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INFINITI of Kansas City
6960 W Frontage Rd, Merriam, KS 66203, United States
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INFINITI of Kansas City
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Ma
Review №1

Ryan and Randy were great! Great communication, seamless car buying experience love my car exactly as advertised. Whole process was smooth and quick and I am definitely satisfied with my purchase!

Ja
Review №2

Been going here for a long time, and service is pretty quick with a great waiting area with a coffee machine. Had great interactions up until I spoke with Dave from service today to schedule routine maintenance on my vehicle. He gave pretty curt answers to my pretty basic questions. It sounded like he was having a rough day, and it showed.

La
Review №3

So anyone who knows me knows I do not like shopping. After some research I casually strolled late one Thursday evening (like 7:20pm!) into Infinity of Kansas City. I knew by the look on the faces it was late but Randy Robinson volunteered to take me on anyway! So I sit down and get straight to business. I told him what I wanted. He got it. I took the test drive, basically as a formality, and by 8pm I was signing paperwork! My kind of process! Randy, not only was super knowledgeable about the vehicles but also the used and new car market. He was also very amiable which helped make the somewhat daunting process of purchasing a vehicle much better. This is my first Nissan after many years of solely being a Honda girl but I love my little blue! I believe a rapport was built that day which I hope will last into the future as I hope to be seeing Randy for my next purchase. Thanks Randy & Infiniti!Oh yes btw, three more things.#1 I have already received a gentle email reminder about vehicle maintenance due in 2022- Im starting to wonder if someone there knows me personally because yes, I do need that! LOL!#2 I received a beautiful gift of appreciation which really made me feel less like just a customer and more like I might have joined my new car home! Yes, my friends were both surprised and slightly envious (I could tell!)#3 If you are in the market, which you probably are if you are reading this- definitely check Randy Robinson out and let him know I sent you!! I promise he will take good care of you.

Ji
Review №4

Randy was awesome!!! I appreciated working with Randy Robinson while seeking out our newest vehicle. Randy was excellent at seeking out and understanding the features of a car that would be most important to us. Randy was great after the sale spending time reviewing features with my wife and seeking up a time a week later to review any other questions after having time to get used to the new car.I would highly recommend Randy to assist anyone on finding their next luxury car.

Au
Review №5

Shopping for a new car at INFINITI of Kansas City couldnt have been easier. My sales specialist, Poula, was very detail-oriented, personable, and made me feel comfortable with the whole process. Every staff member was professional and kept my best interest in mind at all times. Im thrilled with my purchase. Thanks for making car buying such a great experience!

Dr
Review №6

Ethan and Mark were incredibly helpful! I was stressed about having to buy a new vehicle and also dealing with a trade in. They spent quite a bit of time helping me select the best vehicle for my budget and family. The trade-in process went smooth as well. I left very thankful and excited.

Tr
Review №7

I emailed about a QX80 Randy Robinson, responded promptly, made arrangements for a test drive, Loved the vehicle and purchased that evening. He was very helpful, Felt no pressure to buy. Excellent salesmen and overall friendly place to go purchase a vehicle..

Pa
Review №8

I closed on a car last Thursday (July 29) with Randy Robinson. In these reviews, including Responses from the owner, Randys name appears multiple times for good reason. Its definitely his personality. That is, hes a real person; not a typical salesman, but modest and kind and comfortable to work with. The slight grin occasionally seen doesnt hurt either.

Li
Review №9

I just purchased a new Infiniti QX50 from Poula Fayek.He was really great to work with!!Poula went above and beyond during the process of my purchase.I would definitely tell all of my friends to see Poula at Elevated Nissan Infiniti of KC.What a pleasure it was to do business with Poula and this dealership!!!Thank you, Poula!!Linda Kennedy

Ma
Review №10

We were looking for an experience while buying our new car and boy did we get the best service! Randy went above and beyond to take care of all of our needs. Super personable, fun and amazing to work with. We will definitely be back to work with him in the future!!!

Je
Review №11

Ramez Zaky and staff did an amazing job with helping us get my son his first car! We will definitely continue to use Elevated Nissan. The entire process was easy and hassle free. Next time you are in the market for a new vehicle contact Ramez he will do everything in is power to help you out.

Ga
Review №12

I just bought my second vehicle from Elevated Automotive. Ryan Rowley, Mark Redmond, and Joe Reed are outstanding. This is what a car buying experience should be! Professional, fair, honest, and just high quality all the way around.Gary Williamson

St
Review №13

Mark Redmond and Randy Robinson were amazing to work with! This is my second Infiniti with them and I couldn’t be happier! They took their time to listen to all of my questions, needs, and wants and put me in a car that I love that fits my budget! They made the car buying process easy and relaxing! You must ask to see them when you go buy your next car! I promise they won’t disappoint!

Za
Review №14

Poula was very knowledgeable about all of their products. Was not pushy at all and very easy to work. We very much enjoyed our experience at INFINITI of Kansas City

Ka
Review №15

Enjoyed working with Poula Fayek. He answered all of our questions, made our car buying experience pleasant. He was very nice to work with.

To
Review №16

My wife and I bought a car last week and worked with Randy Robinson. Best salesman Ive ever had the pleasure of working with. He was professional, friendly and very accommodating. We had issues with the service department and do not recommend them for anything you need done. Very unprofessional. For such a wonderful dealership its a shame they operate that department in the way they do.

Rh
Review №17

Our experience at Infiniti was not only smooth but they made the entire process of trading our Nissan very positive. Every step of the way from sales to the business department to the service center...they listened to our needs and concerns. They were very responsive, genuine and all around great to work with! We will recommend this dealership and RANDY every chance we get! Thank you Randy, Mark, Robb & Dave for all of your assistance!

M
Review №18

Poula Fayek and the staff at Infiniti of Kansas City were amazing to work with, I love the car and got a great deal. They were professional and fast on getting me approved for a loan. I hope to do business with them in the future.

Je
Review №19

Five stars is not enough to to rate the experience I had buying a car here. The entire process was seamless and every person I interacted with was professional and knowledgeable. Ramez truly went above and beyond to make it a great experience and far- exceeded my expectations.

De
Review №20

My husband and I purchased a vehicle last Monday from Infiniti of Kansas City. We worked with Randy Robinson. He was absolutely AMAZING. From start to finish he made the process of buying a car seamless. I would recommend him to any of my friends and family, and plan to! The gentlemen in finance (sorry, forgot his name) was just as wonderful to work with. We have been looking for over a month and had been to countless dealerships, and we were sold with Randy! Unfortunately we had to deal with the service department 3 days after our purchase. They were rude, unprofessional and lied to me. I have the ability to have my vehicle serviced 2 times for free with my purchase and I will absolutely not be using their service department, even for free.

Ka
Review №21

The service department advisors and technicians here provide EXCELLENT customer service each time I bring my vehicle in. The customer lounge has multiple flat screens for you to enjoy while waiting in addition to free (fast) Wi-Fi! Brenden was my advisor today and I highly recommend you ask for him!

Ky
Review №22

The amazing people who work here made my experience better than I could have ever imagined. They worked with us through every step of the way and ensured our comfort and happiness through the whole process. Special thanks to Randy, Robert, Mark, Steve, and John. These guys made everything possible for my new car. Great quality in every vehicle and everyone was open and honest in the process. I found my dream car and can’t wait to get her out on the road. I would recommend this dealership to anyone who is down for a car purchase you can truly enjoy. Elevated Automotive is the most welcoming and caring dealership I have ever stepped foot in. They treat you like best friends/family. Thanks for the perfect service!!

Gi
Review №23

Everything was amazing. Our Sales Rep Poula answered all our questions, very professional, and we love our new Infinity that he helped us with. We had many questions and he took his time explaining everything. Best car buying experience ever. Finance guy John was also amazing. He made us feel like family.

Di
Review №24

Thank you so much for getting me into a QX55!! We live 3 1/2 hours from KC and I will never go elsewhere to buy my next Infiniti. My sales person, Ramez Zaky, helped me so much and even came in on his day off because I could only come in on that day. They all went out of their way to help the buying experience be pleasurable. Great dealership!!

Cy
Review №25

Poula couldn’t have been nicer or easier to work with! He was super informative and I never once felt pressured to buy. I would recommend Poula and Infinity of Kansas City to anyone looking to buy a car.

al
Review №26

I am super please with the ease of trading in for a new car. Randy was amazing and so kind! Incredibly happy with my new car and the service I received.

Ka
Review №27

Randy was very professional, helpful, and courteous. He answered all of our questions, found the perfect car for us, and helped us negotiate a fair price. Highly recommend Infinit!

Al
Review №28

Just bought an amazing car with the help of Randy Robinson and the staff. Smooth sailing process and fast, da bomb.

Me
Review №29

They are the best to work with! You want to work with Randy Robinson for your sales associate, Mark or Robert for Sales Manager and John or Robb in finance! We’ve worked with other dealerships years ago and we have purchased four cars from Infiniti of Kansas City; we wouldn’t work with anyone else going forward! They make the process fun, seamless and have amazing customer service! You also have to work with Brenden in service! Steve, the GM is also amazing work with!

Ca
Review №30

Poula Fayek was my sales person. He did an amazing job! He was able to get me exactly what I was looking for and delivered it to me in Manhattan!! Highly recommended working with him!!

Ja
Review №31

We had an amazing experience purchasing our second car from the dealership. Ryan Rowley was our salesperson and I highly recommend him! He was polite, honest, and, mostly importantly, answered questions with straight answers (completely opposite of other dealerships I dealt trying to purchase a vehicle). Ryan, John, and Mark made this an easy and excellent experience! My daughter loves her new Nissan and well be back to purchase from them again in the future.

Li
Review №32

I looked at certified pre owned vehicles on the Infiniti of Kansas City website and then went there to see the car I was interested in. Poula was the salesman and he was great to work with. He definitely did all he could to make the buying experience as easy as possible. Little pressure and willing to answer all my questions. This is my 3rd Infiniti purchased at this dealership and I have been consistently happy with the cars and everyone who works at Infiniti of Kansas City. And the service department always a pleasure to work with.

Ka
Review №33

I have made many vehicle purchases and I must say this was by far the best encounter yet. Randy was absolutely great and the rest of the guys made this experience absolutely fantastic!! I can say I love my new Nissan and you’ll see me again soon! I wish I could leave more then 5 stars cause this group is more then deserving!! Thank you guys for such a enjoyable experience and for really going above and beyond to help me!!

SE
Review №34

I worked with Prince at Infiniti of Kansas City. Process was easy and was done mainly through email, text, and phone conversations as I was buying from 3 hours away. Pleasure to work with, very easy and am very pleased with my purchase. Thanks again!

Gu
Review №35

Great experience and no pressure to buy. Randy Robinson did an outstanding job helping us out. Thanks to Randy and Robert for your help!

Ki
Review №36

My experience with Infiniti of Kansas City/Elevated Motors was divinely ordered.From my initial contact to the completion of my new vehicle purchase, my sales professional Mr. VC Carter ensured all of my needs and concerns were addressed. The entire process only took a few hours. I literally left work one evening, went to the dealership and drove off with the perfect new 2021 vehicle. I thank God for directing me to Mr. Carter. Everyone I came in contact with at the dealership, from Robb Godard in Finance to the gentlemen who transferred my belongings from my old car to my new car were consummate professionals. I am truly grateful for the quality customer service that I received as car shopping is something I absolutely dread. I will highly recommend Mr. VC CARTER to anyone looking to purchase another vehicle. Blessings to Mr. Carter and the entire Elevated Automotive family.

Pa
Review №37

I bought a new QX50 here. This dealership really makes you feel special, and they should, because these are special cars. I knew what I wanted on paper before coming in, but I had never driven the car. It was better than I expected, and the deal was better than it should have been. Ramez was great, he was professional, respectal of my time, and me. Be sure to ask for him. I couldnt be happier.

Mi
Review №38

Couldn’t have asked for a better salesperson. Ramzi helped make the process very easy and was very knowledgeable. This was our second purchase at this location and will definitely return. Absolutely love my 3rd QX80!!!!

Co
Review №39

This was our second time purchasing an Infiniti from this dealer, Randy Robinson was a pleasure to work with. Randy is knowledgeable, kind and professional. Will gladly work with Randy again!

Ri
Review №40

Ramez Zaky went above and beyond to make sure I got everything I needed. Great personality and very diligent. He even delivered the car to my doorstep. I’d recommend him to anyone looking to buy a car.

Ci
Review №41

I was greeted by Todd Beal when first walking through the doors of this dealership. I am so glad to have had Todd work with me on finding a vehicle which met all my criteria. The first vehicle I looked at, I ended up buying! Looking for used vehicles has been a challenge in the past but was easy with these guys. I highly recommend this dealership for an overall great experience.

Da
Review №42

The way car buying should be! I shopped and priced out QX80s at several dealerships across the country before talking with Infiniti in Kansas City. In short, every dealership came in about the same on pricing, terms, etc. But there was a noticeable difference at Kansas City when it came to customer service. Ramez and Mark were down to earth, non-salesy and didnt play games with the numbers. They clearly want the buying process to be transparent, easy and smooth. Much appreciated!

Al
Review №43

My husband and I recently bought a vehicle from Ryan at Infiniti of Kansas City. I have to say it was the absolute best experience we have ever had! The customer service is OUTSTANDING. I would highly, highly recommend this dealership. Thank you Ryan and Mark for all of your help!!!

La
Review №44

We dont always look forward to buying a car, and we were only browsing until we experienced Infinity of Kansas City and our sales rep Ramzi. There was no pressure, only helpful, informative guidance. Ramzi and the team went above and beyond to make our purchase successful and surprisingly, pleasant. We LOVE our new Q80 and look forward to the continued high quality professional and attentive service as we experienced just two days ago.

Je
Review №45

We had another great experience buying a QX 80 from Poula Fayek and Infiniti of Kansas City. The team was great to work with and we’re very happy with how they treated us. It was a simple and straightforward process. Poula and John in financing had everything ready to go for us when it was time to complete the purchase. Thanks again. Jeremy and Karmen

Li
Review №46

Poula Fayek was incredibly friendly, extremely helpful and patient with all my questions!! They even drove our daughter’s new car to our house since our son was sick and we wanted to surprise her❤️🚗⭐️! Awesome! We will be back...

Sh
Review №47

We just purchased our 5th Infiniti from Infiniti KC and had another excellent experience. Poula answered our questions with grace and humor. He has made follow up calls to answer any questions we may have about our QX50. Thanks again Poula for your expertise.

Je
Review №48

I tried to buy several cars before getting connected with Ramez Zaky. I talked with him on the phone and he made the process very easy and painless. He did everything he said he would and made me happy that I purchased a car from them. I would use him every time I purchase a car.

Iv
Review №49

Ryan Rowley and the team at Infiniti of Kansas City were wonderful to communicate with and super organized. Buying new car at this location was excellent experience. I love my new Infiniti and will definitely come back for maintenance service and oil changes.

Se
Review №50

Poula was a great help with my new car. Extremely professional and a great guy to talk to about cars. Got me the deal I needed to buy today. Will be back.

Sh
Review №51

I want to thank Poula Fayek, he was awesome!! Great customer service!!

Li
Review №52

This is my 4th purchase at this dealership. Great purchasing experience thanks to Poula. Extremely professional and patient. He went above and beyond to ensure that I got the car I wanted at the price I wanted.

Ma
Review №53

Poula made my experience here top tier. He was very pleasant to work with and made the process a breeze. As a first time buyer, I did not know what to expect and with him the bar is set very high. I would recommend everyone to Poula Fayek.

Na
Review №54

Everyone at Infiniti of Kansas City was friendly and helpful. The sales guy,Prince, listened to me and helped me pick out a new QX 50. I’m really happy with my purchase. If your looking for a great car buying experience definitely check them out.

Aa
Review №55

Ryan Rowley, Steve, Mark and Robb went above and beyond to sell me a brand new Infiniti Q50. Did not feel rushed one bit. They were great. Ryan was top notch

Ry
Review №56

100% would recommend Randy for your next vehicle purchase

Tr
Review №57

We had a great experience with Randy Robinson from start to finish. He was friendly, professional, and very helpful throughout the process of purchasing our vehicle. I would highly recommend this dealership based on the experience we had with Randy. Thank you!

bl
Review №58

I bought a used car from here last weekend had a very easy and great time doing it! Venson helped me pick out the car and sold it to me and made it easy and understandable for a first time buyer never pressured me to buy and made sure I was happy with what I was getting. If you go here to buy a vehicle I highly recommend Venson he’s kept in contact with me even after leaving the dealership answering any questions I have had. I will be absolutely happy to come here again to buy my next car in the future!

Ja
Review №59

Ramez was great to work with and wed do business with him again.

Ja
Review №60

The Service Associates kept my car a week longer than necessary. During the first week, they changed their story about why it wasnt completed. Then the beginning of the second week when my originally assigned Service Associate returned it only took 2 days to order parts & complete the service. Meanwhile, the first day of the second week it hailed, I found multiple areas of hail damage to my car once returned to me and though they had no business having my car for this length of time they refuse to do anything about my hail damage which my car got while under their responsibility. Had my car not sat at their dealership sitting for no reason, it would have been home in my garage during the hail. I am appalled at their poor use of my time & their customer care! I well go out of town for Infiniti service before ever returning to this dealership!!!

Sa
Review №61

I went into the Infiniti dealer and Chris Palmer came out to greet me! He is very kind and quite knowledgeable of his product. I had in my mind what I wanted and he went over and beyond to get me the deal I wanted. It took us a while but he made it happen! I’m about to be a Happy Infiniti owner!

Ka
Review №62

We had a wonderful no pressure buying experience. Poula Fayek was our salesman and he was wonderful. He was responsive to all our questions and was super helpful teaching us about the features of our new SUV. Robert in finance was also great

Li
Review №63

We bought a used Acura from Poula Fayek. Poula was very attentive to our needs and our questions. We were always welcomed by friendly staff members each time we visited. In the end, Infinity of Kansas City detailed the car so that we could surprise our son! I would buy from them again. (COVID 19 note: Employees wore masks, social distanced and had hand sanitizer readily available!)

Ke
Review №64

I walked in just to look and ended up buying this beautiful Q50!! My salesman, Joe Reed, was absolutely phenomenal to work with and made sure to explain all of the financial options (used, new, lease, etc.). Most importantly, his follow-up on my detail work appointment was flawless and had a loaner waiting for me when I got there. The financial paperwork is never fun, but Rob Goddard made sure it was painless. Everyone there was so nice and friendly! ABSOLUTELY will go back!!

Je
Review №65

Very pleasant purchasing from Infinity of KC and Poula was great to work with on the purchase! Purchased the car out of state sight unseen and Poula went out of his way to make sure I had pictures, transportation to the dealership and followed up with me to ask how the drive home to Texas went. Great salesman for sure!

Ni
Review №66

Easily the worst dealership I’ve ever been to. I purchased a Q50 here. The customer service in the service department is a complete joke the few times I went in for service and rude. Took them 5 days to fix a simple broken air box clip that they broke when getting a oil change. Absolutely no regard for my time and concerns. Everyone is confused and lacks professional communication in order to address repairs service. Will never again buy from here or get service here. Go to any other Nissan dealer instead.

Ka
Review №67

I had the pleasure of working with salesman Poula Fayek. He was extremely knowledgeable about the vehicles and very pleasant. I was very impressed by the lack of sales pressure or any bias from him. The staff at Infiniti are very professional and friendly. I wasnt really looking to purchase a vehicle, but ended up driving one home that day!!

Ca
Review №68

Ramez Zaky was wonderful to work with! I recently traded my vehicle for an Infinity and enjoyed working with Ramez. He was knowledgeable, thoughtful, patient and not pushy at all! More car salesmen should be like Ramez!

Wi
Review №69

Just purchased a pre-owned vehicle from Randy Robinson. He went out of his way to make the buying experience easy and painless. He even came out to the dealership on his day off to let me test drive. Once I decided to buy he took the rest of the day to deal with my trade and amazingly enough hand delivered the paperwork to our house for my wife to sign!! 5 star service all the way. I will definitely be buying another vehicle from Randy.

Ky
Review №70

It was the first time my wife and I had ever shopped online for a vehicle. Infiniti of Kansas City had exactly what we were looking for. I noticed the sales rep listed on Cars.com was a guy named Randy. When I called the dealership, Randy was the one who actually answered the phone! THAT NEVER HAPPENS. A.N.Y.W.H.E.R.E. Randy is an exceptional guy. If youre looking for a new ride, check out Infiniti of Kansas City and make sure you ask for Randy.

Ke
Review №71

Easy and Fast.Randy took great care of me.Go here and find a car with a great salesperson to assist.go

Be
Review №72

Poula was our sakes person. He was friendly and very knowledgeable about the vehicle we purchased! We arrived at the dealership 15 minutes before it was supposed to close not intending on buying a vehicle! ! We came home that night with our new Infiniti QX 60. Poula and Robb stayed well beyond their closing hour for them to go home! The paperwork on our vehicle and our new purchase was done in a very timely manner! We sincerely think both of them for staying to make our purchase go very smoothly!

Ja
Review №73

Poula was GREAT to work with. We had everything worked out before I even got to the dealership. He answered all of my questions via text/call/email, whatever was easier for me at the time. He was not “pushy” one of my biggest pet peeves about going to a dealership. The dealership itself was absolutely gorgeous. They were all very polite and assisted you with anything you needed. Definitely would recommend

Ro
Review №74

My wife Bev and I had a wonderful experience while purchasing the Black Camaro from your dealership. Thanks Mark, Robert, and Poula. Great people to work with.Robert & Beverly Bennett

Je
Review №75

We worked with Ryan Rowley on the purchase of our new vehicle. He made the process easy for us and answered all our questions. We were treated well the entire time and he never felt pushy. Thanks for the great experience, we love our new car!

Al
Review №76

We had such a wonderful experience with leasing our new car! From the moment we arrived, Poula Fayek was very helpful and considerate of our needs as a family of four. I will now only lease or buy a new car with him . A first class operation at Kansas Infiniti. 6 stars ! Nicki Martin

Be
Review №77

I was greeted tonight at Infinity of KC by Ramez Zaky looking at cars, having no real idea I would find a car I would fall in love with. Test drive to making a trade, my purchase was timely and pleasant. I couldnt ask for a better experience! ❤️ My Infinity!

Ch
Review №78

Infiniti of Kansas City was awesome. After very little negotiating, I got the deal I wanted on my lease. Everything about the process was thoroughly explain by my salesman Poula Fayek, super nice guy. Finance manager was pretty cool and explained everything about the terms of the lease I was signing for. Overall My experience with Infiniti of Kansas City was very positive.

Er
Review №79

Brought my 2019 Nissan in to be serviced from another dealerships mishap. Let me tell you from the cleanliness of the business to the customer service it was a 5 star experience. Brenden in the service department got all my issues dealt with and treated me as a valued customer. Will continue to do business at this location regardless of the 40 minute drive!

Ch
Review №80

Weve owned Jeeps for over 12 years and never thought wed leave the brand. Joe Reed and Mark Redmond made that transition easy, we were never forced or rushed to make a decision. They actually know about the vehicles they sell, which is rare these days. Most dealers cant even tell you if the vehicle youre after is an auto or manual.They worked hard to find us exactly what we wanted (not easy in my case), at exactly what we wanted to pay; no compromising. We’re more than happy with our new Qx50 and Q50 RS. Six months later, and no complaints.Infiniti of Kansas City is family-owned and it shows. Their character reflects on the dealership and its staff. They even sent us flowers! The only thing Jeep ever sent us was a bill!

Ma
Review №81

Poula Fayek was superior! He had the two vehicles warm and ready to test drive. We appreciated his honesty and efficiency that led to me purchasing a car.

Je
Review №82

My experience was outstanding. I have bought cars from this dealership over the last 15 years. Ryan Rowley (my sales contact) made this purchase happen. Since the vehicle was bought during the pandemic I was able to deal with Ryan using texting and phone calls. He made my experience pleasant and easy. Also the service department at this dealership is hands down the best you will encounter.

Sh
Review №83

Our salesman, Poula Fayek was so kind, helpful and assisted us in finding the right Infinity for us! Any questions were answered immediately and gave us extra information about the car we did not think about.Everyone at Infinity of KC was so helpful assisting us with all parts of buying a new vehicle. We have always been extremely pleased with their service, kindness and politeness whenever we go there! They are a team that works so well together, from sales to service, highly recommend shopping there for your next car, you will not be disappointed!We are repeat a Infinity owners and will only shop/buy from Infinity KC.

ni
Review №84

We bought a car on Saturday and I went by to meet the service staff to set up a relationship with these folks. We were greeted very quickly by Spence on the service drive and this is where the fun began. He was very passionate about his job and taking care of the customer. He loves his job and he will tell you so. My wife and I felt so comfortable after speaking to him, I knew at that point, I will forever do business with this facility. These people are not the stereo type car dealership and they made me feel very important. Thank you Spence.

Ha
Review №85

Beautiful dealership! Flew across the country with my grandfather and to pick up his dream Jeep Wrangler Rubicon. Robert could not have made the experience easier. He texted my grandfather the entire time and sent a driver to pick us up. We were welcomed by three very professional gentlemen who had the Jeep sitting at the front of the dealership when we arrived with a customized sign congratulating him on his purchase. We spent 10 minutes in the dealership, got a complimentary drink from their Coke Freestyle machine, and paid quickly.So many amazing people who helped us as we needed to get in and out quickly! Thank you so much!! Could not recommend Robert or this dealership more highly.

Cr
Review №86

We recently bought a car here from Johnny D. Armstrong. He was incredibly professional and made the entire experience painless. We ended up getting a great deal on a new QX60. Even better, he delivered the car and all the paperwork to the house later that evening, then walked my wife and I through every feature to make sure we were comfortable with the purchase. I would definitely recommend asking for him by name if you shop at Infiniti!

An
Review №87

Randy Robinson made my first experience with an Infiniti a GREAT ONE!!!! He helped me find EXACTLY what I was looking for! The environment was clean and the process was fast! Everyone was really friendly, courteous and answered all my questions! Im thrilled!!!!! Thanks. Randy!!!

Pa
Review №88

Ive been a fan of Infiniti for some time now and Ive had a rolling lease with them for the last 6 years or so. Having just moved from Austin, Texas I was wondering what the experience would be like here in Kansas, as I had always enjoyed the warmth and professionalism of the team before. Im happy to say that the Kansas Infiniti group exceeded all of my expectations. They are a super friendly bunch of folks and got me into my new car with a great deal to boot.As to the new series of Infiniti cars themselves... Just wow; there is a significant increase in quality and if youre a fan of Audi, BMW or Lexus, I strongly urge you to go give Infiniti a try; you will not regret it!

Su
Review №89

Poula Fayek did a great job of working with me in negotiating a new leased vehicle recently. He answered all my questions without hesitation. Infiniti of Kansas City has a valuable asset. Thank you.

Pa
Review №90

I just want to say thanks for sales person, Poula Fayek, for being willing to come help me on your days off not only this but also when I have questions you are are always available. Thanks and stay blessed

Ma
Review №91

This was the best car buying experience I have ever had! Ramez Zakey made the process stress free. He was very mindful of me being satisfied and getting what I wanted. I had several options of Dealerships to give my business but Ramez was so professional, thoughtful & cared about us as customers. Never had that experience before buying a car. If you want that when buying a car you must give Ramez Zakey at Infiniti of KC a visit. You won’t be disappointed!!!

Yv
Review №92

I had the pleasure of working with Poula Fayek @ INFINITI. He was such a pleasure to work with. Poula was on point on good customer service, follow up, and payment options. He even measured the jeep for me for my garage. I just missed a call from him checking up on me seeing if I had questions about my jeep. The whole process was just effortless to where I thought whats the catch lol! I would recommend anyone shoping for a car to stop by and just ask questions and see what results are given.I wont give 5 stars only because no one is perfect, have to keep Poula on his toes.

Jo
Review №93

I have always taken my M35x to Infiniti of KC for all service. I might pay a little more but it gives me peace of mind that I have experts taking care of my car. Love my M35x! John

Pe
Review №94

Looking for an INFINITI? Go to INFINITI of Kansas City and ask for Poula! He was easy to work with; attentive but not pushy! Truly a great experience!

Ma
Review №95

Ryan was very helpful worked hard to help my son get his dream car

da
Review №96

Very knowledgeable regarding current and past products for comparison of new and past vehicles I owned. Honest, straight forward and professional. Minimized the amount of time to finalize deal and completion of subsequent documentation.

De
Review №97

Just bought a 2020 Infiniti Q50 from sales associate Poula Fayek. Would recommend this dealership and especially Poula for his help & kindness

Ha
Review №98

I went here after having my car totaled in a hit and run and needing an immediate replacement. This dealership had a very quick, non-intimidating process that helped me find a car I loved. My salesperson was Joseph Reed, who was awesome to deal with and gave me a fun and easy experience all around. Also, I financed through my personal bank instead of the dealership and they were totally great about it, not at all pushy. I loved shopping here and would return for another car! It’s about 3 months later and I’m still loving my vehicle!

Ni
Review №99

Ramez was very helpful and attentive. My daughter couldnt be more happy with her new car. Highly recommend!

tr
Review №100

The Service Department is always very helpful and nice. Brendan continues to be a pleasure to work with. They went above and beyond to help get items covered by warranty and really impressed me! Thank you to Infiniti Service Dept and especially Brendan!

Information
100 Photos
100 Comments
4.7 Rating
  • Address:6960 W Frontage Rd, Merriam, KS 66203, United States
  • Site:https://infinitiofkansascity.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 816-941-0770
Categories
  • Infiniti dealer
  • Auto market
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Motor vehicle dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:7AM–8PM
  • Wednesday:7AM–8PM
  • Thursday:7AM–8PM
  • Friday:Closed
  • Saturday:7AM–6PM
  • Sunday:8AM–6PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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