out with an amazing vehicle thanks to Adrian. He was very attentive and his first question was all about what I wanted. Which I was very appreciative of. I told him everything I wanted and what I could do payment wise and he made it happen. Thanks Adrian for everything : )

Ke
Review №20

My husband and I had a fantastic experience at Town East Ford purchasing our new vehicle. We easily located the car online and received immediate feedback after our inquiry from Juan. Once we arrived, Terrance was the best car salesman I’ve ever dealt with. He made the entire process easy and fun! Once we decided we were sold on the vehicle our manager, Mike, was a fair negotiator and got a us a great price on the car! And then wrapping things up super quick and effortlessly on the finance side was Brandon. All of these guys were great! We drove 3 hours to buy from this dealership and it was well worth our time! Thanks Town East Ford for doing business with us.

Wi
Review №21

Marcus Sutton worked hard and the follow up and follow through is something that made the dealHe went the extra mile to make sure I had the details before the long drive to get there. I will gladly make the trip in the future.Got a great deal on my New Mach 1Thanks againThe entire staff was great to work with.

Ni
Review №22

I came in looking for a new Ford pick up. I’ve never been more impressed with a salesperson in my life. A young man named Raymond monks was the most helpful and knowledgeable person I spoke with there. I normally don’t write reviews but I’ll tell you. I’ll be recommending my partners to move our business with him.Highly suggest you request the young man to help you around there.

Sc
Review №23

From start to finish this was a five star experience.Town East Ford is a top notch dealership and Kurt Jones has created a culture of no nonsense efficiency that is customer centered, friendly and results oriented. Ranger Oppert was particularly great. I found him to be very straightforward, honest, knowledgeable and incredibly efficient. I completed this transaction remotely and Ranger would typically pick up my phone calls on the first ring. If he was on the other line he texted immediately and called me as soon as he hung up. Whatever I needed was done within moments of our conversation. Really strong customer service and the type of person that “gets things done.” Through the whole process I did not feel any pressure and I felt like I had a partner helping to meet my needs. Now I have the car of my dreams. A++ all the way!

St
Review №24

Worst experience I hv ever had at a dealer. Finance gentlemen came to me and we settled on a price. Ran my credit and my husband and I had decided to put a decent down payment down. We qualified for 0% for 36, 1.9 for 48, or 2.9 for 60. After I told them the way we wanted to go and AFTER they ran my credit my sales guy came and said they ( the General Manger at Town East Ford) could not/ would not do the deal. Which was only $700 less than we made deal on BEFORE they ran my credit. Are you serious?!! They came back with this AFTER they ran my credit, and good credit at that! I hv never had that kind of terrible service. It boils down to pure principal, it is not about the money, but dang, what about wanting a repeat customer or perhaps a referral in the future, I would think that is worth more than $700. I would recommend going to ANY other Ford deal but Town East. Probably a smaller dealership that does not play games!! This dealer does not care the customer, they just want the most money they can squeeze out of you! Just be aware before you shop here, there are so many more dealers and other vehicles out there.A few days later I went to Ford Dealer in Wills Point who went out of there way to get me that same car with same deal and I would highly recommend that dealership. I think it is about 20 minutes from Town East.

jo
Review №25

Recently bought my truck here at Town East Ford, Melvin Martinez was very helpful quick and clear communication, good dealIf you come to Town East Ford look for him

Pa
Review №26

There financing dept very insultingFor sure need to learn how to communicate and treat customers instead of interrogating them

Jo
Review №27

Bought a used car. They sold it with a hole in one of the tires. Ac went out 2 weeks later. 4 wheel drive doesn’t work. No reverse lights. And they told me everything was fine. I should of known when they only let me test drive it one mile. Find a different place I wish I would have.

Gl
Review №28

Hard to get ahold of my salesman. After leaving a good review.

Mi
Review №29

Very friendly yet professional staff.My husband and I enjoyed talking with Dallas who was a knowledgeable and friendly sales.We appreciated that Craig, a business manager got our paperwork done so quickly.

Ka
Review №30

My husband bought a truck from them. They were ready to make a deal. Walked in, told them what we wanted and they made it happen on OUR terms!! Mr. Black is the man!Thank y’all so much!

Ca
Review №31

I would like to THANK our salesman Melvin Martinez. We purchased our 2017 F350 with no problems. Everyone was nice and very helpful. Their customer service skills were incredible. Thank You Town East Ford for a great experience.

Ro
Review №32

You have to accept that a car dealership is not your friend. Like a Vegas casino they have one true goal in mind: To separate you from your hard earned money. This is EVERY dealership not just Town East Ford.That shared, they dont use the excessively aggressive sales tactics but bear in mind, their goal is to get you to spend money you would rather keep.All this shared, they are very nice and professional. And I am likely to return for a Mach I in the near future.

Vi
Review №33

Went in to purchase a vehicle. Talked to salesman’s and signed on the vehicle. Again the vehicle was “sold” to me. The vehicle stayed so that they could do maintenance and cleaned. Was told I could pick up in about a day or two. The next day after purchased I received a call from the salesman that there was a “big problem” the vehicle had been sold to someone else. After, I had signed paperwork and “purchased” the truck.They tried to talk me into buying another vehicle, one of the vehicles offered was a lifted truck with many issues.All I wanted was my deposit and never purchasing from them.

Sh
Review №34

If youre looking for a fantastic experience in the Dallas area look up Junior. Top notch service. Top notch experience and top notch salesman! Somebody put this man in management so he can pass these skills on to the future generation of sales.

SE
Review №35

Dallas at Town East was amazing. Politely helped with all my concerns. Went beyond expectations for me while purchasing my new vehicle. This is the place to buy. I trust in ford since day one. Thank you Dallas for everything.

er
Review №36

Melvin Martinez was an amazing salesman! From beginning to end he was by our side. He made sure we were getting the best deal for our buck. I walked out with an amazing 2021 F250! Thank you Melvin.

To
Review №37

Mike and Craig were very helpful in helping me and my husband get my first car. Everything was explained very well and all of our questions were answered. I was nervous that I was only shown one car, but it was the right one that checked all the boxes for me and my family! Thank you!

Ra
Review №38

Bought a used truck. Best experience ever! Ask for Junior (Ray Monk, Jr.)- great no-hassle sales guy!!! Thanks, brother...

Jo
Review №39

Marc Sutton was very responsive and accommodating. I thoroughly enjoyed my test drive which played a big part in my purchase. Highly recommend.

Je
Review №40

Came in to look at a couple trucks to decide what I wanted, got greeted by Wes who explained an order process and placed my order. Boris was helpful when explaining my options with financing and warranties. This was the easiest car purchase I made. No headache and dread to get the deal done.

Fe
Review №41

I was lucky to get Ray as my salesman. He helped me in every way possible to find a vehicle suited best for my 4 kids and I. I am thankful for him and his ability to connect with his customers. Keep up the good work!

St
Review №42

Thanks to our sales consultant Adrian Trevino we were able drive away with a beautiful 2019 Ford Escape with all of the perks. Our experience was smooth and quick. Thanks Adrian! This makes 3 cars we’ve gotten through Town East Ford !!

al
Review №43

Super awesome people, definitely recommend coming here.

Al
Review №44

My visit to Mesquite Ford was nothing less than excellent. Right when I arrived, Juan Ortega stepped right up to see if I required assistance or if I’ve already been helped. I told him what vehicle I was looking for and he gave me a great run through on the different options available. Going through them, I picked the most convincing one and he right away let me go through the vehicle, check out the features, and test drive it. After all processing, which he made really negotiable to find the right plan for me, I can say that I am more than happy about my new purchase!

Jo
Review №45

Amazing service! From the start of the process the service was outstanding Mr. Raul A, Did an amazing job showing and giving us an amazing deal on the vehicle we wanted to purchase along with his manager Micheal both made the process super smooth, we had been searching and we found a wonderful place to buy our next cars!Even on the last step of financing Jason A, made the final process a Breeze!!Thank you to the Ford Team @ Town East Ford!

Ni
Review №46

We bought our car a 2019 Ford Fusion hybrid from junior. From initial interest, all the way to finalizing the sale I can tell you a few things.1. We felt no pressure. Ever. The whole thing was very much about what our family wanted. Honestly we had been to 3-4 dealerships before this one and people were constantly trying to get us into different cars or get us to agree topayments we weren’t comfortable with. That never happened here.2. We didn’t have to negotiate. Let me tell you the truth, we looked at the exact same car and multiple dealerships with higher mileage and could not find a single one in the ballpark of what they were offering. Clean inside and out. Very nice car. Exactly what we wanted. And the price was literally unbeatable.3. We had an issue. And I’m serious here as well, it was resolved in less than 24 hours. They don’t mess around with that. If you have an issue. And bring it up. And they think it’s any level of valid. It will be fixed. Trust it.The dealership overall showed us great integrity and treated us like people, not dollar signs. and had an awesome customer focused approach. They also had a fun kids play area for the kiddos to keep busy between salesman and financing. And the staff seems to really love kids. We will buy our next car with them as well. And I suggest you do the same.

Ma
Review №47

Saved by a fluke! I had the misfortune of my truck being worked on at another repair shop (lesson learned) I spoke with a female (Crystal I believe) on the phone who told me to bring it right in. When my truck arrived on the flat bed Crystal then told me it would be 3 days! I began to explain to her I needed my truck for work and that was the very reason I called and spoke with her in the phone where she said to bring it right in. Had I known it would take 3 days at that point I would have chosen another place. She cut me off and said she can’t even help me anyway and sent me to a managers office. She needs to choose a different career…. That is where it turned around (Thank God!) I got to meet your Fleet Manager Shannon who asked me about what had been done at the other shop; then asked where the truck was, I told her it was being unloaded out back. We went out in the lot where the truck was still on the flat bed. She climbed right up there on the truck and found my leak- in less than 30 seconds. She went and retrieved a tool of some sort from the shop and came back, tightened the part that was loose and that was that. In asked her what I owed and she said not a dime, just start bringing her my business moving forward. I’ve been driving about a week now because I admit I was concerned it couldn’t be that simple. A week later sure enough it’s fine! That Shannon is sharp! She didn’t hesitate to ask questions and get under there to confirm what she thought was wrong and she did right by me in fixing it right there in the lot. The flat bed hadn’t even pulled off before my truck was fixed! You bet I’ll be bringing my business to her.

Sh
Review №48

Great service, and dealership. Noel Santos, knocked it out of the park. If you are looking for a good deal and even better customer service come see this guy.

S
Review №49

We had a wonderful experience with Mr Raul Arrazabal. Raul made us feel at ease during the whole process, he helped us with the numbers and made us feel really satisfied with the deal we made. You can feel when a person is honest and sincere and I can tell you he is this kind of person. He is an Honest man of God looking to make a deal which benefits both parts. If you’re looking for an honest car salesman Mr Raul Arrazabal is your man.

Ki
Review №50

I did an application & they have ran my credit almost a week ago! I havent heard back from anyone or nothing. They promise you this & that & you get nothing. The ladys that were at the front desk when I was there were the only ones that were nice & helpful. Wow I guess this is how Customer Service is anymore!! I am far from happy!! If I didnt have to they would get no stars!

Je
Review №51

We bought a beautiful Nissan Armada from Cas. We had a excellent experience. Not pushy and got us exactly where we needed to be on the numbers. Will be referring our friends to him for sure!

rh
Review №52

I was in the market for a new suv and wasnt sure what I wanted quite yet Ray Monks was a huge help in deciding what route I should take when it came to my new vehicle. He has a shining personality and I was happy to work with him on my unexpected journey in finding my new flex! Thank you Ray! 😊

Jo
Review №53

Purchasing a car hasnt ever been easy but Ray Monks made the process smooth and quick! Very courteous and answered all my questions and got me into the car I wanted. Definitely recommend and will be coming back in the future!

Ra
Review №54

Worked with Ray Monks and he was able to get me into the exact vehicle i was wanting! A genuine man and gave me a great experience buying my new car! 10/10 and look forward to working with Mr. Monks again on future vehicles!

Br
Review №55

Had a great experience with Town East Ford! Junior was great to work with and was very patient and really worked hard to get us the vehicle we wanted. I highly recommend asking for him.

Ma
Review №56

Junior was very helpful and made the process very easy. Very professional and a very hard worker. Junior followed up with me even though they Town East didnt have the right truck at first. He sent me inventory updates when they received a truck that fit what I was looking for.

Au
Review №57

I travelled over four hours to purchase a used vehicle from this dealership. I was told multiple times that the car was in flawless condition by salesperson David Middleton. Upon arrival, it was discovered that the vehicle had several deep scratches with visible raw metal, paint transfer on the door, dents on the bumpers, and rock chips from top to bottom. Needless to say, the transaction didnt go through. Davids poor performance is what gives dealerships a bad name. I would not recommend Town East Ford and I would definitely never recommend using salesperson David Middleton. As long as employees like David are around, customers should be wary of any transactions taking place at this dealership.

Pe
Review №58

The service is always good thats why I drive 11 miles to town east the other ford store is 4 mi. Town east is better

Lu
Review №59

I called parts to help me out with a paint code and he told me that he will not help me because they have to many calls regarding the same thing. He doesnt let me even finish talking before he hangs up. I had to call another dealership to help me out.

Li
Review №60

Please read & do not buy your vehicle here! Account Manager or whoever is so rude and is going to act like she doesn’t know anything and blame you for what you’re dealing with. I purchased a vehicle here and once my plates were ready, a service tech switched my paper plates to real one. Well whoever at Towneast Ford had access to them used them on the TOLL and now I’m getting stuck with this bill! And when I called the manager for more info, she was so rude I hope she doesn’t deal with customers talking like that and was unable to assist me as she doesn’t know what happened. So if you don’t want to receive UNEXPECTED TOLL BILLS please don’t come to Towneast Ford. Thank you.

Je
Review №61

I came in looking for a new truck, and Ray helped me find the perfect vehicle I was looking for. He was very nice and extremely knowledgeable on your products. Amazing!!! 🤩

Jo
Review №62

Good people, everyone seemed like they had my best interest in mind. Purchased a used Hyundai Tucson with salesperson, Brenton, a great guy.Unfortunately had to wait over an hour to go over paperwork because they were short two people. Can’t blame them for that.All-in-all a pleasant experience, if a little lengthy.

Ca
Review №63

They were terrific and got me into the car I wanted at a fair price! This is the second car I have bought with them in the past year and I will continue to be loyal to them. :)

Ri
Review №64

We just bought a new car and the experience was awesome. Justin Roach did everything to help us. Hes the best. Thank you Justin!!!!

Ga
Review №65

I had a great experience at Town East Ford. Wes was a great salesman and helped me find a great car. I will never forget him he is a great salesman keep him forever. I will come back when I need another car and send my friends and family to see Wes when they need a car. My financial person there was great too. I give both of them 5 stars!!! I love Town East Ford. My Ford Fusion is a great car and I love it!!! Keep up the great work guys!!!

Am
Review №66

Cas is great, drove 14 hours to pick up a Platinum F-250. Would highly recommend him to do business with!

al
Review №67

I wish I could rate the employees because Melvin Martinez was amazing, I was looking for a truck and this guy was so mindful of my expectations, he knows what he is talking and he knows how to choose a truck that fits your needs as a costumer, in my case I wasn’t looking for a daily use truck, I need something big and heavy that could support my business and this guy wasn’t just trying to sell me the truck. If I ever need another car I will definitely go with him.

Ma
Review №68

2-stars an thats only because of the salesman Brent Rotunno. He hit me up on 7/13/21 after I had inquired about a 2021 Ford Explorer Base Model the color I wanted was the Carbonized Metallic Grey, He informed me that the car that I wanted was not on the lot, but was in transit. He did keep in touch we me, letting me know that the vehicle had not made it as of yet, He called me yesterday an said, youre vehicle is here, I will send you a video showing it to you! Which he did, he wanted me to come to the dealership right then, I said, its late I can come tomorrow! He stated, I will see if I can hold it until tomorrow! Any way I made it to the dealership, test drove the vehicle, loved it just what I wanted. Sit down to run the numbers, I did not agree to added items, such as a low-jack, locked rims, etc. I said you can take those off! I told him that I had my on financing, he said, we only accept Ford Financing, due to the fact that, we have to wait up to 100+ days for us to be paid from other finance companies. I told him, my credit union would fax him a check, as soon as they approve their purchase order. I even called an spoke to the credit union while sitting at his desk, she said, I have not heard of a dealership only using on finance co. He said, Im sorry, they are only dealing with Ford. Mind you, I have driven from Corsicana, Texas to pick up my car. I told him, Well we are out! I picked up my purse and the coke that Brent purchased me and got in my vehicle and hit the highway. It makes me wonder why are you in the business of selling cars, and you let a customer walk out the door??? Oh! Well! What Ford Dealership is looking to sell me a 2021 Ford Explorer?

Vi
Review №69

My fiancee left the dealership very happy and satisfied with her new car and would definitely recommend all first time buyers to have the same experience! Great customer service, very professional and hands down the best dealership to purchase a vehicle. Mike was very helpful through out the entire process! Thank you Town East Ford!!

El
Review №70

Our buying experience at Town East Ford was the best car buying experience of our lives. It was due to Salesman Anthony Baker and Business manager Boris Loncaric. These 2 gentlemen made it a GREAT! Experience. We will highly recommend this dealership and these two men in particular to our friends and family.Pamela and Eldon Henderson

Eb
Review №71

Great customer service....In the service department I met Nick Lagattuta. He has the best customer service and is very knowledgeable about his craft. He made me feel really good about my visit. Thank you Nick and God bless!!!

Tr
Review №72

I really appreciate salesman Cas Rooney he took time out to explain everything to me, show all the vehicle options and even though we made choice on another vehicle we will definitely refer customers to him!

KC
Review №73

I have taken my car in to Towneast Ford a good 3 times and they just can never get it right. They miss the little things. Not putting the Tire air caps, back on - Covers not on correctly, I go in and pick up the car and the Service Consultant just hands you the keys and says everything is good - but he never checked the car. They replaced a oil pan gasket in my car to fix a very small leak and now it leaks more. They have told me to bring the car back in - but they will keep it got another 4 days and I need my car. I Think moving forward I will take my car to a professional car repair. If you take your vehicle to Towneast just make sure you check everything YOURSELF! dont take the word of the Service Consultant.

Ki
Review №74

We came in to purchase my daughters first vehicle. Cas took great care of us, no pressure at all. It was a great experience for her and me. Very friendly staff . We were in and out in less than a couple hours. I highly recommend Town East Ford!!

An
Review №75

All I cam say its WOW, Alex Jimenez treated us like family. He knew exactly what we needed and worked with us all the way, congratulations to Town East Ford for having this level of talented people. Wish the owner can fall me so I can express exactly how his team members treated us. Thank you guys and will be coming back for my 6th vehicle with Town East FORD. YOUR LEVEL OF EXPERTISE IS UNMATCHED!!!!!!!

Er
Review №76

Thank you Farle so much for doing everything possible to get me in my new car i love and will be coming back to do future dealing with you. I will also refer my friends to you if they are looking to buy Ford

Lo
Review №77

Communication was above and beyond since the moment I showed interest. Farley was not pushy, but was informative before we even showed up to the dealership. During the sell he worked to make connections and went back and forth as much as he could to support our desire for the sell. The team at TEF was great. Each person we met with had the priority of making a connection. We appreciate the effort and attention to detail. We didn’t get the bottom line we wanted, but there was no doubt they tried and we still walked away with a car.

Ti
Review №78

☆☆☆☆☆☆☆☆ ☆Warning☆☆☆☆☆☆☆☆☆☆This place is trash. rude people working here especially the salesman Pre owned David.. They will tell you anything just to get you in but when youre in there its a different story.... I will never buy a car from this place ever again and hopefully yall read this...... I bought a Ford F150 platinum a week later the check engine light turned on trash...

Br
Review №79

From the moment I walked in I was treated with respect and given fair offers on my trade in and the truck I came to purchase. Raynard made the whole process so seamless and easy. Would recommend to anyone!

Ti
Review №80

Great experience at Town East Ford, friendly and really moved the process at the pace I asked. We did a test drive and closed the deal completely in less than 2 hours. THANK YOU.

Ja
Review №81

I have been working with Ray Monks this past week on finding the right vehicle for my family. He is very responsive, polite, and has been transparent throughout this whole process. I would absolutely recommend him! 10/10 for customer service!

La
Review №82

Very easy and quick experience! I came looking or a car and was in and out in 10 minutes! Terrence has great customer service and educates you on the deals you qualify for! Highly recommended

Al
Review №83

My wife came in yesterday to get her vehicle appraised for us to sell it to the dealership. Unfortunately Town East Ford was not able to give her what we were looking for but Isabel Sturkie took really good care of her and I would definitely recommend this dealership because of her. Thank you Isabel!

Cu
Review №84

You would think with as much money as this dealership makes, they could repair their parking lot. This place looks like the surface of the moon with potholes the size of Kiddie pools. I damaged my car traveling through this obstacle course of craters during a rain where these potholes are nearly invisible, and they would hear nothing of compensating me for my damage. I came back on a dry day so the potholes could be seen in these photos.

Os
Review №85

Got a call from here about a vehicle we were selling, after explaining that the offer was too low and that givemethevin.com had offered significantly more than what KBB had offered they still proceeded to call back 2 more times asking for a second chance and to just waste my time. If they contact you with KBB car sales do yourself a favor. Try givemethevin.com it will make you send pictures of the vehicle but they offer is true and honest.

me
Review №86

Cas set the bar for outstanding customer service. I am truly impressed by my experience. You expect to be pushed or “mislead” going to make a purchase but Cas listened and made me feel included throughout the whole process. If you want someone you and your family can trust, go see Cas.

al
Review №87

The Town East Ford Team was very helpful before I walked into the doors, all the way till the very last second.Isabel was very professional and sharp with all the questions I had for her and made everything smooth. They did all that is possible to aquaire me the best deal possible. Thank you Isabel and your team.

St
Review №88

Cody was incredible. Smooth transaction from start to finish.

Ch
Review №89

Bait and switch! We drove an hour to buy a Mach E from Town East Ford. When we arrived, they told us the price would actually be $5,000 more than what was quoted in the online listing. I know many dealerships are marking them up right now because of demand but we called Town East Ford before driving over and asked specifically if the price was being marked up over MSRP and were assured it was not.If youre looking for a Mach E that has not been marked up, try 5 Star Ford or Bill Utter. They are both being very transparent with their pricing and not marking up from sticker.

Pa
Review №90

I was taken care of by Alex jimenez one of the sales representatives at Town East Ford. From the moment that I stepped in at the dealership I was greeted by him as if I was part of the family. I would definitely come back. Thanks Alex!!

Ch
Review №91

Came in and sold my Chrysler. Isebella was very helpful with the process of selling my car. Thank you very much

Ha
Review №92

This is by far the best car buying experience that I’ve had from every Avenue. Wondrous customer accommodation From Noel & Tucker. No haggling, everything was transparent and all my questions were answered and I feel very comfortable about my purchase. I’ll be referring everyone here. Go optically discern Noel & Tucker.

An
Review №93

Marc was a great sales person and helped with everything. Whole staff is super nice and had a great experience buying my first car!

Ti
Review №94

Ranger, Jason, & Matt were great making a deal with me on my new 2020 Mustang ecoboost premium!! I’m IN LOVE!!

ka
Review №95

My mom got her car here, and when we went back to get me a car the person who helped her recognized her months later. Farle is the best rep in my opinion. He answers all questions I throw at him within about an hour or so. Sooner if he isnt with another client. I got my car in February and farle still keeps Im touch months later.

Ch
Review №96

Presley was amazing as well as Craig. They made the whole process easy for us and they went above and beyond for us. Thank you so much! We are so happy with our new Ford Edge! Would 100% recommend!

Me
Review №97

Alex Jimenez helped us on purchasing a brand new vehicle! I recommend y’all going to him he has a lot of experience ! We are very satisfied! #f250 platinum 2021

Ja
Review №98

Came to look at the new bronco just to look. Isabel approached me and my wife in a kind and friendly manner, wasnt pushy or anything like other salespeople. Kindly offered to show us a few vehicles but couldnt that day so offered us her business card. Came back a few days later after finding the vehicle I was looking for and really treated me and my family well like she would her own family. She made the experience of buying a vehicle pleasant and was always respectful of our decision. Will do business with her again. 🙂

Fr
Review №99

I had made a appointment to see a new Expedition. Justin help us out and did his best to meet our goal. I will come back in 3 years to get my wife the new Bronco!!Thanks Justin

ma
Review №100

It was a great experience! I love my new explorer! Isabel Sturkie was very helpful .

Information
100 Photos
100 Comments
4.5 Rating
  • Address:18411 Lyndon B Johnson Fwy, Mesquite, TX 75150, United States
  • Site:https://towneastford.com/?utm_source=google&utm_medium=listing&utm_campaign=google-my-business
  • Phone:+1 972-584-9140
Categories
  • Ford dealer
  • Car dealer
  • Car leasing service
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:7AM–8PM
  • Tuesday:Closed
  • Wednesday:7AM–8PM
  • Thursday:7AM–8PM
  • Friday:7AM–8PM
  • Saturday:7AM–8PM
  • Sunday:7AM–8PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
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