Inquired about getting my front bumper replaced. Priscilla was extremely helpful. Helped answered all of my questions I had. She was super sweet and made the experience remarkable. Chris and Matt also did a great job. They got everything finished in a timely manner and my car looks better than before. Highly recommend

I received excellent service and had a fantastic service advisor Chris. They took a nearly totaled car on the drivers side and made it ride and feel brand new. They worked hand-in-hand with the insurance company and made sure that everything needing to be fixed was, and it was covered. I am grateful for their team and the work that they did. The sign of a professional team is their response to questions or challenges. Both the insurance company and I had questions and challenges; Chris and his team responded with empathy, reassurance, and action.0 Comments

Kaine Williams helped me in getting my truck repaired after someone had backed into it. Kaine was extremely helpful and professional, attentive and knowledgeable. My truck looks as good as new and I couldn’t be happier! Highly recommend this body shop.

We just purchased a 2019 Chevy Traverse and we love it! Wanted to give a big thanks to Dennise Cotton who was so informative & patient with us. It took us to visits to decide but he was not pushy at all. He found what we wanted and gave us the price we wanted. Very satisfied with the service & business as a whole. The people were very friendly & helpful.

Had to wait for parts. Had a glitch picking up my car. Not sure whose fault that was. But problem was taken care of a few days later. Great work.

Hendricks Collision Center was a recommendation from my brother in law after my car was hit in a parking lot. The damage was not extensive, however I wanted the area they hit fixed. Went to another collision center to get an estimate that was closer to where I live prior to going to Hendricks to receive an estimate. When comparing the two the other repair shop was not as thorough with their estimate. Doug (the Collision Center asst manager) was professional, straight to the point, and let me know exactly what parts of the car were going to need repairing/repainting. When I was ready to take the care in for the repairs it was so simple, cut and dry as the rental car was in the same building. Dropped off the car, signed for the rental car and was on my way. Doug called and emailed every day the car was in the shop with a status update. When the car was complete and ready to go, it was a snap dropping off the rental, checking out and approving the fix of the damage to my car and driving away. As an added bonus I did not expect, my car was squeaky clean inside and out, which was nice. All in all from the front counter staff and everyone I needed to work with made me feel at ease with the entire process. I will be recommending Hendricks to everyone I know that needs work done on their vehicle. This collision center is the standard by which others should measure up to.

Customer service was great from beginning to end. I wish it could have been done faster (I missed my car). But I was utterly impressed with the results. 5/5 stars all the way. My baby looks new.

I needed door hinges replaced on an older conversion van. the collision center was very helpful and the technician did a wonderful job. he even went the extra mile and rehung the curtains that had come unclipped in the back of the van.

Matt at Hendrick did an incredible job managing my collision repairs making an inconvenient situation very easy. He did the legwork during the process while maintaining continuous communication. Shop did a great job wth the repairs!

Matt at Hendrix Chevrolet did a great job fixing my truck! I had a very badly timed accident in the process of moving out of state for a new job. Matt and his team were able to get my truck fixed perfectly with a very short timeframe. I would highly recommend and would never hesitate to give them my business again.

Matt and team again did an A+ job for me! Highly recommend them for any repairs

I just got my car serviced at Hedrick Chevrolet in Shawnee Mission. I received top of the line service from Matt Darrington, he was very professional, and extremely knowledgeable of his craft. Overall I had a great experience and would recommend Hendrick Chevrolet to anyone who will listen.

They did a great job fixing my car. Everyone was really nice, especially the receptionist Priscilla. Thank you!

Very professional service. Even though it took longer than expected because of a snow storm these guys were on top of it. Would recommend.

They were helpful,kind and fast.i was there about 45 minutes. Im happy

They definitely do whats necessary to make things good for their customers! Tricia made sure my Equinox was fixed!

Matt Darrington was most professional and kind.Will definitely return when the need arises.

Used aftermarket parts on my car and didn’t tell me. Now my bumper (replaced a few months ago) is falling off and they said they can’t do anything about it. Apparently someone “hit my car” even though the bumper wasn’t installed right in the first place.

Top of the line servicio! Thank you Luis for all your help!

I have been there to get my Toyota Camry repaired. The staff was really helpful. I would like to mention Mr. Chris Mathis did a fantastic job as a mediator. He was very friendly, helpful and co-operative. I always received a call back from him for all calls which he could not pick up. As far as work on the car is concerned, everything is looking good. They have mentioned all are OEM parts, so I am happy with that. Along with repair work, the car was very cleaned when I received. Detailed work was good too. I highly recommend this center.

Recently had work completed on my vehicle and Chris Mathis was exceptional. He was proactive with his communication, and most importantly, did everything he said when he said he would. My car looks great and it was a tremendous customer service experience thanks to Chris!

Great dealership and Don Ross is great.

Thank you for al you help

Took great care of me

Jason Frazier and the team at Hendrick Chevy collision took my poor banged up Toyota Tundra that had been rear-ended and put it back in essentially new condition in about 10 days time. Everyone was friendly, super efficient and did a fantastic job. They arranged for the rental car and the only thing I had to do was sign a few pieces of paperwork. Great experience, I highly recommend them.

Chris took very good care of me, and reassured me that my car will be taken care of and he explained everything to me very clearly.

I am always pleased with the service provided by all the crew at Hendrick Chevrolet! I highly recommend Jason Murray as the service adviser! Bernie and JP are amazing men in the management department and every time I come in to have my truck serviced, I get a nice welcome from them all! Keep up the amazing work guys!!

One of the best customer service experiences Ive ever had. Kelly went above and beyond to represent this company. Price was fair and always felt in great contact with the representative. Ive never actually used a service department at a major dealership but after my experience I definitely will again.

We were promptly greeted and the staff were all very friendly and helpful. Our salesman Caleb was knowledgeable and helped us a lot with the information needed to make a good purchase decision. The fact that they have Corvette certified sales staff was a big help for our first Corvette purchase. I would recommend Hendrick Chevrolet to anyone wanting to make a vehicle purchase.

Matt was very helpful in getting my car back on the road. Thanks once again. I highly recommend speaking to Matt about any issue with your car! Made the process very easy.

The staff is extremely friendly

Dan was my collision specialist on the recent work vehicle. He handled everything very conscientiously and worked through the insurance company for all the payments and repairs. Very happy with the communication and the end result.

Tricia was so very pleasant and helpful. I had a great experience and would definitely be back and would recommend to a friend. The work was completed in a timely manner.

Well I bought my car in July of 2017, was told by my salesman I would be getting a clear coating around the entire vehicle, in between handles, around the bottom of the car, etc. to protect the paint from scratching. Which was rolled into my purchase price, So Im bringing my car in to have the edge guard put on. Come to learn it was some overpriced stickers for the sides of my doors only, which I could easily purchase on amazon for FAR less money (they also didnt even bother to wash the car to put these stickers on) This is in addition to discovering, days after I bought my 2015 equinox that the rear speakers in the car did not work. I had to leave work to have this service done, considering they wouldn’t schedule after 1pm or on the weekends for placing the “edge guard”. The service department, decided a 20% discount of an oil change, was sufficient enough... now I get to leave work again, to have them put in a new speaker. I’m just overall disappointed with Hendrick Chevrolet, their service, salesman, loyalty to costumers and much more, this is only one of the bad experience’s I’ve had since purchasing with them, My parents had previously bought many cars through Hendrick, this was my first and my last.

Had a bit of a run around with the Collision and Service Centers, but I have to give respect to Mr. Chris Mathis. Thank you so much for saving me the stress! Im so appreciative, Im actually writing a review! Thank you! Mr. Mathis gets 5 stars for real!

Stan Georgakopoulos was our salesman and he did an outstanding job in getting us the best deal possible. He is very knowledgeable and kept us entertained through the whole process. A very positive experience!

Stan was very helpful and made the sales process smooth and very little time consuming. He worked hard to get me the truck I wanted and at the price I wanted even got me a very good deal on my trade in. This is the 5th vehicle I have bought from Hendrick and definitely wont be the last. Ask for Stan when you go buy your next car or truck!

I had a check engine light on and was prepared for a huge repair bill. I had called On Star and they diagnosed it as something that could be a big deal. Turns out the truck was a couple quarts low on oil (170,000 miles) The honesty and integrity of Scott and his techs is outstanding. I know I will always be treated fairly. I guess I just need to start checking the oil more frequently.

Kathy took care of my needs. She worked with her people to determine their database was incorrect insofar as which recalls applied to my car. She ensured the parts were available, made my appointment and met me when I drove in. She set up the arrangements to handle the recalls and she even arranged for diagnostic work to be done on the intermittent Stuck in Park issue that plagues 1,000s of Corvettes due to a faulty Shifter assembly design. As a resolution to the issue with my car, she suggested I spend $700 to repair it. I respectfully declined her offer and plan to wait until GM admits a recall is warranted to fix this safety concern that so many of us Corvette owners live with.The recall work was completed within the schedule Kathy estimated.

I had a terrific Service Department experience at Hendrick Chevrolet/Kansas City. Alex Fults handles all of my car service needs. He does an outstanding job. Alex makes a HUGE difference in the service experience at Hendrick Chevrolet/Kansas City.

I appreciate how courteous and respectful Waukesha when I call into the dealership for service

The collision work done on my vehicle took two weeks when it was only suppose to take 2 or 3 days. Two different times I was promised a date that my vehicle would be done and no one called to tell me my vehicle wouldnt be done on time and I was rarely called with updates through the whole process. When my vehicle was finally done and I got it home the trunk liner was only partially reinstalled. The explanation I was given was that the technician couldnt figure it out and it seemed like it shrunk so they just left it undone. I had to bring it back up to Chevy and tell the technician how to reinstall it properly. The whole experience left me feeling like customer service was lowest on everyones list of priorities.

My neighbor backed into my car. I got my car fixed under their insurance, USAA. I was told I had a $500 deductible to pay. I explained I am an insurance adjuster, I know how insurance works and I do not owe a deductible since the claim wasnt under my policy. I was told they checked again and verified I owe a $500 deductible. I again tried to explain it wasnt under my insurance, the other carrier accepted liability, however they will not release my car to me. I had to go out of town for work, so I dropped the rental off early since my car was not complete when expected. Im now leaving town for vacation, I was planning to drive my car, guess that wont happen.

As always, Kathy in service exceeds expectations. No surprises, no needs additional work sales pressure. Just a pleasant, honest experience every time.

They did a great job and were able to get my car done ahead of the planned schedule. After the collision repair I requested an oil change and they just took care of it automatically.

Never got back to me on a estimate rude when calling . Guess they don’t want my business . All this after we have had 2 Vehicles fixed this year .

John was very knowledgeable in regards to my questions, and was a true pleasure speaking with him and everyone else that assisted in the purchase on my new truck. Thank you

After my truck was dropped off at the collision center it sat for a week before it was touched or even parts ordered. Once they did start working on It I found it sitting outside with the glass out after we had a lite sprinkle. 5 weeks later I was told my truck was ready so I stopped in on my way home from work opened the doors to find body shop dust and residues all in the door jams. They also were supposed to paint the rear bumper but instead decided on touch up paint. They agreed to clean the truck better and to bring it on a later date to fix the bumper. July 17 was supposed to be the day to get the issues fixed but once my wife showed up with the truck nobody had a clue what was going on. So here we are 2 months from when my truck was dropped off and still it hasnt been fixed right.Bumper still needs paintedUsed mirror was installed on a truck less than a year old and it has scratches in itFront window leaks water in the cabTruck bed has squeaksDriver Window tint scratch needs fixedThey scratched the bezel around radio screen needs fixedFactory protective tint on door cups and door edges need installedPlus I am stilling finding body shop dust everywhere. Opens glove box today and it was full.Grease stains in headliner

Worked with Stan, had a very complicated/odd situation since I was/am still waiting on my buyback check from VW, Stan worked around all the obstacles/questions we had, definitely inspired confidence and extinguished any anxiety we had during the purchasing process. Was just planning on a test drive, walked out a few days later with a 16 ss. Stan did a fantastic job, if I ever buy another Chevrolet Ill be going back to him.

I had an absolutely excellent experience. Just before Christmas my car was stolen, and police found it and returned it to me Christmas eve. There were a couple scratches and chips here and there, and the main damage was on the roof from where the thief removed my Thule roof racks.It was clear to me that Matt at Hendrick goes to work everyday not just to collect a paycheck, but to help people. He went above and beyond working with my insurance (usaa) to get my car really taken care of. Almost the entire car was repainted, and he even got usaa to approve replacing my racks with brand new, top-of-the-line Thule Aeroblade racks.

Service has been great Everytime

Excellent experience with Cody Strange. He helped me find the car and also explained everything about it and also had a great start to finish closing experience with Cody and Hendrick

Had a car towed there after an accident- a week later, never heard from them. Didnt know if my car was there or still in a tow lot. Called, left message for the advisor never heard back.

Had to return my vehicle that same day, took more time than expected but my truck is working fine now

Came in with the wife to get her Trax serviced and ended up buying a Chevy Spark. Dennis Cotton is an asset Hendricks Chevrolet needs to hold on to! You guys are the best!!!!!

They left the keys inside of my car and not even in front of the correct building. When I called in the morning to get my car, they had no idea who I was, where my car was, until I called the police to report my vehicle stolen, then suddenly found it at the dealer next door and all they did was apologize.

I have had my car in the collision center for 5 days now. I finally got a call back after leaving two voicemails asking about the status of the the work since Tuesday, knowing they could at least tell me what work needed done as they had already looked at it. I was in formed that someone had already contacted me (which is a complete and total lie). They informed me they still dont have the parts in and that it will take a week to perform 12 hrs of work. I have purchased 3 vehicles from this dealership but I will not be returning.

Very helpful and fast service. They handled everything

I came in to have a wheel looked at on my 2015 Yukon XL that was making a bump sound. They told me that the rim was bent and I needed a new tire and rim. I asked about it as I could not see anything at all visually. They said it showed an impact on the tire and the test they did showed the rim was bent. They wanted $990 for a new tire and rim. I said okay as it was supposedly in stock. They got it all taken apart and then found out that they didnt have the rim in stock. They remounted the wheel and in all the process took 6 hours. I left irritated as I have to drive an hour to the dealership. However to my surprise as I drove home and ever since, the noise is gone! I stopped at a local and trusted mechanic later that day and he looked at it and said when they rotated my tires the last time I was in, it probably wasnt mounted right, but there was no bend in the rim or impact on the tire. Imagine my reaction as I almost spent a thousand dollars on a problem that didnt need fixing!! Makes me NOT trust this dealership!!

I took my 2011 Chevrolet Camaro SS to the collision center after a slab of house siding went through my grill and punctured some internals. The communication did not hold to my expectations, I had to call several times and leave several messages to speak to Marc Couch who was the estimator on my vehicle. The length of time needed to do the repairs were much longer than I was initially told. Last but not least, my car had clear coat overspray EVERYWHERE, Including all over the windows. The fresh paint they had laid down was not completely polished to match the rest of the car, the machine polisher they use left swirls that stood out like a sore thumb. Overall, I am disappointed in the service and the quality of their work, even after telling Marc Couch, Im only worried about quality, take your time he left the car looking worse and now I can honestly say I do not love the car anymore because of the small details that were not finished. I will not be spending hours upon hours repairing the damage that Hendrick Chevrolets Collision Center caused. I do not recommend allowing them to repair anything if you are particular on how your car looks after the repair. Step it up Hendricks Chevrolet of Shawnee Mission.

Stephanie Wise was very helpful with our car search.

Rachel is the Best! She always takes care of my car and gets the job done right.

Great experience

Excellent service!...

Amazing customer service

These guys are awesome!

Great service