The scandalous behavior of Trophy Nissan is good reason that no single Nissan owner should frequent this business. They stole my money and did not take responsibility for the inferior quality work they did which has costed me over $1000 in out of pocket costs. An honorable business would have acknowledged their error and compensated me for their mistakes.  Here is what happened:Before I left for my summer vacation to South Carolina (road trip) I went to Trophy Nissan and got engine oil change, transmission oil change and 1 brand new tire (covered by insurance) for my Armada also paid for an alignment with a 1-year warranty. Once I reached South Carolina, I realized that the tires were wearing off like crazy. I called Trophy Nissan and they asked me to bring it over their shop, yeah right, I was in south Carolina. That meant that I had to buy 2 extra tires to return home. So when I got back, these 2 new tires were completely bald and I took it to Trophy Nissan. They hemmed and hawed and redid the alignment and made me pay for one of the tires again. After another 800 miles, the tires wore out again. I took it back and this time they really found the root of the problem – during the alignment, they had to replace a Bolt link, Dice Eccentric and Eccentric Bolt/Washer – which they had not done properly in the first instance. Now that the problem is fixed they are refusing to replace the 2 tires that were damaged by their (second) poor alignment workmanship.  Right now my car needs another 2 new tires to replace the ones that have been damaged.This is a company that everyone should stay away from. They do not honor their word or the quality of their service work.  The shockingly poor quality of their work is one thing.  Acknowledging their responsibility for costing me 4 new tires is unforgiveable.  Trophy Nissan and their Assistant Service Manager Slatinsky should be boycotted by every single Nissan owner. Such behavior should not be rewarded – in fact it should be punished.  There are multiple honorable Nissan dealerships in town that you should frequent instead.

Dan was incredibly helpful. I left feeling like he gave us the best service and didnt try to sell us the most expensive parts.

Danny in the service department is great! Friendly, knowledgeable and willing to help. We have dealt with him for years. He is the best Trophy has to offer.

Always feels like home. Service department makes you feel youre important. And you cant beat my service tech Jeff. Hes awesome!

Came in for service. It was fast and they washed and vacuumed which I wasnt expecting and no charge. It was great.

Visited service, not partsAsk for Michael Collins in service. He will take good care of your vehicle.

Robert was a great help. Nice, clean and very friendly staff.

I came in after visiting Aamco Transmission in Dallas, my car transmission was winding up like a turbo after 60 mph.. Instead of being like Aamco (off of Inwood in dallas) about 3 bs codes they pulled out of their butt, Trophy Nissan Parts and Service was HONEST, and showed that the person I bought the car from just filled it up with too much fluid.. they also fixed my motor mount, exaust stays, and the rattling in my car was fixed.

Randall shutter has the most respect and great service above and beyond. I brought my car in for an oil change and told me everything I needed to know and to be replaced on my 2014 Nissan Altima S thanks for going above and beyond. Thanks frm Courtney M.

Management takes care of business in a friendly kindly manner and understanding to customers. I give TROPHY NISSAN AUTO PARTS TEAM AAA+

I nice place to get proper parts that is hard to find

Did a good job on my car.

They said they couldnt help me kicked me out!!!

They Gave Us Good Service

People were nice but there were some that needed a little attitude adjustment...the extended warranty is completely worthless costing customers large sums of money for repairs

Fast, Friendly,Understanding

Good service and quick

Good service very friendly

Is an ok dealership

Expe nsive $$$$

Ok

They are very nice

Good customer service 👍

I found what I was looking for and the best service