Cole did a great job . Merriam store has great service . It is a wonderful store . Thanks for your help.

Linley and Ed are absolutely incredible. I walked in with some complicated issues that were unable to be resolved through AT&T’s Service Center, and walked out with all issues resolved. I could not be more pleased with the resolution.

Went to the AT&T store in Merriam to see if I could get a little more data on my plan. Have always been told in the past it would be $150 a month. Talked to the salesperson in the store, I told him my phone bill is $75 per month right now. He said he could give me unlimited data for $85 per month. I said great! Let’s do it. When I got home and received my email, it said my new permanent bill will be $122.39. Guess it’s a bit more than $10 more per month. More like almost $50 more dollars per month. I have been a loyal AT&T customer for years. They obviously think people don’t pay attention to their bill.

I went to the at&t store in Overland park and was extreamly disappointed. So I took off and visited the AT&T store in Merriam, Kansas off of Johnson drive. The sales representative Ed was a breath of fresh air. Informative, knowledgeable and helped me with my new S21 Ultra Galaxy cell phone. When I asked questions about the differences of the phones he guided me to the best option for my needs. Customer service goes a long way and Ed is a perfect example of that. Your store is very fortunate to have an employee with his knowledge and expertise.

We left Sprint after 29 years and they gave us such trouble leaving but Steve at the Merriam store saved the day. He worked tirelessly and kindly to help us work it all out without making us feel stupid. Cannot say enough good things about the staff at the Merriam AT&T store especially Steve!! Thank you!!

Went it for my upgrade I did online and the first person wasn’t too helpful, But then JB came out to help and you could care he cared. He took this issue into his hands and took care of it quickly, not only did I leave with a phone but happily left with 2 apple watches and a ton of accessories

JJ WAS AMAZING!!!! The BEST CORPORATE STORE IN THE KC AREA!!! Definitely coming back!

We had the best experience with this store this evening!! We had been to a different store today and bought brand new phones and started a new service. Come to find out they screwed it all up! Edward at the Merriam store took the time to fix everything and get us all set up!

Corey was a tremendous help! He was very patient and understanding, taking almost two hours of his morning to help me get a defective device (manufacturer issue, not AT&T) replaced and work through challenges with the corporate customer service support. If you need a new phone, device or services - I recommend asking for Corey!

I had a great experience at the AT&T store on Johnson Dr. in Merriam, Kansas. Corey was very knowledgeable and got me taken care of rather quickly. Would be happy to recommend this location.

This location (Johnson Dr) is GREAT! We were warmly welcomed by the manager and were helped right away. Corey asked a few questions about what our needs were and knew exactly what phone we needed. He was very knowledgeable. He looked more into our account, and it turns out that we could get an employer discount, plus with the newer plan, we shaved $25.00 off it! Thanks Corey and the Johnson Dr. Store!

Jodi was fantastic. We upgraded a phone and transferred all the data. She made it so easy and efficient! Can’t say enough good things.

Needed a new phone today, and Corey was so helpful!! I was a little intimidated by all the options, but Corey was very knowledgeable and made sure I left the store happy! Would definitely recommend the Merriam location for quick, quality service. 5 stars!

Their trade in plan is a jk don’t do it! 30 monthes

I went in twice to this store was helped by J.B. both times..he was awesome..will go back looking for him..

Absolutely wonderful people and very professionally operated. Been to three other stores today and these people got it going on. This manger could give lessons on how its done. But has to have awesome people like here to make it happen this well.

Staff is Very helpful in the store answering questions on the 3 DISTINCT SEPARATE BILLINGS OF THE AT&T Services of TV, Internet and the Mobile Cell Phone; they are NOT consolidated into ONE BILL, BUT ARE SEPARATE BILLINGS AND DATES, so it is very difficult for record purposes, since AT&T WANT CUSTOMERS TO PAY THROUGH AUTOMATIC BILLING !

Jodi is a rockstar. She made the switch between carriers flawless and her calm, cool, and funny demeanor made the experience even better. Thanks so much!

Employee didn’t act as if he wanted to listen to me, are answering my questions. He was rude when I gave him my phone in his hand, he laid it down and slides it to me instead of placing it in my hands as if he didn’t see my hand out. I called him out on it, because it’s rude. Which I still purchase two new iPhone 12 promax 128GB

Excellent service very helpful showed extreme patience would definitely recommend this store to friends

Jodi was an absolutely phenomenal employee and hooked it up! Incredibly patient and helpful, I live in lawrence but id drive out to see her again!

JB took care of me. Awesome service and kindness.

I just wanted to upgrade my phone and they said I would be next, an hour later (how terrible of me to be patient) I went in to see when I would be seen. They didn’t even really apologize just said they had been texting me (they hadn’t) I went back out and waited in my car 30 minutes later and only because I noticed them helping someone else I went in AGAIN and the manager didn’t even come to talk to me instead he saw me and ran into the back to grab someone. I’ll be going to a different store. Terrible service.

Daniel took great care of me. I went in for Internet and Tv and he got me set up with everything. He went out of his way and made sure I could work everything before I left the store! Exceptional service. I’ll definitely be recommending everyone to go see Daniel for tv and internet needs.!

Great rep had me in and out with my new phone really quickly.

Jb did a great job switching phone over very help full this store is great olathe store not help full

I am a recently former Sprint/T-Mobile customer who was frustrated about their lack of technical support and customer service during their transition. At the T-Mobile store, the first words out of their mouth were always, We are too busy to help you today, even if you arrive hours before they close. I was bounced to multiple stores and to customer support at both Sprint and T-Mobile without any help. I just wanted my call waiting to work again, something that was inadvertently broken during Sprints transition to T-Mobile. When I walked into the ATT store, both Ed & Linley were cheerful and happy. I asked, Are you too busy to help today? Linley said, Of course not! How can I help? She was very patient, helping with all my questions. I have four lines and she made sure to be there when we could get all four lines together at the same time so we could make the transition. She spotted some great deals, upgraded us to better phones, and gave me a really good set of expectations of what the transition would look like. We are all very happy with the service and am glad that Linley is at the ATT store. I will recommend ATT and specifically this location to everyone! I waited two months to post this review, just to make sure it represented the full experience. Ive been using ATT for two months now and have received two invoices. Everything is working exactly as Linley said it would and I call that IMPRESSIVE! Thank you!

Jodi was great, she transferred all of my content over to my new phone. Great experience!!

I prefer coming to this AT&T store because they are always helpful here. Corey help me out with 2 upgrades today, very knowledgeable

Business-like and pleasant! Bought att tv from a long time employee and union member!

This location had the phone I wanted in stock & they setup the phone & transferred my data for me.

Regardless of providers, Ive always had bad or semi-bad experiences at these types of stores. Its always frustrating, never clear, and no ones upfront. I cannot say that about this store, and I cannot say this about Corey, who was so incredibly helpful through the entire process. He was extremely patient, knowledgeable, and helped troubleshoot when things were stuck, as it were.If youre looking to do *anything*, inquire about service, etc., make the drive to THIS location, like I did. I have an ATT about a few blocks from me, and my wife and I made a twenty minute drive for this high quality service.Special shoutout to JB for being an overall good guy, welcoming, friendly, and was really, really nice to my son. These guys deserve all the credit. Thank you!

Donnie was a huge help in resolving an issue with my account. Super clean environment and super friendly

Thanks scissorshands for your help! Quick and accurate! Very helpful

This is my store of choice! Easy to make online appointments, sales associates were extremely helpful in setting up all my devices and they went out of their way to save me money!! This store is just one of the reasons I use AT&T! Thanks to JB & Donnie today!!

Customers service reps at this location are very helpful and they do so in a timely manner. Jason Palmer is awesome, he helped with my phone screen in less than 15 min. It’s a great AT&T location.

I had the pleasure of working with JB & DonnieThey were very helpful in helping me & my girl friend with the new I-phone & transferring information from one phone to the other,They r very professional, courteous & helpful,They did not look down on us with not having any computer knowledgeI enjoyed having them to explain things to us on the phone, The way they were so helpful I think they deserve a raise thank you very much

Excellent service!

These guys were super helpful. They were not able to fix my initial problem because it was something that could not be done in store had to be done by calling customer service but they told me what I needed to do and also got me set up with internet and TV at a lower cost than competing companies.

The place is fabulous. Donnie is awesome he Is very knowledgeable and helpful A+++.will shop only here at this store

Thanks Karla for your exceptionally fast service in adding a new line !!! Much appreciated!!! You guys definitely score high on my list for your great customer service!!

Jason at Merriam store is totally awesome! He helped me more in 20 minutes in the store than 9 online reps did in 2 days! 😱 thank you so much Jason! Ur the best!

I came into the store in Merriam to pay off 2 mobile phones. We have been AT&T customers since Sept 2018....28 months or so. After paying over $850 for the payoff, the young man told me we were on a plan that would have paid off the phones in 30 months...only 2 months more! I would have saved $850+ if he would have only told me before I used my credit card. We had been paying $5 each month. So I did the math at home: 30 months X $5 = $150 for each phone which would have completed my payments. I am angry I wasnt told I only had 2 months or so to have paid off my 2 phones! May I have a refund in 2 months? I am still a customer with AT&T at this time.

I accidentally chose 1 on the first question. I meant to choose 5 very satisfied. The wait was long than expected because it was only employee, then another appeared, but it still was a long wait for myself and others. I was satisfied when with my service.

Edward was really great and helped me set up a new phone! Unfortunately, I found the manager a little creepy and should’ve have been a little more professional towards customers.

Jodi and Manager Donnie went above and beyond to help me with a complicated issue involving a wireless charger. Especially since it was a user error and on me!! Thank you to Donnie and Jodi for your patience and diligence in resolving this situation and I look forward to working with AT&T and the Merriam store in the future!

Daniel was a great help and made sure we had more than we needed.

Everyone was super helpful making sure I got my phone upgraded! Corey got me all set up and was very knowledgeable.

Fantastic customer service!!!Fast, easy, in and outMake sure to ask for J.B./he will give you the hookup!

Great little store. Corey was a big help.

Awesome service and very knowledgeable very helpful, went above and beyond to get me exactly what I wanted. Highly recommend this store/location.

I used to always dread having to go into deal with other cellphone providers. Once I switched to AT&T I have had nothing but good experiences, especially at the Merriam location. They make sure I know all of my options, if there are new products or better plans, and even when it’s been crazy busy someone made a point to check in with me and let me know I would be taken care of. My friends and family even go out of their way to specifically go to this location over closer ones. Big thanks to all these employees!! (also loving the new HBO max)

Had a great experience getting an update. Quick and safe service, Jodi was my sales rep and answered all my questions, plus a few more food for thought questions about other services with no pressure.

Jason, the manager, was so sweet and helpful. During these frustrating times with COVID, it means even more to have somebody take care of you with patience and understanding. Thanks so much!

I had a very complex issue that took online customer service 6 hours of back and forth phone calls and they never resolved! I worked with Steve, one of the firstnet salesman. He got it all worked out for me! He went the extra mile and stayed past his shift over an hour and worked it out for me. I never leave good reviews, the only time I actually take the time to type up a review is when Im mad at the service, but Steve worked harder than any rep Ive ever worked with. If you need service or just simple help, walk in and ask for Steve he will work it out, he even knows every promotion like the back of his hand!

Jason and Jonathan were very diligent, patient as well as courteous in their quest to resolve my issue at the Merriam, KS store. Those employees are great finds and assets for AT&T.

Edward did an awesome job! Very nice and cheerful.

JB was very helpful and and knowledgeable. He helped us find the best to deal to get exactly what we came in for. He is an expert!

J:B. Did a great job for me. Thank you so much.

John Peterson was professional and helpful during my visit. I came in to change service plans around noon, it took less than 15 minutes even with a few other customers in the store. There was zero pressure to purchase a new phone or buy anything I didnt need. Instead, John was trying to get me the most cost effective option possible. They also have a sizable discount just for setting up auto payments on your plan. Store appearance is great and other employees were all courteous and actively helping customers. Will come back when I am ready to upgrade to a new phone.

Had to sign in and wait in car (which was ok). People started coming out (there were not that many in the store) we sat & waited and no one ever came out to get us - so we left.

Edward was great. Thanks for helping us out.

Jodi helped me out she was great!

We arrived as they opened the doors and we were the second person in line. Its over an hour and a half later and the employees are still helping the first customer. I have seen two other customers walk out over the long wait. Customer service doesn’t seem to be the focus of this store. Only 2 employees and 11 people waiting.

J.B. Was so helpful! He got us all set up on our new iPad and even taught us a few tricks in using it. We met Donnie, who also helped bolster our confidence in the new iPad. Thank you for having such fine people representing your name.

Jodi was super helpful in getting my phone upgraded! In and out in 15-20 minutes, and it was probably the easiest transaction at any ATT store I’ve been to. Thanks!

Rude employees that will let you wait around forever. And who knows whats up with this awful flag desecration

JB helped fix all the kinks my phone was having even when store got busy. Very nice honest guy to work with!!!

My wife and I have been with AT&T for a little under 10 years. I remember leaving sprint in Topeka and walking across the street where we were greeted by Jason who then switched us over. My wife and I recently made a trip to Merriam (IKEA) and just so happened to stop by the AT&T store where we run into Jason. We havent seen the guy since he left Topeka for the Zona Rosa location. Some how Jasons smile still works through the mask. Hes the man!

The staff here is very friendly! They were able to help me set up internet for my business. Jason followed up throughout the process to make sure that I was satisfied! I appreciate the service I received and I would recommend this store!

Great people like JB at this location

Worth the wait! John and Steve were great in helping everyone before they got to me, then John got us upgraded in no time at all while reviewing my bill to make sure I wasn’t paying too much!

It’s always a pleasant experience going to this location. Jason is the best! Always helpful, knowledgeable about promotions/products, and very professional! I rarely do reviews, but wanted to give this store a thumbs up!

Have always had good service here. Recently a manager GAVE me a charger cable to replace one that had worn out.

Recently visited the AT&T store on Johnson Dr. in Merriam and the experience was the BEST I have encountered in dealing with cellular service. John Peterson is the Sales Rep that helped me. He was knowledgeable, efficient and beyond courteous.

Great customer service! John & Steve we’re buried with customers but super nice to deal with and hospitable to everyone that come through the door. Got my new iPhone setup in no time. Thanks

My phone crashed during a snow storm. Thankfully, this store was open. Employees were extremely patient and helpful. Great service!

Switched carriers to AT&T. Was apprehensive but CSR Edward made it a breeze for our sign up and when our iPhones arrived

I came into the AT&T store this morning expecting to be frustrated and spend a lot of money, sign a new contract, etc. JB Burns was amazing, calming, solved my phone problem (that turned out to be minor). I will likely need to upgrade in the near future and will make sure to request Mr. Burns.

John was very knowledgable and patiently explained everything to me. He got me all set up on my new phone. I highly recommend him and this store.

JB was great, very helpful and knowledgeable. Thank you!

This store is great! I can’t say the same about other AT&T stores. We feel like family at the Merriam store. Thank Obel and the manager for getting our phones set up!

John Peterson is great. Worth making an appt. with him. He made a very complicated billing process easy.

JB was great help! Very informative and made switching from Sprint easy. Made us feel comfortable right from the start. I love the new phone and JB made saying goodbye to Sprint so easy!

John is wonderful and has helped me out many times. This is the best AT&T store I’ve ever been in.

Poor very poor customer service over the phone to Johnson drive location nor when i went into location. No respect. Poor listening skills. Reported to supervisor of customer service. They were helpful and LISTENED. Thank you Maria and Christian.

I rarely post online reviews but feel this one is deserved. The manager of this branch Jason has always gone above and beyond for me and is a large reason why I continue to be a customer. The employees are always polite and professional. We are very appreciative for their assistance and they’re great ambassadors of AT&T!

Tried to get my phone fixed/replaced and the service was very rude. My phone is malfunctioning and I tried explaining to the man working what was wrong. Before I could finish he cut me off and asked me if u wanted to buy a new one or upgrade, I said no and that I have insurance and want my phone fixed/replaced. He was very rude and said they cant do anything, and to just leave. The service at this ATT location is horrible and rude. Do not recommend.

It’s great store. John takes great care of us every time that comes in. The rest of the staff does a great job as well answering any questions and explaining/correcting any issues we’ve had.

Seriously some of the best customer service ever! Literally drive thirty plus minutes and pass two different AT&T stores to come to this one! Always treat us amazing and help us in every way possible!! Thanks guys!

AT&T is so bad! They are trying to invoice me for 4 phones I returned and I can not find a way to get them to remove them! DO NOT TRUST ANYONE AT AT&T!!!!

Good visit. They took care of my issues and answered my questions.

Every time Ive gone in the the service was friendly and fast. I was misquoted a price but the guy was able to give me the item I wanted for the price I was told. That was nice. I really havent had any problems with AT&T. Satisfactory service, customer service and their my AT&T app is very just friendly as well. Thanks!

Very cool and helpful 👍😎 Thanks!

Horrible service. The salesperson tried to con me into believing he could not help me with a support question, even though he clearly had the ability to help. When my spouse calmly called him on his bluff, the situation quickly escalated to the staff threatening to call the police, despite no aggressive or hostile behavior on our part. I am befuddled and appalled by the complete lack of respect that we received from this location. These people care nothing about preexisting customers and are only interested in selling phones for commission.

It was a very busy day for staff when I walked in with a Samsung 7 stuck in an Android update cycle that went on for over 2 hours. Yes, there was a time of waiting but every staff person was already helping someone who arrived earlier. Jason made the rounds of those of us standing in line, greeted each of us cordially and inquired about our need. He directed us to seats and when available, each of us was seen. Courteous and efficient, this staff is going to keep getting our business. Thank you!

This store is my favorite store! Jb always takes care of my needs

The guy named jason at this store is very kind...intelligent...and very helpful. Thanks jason. 🤗

Nice store and staff is helpful. Jonathan Burns took care of us. He made it easy and was knowledgeable about the current deals and phones.

AT&T has the worst customer service.