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Journeys
7850 Mentor Ave #726, Mentor, OH 44060, United States
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Journeys
Comments
Ry
Review №1

They didnt have much of a selection, but I still grabbed a pair of shoes. Honestly wish this mall in general had a better selection of shoes. Especially this one, for a store selling primarily skate shoes.

Be
Review №2

I bought a pair of Birkenstocks off of the online shop and the size turned out to be too big. I called ahead and asked if I could trade the pair in for a pair that was a better size and Tee, who I spoke with on the phone and in the store, helped me out! Shes a phenomenal employee who operated with tons of energy and positivity! I havent had such a good customer service in such a long time. Great work!

Br
Review №3

The manager Tee was awesome. She took care of an issue when no one else would. I highly recommend this store. Great customer service from the manager. Thank you!

Na
Review №4

This particular store was amazing! My husband has been looking for Birkenstocks but needs a place to try them on in order to know what size to get. We called ahead and they held on to the two sizes that he needed in order to try them on. When we arrived we told them our name and the employee went to the back and got the shoes and brought them out to us. My husband then tried them on to figure out which size is best for him. We then looked at the other options just to see which color he wanted. We decided to order online and that way we have a better selection than what was in the store at the time. The employee was amazing and wrote down the shoe size on a paper so that we know exactly what to order when we get home. We ended up Leavin without buying anything but the way that they handled are needs was awesome. Something to note they only have a couple chairs for people to sit to try shoes on, we did not notice them cleaning off the chairs at any point while we were there although we were only there for less than 5 minutes. Just noting this as no one cleaned the chair that my husbands sat on after he got up. Personally we have no problem with this however for those who are more concerned with safety in regards to covid-19 this is something to know.

My
Review №5

We were greeted as soon as we walked in and got exactly what we wanted!!! Staff was amazing!!! Love journeys!

Ti
Review №6

Weirdest place ever

St
Review №7

I had a very nice woman help me measure my feet so I could buy something online.

Ch
Review №8

Very helpful

D.
Review №9

My children love this place, has the latest foot wear to be cool...I guess

Co
Review №10

If I could give 0 I would!! I’m truthfully disappointed with this store. I went into here tonight (Black Friday) to get a baby’s pair of converses and boots.. the lady who helped me was so nice! And when she went back to get my shoes so I was waiting and the store was busy and a group of workers were just standing off to the side talking and I over heard one of them talking how they had friends come into tonight and didn’t buy anything and etc.. A handicap person and a group of people came in.. They were looking at a pair of vans and the group of your workers all started to talk and laugh about this person and wouldn’t even help them!! I was shocked.. So I left and am taking my business somewhere else! That was way uncalled for I would have talked to a manager but I had my daughter and mom with me! You lost a customer.

Ju
Review №11

Great shoes! Great service!

Jo
Review №12

Very knowledgeable

Ta
Review №13

IAm JOURNEYS

Ra
Review №14

Vans

Information
3 Photos
14 Comments
4.4 Rating
  • Address:7850 Mentor Ave #726, Mentor, OH 44060, United States
  • Site:https://journeys.com/store/JOURNEYS-Great-Lakes-Mall?utm_source=local&utm_medium=local&utm_campaign=Google-1252
  • Phone:+1 440-974-9226
Categories
  • Clothing store
  • Shoe store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:12–6PM
  • Sunday:11AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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