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Outdoor Equipment Solutions
5244 Merriam Dr, Merriam, KS 66203, United States
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Outdoor Equipment Solutions
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Co
Review №1

Dan and Leslie are always great about friendly, efficient service, and fair prices. Would recommend them for any small engine repair or mower purchase. Always great to be able to support local business and feel like youre getting good value at the same time!

Pa
Review №2

Great sales and service. Parts desk person was friendly, knew her equipment parts & pieces, knowledgeable, and listened to my needs. Service, parts and repair as promised. Service tech explained repair and made sure I understood the operation of the repaired tool. I felt good doing business with OES.

Jo
Review №3

I have never found a business that will not answer their phones, except this one. I have never, ever, had a person answer the phone when I call, save your time and find a more reliable dealer.

Ro
Review №4

Always friendly and super helpful to work with. I have bought a new mower, backpack blower and a few other handheld power equipment. Great support from everyone there. Also have a great service department.

La
Review №5

Tried a different repair place because of the wait time, and I needed it sooner. I brought it here to fix all the problems from the other repair shop. OES. fixed it right and charged a really fair price. I couldnt be happier with my repair. Runs like a brand new mower instead of a 30 year old! They will be my shop from now on! Larry Mercer...

Pa
Review №6

This place is amazing! Very knowledgeable and friendly staff.

Ke
Review №7

Extremely nice staff, and I mean extremely.I am new to owning a riding lawnmower and had a TR30 Troy-Built, brand new with a problem.OES deals with the little guy just as professionally as the big boys.The owner explained so many things to me that the other shop just didnt.He even called and talked to me on the phone. Meticulous notes on my receipt, which is quite impressive......these days.Im not going to slam the previous shop, as I do think they tried, they just werent as knowledgeable as OES.I will certainly be going back to OES for my repair needs.They also have RENTALS of some rather....interesting and useful equipment.Peace out.

Da
Review №8

Love these place always go to get parts for my echo and redmax products

Ke
Review №9

Order parts from this shop when needed. Always friendly & helpful. Would go again & recommend. Calls me when the parts arrive.

To
Review №10

They were friendly and efficient. I received updates about the side discharge chute I ordered for my Toro Time master. I am pleased to have discovered a new and closer resource for my parts and perhaps service at some point but not right away, hopefully.

Le
Review №11

Way too expensive! Wanted new price for a used mower!

Be
Review №12

Great experience getting my mower maintenanced. Had a quick turnaround and mower was running greater afterwards.

Je
Review №13

My husband Carlos and I think this company is excellent! Well-run, friendly, reasonable prices, and most of all competent. Leslie and Amber have been most helpful and agreeable, and Jake has taken great care when picking up and delivering our lawn tractor. Jake has always answered all our questions and taken the time to explain everything to us. We recommend them highly and will always take our equipment to them.

Ge
Review №14

We love them, their friendly, efficient, and explain so a over 70 year old woman understans..We will continue to use tgem...

Lo
Review №15

I took my lawn mower there to get it fix, because it was hard to pull to start it at times and also backfires sometime. I run it few times stop start as any push mower. Same thing is happening. They didnt fix my problem

Pa
Review №16

First and most important. A+++ company. Knowledgeable, punctual, affordable. Come here if you want to have it fixed correctly the first time at an affordable price. They will go over an above what it takes to satisfy us. ( the customers ) Now, As I read through ratings, I wonder what some people have for expectations when they write negative reviews? There will be problems and many people do not understand the maintenance required to keep them tip-top. They just expect it to always work. Dan & Leslie will be totally transparent, hiding nothing. This is why I use them exclusively. Think about this before you rate someone, when most likely you ( the complaining customer ) have unrealistic expectations of how fast it should be repaired and whats wrong. They are not just standing around waiting for you to come in and be able to fix it right then while you wait!! Do you get that service for your car, house, doctor? NO So quite being petty and know they are the most honest in the business.

Er
Review №17

Excellent service, dont try to fix anything thats not broken. They serviced my push mower in about a day. Went to pick it up and it was leaking fuel. They wouldnt let it leave like that and fixed it, for no additional charge, in about 30 min. If you have any small engine repair needed this is the place to go! Cant say enough about the staff, 5 star the whole time.

Se
Review №18

Extremely helpful and they dont feel as though theyre trying to take advantage of people!

Ma
Review №19

They did a great job on my push mower. Fixed the problem, fixed it fast, and the price was very reasonable. Definitely recommend.

To
Review №20

2020 made this one of my favorite stops. Through the April COVID shutdown, which was suddenly put in place days after I dropped off my mower, these guys got it done and back to me as soon as was legal and safe. And they do fantastic work, especially on my Forrest Gump model Snapper HiVac mower. I just dropped it off for a quick service before Fall lawn and garden season, and Im confident that Ill have it back soon to mulch and/or vacuum leaves, spread weed-n-feed, and whatever else I need a lawn tractor for. Good business, and theyll have my business for a long time. Expect premium results for a fair price.

Ch
Review №21

I was a repeat customer today. After writing up my repair, lady told me it would be 5-days but I needed it sooner. Told her that I wished that she would have told me first about the delay, but she gave me grief and said that I should have asked. I then asked her if she was really giving me (the customer!?!) grief, which made the situation unrecoverable for her and she initiated a refund. No voices were raised but the lady seemed on a short fuse today. I guess that business must be REALLY good for something as minor to turn a paying, repeat customer away. Luckily Blue Valley Tractor was able to get me in much sooner (2-days), so their loss is their Blue Valley Tractors gain! Oh well, live and learn I guess!

Jo
Review №22

Best outfit in the metro!!!!We received friendly, professional and quality service from day one. From then on whenever a machine in my fleet needs to be looked at, I dont hesitate to get it to Outdoor Equipment Solutions.

Er
Review №23

Dropped off my lawn mower on Friday and it was looked at that same day. Matt found that a mounting bracket on my transmission was broken. Couldnt find a replacement part so he fabricated a new mounting bracket for it. Service was excellent and I will be taking all of my equipment back to OES.

Ju
Review №24

This company is my GO TO place to take small engines for repair. They know the ins and outs of the various components and make short work of repairs. Very impressed!

Mi
Review №25

Keister Equipment Repair provided us with excellent service. We are very pleased they were able to fix our lawnmower at such a reasonable price. We will absolutely be coming back to this repair shop if we ever need service again. Thank you very much for your hard work!

Ca
Review №26

Had a recommendation from a neighbor to use Keister. They are quick and do great work. I got my riding mower back the same day and it was all shined up too!

Ch
Review №27

Many people told me NOT to take my equipment t here. I did anyway.I like to support smaller shops and places, but in 30 years of business, I have NEVER been treated the way I just was here at this place.I had asked for tires for a 36 exmark. They didnt have them in stock, so they ordered them. I knew I needed them the next day and it was around 5:30 when I called and they said they would order them.I called the next morning, twice, to let them know to cancel the order because someone told me of a tire shop they use that have them in stock at a reasonable price. Both calls went to voicemail.I went to hand in blades I needed sharpened (although they are a little more expensive than other places) and to let them know to send the tires back, but they said I got an attitude about the fact I tried calling, and said it would be better if I took my patronage elsewhere.I have had multiple machines fixed here. They were always reasonable. They could have suggested I pay for the shipping cost they incurred, but instead they decided to lose a customer who was trying to support a family owned business.Will end up with a call to pick up my other trimmer that they have had all week.Sad.

Ju
Review №28

Exceptional service and trustworthy! Hands down best experience purchasing a riding lawn mower. If you are in the market for equipment or service this is the place for you.10/10!!

Br
Review №29

Fantastic experience. I called to make sure they had time to tune up my mower and they said they could have it done within a few days. They were extremely informative and engaging during my interactions and had the mower done the next day. I was so impressed I brought my power washer in for a tuneup and had the exact same excellent experience.Id highly recommend them to anyone.

To
Review №30

I had a really good experience with Keister repairing and providing a tune-up for my residential walk-behind mower. Scheduling was easy and I really like their model - they dont take your mower until theyre ready to repair and then turn it around in 1-2 days. I was referred to Keister by another repair business Ive used that was too far out; I appreciated that referral for sure and I will be using Keister for all future work.

Ca
Review №31

Awesome service, staff was friendly and helpful. Dropped off on a Friday afternoon, and it was ready to go the next morning! My little push mower looks (and works) as good as the day I bought it! I will definitely be coming back!

Ju
Review №32

Great place

td
Review №33

I have taken my mower and snowblower for repair here over the years and always get excellent work done and a fair price for work completed. Leslie does a great job up front and everyone is fantastic. I will be a repeat customer for years to come.

Da
Review №34

I was extremely disappointed in the diagnosis. I brought a brand new mower that was 3 months old and had only been used 6 or so times to them. They took a $50 deposit to diagnose the problem and told me that the carburetor needed to be rebuilt at a cost of over $100 because I had used gas with ethanol in it. I didnt accept this. I took the mower back to Ace Hardware where I purchased the mover, and they were able to move the blade back and forth a bit and it started on the first pull. It has since started on the first pull each time. I called Keister and they agreed to reimburse the diagnostic fee. They never credited by Visa like they had promised to do. I called them to ask about the credit, and they refuse to give it anymore. This is after they promised they would. When I went to tell them what had transpired, they hung up on me. I would not use this place because it was clearly a wrong diagnosis, and they dont stand by their word.

da
Review №35

Great service and friendly staff! I brought my 23 year old Honda Lawn Mower for regular servicing. Things took longer than expected since the parts are little harder to come by these days, and they offered me a loaner mower and an apology for the length of time it took to complete the service. There are less expensive services out there, but they are worth it!

To
Review №36

Great business. Honest, knowledgeable, efficient, and courteous. We appreciate your service as well!

Se
Review №37

Took my late model Craftsman 675 push mower in for servicing/tune-up. Word of caution: These models dont take gasoline w/ethanol very well. Its not even 2 years old, but wouldnt start. Keister tuned it up & sharpened the blade -youd think they put in a turbo-charger! Runs perfectly, no bogging, and the blades are so sharp each pass was effortless. My lawn looks like carpet now -thanks!

Gr
Review №38

My 13 year old walk behind mower works like new after the tune up. They repaired a couple little things I didnt even know was messed up. Thanks again!

Ja
Review №39

I took my old Sears mower to Outdoor Equipment Solutions (OES) to have my auto-drive belt replaced and to have an issue with the rear wheels fixed. I had never used OES before but gave them a try after two other companies failed to fix the wheel problem. When I picked up my mower, I was happy to learn they fixed the rear wheels and replaced the drive belt and a badly worn drive cable. Im very happy with the work and will continue working with OES in the future. My only complaint is, I wish they had asked me if I wanted them to replace the drive cable, before doing the work, in case I didnt have the money to cover the cost.

CH
Review №40

I was charged for someone looking under my mower and telling me there was a crack in the frame. It wasnt worth fixing, but I was still charged for someone taking two minutes to look at it. I will not be coming here again. They couldve maintained a loyal customer by just saying it wasnt worth fixing and not charging me to identify a crack and doing no work on it.

Wa
Review №41

I was told my mower would be done in 5 days. It was done by the next day! Always kind and courteous and they follow up with phone calls. This was my second experience, the first was just as good. Highly recommend.

Bl
Review №42

Quality dependable work. Probably not the cheapest but competitive and they know what they are doing.

PA
Review №43

Excellent service. Fair prices.

Je
Review №44

The best repair shop I have ever been to...and Ive been to many! Great customer service....genuine people! They ALWAYS get me and my equipment back on the road as soon as possible, and that is important to me as lawn care professional. Best prices and service around! We are lucky to have them in our neighborhood!

Ja
Review №45

Came in late with a busted belt on my push mower, they got the part, fixed it and had me mowing first thing the next morning. At a fair price. Would recommend.

Ni
Review №46

Never been here, but whoever runs the comment responses earned the 5 stars on their own. Most of the time the customer is wrong and these well articulated responses puts these pain in the butt customers to shame. 10/10 should come here for repairs

Mi
Review №47

Great service friendly people to deal with. I appreciate the work completed on my John Deere mower. 5 star company would recommend to all friends and family.

Ry
Review №48

By far the poorest customer service I have received in years. It was cold and rainy, so I parked close to the garage in an attempt to be thoughtful. Then I was told to move my vehicle by some guy who then went back into the garage without helping me! Luckily, I was able to learn what I was getting into before I was expected to give them my money! I would suggest going elsewhere if you want to be treated like paying customers deserve to be treated.

Li
Review №49

Dan Keister has been consistently excellent with each piece of equipment we have taken to him. When our mower died mid-summer, the local mower repair shops were averaging 3+ weeks out on repairs. Needing to mow upwards of 2x/week, that just wasnt going to cut it (literally!). We found Dan and have never looked back. He turned that job around in 2 days. Hes turned other small engine repair jobs we have had for him (trimmer, a chain saw & a snow blower) around in less than a day. What???? Unheard of! What is even more appreciated than the speed is that we have never had to take the same piece back for subsequent repairs that should have been fixed the first go around. Thank you, Dan! We tell everyone we know about you.

Ja
Review №50

Helped me understand the problem and taught me how to keep it from happening again. Very efficient and personable.

Ja
Review №51

Very friendly folks and they promptly repaired my lawn mower. Looked brand new upon getting it returned. I havent used it yet since getting it back but dont foresee any problems. The shop seems very reliable.

Th
Review №52

Great experience with Keister Equipment Repair. I needed a tuneup on my old mower and it needed new wheels on the front to fix the self propulsion. Dan was extremely friendly and helpful and finished the job faster than expected. I would recommend Keister Equipment to anyone!Thanks Dan!-Thad Hubler

Cu
Review №53

Leslie was very helpful in tracking down the replacement parts for my Echo and Honda equipment. The routine service on my Echo unit was completed in quick order and the service staff was courteous and helpful.

Mo
Review №54

I like that I made an appointment and I didnt drop off the equipment until the day of service. I had the equipment back the next day. This way if your equipment is still usuable your not without while waitng for service. I would have them service my mower again. The owner seems to look out for your best interest and not just making a buck.

A
Review №55

Top notch from the moment I walked in--clean, well organized, friendly--to the finished repair--excellently done and wonderfully priced. I wouldnt hesitate to recommend them and will definitely go back the next time the mower or tiller needs work.

JD
Review №56

I have been 100% happy with the service at Keister Equipment Repair. He is not only very knowledgeable but able to explain in terms I understand whatever engine problem I bring to him. Repairs are completed within a day or two and cost a lot less than at a dealer. Highly recommend.

Da
Review №57

Very convenient and friendly. Makes a chore easier. Thanks!

To
Review №58

We had a small issue after a repair and they went above & beyond to fix it ASAP. Great work and great people.

Cl
Review №59

Great, fast service. Had my mower back in less than 24 hours. Didn’t make me wait for a part or try and oversell me. Just fixed the broken part and it was done.

Ja
Review №60

I have 20 years in the commercial lawn business. Dans knowledge of engines is unequaled by anyone I know in the business. Honest, trustworthy and willing to get the job done and get it done right.

mo
Review №61

The drive on my lawn mower was not working thinking it was going to cost about 200.00 to fix .... but to my surprise Dan fix it in 2 min and didnt charge me, I left very happy and would use them again and tell my friends and family.... Very honest guy....

jj
Review №62

Wonderful experience. Great service and quick turn around.

Ri
Review №63

Awesome owner and employees!

Jo
Review №64

Friendliest equipment repair folks Ive ever dealt with. Told me all about what was wrong with my weed eater, none of which I understood; but the fact he made the effort and the fact my weed eater fired right up was testimony enough that these folks are excited and care about what they do.

Ch
Review №65

Extremely friendly, knowledgeable and fair. Its a bit of a drive for me, but absolutely worth it.

Mi
Review №66

Well, if you would like to be told they cant fix old, and not get the one thing fixed you sent your machine into the shop for then they are the place for you! Horrible customer service. Oh and the owner is rude. I ended up having to fix the original problem, and found they hadnt even taken the part off to check it. I spent money so that i wouldnt have to fix my lawn mower myself, but had to fix it anyway. Maybe they treat men better, women be aware!

Cl
Review №67

Wonderful people.

K
Review №68

Awesome service and sales! Great with female clients.

Sa
Review №69

My go to guys for all kinds of things!!!

TE
Review №70

Great job great prices great service

Ch
Review №71

I am very happy with my experience in working with Keister Equipment Repair. I brought in my lawn mower expecting the worst, turns out he was able to fix it for a fraction of the cost of a new mower. I will continue to use Dan for future repairs.

Pa
Review №72

I love finding a local company I can recommend. Great customer service, fair prices and extremely knowledgable.

tr
Review №73

Best place ever

Ju
Review №74

They did great job with my mower and in a timely manner

De
Review №75

Tried calling several times to see if they could repair my trimmer. Wouldnt answer their phone

Ki
Review №76

Knowledge and a great price

Pa
Review №77

Great service every time.

Ka
Review №78

Just terrific.

K
Review №79

Wasted my time, I dont appreciate or do business with this company anymore.

Pj
Review №80

Great service

Information
98 Photos
80 Comments
4.5 Rating
  • Address:5244 Merriam Dr, Merriam, KS 66203, United States
  • Site:https://outdoorequipmentsolutions.com/
  • Phone:+1 913-283-7940
Categories
  • Lawn mower repair service
  • ATV dealer
  • ATV repair shop
  • Lawn mower store
  • Metal fabricator
  • Metal workshop
  • Sign shop
  • Small engine repair service
Working hours
  • Monday:9AM–5:30PM
  • Tuesday:9AM–5:30PM
  • Wednesday:9AM–12PM
  • Thursday:Closed
  • Friday:9AM–5:30PM
  • Saturday:9AM–5:30PM
  • Sunday:9AM–5:30PM
Highlights
  • Veteran-Led:Yes
  • Women-Led:Yes
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